Five Guys in Reading

I recently was helped by Luke in creating the perfect order for myself, and he showed the utmost respect and professionalism. Luke is the example of how customers should be treated.

please if the courier have other orders to deliver this needs to be announced on the app. it takes 20 mins to talk to town centre and yet it took the courier 20 mins to reach my place! I had to reheat the food cause it wasnt hot anymore

Bland. Ordered a hot burger. It wasn’t spicy at all. Expensive for what it is

Great food and great friendly delivery

Amazing service from Cameron. Helped us choose the right food and the right milkshake flavour. Great atmosphere in whole restaurant even so it was super busy. Thank you

popped in with few friends to get some food, service from Amanda(i think, she had black tshirt) was absolutely amazing. asked us how we doing today, offered good choice of toppings and recommended the best flavoured mix of shake smiled throughout the whole service. thank you

Best and unique hamburger in Reading

My partner and I visited for lunch and Amanda went above and beyond with customer service! Would absolutely recommend!

The person who delivered, was a bit serious but super polite, thank to him

apparently just eat in restaurant on their tablet only comes through if a order is accepted by a rider so had to wait over an hour for my food. I spoke to a member of five guys staff and they advised me to stay off just eat for five guys.

Great food with an amazing service! Luke, at the Oracle branch, was extremely nice and helpful!!

Food was good and Nissama was very helpful, would highly recommend.

Amazing Service and lovely staff!!

Thank you for your great service Amanda! Burgers are 10/10!

Joshua N was so so good on the tills, happy and chatty and MADE our experience, he deserves huge praise - food awesome and quick as always amazing

Great service from Amanda and the rest of the team. Lovely experience

the burger and chips were both very cold when they arrived to my house. this was strange as the delivery driver was on time

I cannot comment on the food as I haven't eaten here, but I can comment on their cleaning practices. I applaud your willingness to keep your food establishment clean, but spraying cleaning products willy nilly so much that they get sprayed over the terrace onto customers of the establishment below, is simply unacceptable. Myself, wife and newborn were sitting below and didn't appreciate the rain of cleaning chemicals from above onto ourselves, our drinks, and our food. I tried to raise this with the individual who was cleaning, but didn't really get a response and pretty much was ignored. Not a pleasant experience - spray onto a cloth and then wipe the surface, don't create a chemical shower in the future please!

Appalling food all cold and very late!

Chips were undercooked and cold

When he couldn’t find my address the driver then called me, I was trying to help him with where to go but he ended the call on me I than rang him 3-4 times to see if I could help him get to me sent to voicemail, then when he gave me my food I relised my bag was wet. My milkshake had exploded and gone over all my food aswell as my living room. When I said to him about the milkshake he shrugged his shoulders and said too bad!! I’m outraged by this

When We are in Reading we always enjoy a hot chocolate and a bit to eat. That staff are all ways friendly and with a smile 😁

Quality was very good and very good value for money. Would highly recommend.

Five Guys (Oracle Reading): A Vegetarian Delight with a Fruity Twist Five Guys at the Oracle Shopping Centre in Reading delivers a vegetarian sandwich experience that goes beyond expectations. Their veggie sandwich, customized with cheese and paired with a refreshing mango and raspberry milkshake, is a must-try for vegetarians and non-vegetarians alike. Veggie Sandwich: * **Fresh and Flavorful Ingredients:** The grilled vegetables, including mushrooms, onions, and green peppers, are cooked to perfection, retaining their natural sweetness and texture. * **Customizable Options:** You can personalize your sandwich with a variety of toppings, including lettuce, tomato, pickles, and hot sauce, to create a flavor profile that suits your preferences. * **Melted Cheese:** The addition of melted cheese adds a creamy richness that complements the grilled vegetables, elevating the overall taste. * **Generous Portions:** Five Guys is known for their generous portions, and the veggie sandwich is no exception. It's a hearty and satisfying meal that will leave you feeling full and satisfied. Mango & Raspberry Milkshake: * **Tropical Delight:** The combination of mango and raspberry creates a refreshing and fruity milkshake that's perfect for a warm day. * **Real Fruit Flavor:** You can taste the real fruit in every sip, not just artificial flavoring. * **Creamy Texture:** The milkshake has a smooth and creamy texture that's indulgent without being too heavy. * **Perfect Pairing:** The sweetness of the milkshake complements the savory flavors of the veggie sandwich, creating a well-balanced meal. Overall Experience: * **Friendly and Efficient Service:** The staff at Five Guys are friendly, helpful, and efficient, ensuring a smooth and enjoyable ordering experience. * **Clean and Welcoming Atmosphere:** The restaurant is clean and well-maintained, with a vibrant and casual atmosphere. * **Value for Money:** While Five Guys is slightly pricier than some other fast-food options, the quality of the ingredients and the generous portions make it a good value for your money. If you're looking for a delicious and satisfying vegetarian meal in Reading, Five Guys at the Oracle is a great option. Their veggie sandwich with cheese and mango & raspberry milkshake is a flavorful and refreshing combination that will leave you wanting more.

Not brilliant food but good service and good atmosphere

Best burger ever Tasty and juicy patties Creamy milkshakes Lots of flavours to chose from Lovely staff and great customer service

Manager Nisama behave very rudely one day I lost my card and am so hungry I say give me little bit fries she says me no very rudely I feel very bad

patties smells off and hard,, disappointed

we didn't have the fillings asked for?

Never had such an amazing customer service from anyone before Amanda, 10/10 service from her. Never been disappointed in the service and the food

Coke bottle missing from the order. please refund.

Excellent food. Fast service. Clean and fresh.

I don't understand how this place has such a high rating...the meat in burgers is tasteless and odd, fries are stale and the whole thing gave me stomach cramps. On top of everything, it is expensive and atmosphere is the same as if you were eating at a bus station. It is even worse than McDonalds. American fraudsters.

Long time since I’ve been here. Often wondered by but shame not to have stopped till now. From what I recall burgers are outstanding. However on this occasion I partook in the Diet Coke and water - both exquisite. Team very well turned out in red and black branded attire. Good ethos amongst the team. Everybody working hard and seem to be enjoying their work. Decor and ambience nice. Friendly place. Lots of nice people. Definitely recommend. Seating booths also excellent.p.s. Good music.p.p.s back again five guys. Yet again water and Diet Coke excellent. Staff working very hard. Doing an incredible job. Can’t believe there is only four of them on shift. Wonder what the rota is like. Very clean. As always full of lovely Reading people :) staff dealing very effectively with customer queries. Very efficient cooking procedures. As previous although I can’t eat burgers it is a very fine place.

Bit overpriced, bit realy good food.

This is very bad behaviour with customers

The 'grilled' Veggie sandwich tasted of almost nothing. The veggies had barely seen a flame, the tomato had lost all flavour due to, at a guess, being refrigerated and the mushrooms were very sad like they'd spent some time in a can. Void of herbs or seasoning. Much of this could have been forgiven if the melted cheese was any good, however being an American style food chain - it would be a hard push to class this processed rubbish as cheese. I should have guessed and stayed away. One of pot if fries was edible but a real mixed batch some old and soggy, and some fresh and crisp.

No problems. Delivery man delivered to my door, which was very good.

The food and milkshakes were amazing but an Asian Chinese girl who was working there was very rude and did not speak properly which spoil our mood.

Honest super short review from someone who’s only tried this restaurant for food once before, 5+ years ago. First impressions are good, the whole assembly process all looks very well structured. And the milkshake was fantastic, especially with the ability to add many other flavours to it. However, I’m sorry to upset all the fanboys, but unfortunately I don’t understand the hype associated with FG’s. Sure the burger does look very tasty and flawlessly assembled but the biggest issue apart from the ridiculous high price is that the meat is absolutely flavourless, the burgers are definitely in need of some seasoning or another way of cooking the beef to create some flavour. I didn’t care much for the frazzled bacon either. I’m sure I’ll be back for the milkshakes but unfortunately the burgers are just nothing special at all.

The burger was delicious and so were the Cajun fries

Good burgers but very expensive. Quite noisy. Very quiet on a Tuesday at lunchtime.

Pl. Please take off from the menù veggies is just disgusting,14£ this 🤮

Best burger, fries, and chocolate shake in the UK by far!

All good apart that I didn’t receive my milkshake with the order

Food not very nice. Atmosphere, what atmosphere?

Five Guys the best burger and fries in the Uk!

We love Five Guys and always have the grilled cheese with our favourite fillings/toppings. I find that it is value for money specially the chips. Love the cajun spice chips.

The food here never disappoints, and the staff always serve with a smile - Harold and Joshua are names I remember in particular. The kitchen staff generally look happy and are quick to get orders out. I've always had a positive experience eating at this branch.

Arrived on time. However what was delivered was not what we ordered at all.

Food arrived on time...It was my first time ordering 5guys, I had the double patty cheeseburger with a few added extras. In my opinion, for the price of the burger i was quite underwhelmed. The Bun was soggy and although the burger wasn't terrible, I personally feel Burger King do better burgers. Had the cajun fries which were awesome and plentiful but again overpriced.

Big portions - good temperature of food. Quick service, prices mid to high.

Food was rapped in foil. No sald or onions. No way it was value for money. Looked like I had a packed lunch in bag for hours

Tasty food, good portion size, unexpectedly great service ✌️ There were issues with our order going through the IT system but dealt with care & thoughtfulness. The attention to detail made my day, particularly as the guys were getting towards the end of a long shift so could have easily been tired, good people 🙂

Great food but service could be improved by having a better system of queueing. Hard to have a conversation due to the noise level.. bit like a canteen environment Overall good experience

Inside the mall, 1st floor next to H&M, very good burgers and the fries were lovely

Very quiet at time of visit . Burger was double with cheese, and we had one portion of chips to share. Didn't finish them as portion was very generous. No hot drinks .

Too expensive for the taste Loud place Beautiful view

Great place for a burger, great atmosphe and fast service. The only down size is their cokes. They all seem to be tasteless unfortunately. Too bad.

Chips were cold but rest was fine

Good food with generous portions. Friendly staff. Lots of drinks options. Good location and great seating quantity. Can get a bit hectic at the pickup point when busy though!

Cannot beat a cheeky Five Guys whilst in Town. Not a cheap Burger and Fries but always top quality. Staff are always friendly and welcoming.

Always tasty burgers but the milkshakes are one of the best 👌

This is the first time I have been to five guys in reading. I was so disappointed with the service which was slow but when I received my burger it looked delicious. Burger was tasty but over cooked and the burger bun just turned into a doughy clump in my mouth which then distorted the taste of the whole experience. I also noticed that the chef was sweaty and wiped his head with his hand then handled the burgers not good when on view. Lastly you can tell a restaurant by its toilet and it was absolutely filthy, no one had been into clean. I cannot even say what was on the toilet seats and the floors were covered in tissues and wee. I will not be going back to this restaurant avoid totally. If you like quality food then do not go to five guys in reading. Sorry but it has to be said. Maybe the manager needs to step up quality control and hygiene.

High-quality burgers, not the cheapest but worth the extra expense. The staff were friendly and welcoming.

Never had a Five Guys before but heard lots of positive reviews and I was not disappointed. The burger was amazing and the spicy chips really hit the spot, will visit again soon for sure!

The first time I have visited Five Guys. The food was great and there was plenty of it. Now I've experienced it I probably won't be back just because of the price. Burger, chips and a drink £20.

Burger was tasty, fries were delicious, milkshakes were amazing but price was outrageous

The best 🍟 are at Five Guys. Crispy on the outside and juicy on the inside. Ketchup, mayonnaise and vinegar are free. The ambience is not that nice. A little more restaurant character would be nice. The service is friendly and helps you choose the 15 add-ons for the 🍔.

Rider was buzzed to deliver to 1st floor, flat door but left the order inside the communal lobby, and left the lobby door open for anyone to enter the building. As I had to take time to put shoes on, my order could have been picked up by anyone, and leaving the communal areas open for anyone to access. Poor service, unacceptable behaviour, confirming delivery isn’t worth paying if you don’t get a basic level of service.

Good food, its greasy but what do you expect from fast food! lots of seating !

Set inside the large reading shopping mall,, this chain of eatery offers great options for those who wish to get a burger set to their needs. The patties eaten, were fresh and the staff were very helpful and professional. I have visited this eatery at this location, on more than one occasion

Really nice bacon burgers... lots of chips. Only order 1 portion for 2 people and there were plenty.

Amazing flavors both the burger and the fries. I got the Cajun fries and they were slightly spicy and flavorful. A bit pricey, but worth it.

Always good! But please, don't let the soda machine break again. :)

Everything is just that little bit better than other burger fast food outlets. Order fries and they give you almost double extra, at no extra cost. The milkshakes have real fresh mashed banana. You can choose the fresh toppings on the burger, mushrooms, jalapenos, etc. However, you pay more a little more than other fast food chains, but you get a whole lot more.

It was great but portions were way too big.

A bit noisy, but WOW, I do love them burgera and chips!

The milkshake and cajun fries were amazing and love that you can have a bunless burger. Fast service even when busy.

Friendly customer service and great fries & milkshakes:))

Had the double, bacon cheese burger with large chips to share and customised toppings, very tasty!

They seem to have a habit of giving you MUCH smaller portions when you order through their app. This has now happened several times. Order a LARGE fries and get the equivalent of a small. Utterly unacceptable and NOT the fault of Deliveroo like their website suggests! I will be seeking recompense through their customer service channels. So Five Guys have replied basically washing their hands of the situation even though it was their inept staff that packed the wrong order!

Yet again I was given small fries when I ordered large. This has happened several times before when ordering on Deliveroo. You never get this issue in person but they always try and pull a fast one when you're ordering through a delivery company. Absolutely shameful.

Their milkshakes are really delicious. Shame they are quite expensive at over £5. Have had the food before at a different Five Guys and it's not my favourite.

Enough seating space The Cajun fries we got this time were a little burnt up though

one of the best fast food chains ever, but a little bit too expensive. the potatoes were gorgeous, the meat was juicy and the milkshake was a little bit too sweet. i recommend it.

This restaurant doesn’t do anything differently to other Five Guys. Five guys just tastes awful in general. Expensive pigswill.

First of all you go there for the burgers which are meticulously put together without falling apart (love this), then you have the fries which are great and massive portions. Taste quality for burgers can be improved, maybe cooked better. Staff isn’t always friendly and feels under pressure even if there is no queue. Suggestion: start using some sort of trays are fries get soggy in the brown bags, makes you think twice if you wanna have them. Atmosphere is great, located at the top floor with riverside view.

Fabulous food but very expensive

The best burger and fries in town. Its always so fresh !

One of the best burgers in town. But it is expensive for the portion of burger.

Well good start excellent service to order ,move on to get your drink no Coca Cola choices in either machines no tango original either found out the hard way with carbonated water spilling out over me , after asking staff one guy gave us bottles of coke as husband asked for a refund manager came out with her mobile checked the machine for the cartridges needed then disappeared ,no communication ,no sorry ,then received food Cajun fries burnt husband returned them got given plain ones husband returned them ,they were tipped out Cajun spice added they were ok …..we ate and watched no notice put up about the drinks machines ,more customers getting cross as not been told ,same manager re appears I think unaware that we had previously seen her and we made it know that she was aware of the issue but had done nothing about it ,eventually she stormed off into her office ,another senior member of staff arrived ,she seemed to get things in hand and hey presto the drinks machines were being refilled with the syrup cartridges ….Would it be a good idea if the machines were checked and ready to go before opening ? Tell your customers at ordering if there is an issue so as they can choose to continue ? Also not sure on security but should staff be on their own moving money float trays to the tills ……Another family of 3 had worse issues than us he had to go back to the counter 3 times he was not a happy man

Always delicious. The only disappointment was there is not peanuts in this establishment ! Good points, children size burger and lots of space

Very nice staff, food was amazing really good seating, burgers were perfect and chips were also good

This branches service is friendly and fast; the order is freshly made and clean open kitchen. Tastes good and obviously a fast food restaurant. I would recommend the Cajun fries for sure and tip is to get a medium to share between two people (they give out plenty). Nice seating area with views of the riverside. Overall worth a try for sure to see if you like it. Reasons for 4 stars is generally (not the branch exclusively) for Five Guys price is on the premium end and gourmet burgers category to manage expectations. Minor nit-pick is you have to wait and collect your order (even McDonalds and Spoons have a table service option and I would say they are fast food/restaurant with seats), also you are not sure where your number is as they have to call out - so you are effectively waiting around the pick up area.

After waiting for my order being left on"Driver at restaurant" for an hour I then get a text saying my order has been cancelled. No call , no reasoning for it ,

To expensive, 10£ for burger like Macdonalds?realy?

The food was good still fresh and warm

NO FRIES !! Second time in a row! Is it because ordered as seperate item not meal it gets missed? Burger, sandwich made by different staff to fries? Two mains and drinks, NO STRAW for milkshake. Packaged one exterior bag, two sealed inside... is it sealed and not double checked by staff like when adding the condiments, or drinks, which were remembered. WONT be ordering again.

Wanted a five guys around for a long time so it's amazing that this one was so clean and reliable.