Costa Coffee in Scarborough

Sign clearly states no dogs only guide dogs but the staff are allowing dogs in why ? Previous manager Carl has moved on and the standards have dropped significantly.

Brilliant service the store manager was working the counter everything looked in order and clean no issues,

This is a great place for a coffee and catch-up with my friends we try come here once a month and although it can get busy the staff are always very helpful and friendly , since it was the 1st of September I was feeling very autumnal so picked from the new menu I had the Maple Hazel Latte and the Maple Hazelnut Blondie both were absolutely delicious and I would probably order those again .

After a rude member of staff at another coffee shop in the brunwick shopping centre made us feel uncomfortable we ventured to costa where I have to compliment the staff as it was overwhelmingly busy but delbt with my order in a timely manor and even offered to bring my order to my table. I had a toastie as did my partner, both served well and well presented. Would visit again.

Recently visited here on 3 occasions. What a transformation. When you walk in it feels welcoming and you are greeted with a smile. As for the cake counter, yum, it looks inviting and makes you want one of each! The coffee was perfect. You are made to feel special from the moment you walk in. It's been over a year since my last visit, I could not believe the improvement. This was down to the lovely staff creating a perfect ambience and the displays of food creating that perfect place to sit and enjoy your coffee and cake! Well done Costa Coffee in Scarborough!!

prices have gone up and both the coffee and hot chocolate at best where just ok on a plus point plenty of seating

Yes a brand new build Costa restaurant. And how many ev charging points have installed in this new build , so you can top up while having a coffee? ZERO, not one, nada, zilch. In 2021 this isn't good enough.

Usual Costa fayre. Staff neither here nor there. Seats were a little close together and not set out very well. Customers who brought buggys in were blocking areas for people to walk through due to the lay out. Also, not set up very good for people who maybe are a little wary of covid and want to social distance.

I'm a regular at costa and always pop in when I'm in town and the service has always been excellent, however I went today, my order got taken at 2.30pm, they forgot to give me my tap water and I waited 10 minutes before they brought out my mac and cheese however I did want it a tiny bit more well done so she took it back to put it in a little longer. Well 20 minutes later and still no mac and cheese so I went up to ask where it was and got told there was a back log... Considering she had already cooked it I don't see how they can use that as an excuse? So I finally got my mac and cheese at 3pm half an hour after ordering it and she had reheated the original from 20 minutes ago which left it rubbery, stuck to the edges and just really unpleasant :-( I don't know if its new staff but I really wasn't happy with the service today! Im not one to complain and feel anxious complaining in person but hope this is a one off or I'll have to find a new cafe!

I have been using this costa cafe for years and had not problems, today it was raining but there was no outdoor seating where we normaly sit with our dogs, i went inside and asked if they were putting some seats outside, not today was the reply so i asked if there was any chance of us bringing the dogs inside no chance he said. so went to bonnets cafe instead, the coffee was excellent in fact better than costa and the food was also exellent too, so next we visit scarborough bonnets will be our choice for our morning coffee !!

Straight off the train into this Costa Coffee Shop for a much needed brew. The staff are welcoming and listen to what your wanting to order. Decaffeinated White Coffee and a Tea. Hot and tasty. Most of the sit down tables are open but outside seats are currently not.

Not sure why people are moaning about the staff in Costas in Scarborough. I have always found them to be very friendly. The service is quick and the coffe is great.

Our family use Costa on a regular basis mainly in Darlington! It is only when you visit other towns Costa sites that you realise just how good your own shop is! Darlington is far busier than Scarborough however it is better organised and the staff are clearly very happy and so good at their job! The Scarborough staff are quite clearly temporary staff (less possibly one lad) but they were not at all welcoming. The store was clean and the coffee was OK.

i know we are social distancing but why are 80% of the tables closed,its barely worth being open.All costas i have been to seem to have a shocking ,"when can we get home " attitude indeed they are never ever open till they say,most even before lockdown are stacking chairs up and taking in outdoor tables just after 4pm.! I had one guy tell me i couldnt sit in a certain place as he was cleaning at 4.05! 75% of the staff seem to look like they would rather be anywhere than costas,pity because coffee is normally good.

Coffee good, social distancing however is not being enforced nor adhered to. Two people in today didn't have masks on, chatting ninety to the dozen, neither appeared to have any breathing difficulties and nor did they bother to keep to the clearly marked areas. When I queried this I was told they were not allowed to ask people to wear masks, ridiculous and why not enforce the social distancing. Will not go back - EVER!

Obviously coffee was fine. But I’m disgusted with the customer service. The lady at the till was the most miserable woman I have ever met on my entire life! I have never ever in my life been greeted with such a miserable and rude person in the hospitality industry. I’m shocked!! She actually rolled her eyes and tutted at me!!! She spoke to me so rude! I was polite to her as I usually am. She was moody with my entire family who ordered separately. And she was very snappy. Not one smile, not one thank you, and the fact she tutted and shook her head right in front of me is appalling!!!!!!!!!!!!! We visited today at 3.30pm on 25th July. I think she needs Customwr service training.

I am a regular customer in the cafe as the coffee is always good and the service is great, all the staff are polite, friendly and helpful.

Gorgeous gingerbread latte and caramel slice cake. Lovely staff. So helpful and polite. I would visit again

Do not to go this Costa after 5.30. Even though they close at 7.0 they start the closing down routine an hour and a half before that. We did not feel as if we should be there. Herded into a few seats with hoovering and sweeping going on around us. Secret we had to drink up and leave as soon as possible. I think this cafe is being fun for the benefit of the staff, not the customers. We did not feel welcome.

Costa used to be good in our opinion, but these days no corner is left uncut in their quest for penny-pinching. From charging high prices to hiding the serviettes. Disgraceful. So glad there is a plethora of coffee shops to choose from.

Nice enough coffee, had a good selection of cakes, some were a bit pricey for what they were, upstairs is a great place to relax and watch the world go by

Certainly the worst Costa We've ever had the unfortunate circumstance of entering.First visit: Here's where it begins, you open the door of a COSTA an your usually met with "A GREAT ATMOSPHERE!" (NOT HERE) Nasty grumpy staff line the counter, "Pitbulls chewing wasps come to mind"The fun doesn't stop here? - Well your native Scarborough customer, who may not have traveled, may not understand "Quality" Hulls Costa is a !Step Up!, York has that Costa feel and lovely Staff,drinks and Food. But Scarborough, UGH! Nothing short of Horrific.Management, couldn't do enough to HIDE/HELP!Refunded, for reused grinds, in coffee, Yess, you heard it: Is this corner cutting? Or is this a untoward action? Questions to ask. Quality is not the highest on the agenda. Profit over quality maybe? The drinks taste like water, very little Costa Coffee included. Reused grindsIf you've been to many Costa's you know, the Costa Coffee is changed before each and every pouring of a new shot of coffee. This is why we pay a premium, for our Coffee, Quality is a must. You taste perfection created by master Barista's who are dedicated to your pallet and your experience. Again NOT HERE!The benefit of the doubt - Second visit SOUR CREAM! (Don't Complain!)It's plain to see if you complain about quality here, you'll find yourself on the end of a very SOUR EXPERIENCE.Again Appalling service, Coffee and SOUR CREAM! We abruptly left the establishment, our word of mouth travels and we'll never return.VOTE WITH OUR FEET - Appalling, Staff,Service,QualityDisgusted, We wish we could offer ZERO, ONE is far to high for this excuse for a Costa.

This cafe is much larger than it looks from the outside. The ground floor goes back a long way, there is an upstairs too. I had an excellent coffee and a cheese scone. The scone tasted nice, there were a few very tiny green bits in it, which were possibly herbs, but unidentifiable! If you can get a window table this is a great place for people-watching.

2 lattes and pre packed sandwiches. Definitely hit the spot after walking around Scarborough all afternoon. Lot of the independent places were closed or closing but good old reliable Costa saved the day!

Went here for a drink and some food , big place but needed to rest after walking for over 9 miles . As per normal with Costa's great food and drink

It's Costa, so you know what you are getting, but it's a nice coffee shop, the staff are always very friendly and the coffee is spot on.

Visited here on a Monday lunchtime with a friend, it's not an old shop, décor is nice, very clean. Found a little table at the back with a space for a pushchair.

Having recently popped into the town centre my Dad doesn’t like to visit other coffee shops other than good old Costa. There was broken tiles on the entrance to the store with no warning what so ever or even covered over with anything. The staff got the order wrong and spent more time talking to each other than actually acknowledging customers. However the coffee was as it normally is very good and made to a proper temperature unlike another store I visited whilst travelling that day.

As with all Costas I've visited the Americano was spot on. The staff were very pleasant and helpful and a lady barista kindly brought the drink to my table. Another Costa to add to my list!

Enjoyed a Costa coffee every day during my stay in Scarborough, the service was always very good, the food and drinks were excellent couldn't fault it.

Why when I've ordered and assistant is getting my change out of the till dies she ignore me and start talking to customer behind me in the que in a different language. She was still serving me. Unprofessional. She could at least of waited until she had finished serving me.

Lovely friendly staff,one young man serving was very helpful to a stressed dad with a little girl.very clean and no emptys hanging around

Very busy Costa but lots of lovely friendly staff on happy smiling faces working well as a team very efficient speedy and served fab toast butter n marmalade decafe latte in a cup as requested.. brilliant...They were all under pressure but handled brilliantly :)

Absolutely love the hot chocolate and cake afternoon treats are the best!!!! Great staff and great service 😬

I like nothing more than to relax with a coffee at Costa Coffee in Scarborough after a hard days work. This place has always made me feel welcome and nothing is ever too much trouble. The staff and management are amazing and the customer service is flawless. I highly recommend you visit! See you there!

Had a snack and drinks in this Costa coffee cafe. All the staff were courteous, friendly, with great interpersonal skills. They all had very pleasant dispositions. Special mention must go to Jordan, as it was his first day of working there. He was very efficient as was the manager Carl. The toasted sandwiches were delicious and the drinks were perfect. A very enjoyable lunch break on a cold March day. Highly recommended.

Been there many times. It's always been busy. Good to see that. Very good atmosphere. My sister love their hot-chocolate

Staff in the Costa are always friendly and have a good rapport with each other. A visit always cheers me up! Definitely be returning.

We were ready to get our feet up for a cup of tea so we nipped in here. I nice store and it was very busy. We needed to plug in our mobile phones as well which was great as these stores has this as some where for you to do this which is fantastic

Visit here all the time, always clean, great customer service and always enjoy my visit. Never had a bad experience, here around once a week.

+ Quite close by the station. Nice to go if you have extra time, the station cafe is closed and there isn't anywhere else to go. - Bad coffee. Hot chocolate was not that good too. (Gingerbread Latte & Millionaire's Hot Chocolate)

Each & ever time I go in I'm a little disappointed... why do I still go in? I love the coffee but sometimes hope staff will be friendly. They are very prompt & you can't fault the service but please smile & not just to your friends or each other but to members of the public who just want a coffee in a friendly atmosphere

Enjoyed coffee and toast at Costa Coffee Scarborough. Friendly, fast, efficient service, serving , hot delicious coffee and toast. Than you.

Visited here to order two coffees got the order wrong insisted i ordered black coffee girl couldnt understand basic order and cheeky young lad accused me of ordering something i didnt couldnt seem to get basic english order correct was surly miserable seemed inefficient humiliating me when i questioned £16 for two coffees sandwich cake got more coffees than i asked for no cake no sandwich humiliating me bringing 90 year old mother to tears when she simply wanted sit down and drink staff lost the plot are useless scruffy and inept at getting simple orders correct seem girl very lazy staff bad attitude rude manners needs sacking or much further training in customer care and good manners and dress code as like shop cafe shop assistants cafe staff need to be clean presentable when dealing with food I am senior manager and wouldnt employ these half wits in my company and we walked out without correct coffee food 90 year old mother in tears shaken by episode when i simply said over and over wrong order we didnt order that got money and left and went to better class eatery nearby shall be contacting customer care head office never ever had such terrible shabby service before in coffee shop first time visitor in a dirty coffee shop and even scarborough town thats a scruffy awful place with beggers sleeping rough fast food place amusement arcades like blackpool somewhere i definitely wont ever visit again

Called on here Sunday morning for a coffee after a night out. Staff friendly. One of the nicer costa's.

Called for a break from shopping/walkabout, though the queue was long, the staff were efficient in serving and clearing tables. We got 2 medium lattes, they were quite big, so the large would be too heavy for me to lift! The coffees were very nice and creamy, the toilet/s were clean + tidy and were unisex.

Visited early yesterday, very busy downstairs but has additional seating upstairs. Flat white delicious and hot as required, Barista polite and friendly.

Coffee good as always, lack of staff cleaning tables especially outside, Costa coffee renounced for this would expect them to take note and do something about it☹

What can I say if you like coffee costa is one of the best to have. This particular costa was very busy at the time of my visit but they do have more seating upstairs, and we did get served quickly.

We called at this Costa early afternoon on a very rainy day.There is plenty of seating both upstairs and down.The staff are very friendly and efficient, only had to ask once for our drinks, at some other ones I've visited i have to ask more than once for decaffeinated coffee.The coffee was hot and very moorish.

Just enjoying a cup of coffee for me and my parner good atmosphere great customer service. great for a quit cupa

A disappointing visit to costa, the table although was cleared was sticky and dirty, the teacup was dirty as though it had been placed rim down on a dirty surface, my latte had a good flavour but was luke warm and the crumpets were only half cooked, won't be repeating the experience any time soon

Popped in for a coffee whilst in the area. The coffee was good as was the service. The prices were their usual cost-a-lot level.

We in the past have avoided this Costa as it always looked small and full...what a surprise on entering it is a little tardis. It goes back to treble the size of the shop and there is an upstairs as well.The queue to be served was off putting but the staff were very efficient and smooth operating,however this was to the detriment of table cleaning and general cleanliness ,toilets also needed attention. The coffee was superb so all in all a fairly good experience.

Staff were unfriendly. Felt like an animal going through the cue. Was left to own devices and wasn't sure how to pay or anything as staff had walked off. Can't obviously cope with very busy times... Very untidy.

Went to this Costa as we go to our own one in redcar, well how can I compare, nothing 1, there point machine was not working, 2, the coffees and hot chocolate was nearly as cold as the soft drink, 3, the floor were we were sitting was full of uneaten food, 4, going to the toilet was an experience, the uni toilet was engaged so I had to use the disabled one, well I have been to better ones on building sites, there was human excrement on the seat the floor was filthy, the paper bin was over flowing, I am just glad I hadn't eaten otherwise I think I would have thrown it up, the place was a disgrace, to say the least Costa Scarborough will not see us again

What good costa coffee store where you can relax. And you can have nice seat up stairs or down stairs near the window where you can just watch the day go by. The staff where well organised you had two people on till while one was doing the drinks and the second person who was doing the till and taking other people's orders and doing the food orders as well. I would go back to this store because the staff are very well organised and know what they doing when it gets busy. And where I was sat when I visit this store they was a few dirty tables but a member of staff managed to clean the tables up .

Had a lovely lunch here - sorry for the excited children! The staff were very patient with them. Would definitely visit a again when we're through for the day.

Went in today after a long day at work and was served by the most brilliant staff. A simple trip to Costa today cheered me right up after a stressfull day. The staff really chilled me out and and had brillaint customer service! Shall be back in due course. :) Thanks guys. X

Had a yummy roasted marshmallow hot chocolate it was amazing.. Will deffo be having another one very soon.

As Costa Coffee shops go this is a good one, the staff are friendly quick and the coffee is consistent

Good quality beverages and cakes, even though prices are generally higher than other similar local cafes. Lovely hot chocolate. This branch gets overcrowded very quickly, and the congestion and waiting is not conducive to relaxation, privacy and enjoyment. A good place otherwise.

Lovely lattes to warm us all up on a chilly day ! Cosy surroundings. Smell of frechly brewed coffee. This Costa coffee was very busy and staff were very attentive.

Busy busy, staff very polite and coffee as good as ever. The place was clean, good always fresh. Well done!

I am a big fan of Costa and use it a lot when travelling for work. The Scarborough branch used to have lovely double aspect premises where you could watch the world go by over your coffee. Now it's moved to new premises with no windows. Shame.

Costa coffeeshops are pretty reliable and pretty much the same wherever you go. The staff at the Scarborough one were friendly and obliging. Their mocha-latte was yummy as usual.

Went here by myself in the holidays, and I had been here before with the standards being very low!! But surprisingly this time it was much improved, better seating areas and very good service however.. there was several pots covering the tables meaning no one could sit down, tea and coffee puddles were in the floor as-well!! Needs Sorting!!

Price is OK compared to other coffee shops. Really nice selection of treats. Decent seating. Laid back and relaxed. Enjoyable visit.

New premises since our last visit to Costa in Scarborough...lovely new feel to it and staff friendly enough...Only downsides were every upstairs table had crockery left on it and we had to clear away ourselves...then despite the shop not closing for two hours the stairs were blocked to prevent people using upstairs even though still busy downstairs...Lazy staff????

Visited for a quick stop off break from shopping with my sister! The staff were lovely and took interest in us (asking how we were, making general conversation)! We went upstairs and sat on the sofas near the big window, great view of the town centre and a lovely atmosphere! Will visit again soon

If you depend on a costa coffee here it is. I like sitting outside watching the world go buy! Near the statue of Alice> Lewis wrote a short story about Alice visiting Scarborough. Not a lot of people know that!

Coffee great as always cakes fantastic as always the staff are very friendly and super at there job God knows how many coffees they make per day and a great place to watch the world go by

Just wanted a quick snack at lunchtime and this was certainly what I got. A good range of well displayed snacks made selection easy - once I'd made up my mind which of the temptations to give in too! Coffee was freshly prepared of course and the snack arrived quickly with friendly service. Just what I wanted. Very refreshing and no hassle whatsoever.

It is attention to customers that often makes the difference between should I return or what date should I revisit. It might be a few days or a few months but the staff at the Scarborough branch of Costa always remember you. Definitely returning back :) Since the move of premises, the new location is a lot lot better.

It was very busy they needed more staff on we had to wait15mins for a toastie but it was worth it the coffee is still the best

I can only say one thing about Costa Scarborough. Of all the years I've been drinking at Costa, this is the ONLY branch ever to successfully make all of my drinks perfectly. No mess, no mucking about guesstimating the amount of syrup, the staff are perfect at making drinks.

Efficient staff meant no queues at this Costa. Usual range of fresh cakes which were well stocked. Good atmosphere and clean cafe.

Called for a packet of coffee large queue, all waiting for coffee to be made, was told I had to wait in queue.Went back later when queue went down, then they tried to sell me out of date coffee.All you have to do is put it in the freezer the manager said.Not a good idea.Been back since and was told the espresso comes in a blue bag so they had not got any.Very poor.No interest in out sales I would think.Nice place, nice coffee if you want a drink, but some staff rubbish.

Great as always, good coffee and good services provided by the team even during crazy busy times. Almond cake is always good

Recently went for quiet coffee. Typical corporate coffee house but clean and not noisy. Nice coffee too.

Called in while in town and there were a couple of tables free. They had cups on but were quickly cleared. Staff were all lovely. Served quickly. Seating upstairs as well as ground floor. Toilets were clean although the soap dispenser falls to pieces when you use it. Not much room for pushchairs or wheelchairs. Will be revisiting in the future.

Moved into new premises this year. Well fitted out, very well done to split tables up.food was very good and served quickly which is what you usually want from Costa. Coffee was very good as usual and cakes lovely, very festive. Also festive paninis and sandwiches all very good. Staff were very friendly. As usual they seem to really like their customers and will talk to them.

Costa has recently moved from down the commercial street to the upper part, it's much better located now and much more spacious, nicer design, etc. It's always packed though so we usually have a take away unless weather isn't permitting. Service is quick, staff are nice.

Must admit, I was disappointed when COSTA moved from down the road, wasn't happy but was unfounded.The new present place is very nice, the staff as always very nice, will have a joke with you.All in all a very nice relaxing break with great drinks.My only complaint is it's too bloody expensive for us poor pensioners.Ha ha, only joking, cant fault it.Love COSTA.Give all the staff a rise.

Midway up or down the main street, this Costa offers all the usual food and drinks. What sets them apart from others is their very nice customer friendly staff. Enjoy.

1st visit to this Costa coffee and is a lovely shop. Sat on the ground floor with my partner and the manager who served us was lovely. Not a big fan of the one unisex toilet. Although it does also have a baby change/ disabled toilet next door. It does have a 1st floor so not sure if there were more toilets upstairs as didnt look. Unisex toilet could do with a clean. Having said that is was 4pm in the afternoon so not sure if they hadnt had time to clean it.

I have been going into Costa's for some time and have a loyalty card. Just recently they have appeared to change the coffee blend they are using resulting in a very weak and unpalatable drink even when adding more shots. I usually have a flat white and expect a strong and flavourful drink. Unfortunately my recent experience with the coffee is that it is very weak, almost like a latte, and without any real flavour. I've have therefore decided not to use Costa's anymore.

Good atmosphere friendly staff. Coffe and hot chocolate are really good so are the cakes and other pastries

First time at costa ! Yum! Service was amazing, coffees made instantly with a smile! Had a mint fancy and that too was scrumptious! Hot chocolates are so good!! Definitely our new local

A typical Costa coffee house. Clean, pleasant atmosphere serving quality coffee and cakes. Good central location with seating inside and out. Recently relocated and everything is new and pristine. We found the staff very courteous and helpful.

If you want a good coffee in a nice clean location then look no further. Excellent range of drinks and food. Everything is of good quality and the coffee is second to none. Seats both inside and out so depending on the weather you will have a place to sit that suits you.

Busy but clean with the usual wide range of drinks,pleasant staff ,clean toilets, the tables are close together but it's not too cramped.

You cant really go wrong with a costa, this is now in a new location in the town center, high quality coffee's etc,all very clean and tidy, great staff

Had a quick Coffee here after work now relocated next to boots in town centre. I must say its pretty much the same as the old one brilliant staff, nice coffees but a lot bigger. Certainly impressed with what they've done plus they needed a bigger shop considering how busy it gets.

I regularly go to this costa coffee cafe. The staff are very friendly and make every effort to please. I would recommend it to all, very family friendly.

If you look for a coffe italian style, this is the place to go - very central, although not cheap - but hey, quality comes with a price

We have visited this Costa before on our many visits to Scarborough but it needs to be said that the staff are consistantly good, great service which is efficient and friendly. Taking their time to be friendly and interacting patiently with my 3 year old daughter who wanted to order her own drink. The only downside is that it is a little small and can be difficult to find a seat at busy periods. Costa quality with great staff.

Good drinks and food selection that you expect from Costa. Busy and good service and is ok to get a good coffee but the service was nothing special

Scarborough Costa never ceases to amaze. For a long while the manageress knows what my favourite drink is and all I have to say is "the usual please". I visited the other day and it was her day off and another manager was there, he asked if I wanted the usual (to my knowledge he had never served me before). But he was correct !!!That speaks volumes on customer service.Just watch the door, it opens differently than you might think !

I do love Costa, I have a caffeine intolerance and it's one of the few places that does good decaf. The staff in Costa scarborough are always friendly and the place is always clean.