Delivery
Pickup
Outdoor
The best restaurants in Castle Scarborough Yorkshire and The Humber
230 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1592 Opinions in 2 websites
Visited here 26th October I can honestly say it's the worst service the blonde lady who served was was rude abrupt and miserable.. no customer service skills at all asked if they had wifi got a very blunt and sharp NO was a group of 9 of us and the others had got another drink so I went back to the bar noticed they did cocktails so I ordered a expresso martini and again got a very blunt reply of NO from the same person who then turned and served someone else so after that decided to leave will definately not return
985 Opinions in 2 websites
Absolutely vile. Starters came out all at wrong times, 15 minutes apart from the first to the last starter (there was only 5 adults) . 3 out of 7 of our meals had pepperoni slices on the pizzas and we all said that the pepperoni tasted rancid, like gone off manky smell. out of 5 adults not one of us finished our food, the other two meals were bambino pizzas and even though they ate the majority of them I tried a bit and it wasn’t very good, just like cheddar cheese thrown on some dough. It wasn’t particularly expensive but you’d hope that an Italian restaurant could get the basics right, pizza and pasta at an Italian restaurant should be safe choices. Not a good experience and won’t be going back. Let the staff know that as well. After the starters came out all at different times we asked the staff to please make sure that the mains came out all together to which they said of course, straight after the so called chef came out to apologise, but then proceeded to tell us that it wasn’t her fault and basically tried to tell us that it didn’t matter and that it is what it is, I cannot stress enough for people not to go there, I’m really not that fussy, but tonight’s experience was shocking
62 Opinions in 2 websites
Ordered food through their website got an order confirmation email, but never received my order. Said online it would be 45 mins for delivery but after waiting 2 hours I tried calling them to ask about my order. To which no one picked up the phone.
206 Opinions in 2 websites
Not very nice. Stunk of grease, everything was sticky including the laminated menus. The Smoo milkshake was horrible and still had lumps of powder in the bottom. I understand it's a typical old English greasy spoon cafe however there still has to be certain standards that need to be met, and this doesn't meet them at all.
262 Opinions in 3 websites
I have to say we visited today after using the escape room next door at 12.45 which is lunch time we were a group of 6 who wanted to eat food and drink cocktails. when we asked the staff had to ask the chef where we could sit which I thought was odd but we waited, the staff then said we could sit but not move the tables and there was 6 of us but we was offered to sit upstairs. when we went upstairs we weren't shown the room or where to go when we found it it was a games room none of the staff came and offered to move the games or bring cutlery or menus the staff didn't seem bothered if we were there or not, as for there attitude and lack of customer service we left so you lost all our custom when you could capitalise on the footfall from the escape room. anyway we were upset . I did message courtyard and they said they were busy which they weren't and we left before they could help us which wasn't true I tried to explain and they blocked me which is a good sign of customer service. It's a shame but all 6 of us felt the same leaving with no food or drink . We sadly won't be back