Brewers Fayre in Scarborough

Had to get some napkins and cutlery from another table as they hadn't been replaced. Staff appeared not to be interested in the customer experience, I felt like an inconvenience. Artifical plants were thick with dust. Food wasn't amazing either... ingredients lacked quality. Quite disappointed having visited a few years ago and really enjoyed it.

Nice restaurant, staff were very friendly, not too busy. Lovely Christmas decorations. Food was lovely, we had the festive menu which was a great price. Great offers for Monday to Friday too so we will definitely be back.

Drinks very exspensive, and was not informed the soft drinks were refillables

Had bowl of fries i got 12 if that. No-one in, think it says ot all. Never again.

Food good and good selection of drinks

For a large pub and the fact it was late on in the day on a Saturday, it was very clean and the staff were very polite. Food was good and nice selection of beer.

Brilliant value for money. A few of the staff members were not overly customer friendly especially with children with special needs. All the food was hot and plentiful, good coffee and clean areas, would recommend though.

The menu had a great range and tasted great, the staff were friendly, helpful and polite.

Stayed at the connected hotel but couldn't get breakfast at the Brewers Fayre they had run out of food & had not restocked..VERY DISSAPPOINTED

Lovely restaurant! Friendly servers and good food

Everyone was complaining about cold food and waiting over an hour to get it so after waiting half an hour to be told it would be at least another 30 or so mins we gave up asked for an refund and left as we had 2 small hungry boys who couldn't wait any longer

Good quality breakfast highly recommended

We arrived just before 9pm. Ordered 2 pizzas, onion rings and chips. Margherita was very tough, chips were good. Onion rings were not so good. Other pizza was pepperoni, ham and chicken, which was ok. Refillable soft drinks is good value.

Good, but could do more for Vegans, choices very limited

Pleasant environment and friendly staff, relaxed atmosphere.

I went in this morning to order a Christmas dinner I saw Andy Really great guy lovey to tlak to and very helpful but he was in is own he amazing guy and very hard worker looking for ward to my Christmas dinner with my family

The staff were lovely but rushed off their feet. 3 of us got food, 2 meals which were just ok. We had fish which had a thick batter and difficult to cut. We also got a pizza and it smelt off. Took one bite and it was awful. Complained and we were refunded the cost. At £13 it was overpriced for the quality. I would not eat here again.

Can't drink sugar free stuff and they kept charging me for more drinks woman behind bar was absolutely rude won't come again

Nice food , coffee and breakfast buffet can be hot or miss coffee machine not hot but other meals are nice

Had Breafast here as staying in the Premier inn food was good and service was good staff very polite

Rude staff don't even look at you wen ordering food was discusting cold awful and nearly £7 for a pint rip of

Had a wonderful breakfast from the team at carousel, will be returning

Lovely experience, Sophia especially with her service to me and other customers. Would recommend going here wether it solo or with family.

Clean and tidy good service food excellent quality

The hot food at breakfast was a bit chaotic this morning. Seemingly the kitchen was short staffed. The two front of house staff were doing an excellent job keeping up to everything else. It won't put us off having breakfast here next time we stay in Scarborough.

We only had drinks to start but after a fair few we ordered a pizza this was excellent

Lovely and quiet,nice atmosphere, we felt very relaxed. Drinks good, prices reasonable

Good food but as usual staff struggling to cope when numbers.

Fabulous food and really friendly staff. Will definitely return :)

Plates were hot. Hot food was also hot. The pint slipped down nicely. The divider between us and our fellow diners had dust me written on it. Almost felt like asking if they had a vacancy for a cleaner 😂

Went in twice during a visit to Scarbrough. Staff are very friendly and helpful and the food was brilliant. Plus very good prices and deals

Very nice meal comfortable surroundings

Nice meal great staff good service.

Just been for Tea. My wife had gammon steak which was unedible, riddled with fat and grizzle. I had steak and ale pie, the steak and gravy was pleasant enough but the pastry was like a brick it was that hard. The peas were dry and the mash had great texture but it was rancid with butter. The young girl serving us, Chelsea was very nice but ran off her feet. Clearly understaffed. Sorry not for us.

Food not too bad atmosphere noisy staff, not very helpful no draft beers only alternative was to pay extra for bottled beer but had had already paid for the meal deal and not offered a alternative poor service sorry

We really only called for a toilet visit on our way past. It was Saturday night about 10 and it was dead. I ordered a half each of lager and cask bitter. The girl served a pint of lager but half of bitter. The bitter was horrid and vinegary. Returning to the bar, staff ignored me initially but, when I called, I was told she couldn't deal with me. The server reappeared after a couple of minutes, didn't respond to my complaint and didn't offer a replacement drink. When I pushed the point, she agreed I could have a half of cider but had to get a manager to do the till. Neither apologised for the vinegar or engaged in any attempt at customer service.

Food ok a little untidy but it was just after tea so to be expected staff friendly

The staff that interacted with us were friendly and any questions answered especially a lad called Liam

First time we have visited for several years and I am pleased to say that it's much improved.

Nice Carvery but not much choice of veg

I liked this place finding a table was easy but it did get busy soon after I order my food it's a big place with lots of tables .

We stayed at the Premier Inn next door and popped into the Carousel for breakfast and drinks later. The staff were always really unfriendly and unwelcoming. We had children with us and wanted somewhere to go for drink but were turned away at 9.50pm by staff saying they are closing as she was pregnant and needed to close early. Considering it was holiday season/peak time, I would expect the bar to stay open until 11pm as advertised and not closed early or turn families and customers away who are wanting a quiet drink or have children. I'm very disappointed as there are not many places to go where they would allow children after 9pm and that was one of the reasons I chose to stay at the Premier Inn.

Had breakfast , bacon was still in the sty , had to make our own toast using the only toaster there so our food was freezing by the time we had made it and we didnt know there was one until we asked another customer as we didnt get told where anything was , we paid and we just got told to find a table , no info on anything . No cutlery on table , tables were not cleaned off . Nearly £33 for that , never again

Really nice place quick service reasonably priced to will visit here again

We had the Sunday Lunch it was lovely

We were staying at the premier Inn next door and had paid for 3 meal deals that includes breakfast and a two course dinner with drink. The evening meals were lovely. Nice food and good service unfortunately the breakfasts let the place down. The breakfast on Sunday was ok. Very basic but nice enough. Only issue was there was no pure orange and I overheard a member of staff saying it's too expensive so they don't have it, they try to trick you with dilute orange but not exactly the end of the world just odd. Monday and Tuesday breakfast was a different story...they were constantly running out of hot food on the buffet, people were just standing around with empty plates waiting for food. No juice, they weren't being filled up, no coffee in the drinks machine, no Weetabix and the tables were not very clean and you were sticking to the floor walking around. Such a shame you could see a dramatic difference between the weekend and in the week. We're booked back into the premier Inn later in the year so hopefully it's improved by then.UPDATE...now been back (aug 24) breakfast just as bad if not worse. There must have been at least 8 tables with reserved signs on every morning so people were wandering around trying to find somewhere to sit. In the whole time we were in the restaurant over 3 days... nobody ever used these reserved tables and we noticed that throughout the day they were still reserved and people were struggling to find somewhere to sit. I'll be honest... it's a shambles. Such a shame...we thought they may up their game in the summer but obviously not, and its the same staff. I will say that the food is nice but the whole breakfast experience is one of the worst we've seen and we are frequent travellers.

Good quality and reasonably priced food

Always great food, never anyrhing negative to say when we go here

They are hiring staff and need them. The lady couldn't clear tables quick enough before someone else was wanting to sit down. It's certainly popular and the full breakfast buffet was ACE! I have never so much cooked breakfast, croissants and coffee!!

Children's menu good value, Adult menu a little expensive for what you received.

A lovely atmosphere in this pub. Food was cooked lovely, and service time was brilliant.

Came in planing to have lunch and a coffee. Only ended up having a coffee as the state of the place put us off eating. Dirty floors and stains on walls , food on floor at 11.30am, very dusty all over the place. If the seating area is this dirty , don't want to see the kitchen . Lad on counter friendly and attentive but the female seemed to be utterly pissed off at being at work. Swerve this place in future !

the service was excellent food was served quickly and was delicious ,Staff friendly and helpful

Service very quick and food hot.

Left over food on the floor under the table.

Very friendly and relaxing place and great food.

Nice outlet,had an enjoyable meal

Food excellent so far, pudding to come but stuffed already.

Great venue Great food Great drinks Great staff

*Unlimited Breakfast for Adults, and Kids eat for free* But this doesn’t mean they compromised the quality or the service. Every component of the English breakfast was well seasoned, fresh and of good quality. Unlimited coffee/tea/juice. Cereals, fruits, bakery and various food accoutrements. And the place opens early. There is a paid shopping centre parking right opposite.

Had our dinner there was lovely. We stayed in the premier hotel and breakfast was linked to carousel bar not fused must admit.

Not all selections were available, but the food was well cooked and the service good (40 min wait but we were advised at time of order)

Nipped in for a bite and a beer and it didn't disappoint as always

Ben was amazing and really helpful super kind from mckenzi

Good food and service but very quiet when we visited

Stayed in premier inn used few times in evening for food have few drinks afterwards good service needs few more tvs around sofa to relax in evening

ZAC THE MANAGER WAS A VERY NICE HOST AND DID ME AND WIFE VERY NICE COCKTAIL'S. 2 FOR A TENNER

Food was good, and service very good, the place was clean and tidy, what let it down was the air conditioning, it was warm outside, but really cold inside, if they got the Air conditioning sorted , I would go again,

This is the place to go to........ If you like cremated food! We were on a meal deal at the Premier Inn next door where we have stayed & have eaten at The Carousel before and enjoyed it. However something has drastically changed and the food & hospitality has sadly nosedived over since last year. No friendly welcome & shown to your seat just find a table & go to the bar to order. 2 ladies serving behind the bar the younger of the 2 very pleasant when serving & interestingly wasnt adding the do you want to tip option everytime we went to the bar however the slightly older of the 2 young ladies was pushing the tip buttton on the card machine at every option then walking away without showingvyou how to take it off luckily i knew and knocked it off then paid which when you do automatically opens the cash till right in front of you within hands reach.....its asking for trouble for the sake of a tip! Main meal we had came out & mine was totally cremated to a degree that stabbing it with a fork shot the goujon across the room! I thought wait while the young lass who served the food comes back to see if everything was ok.... she never did & you dont expect to have to leave your partner eating alone while you go to the bar to complain, so in the end i just left the burnt offerings on my plate hopefully somebody stuck it in an urn to give it a better send off than the service we had. To add more insult to injury part of the meal deal included breakfast all you can eat serve yourself sort of deal UNLESS YOU WANT BACON! as they had not got any and awaiting a delivery which is starting to occur more often at premier inns with regards food where local managers are not allowed to source bacon elsewhere if a delivery does fail to arrive. If you want poached eggs expect a 20+minute wait on a not very busy day despite ordering them as soon as we were shown a seat we had actually finished our cereals queued for whatever luke warm cooked breakfast was left eaten it before our snotty undercooked poached eggs arrived at our table! Come on Whitbreads/Brewers Fayre get yourselves sorted out to what you once were as your losing customers listening to other guests this morning. As for people coming in off the street to pay for a cooked breakfast make sure you ask is everything on the menu available as staff were taking walk ins money without telling them there was no bacon it was only when they got to the hot food breakfast bar that they were then told..... TOTALLY UNACCEPTABLE & UNSCRUPULOUS way of treating customers. Be up front & honest tell your customers either paying on the door or on a meal deal before sitting down that some items like the main item {bacon} not been available.

Really nice food and drinks here during our short stay in a local hotel in Scarborough, I had the mixed grill which was excellent value and one of the best I've had for a long time, the wife had a steak which was well cooked and again good value. Drinks were well priced and not overly expensive. Service was good also

Really nice, forget wetherspoons just come here to eat and have a drink in a better atmosphere. Unlimited tea and coffee which is unusual after breakfast serving so added bonus.

We went for the Sunday carvery right after it had been revamped and the food was delicious, the beef was pink in the middle, generous portions etc. I could tell they had “advisory” staff in helping out. We had never visited before (it’s not our kind of place but nowhere else does good carveries here) but we were so impressed with it that we came back about 4 times subsequently over the following few months. I actually told the waiter that we would be back because of how good it was and he just looked at me blankly and shrugged. Over that time the quality just took a nosedive. They started cremating the beef, the place became kind of dirty. Queues were poorly managed and chaotic. Understaffed so the servers were struggling. The beef was the main kicker for me. The rest of the food and the menu just looks like garbage so I wouldn’t ever bother with that. I saw people just leaving entire plates of food on their tables and walking away. It’s a shame they potentially had opened up a new customer base with their revamped carvery, but then squandered it and just went back to their old ways. I’d like to come back because I like how big and open and also private and comfortable the environment can be. This can be corrected but I don’t think they can be bothered.

Nice meal in the carousel, good deals on the food, nice friendly staff, plenty of space, just off the main shopping area

Exceptional choice of food items, fresh, warm ...all that's needed

The food wasn't overly hot, but it was tasty. The banoffee cheesecake was utterly disgusting, it was like eating lard. How they think it tastes good is beyond me. Lesson learnt for our next visit. Staff was lovely . We waited about 45 min for our meal and it may have been longer had I not mentioned the fact that people who arrived after we did were getting served their food before us. All in all it was OK. It was our 49th wedding anniversary today and we went to this particular establishment as we enjoyed it thoroughly the last time we went.

We had burgers we were disappointed with thd portion sizes everything tasted really good there just wasn't enough esp for the price we paid, staff were polite and friendly.

Evening meals good. Gluten free menu available. Buffet breakfast awful. Fried eggs like rubber. Fresh fruit not varied or very fresh.

The chicken fajita bigger was out of this world. Will defo be back to try that again. Great service and lovely atmosphere.

Eleven of us ate here last Sunday early evening. We managed to get a table quite quickly. Because there was so many of us we wrote our order on a piece of paper and ordered food at the bar. Some of the food arrived cold, particularly the corn on the cob. Two of us ordered smothered chicken but the dishes were brought to the table without the BBQ sauce or the melted cheese, basically we got a piece of chicken with bacon on top. I returned my meal to the kitchen and a fresh meal was brought to the table but all my family had finished their meals by the time I got mine....therefore I didn't enjoy the eat out experience here at all. I wouldn't eat here again.

Dog friendly in the bar area. Nice food. Kid friendly too..

Average. Only one person behind the bar and one serving the food. Both working hard clearly lack of support from their management team. Food was OK.

Had Xmas dinner here and coffees great place

One of our favourite places to eat. It was quiet when we went.Ben looked after us very well. My husband is a wheelchair user,,and Ben took the trouble to remove a chair for him. Then he took our order and payment at the table, He was very helpful.Food is great and good value. Thankyou Ben.

Shame I had to put even one star Disgusting food! Gluten free and they serve sauces in a dish so you’re unable to check if it is gluten free. Thick and uneducated Food was over cooked and incorrect and the breakfasts apalling. The scrambled egg was just water like vomit No refund which alone is disgusting ! Sam the managers response was we have a better chef on tomorow!! AVOID

The roast vegetables were dried up and burnt. The following morning, times for breakfast were shown to start at 6.30am to 10.30am. My husband and I has stayed overnight at the Premier Inn and were down first thing for breakfast, he has diabetes and he needs his food early in the morning. There were cereals but no hot food available. Other guests started to fill up the dining area, still nothing. It was 45 minutes later that breakfast was eventually available. It was dreadful.

we were satisfied with the main course and the dessert. we had 2 plates of carvery. The staff were very friendly.

Appears to be short of staff, long queues at the bar only one person serving.

Great for large groups as given lots of space. Enough menu choices to keep everyone happy. Staff always happy to help

Average at best and quite expensive. The staff do thier best with what they have

A brilliant and affordable carvery with polite and helpful staff.

If you want a solid meal for a reasonable price then this is a good bet. Friendly staff and tasty food.

Staff lovely food great value and tasty.

We went at 8.30am on a Sunday, the place was packed and unstaffed, the server told us this when we paid and said there would be a small delay on food. I said I understand and things happen. During the whole experience of the breakfast staff was rushed off their feet, doing everything within their power to deliver the best service they could with such little staff. Also side of doing everything they could, they also had to contend with customers been rude towards them, barking orders at them like they wasn't real people just trying to do their best. I really felt for the young girl server who took most of the frustration from the customers, and she still went about trying to do her duties. We will be coming back again but customers need to remember the staff are people not robots. Well done to the Sunday morning team who pulled it out the bag

Popped in for a quick bite to eat. Service was really good, food arrived warm and tasty.

I have eaten here on many occasions and the staff are really friendly and helpful a big thankyou to Rachel for clearing our table and making us feel welcome Lovely breakfasts and good Sunday lunches.

Love this place. Staff are so friendly and helpfull. Massive thankyou to Rachel. She's a star .

I've got to the carousel alot and the staff are really helpful. Especially Rachel who is ready pleasant and kind 😁

The service was very slow - we waited ages for food.

The worst place I have ever been for service, one person behind the bar taking all orders, food and drinks, ok, but after taking the order has too the drinks as well so anyone wanting a drink first and then order food has to wait in line, what made it worse there was staff behind the bar saying sorry you have to queue, I am staying at The Premier Inn and there staff cannot do enough to help you, maybe the management of The Carousel should take lessons from them, would NEVER recommend.

Total rubbish....from walking in to walking out,staff have not got a clue about anything ,bar staff ? Don't get me started !!! Never do a brewers fayre again !!!