Visited Naz on 26/10/2024, and while the food was good, the experience was completely ruined by the man at the billing counter. From the moment we entered, he greeted us with rudeness, questioning why we had come and where we were going. This is supposed to be a restaurant, not a car dealership! Are customers coming to Naz to buy cars or take out loans? It was truly baffling and insulting from the start.
The waiter who served our table was excellent—attentive, polite, and delivered great customer service. However, the man at the counter was the opposite, treating us with disdain and disrespect. After we finished our meal, I went to pay by card, only to be met with a question: “You work at a care home, right?” said with an insulting tone and a demeaning look. When I clarified that I don’t work in a care home and told him my actual profession, he continued with that same sneering look and smirk. If I were in a care job, is that something to insult? Care assistants and care workers do honorable work, and every job has its own dignity.
This kind of behavior is unacceptable in any establishment, let alone in an Indian restaurant where customers expect a welcoming environment. The management at Naz should seriously invest in proper training for their staff. Rudeness and insults should not be the face of any restaurant, yet that’s exactly what this billing counter employee represented.
Overall, despite the food being nice, the experience left me feeling deeply disrespected and offended. I’ll never return to Naz, and I strongly advise others to think twice before dining somewhere that tolerates such poor treatment of customers. 🙏
Alimentos y precios medios. El servicio estaba bien, aunque difícil de llamar su atención a veces, ya que todos estaban detrás de la zona de mostrador. La comida estaba bien, pero nada que gritar a casa, los precios podrían haber sido mejor relación calidad-precio por la comida proporcionada. La comida no tenía sabor real y era bastante sosa, por ejemplo, incluso el falafel no tenía sabor real, aunque al menos era crujiente. ¿Iría otra vez? Probablemente probaría algo más en la zona, no había nada que decir que era muy agradable y vale la pena una re-visita.
We went to Naz for a family meal on a very busy Saturday evening. All of the food was excellent and so was the service. Very friendly and welcoming staff. Definitely recommended!
We recently ate here for a celebratory meal. There were nine of us and had a table in the garden room. The beer was excellent particularly the Wye Valley HPA and Bitter. Our order was taken by a delightful waitress called Tess and very soon a selection of starters arrived including Tempura King Prawns and Garlic Mushrooms all were delicious. The majority of the party ordered Rump Steaks all of which cooked to perfection by the superb chef Steve. Those who were not completely full ordered desserts that included an incredible Eton Mess!
Thoroughly recommend and will definitely be returning soon
Came for Sunday lunch, outstanding meal, presented well and packed full of flavour, had the roast beef, it was cooked to perfection! followed by the cheesecake which is was another delight, the best cheesecake I've ever had. Compliments to the chef for a superb meal. Highly recommend a visit to Penhros Court.
Had a lovely afternoon tea here with my Partner & toddler.. great service, great food and they went the extra mile for my toddlers meal which i really appreciated!
6 Marsh Lane Parade, Stafford Rd, Oxley, Wolverhampton WV10 6RT, United Kingdom, England
Okay so unfortunately the quality of the food has dropped since new ownership, this used to be a family run business and you can tell they really cared about the quality of the food they put out. It seems now it's all about the fast bucks. The prices have gone up and you get less food even down to the pizza base it's is now much thinner and the amount of fries given in a meal was ridiculous wasn't even half a bag. My humble advise is go back, nothing needed changing I'm afraid greed has got in the way of custom and you will see a decline in sales as for me I will not be returning, so sad as I have used this place for years please listen this will save your business, all love &God bless.
Visited Raduni restaurant many years ago with good review. Took the opportunity of revisiting at the end of this April and wasn't disappointed. Food was really good as was the service and not overly priced. Staff very friendly but not intrusive which you experience in some restaurants. Chicken tikka main served properly in strips on sizzling skillet with onions which was perfect. Will revisit as soon as we are in the area again.