The best restaurants serving American food in East Midlands

Scammed me out of £65.30, then denied all knowledge. Me and my husband went for a cheeky breakfast ( usually go to this Frankie and Benny's once or twice a month ). This time when I came to pay, I used Google pay and the lady said it had declined ( never saw the machine nor got a receipt saying it had though ), so I got my card out and used contactless. Again the lady said it had declined ( still no evidence provided to myself ). I went on my app and showed the lady that both the amounts were showing as pending. The lady said it will bounce back into my account in the next couple of days. I used my pin and that went through. A couple of days later I noticed that ALL 3 the payments had came out, so on the Saturday I went back into F&B's and told the lady what had happened, and let her see my statement. She told me to email because she was busy, but once she gets my email she would forward it onto head office and let them know she had seen proof, and I had to send a copy of my receipt and statement in the email also. The email address I was given was wrong so my husband found the one that it should be, and I sent the bits I was asked to. I had to keep chasing for updates on where my money was, what was happening, when I was going to get it back. I only got a reply after messaging ( never forthcoming with any info ). I spoke with my card provider who could see it had landed in their account. In the end F&B's denied having my money after my sending the evidence a few times to them. My card issuer ended up doing a charge back, but F&B's tried disputing my charge back ( how can they dispute something they claim they never had ? ). Luckily I had everything in emails, so they couldn't really deny it. Looks like they've lost me and my husband as customers. We used to go in around lunch time usually once a month. Never again. There was no apology from anyone, basically I was made out to be lying even though I could prove otherwise. Then the fact they disputed my charge back is disgusting. There's no customer care at all. IF THEY SAY YOUR CARD IS DECLINED MAKE SURE YOU CHECK THAT IT ACTUALLY IS.

during our trips to pick district, we stoped at this location for 15 to have a tea, there was no signage shows clearly the parking is paid parking I have checked all google images and sataleght view but couldn't find anything, the entrance showed only it is a parking, that night was dark and we couldn't see anything, I redeaved a Parking Charge Notice and appealed but they hadn't accept it. Unfortunalty I have 2 hours distance to this location and I don't have time for it but definitely we should appeal again with independent appeals service (POPLA). Do not park hear at all, there are many other comments which tell the exact story, this is a daylight rubbery I had to pay £60 at the end.

A really nice restaurant with plenty of parking facility. Food was good, ordered fish and chips with a portion of beans and partner ordered the same with mashy peas. I would go again but this time I would order something different. It was really quiet...

Poor service: we were with a large group, but I had finished my main course before my husband(sat next to me me) had been served his and the rest of our party had been served, completed and left the table before we had been served our dessert. Poor food: had roast beef dinner- meat was tough, roast potatoes were so hard I could not cut them. Stuffing was like pieces of rock Savoy cabbage was lovely! I tried to discuss my issues but was dismissed and management chose not to speak to me. No acknowledgment of mistakes, no acceptance of errors. Prepaid so they didn’t care Waiters/waitresses were lovely, friendly and professional

So much potential, but sadly no where near reaching it. We visited with friends after a show at the Cube. The service is appallingly slow, lacking knowledge on the menu or availability. On two occasions the waitress had to come back to tell one of the party the food she’d chosen was not available, the first one wasn’t even stocked anymore but was still on the menu but no one told the service staff. Ordered drinks and it took the best part of 30 minutes for them to arrive. Ordered a large bottle of Proseccoto be told they only had small, then they found a large bottle, went to order a second one but they couldn’t find another one, they did still have it on the bill (was removed once requested). There is a good selection of food on the menu, all pretty much beige but we were expecting that. The food is basic, and was a bit overdone. There’s an interactive darts game, the lads added it to our bill but within minutes it stopped working. Apparently there was an interactive golf room there too which is now just used as a storage cupboard, again so much potential. If the team had a senior member of staff who takes pride in their work to improve standards and learn the hospitality trade from this place could do well. Hospitality is not easy but when done well, it can still thrive, especially in a prime location. Based on the service we had I’m not surprised there were very few people there at what should be the busiest time. I am usually a fairly generous tipper but we didn’t leave one at all, and that says a lot! We won’t be back which is a shame as we wanted to support an independent restaurant instead of Nando’s next door.

I took my 13 year old grandaughter to the lakes for a birthday treat. She chose this for eats after shopping. I was pleasantly surprised! Nice and clean, very good, friendly service and a good menu although it was expensive! Saying that. what isn't nowadays. The food was very tasty. The music played was not the best to the ear! Would I go again, yes!

Tengo una alergia grave a las fresas frescas y se lo explicamos al personal y fueron increíbles en tratar con ello y también poner nuestras mentes en reposo sin riesgo! Brillante ver una respuesta informada a una alergia y el personal va más allá para los clientes

I visited Bar Sport over the weekend to watch the football. The menu looked tempting so we decided to order some food and were very impressed with the quality of the food and the service received, particularly considering how crowded it was. Compliments to the chef!

Not much food in stock, went with the chicken and it was undercooked and now have food poisoning. The mash potato was so dry and beans was over powered with bbq Sauce. Wish I now looked at reviews before going as this looks like a common thing.

A decent amount of food for the price, and the fries were done how I like them. The wings were fine, though the hottest sauce is English hot rather than actually hot (and a also bit sweet, which was surprising). May be a good idea to order before you get there to save waiting.

My 85 year old mother and me went for a quick lunch not far from her bus stop. The lady on the till Lala was amazing so helpful we ordered two children's meals they were really nice and plenty for the smaller appetite See pictures below

Second time coming here, constantly good service. Our server this time, Taylor, was very friendly and helpful. Food is great. It's the only food place still open at EK that's worth going to really.

Coffee was so bad we tipped it out. Which considering they cost $8AUD each is nuts. Most cafes in Newark were this bad actually it was not just Starbucks but Starbucks was the worst.

Picked up two drinks to take away One chai latte and one cappuccino Both beige, no froth, no chocolate or cinnamon- absolutely revolting and undrinkable!!!

Pedí una pizza Full Works que llegó sin la salchicha italiana. Llamaron a la tienda para avisar y entregaron otra pizza gratis con la salchicha. Gran servicio!