10/02/2019: Instant decision made today to visit Smith and western in chichester.very pleasant staff member at the desk helped to book a table for us.served by Jez, who seems to be a wonderful and friendly human being who made us all happy.their extra gesture when serving the dessert made a surprise experience for the little one on this special day.food was excellent ,we all enjoyed it.the place is still keeping its charm and quality.thanks again to Jez and his colleagues for their kind consideration and make us happy.
04/02/2019: We phoned and asked if we could book the jail for my four year olds birthday, we were told this was no problem but had to be here by 5pm & out by 7pm. We all finished early to get there for 5, however were told on arrival that we couldn’t sit in the jail when we got there, as a bigger table had taken priority. We definitely weren’t warned over the phone that this could happen, and wouldn’t have cared if we had of been told this could happen, we just wouldn’t have spent the week getting my four year old excited about sitting in the jail. All of the smith and western parking was taken so had just spent over £10 on station parking, and so couldn’t go elsewhere by this point. We were taken to a table up three stairs, pulled our pram up and all sat down, to then be told buggies couldn’t be there, as they blocked the aisle and that we had to move, carrying the buggy back down. We then had to wait for another table, to be told that we did have a really nice table to begin with, had we not been 30 minutes late. We weren’t late, and pointed out that even by this point in time we were not 30 minutes past our booking. The waitress realised she was wrong about our booking time but didn’t apologise, just told us that was what her manager had told her! We complained about the poor communication of the jail booking, to be told there was a restaurant of 200 people and that she couldn’t make everyone happy. Honestly, we would have been fine about the miscommunication, and then moving around for tables, had somebody just once said they were sorry, or been smiley as oppose to eye rolling. Despite this, once we were seated we were served by two extremely lovely waitors, who were really brilliant & very friendly. Everyone there seemed lovely, except the lady who originally served us & the food was good too!