I was recommended this place by a friend… I would start of by saying the staff was great the young lady that served us was bubbly and in good spirits.
The overall feel is that it needs a good clean tables was sticky, chips on the seat when we was seated and the mirrors was dirty.
We was offered water for the table and it come out wam 🤨. We both ordered their Sunday rib platter Which only one was available, so I settled for the rib and brisket combo. The brisket come out cold and the ribs were next to nothing more than bone… I really want to comment about this as it’s was £26 and the size was appalling but The girl that was serving us was also dealing with the table opposition us with a complaint regarding the chicken wings. I was very disappointed with our overall experience especially seeing the photos and previous reviews. We had a table booked, which was no problem. But this place needs some love put back in! I was so excited but also so disappointed by the end of my visit. Will not be going back. If I was American, I would be disappointed! I feel the kitchen have so much to take responsibility for this bad experience!
worst food of my life. it might be good if you get something else, but do NOT get bottomless sesame chicken strips. it was so sickeningly sweet, I'm pretty sure they make the chicken extra sweet so you don't have too much of it, we only had 2 rounds of a small plate with 9 small strips of chicken and that was far too much and way too sweet we couldn't finish it. it was so sweet i didn't want to have a dessert even tho i initially planned to. it would've probably been way better if the chicken was salty and not sweet, but im sure they do that on purpose, which isn't smart since i won't be coming back after this experience. the garlic chips were ok
We booked on the basis of reviews and were not disappointed. The food was delicious and so reasonably priced. I ate far too much but we couldn’t leave anything- it was amazing.
Quick, efficient service and the place was packed (a good sign of its popularity)
This costa is dirty and disgusting. Every table was dirty and most full of empty trays and cups whilst the 2 staff stood around chatting to each other. Had to ask them to clean a table so I could sit at one with my 7 month old baby. Highchairs were gross, the straps have clearly never been cleaned and were just covered in gunk. This place needs a massive deep clean
west quay retail park, Harbour Parade, Southampton SO15 1BA, United Kingdom, England
Busy place. Close to turist place, as the cruise terminal, train station and motor coach station are within walking distance. Be prepared to wait for your food. The place only has one door, so is hard to get out as people block the entrance. The staff tries hard to keep up with trafic, but if you are in a hurry, go elsewhere.