Loch Ness Road, Inverness, IV3 8JN, United Kingdom, Scotland
This is the second time we have stayed in this hotel. The place is magnificent and typically Scottish! The view from the room is splendid. The service is impeccable and the staff caring for you ensure that everything goes well. Dinner was excellent as was breakfast. We will definitely come back!
Easiest 5 star review I’ve ever given. Everything cooked fresh in front of my eyes, staff were excellent and the portion sizes are superb. Highly highly recommend going off route to experience this place. ⭐️⭐️⭐️⭐️⭐️
12 Ness Walk, Inverness, IV3 5SQ, United Kingdom, Scotland
An outstanding hotel in a great and beautiful location in Inverness. The staff were simply fantastic, so friendly and helpful. Large spacious, modern rooms all right next to the river Ness. Would highly recommend a stay here!!!
Always get first class food & first class service here be it lunch, pre theatre or dinner.
We had a fantastic, midweek treat tonight. Thank you to all the staff.
Después de nuestra horrible experiencia del año pasado (lea mi reseña anterior) , la dirección fue lo suficientemente dulce como para invitarnos a una comida gratis. Ciertamente fue redención. Por eso decidimos ir allí de nuevo ayer.
Sin embargo, durante nuestra visita de ayer, preguntamos si hacen porciones para niños de los cuencos del alma y la camarera dijo que sí y nos trajo una porción muy pequeña del cuenco del alma de fideos que pedimos. Uno podría suponer que solo nos cobrarían por la porción más pequeña. Pero, el proyecto de ley cotizaba las 15 libras completas y nos dieron un 10% de descuento en nuestro proyecto de ley total que era solo una libra y algo de descuento, eso es todo! Por lo tanto, esencialmente pagamos la cantidad total por ni siquiera la mitad de la porción de comida.
Si nos hubieran dicho que no hacen porciones para niños cuando pedimos, o no habríamos pedido nada o pedido la porción completa y llevado el resto a casa.
Aunque el personal es amable y la comida es buena, el lugar todavía lucha con personal inexperto que cometen errores en el servicio. Duda si volveremos, ahora que nos hemos enfrentado a un servicio insatisfactorio dos veces!
My family and I were lucky enough to stay at Culloden house early January 2025.
We had come from Australia for a white christmas and planned to see Culloden battlefield the first day the opened on January 3rd.
Firstly the property is outstanding! So much attention to detail and everything so beautifully presented.
Secondly, which is probably most important, the staff are also outstanding.
We stayed in various places for the month of December and Culloden houses and staff provided the most outstanding service.
Every single one of the staff members were outstanding and gave exceptional customer service.
I originally booked the accommodation with Fiona McClean last February and her service at that time was so professional and friendly.
She advised you would be closing for maintenance right after New Year, but then offered to find out if any other guests might want to extend their stay, and if so, would definitely open for us.
Within 24 hours she was back to me to say yes , you would definitely open for us and they delayed maintenance to fit in with our plans.
Right from the very first dealing, Fiona gave a very positive impression and I knew our stay would be wonderful.
From the moment we arrived we were treated like royalty. We were advised that we were in fact the only guests and we were all upgraded to a suite which was a wonderful surprise.
The lady on reception, the man greeting us and taking our bags, and all the staff in dining room for both dinner and breakfast gave such excellent customer service and all made us feel very important and special.
The breakfast lady insisted on packing a small take away bag of food for 2 grandaughters who didnt make breakfast.
So a very big thank you from all of us.
I am in a service industry and I do know how hard it is to get staff who care. Yours are all very special.
We were only with you for one night, but it was an exceptional way to finish our holiday
Great restaurant for families, relaxed atmosphere and we had a great table and service. The food was amazing and great gluten free options! Thankyou so much
Stopped for a quick break on the way to Poolewe. Even though they were short-staffed, they produced a wonderful soup of the day (sweet potato) and the lightest tastiest cheese scones. Such friendly staff and excellent value for money. Would recommend a visit if you're in the area.
Popped in for late lunch and all four of us were happy with the hearty, home made food of seriously generous proportions! Very welcoming with a nicely thought out dog friendly section as you walk in, our Border Collie was fussed over by all the staff too. Definitely recommend and hope to be back soon!
Rowies aren't the same, used to be quite soft and fluffy, now they just seem over cooked and bland. Steak Pies are full of Grizzly bits aswell. No care and attention and staff look bloody miserable.