McDonald's in Southampton

Great food but ran out of milk sachets for cups of tea :-o

Quick service with a smile food was hot and fresh can't beat a quick maccies

Never have hot drinks or milkshakes at night. Lazy service.

The West Quay Retail park McDonalds is a usual haunt for me if having to work the weekend and I appreciate that’s it is a busy location due to all the lucky people departing and arriving for the ships. With this is mind I kind of assume it will be busy and the staff are under a lot of pressure to fulfil orders and get orders out to waiting customers. Today was not a great day for McDonalds for a number of reason highlighted below. So my usually for a McDonald breakfast is the double sausage and egg McMuffin meal with a latte. Today’s picture shows what I got. I’m confused as to why it’s so greasy ??? I always order with no butter, it’s a child hood thing never liked butter but that’s a different story. So it’s not the butter and heat spilling out. I’m not sure what it is but I am sure of something, it certainly puts me off eating it! This isn’t the first time I’ve seen this either, whilst other times it has been perfect. The coffee was also off, with a real bitter taste which is often associated apparently according to my daughter, as they milk being heated up too much, but this can’t be the reason as it comes straight from the machine with no input of heating the milk. Staff - in a busy McDonald with lots of people you really need to have someone who has a voice! I feel that there needs to be more resources (staff) on getting the orders out. The order screen was full of orders completed and one poor person trying to get them out is unfair to them as has me and other customers waiting a long time to collect our orders. I’ve marked atmosphere as a two star because hungry people waiting = grumpy people especially when it’s heavy rain outside! I’ll see what the food is like next time I come for breakfast, however if it’s still what I got today I might very well give McDonald’s a miss in the future.

Unfortunately the food was cold this evening and milshake melted before it was handed to me.

It's a macdonalds. They are virtually all the same.

Good place where we spent time when shooting our Reality Show, documentary "Adventure(2024)" with Colored dots pictures. Music is a bit loud at times but hey it's good atmosphere.

Awful experience, standing there waiting to order and no staff was there to take order. When I asked if someone was going to take me order, got a very dismissive "in 2 seconds" from a rude staff, we left right away, stay away for sure

This is not mcdonald standard. This morning i Ordered Saus+egg muffin and the muffin was over burnt. The restaurant was not busy at all. I got my food in two minutes. When I asked for exchange the staff told me was normal to toasted in this way.

Will never get your order right

Manager is rude and obnoxious , had a issue wasn't resolved, never go back their again going to inform head office of how the manager spoke to me, I even have it recorded on my phone.

Dirty tables and slow service. Not many cusomers either. Very cold like many McDonalds for customers. kitchens are too hot for staff though. Some comfy seating is nice.

Very busy with customers Very slow service Cold food

Can't even get a simple order right 🤡 asked for brown sauce but got red ordered pancakes which were horrible and got no syrup the only thing they got right was a sausage muffin.

Typical McD, sloppily made breakfast burgers

Stopped on my way to the Southampton foot ferry, 50 minutes to spare for a 4 car que at 9:30pm. Any reasonable person would assume that is more than enough time but this McDonald’s still managed to mess that up! 35 minutes later, still in the same 4 car que I had to run to the ferry. I didn’t order a Mc-marathon. 50 minutes later I got a text saying my partner had just received the food! That’s an embarrassing amount of time for a fast food restaurant. I had to watch the cashier run from the cashier point to the hand out window over and over again for the 35 minutes I was there. His step count must be wild! It is often slow here but this particular time was the worst. Don’t attend unless you have nothing but time.

McDonald's should really be classed as "Slow Food". Staff tonight were all youngsters and OMG are they so slow!

Wrong drink, toilets blocked with poo , chips over salted and some reason 4 pickled gerkins in my cheeseburger, worst McDonald's been to so far . And that's not just cause it's in Southampton food and everything was bad.

Used the drive through so cant really rate the atmosphere & there was quite a wait, they got my order mainly right just missed out a hash brown :( Seemed just like any other Maccys drive through though.

Rather small MC Donald's food was nice shame it's a pay and display car park best to just use the drive though and head home/elsewhere

Cold food, missing teams, your job is so simple yet you idiots canny do it how embarrassing to live like that

Only bought a coffee as it was so dirty no way i would eat there. Terrible town terrible McDonald's

Didn't got my complete order meal

The app and Google maps says 24 hours but every night it’s closed due to “IT” issues

I just came in for coffee, but the staff work very hard to provide a great service. The ordering panels had one failure which made it very busy, but they coped with it all and the customers were very patient.

Slowest fast food I've ever encountered. Can't believe how long you have to wait here for sub standard food

I don’t normally write reviews on Google for fast food restaurants but considering this is the second time I’ve been here and had to wait over half an hour for my food, this restaurant deserves 1 star. Whatever happened to fast food?!

Order through Deliveroo, my driver has been there over 30 minutes and still telling me it’s going to take another 10 to make my order. As someone who worked for this place I’m aware it does not take over an hour from order to make 2 Big Mac meals. Will not be ordering again. Waste of time and food will likely be cold now

A usual McDonald's restaurant. Service could be improved.

I usually like to get a McDonald's breakfast before my early morning ferry, but today McDonald's was closed so my morning has been ruined. Thanks McDonald's 😡

Lethargic staff who barely move at anything over a snails pace means the wait for terrible food is just ridiculous.

Almost guaranteed to get the same each time

Fantastic experience for the kids, unfortunately it rained all day so the rides where closed... but there was still plenty to do and you get a free return within seven days

Despite the app saying it was open 24 hours, it wasn't. I waited in car park from 5.20 am until 6am only to be told it was take away only. They wouldn't even let me use the toilet, which I was desperate for after a three hour drive. The manager was rude, the hash browns barely warm. Really not nice. Usually if I don't have anything nice to say I skip the review but this restaurant needs sorting out. After standing outside for ten minutes in full view of the staff and being ignored as if I wasn't there, it is clear that this branch is managed for the benefit of themselves, not the customers.

Can’t rate the food because we couldn’t even get anyone to accept the order then when I approached the manager (a small guy who didn’t know what day it was) he said he would sort out the order so we could catch the ferry. Drove round twice to be ignored. Absolute joke of a place can’t believe what incompetence I have witnessed but then again it’s McDonald’s they aren’t really known for their intelligence

No sugar sauces etc on display to use

Terrible service, always missing items. Wouldn’t recommend ordering from here.

Very poor service, we went with our children for dine in arround 8.40pm and the cleaning lady and the Manager didn't allowed us to dine in. Cleaning lady was very rude.

Service is disgusting, don’t helping at all. Never order from them again 🥴

Came at 3:20 am admittedly yes it it late but on the website it says open till 5AM to make sure I call before I leave and ask are you still taking drive through orders matey on the phone was rude as it was , pull up to drive through why do they tell me there shut ? The guy on the mic wasn’t even speaking English and could barely hear him as well no point in even bothering coming after 12 as this has happend multiple times

I ordered through the app. Items were missing, I phoned customer service and they issued a refund, Once I had gone back to serve the food, I noticed all my sauces were also missing. So I called again to have a very rude lady from customer service say there’s nothing they can do as a refund had already been issued for the previous missing items. So I called the store, for them to say also there’s nothing they can do. Absolutely disgusting as I’ve paid for them. And to top it off, all the chips were freezing cold. Nice one mc Donald’s. Just a pleasant little reminder to myself as to why I barely eat or order fast food.

Took nearly 30 minutes for our breakfast order to arrive, and the order was wrong. AVOID THIS PLACE

Breakfast was hot and nice. Toilet is clean. Food place to have a chill out.

Always get your order wrong and I’ve just ordered online only to wait for an hour for them to cancel and now I have to wait up to 15 days for a refund, absolutely terrible

Absolutely terrible McDonald's, half the stuff missing. Half not available, then order came wrong. Avoid

Just walked over from the train station woke up ay 2:20am to start work this morning thought I could do with a pick me up to get me through the day. It was not open at 06.05 asked a staff member coming out what time walk in opens he said I don’t know maybe 6 maybe 6.30. Please could you advertise your opening time so people know. It is extremely frustrating to also be told you can’t go through the drive thru because you don’t have a car with you. I just want some food. Staff were extremely unhelpful.

It's a McDonalds! What more can I say?

Practically the same experience in any country you go!!

The hours are misleading, they are not open, only for orders from the car, and if you go without a car they will not serve you Fatal

Breakfast works well here. Excellent value and a much better range of breakfast choices these days. Only waited 5 mins for food.

Cars held in line for over 5 minutes

Like many others, I was caught out by the false advertising around their opening times. Arrived at 10:20pm to discover their door was locked. Apparently they were only doing drive through, which I only found out because a staff member happened to be arriving for their shift at that time. So, apparently this place only wants money from those who own cars? Complained to McDonald's customer service and just received an arbitrary voucher, so I'm not sure they'll do much of anything to feed it back to the store.

Don't order at here. The staff will cancel your order.

Not the best McDonald's around but it's not terrible either. Just a bang average McDonald's.

Drive through- only part of the order given, so I had to ask for the ice cream. Once at home I realised the drink was also missing. All in all very poor service and the burger looked like it had been thrown together. Very disappointed, but I called the restaurant and they logged the complaint and a replacement will be given when I next go back.

The single worst McDonalds experience I’ve ever had - and that’s already a low bar. The night manager / supervisor (Jedda?) was arrogant, unhelpful, rude, patronising and offensive - not to mention unkempt and shabby. An appalling place with staff unfit for purpose. Avoid at all costs.

Cold, dried up food and filthy seats- avoid

Service awful, they stock all food in the shut for 30 minutes, then they do all orders at once, they make people wait above 40 minutes just for one order this is ridiculous, there is no manager to ask a question. Awful management

Jamie was really nice and positive at the drive thru. Really represents McDonald’s well!!

Nice here but they were already in Hanover

Fast pick up of orders. Great atmosphere 😃

Food was fine. Rude management, after asking for extra gherkins I was told I should have added to my order earlier and was refused extra.

Disgusting ordering the squad meal on 2 occasions now with the fries all missing in both orders. Also food stone cold as 2 lots of drivers went there because McDonald's was still preparing absolutely useless never again

I wanted to have a burger at 11:30PM and the answer was: we can’t unless you’re in a car. This is a joke. I can’t walk in because it’s just drive through. Unbelievable.

Planned to come here while I wait for a coach change over for 1hr30. Advertised as being open 24/7 but store was closed when I arrived at 02:15 👎 I am now in the city and don’t feel like I have a safe space I can go to. Update your opening times!!!!!!

Manageress Becca, refused to serve me on the till and told me I can only use the machine or I can’t eat here: I’m dyslexic and have trouble navigating the self service . I was shocked. Awful

Always something missing or wrongly prepared Last 10 times I ordered 9 times I had issue, I get refund but that's not the solution all the time,I understand if it is sometimes, the management has to take note of this.

If I could give less stars, I DEFINITELY WOULD HAVE! I have never seen in my life this kind of service! Beyond imagine! The staff are truly the meaning of rude !!! It says on google map that it close at 5 am but when you go there it’s just drive thru and they throw you out in a really bad manner if you just stand there by the door wait for your uber! And not even in a nice way, in the most RUDE AND DISRESPECTFUL way!

They serve cold coffee and the music is very loud so that you can't concentrate and the staff refuses to turn it down. This is a restaurant, not a disco.

never go here. waited 30 minutes for my order at the drive through when it wasn’t even busy and they forgot half my order

I’d actually enjoy my food if they actually sent the right order. More often than not it’s mostly wrong or they straight up don’t send the things I’ve ordered. Waste of time

Mc Donald's aren't my favourite restaurant. And I am not sure how people love the food. The chips are soggy and just always busy

We went to this McDonald’s as we were staying at the hotel opposite. It was disgusting, no clean tables and food all over the floors. It was really busy and all the staff looked like they were flat out. Ordered a variety of meals which were average. Fish fingers were very over done.

It's a Mcdonalds what more can you say

Always great tasting food.... If they get your order right which so far they've never gotteny order right and I go most weekends... Outside of that it's exactly what you imagine maccys being, generally quick, reliable taste and great for a cheeky treat

Food ok but staff just didn't want to be there

We just ordered from here and got the wrong order. We ordered a mccrispy meal with a chocolate milkshake and a chicken nugget meal, we only received one lot of chips and we got a strawberry milkshake instead of chocolate and we didn’t get the coke for the other meal. I don’t even like strawberry so I ordered a mccrispy meal and didn’t even get my fries or drink with it, only my burger. I’m just a pregnant girl who’s been craving a Choccy shake and my day is ruined. This isn’t the first time they’ve messed up our order either.

The last few times I have been through their drive-thru they have said they are out of iced drinks, new promotional menu items, McFlurries etc. and yet every single time I pull up to the drive through window you can see them preparing and stacking the items they just said they don't have. They just lie so they don't have to spend the time making things that take longer and think they can get away with it on the drive-thru.

my boyfriend is NOT impressed. after a long and treacherous journey to McDonalds he was excited to eat a delicious meal. however, he did NOT eat a delicious meal. he called me, with tears running down his face as he told me that he had to wait a long time after his machine didn’t print a ticket, THEN he found out that there was NO barbecue sauce, THEN his nuggets tasted old and chewy, THEN his double cheeseburger had no sauce or pickles, THEN his caramel frappe had NO caramel sauce!!!! how dare you falsely advertise a caramel frappe which doesn’t come with caramel sauce. i am disappointed and disgusted with how he was treated and he will not be coming back. how dare you scam him.

You can't place an order at the counter. You have to use these complicated screens which are a nightmare. And you have to pay to park.

Hello. I would like to inform any future customers / people considering stepping foot into this establishment that it is not worth your time, nor your hard earned money. Whilst I do enjoy a cheeky maccies, and frequent a selection of different locations, this one is frankly abysmal. First of all, the ordering machine did not print out my ticket. Then, the wait took ages. Not only was there 5 deliveroo drivers waiting for their delivery orders but there was I and another gentleman, who had to wait for over 15 minutes for simple orders. The restaurant was not in fact busy. Furthermore, I ordered nuggets, a cheeseburger, a caramel frappe. The nuggets were chewy and old, there was no BBQ sauce, the fries I got were chewy and not at all fresh, the burger had no toppings other than the two beef patties with cheese - no pickles and sauces. IN ADDITION, the caramel frappe, my preferred drink, came without caramel sauce on top of it. Frankly speaking, I am disappointed and saddened by the service, quality of food, and everything else to do with my visit. This experience has thoroughly upset my girlfriend, who will not be visiting this establishment in the near, or not so near, future.

The best recomand with trust ,fast and friendly service.

If I was to do a top 3 worst experiences at McDonald’s, all 3 would be at this specific McDonald’s restaurant (I’ve been here 3 times). Staff are extremely unhelpful at points and outright rude. Possibly the slowest service possible, in a drive through of 6 cars the average wait time is approximately 30mins. I’d love to observe if the workers actually do any work in there at all.

Why Mc Donald always hire mentally challanged people been waiting at the till to place order and pay with cash for good 10 minutes just to be told i have to order on the screen , since when Mc Crap dont take orders at the till ?

Ordered from here a few times always hit and miss with sauces on delivery. Yesterday went through the drive through waited 20 mins before going In to ask where the food was (only a small order) was told they haven’t started making it yet waited another 20 mins to be told they have given out the order to someone else when I finally received the food it was wrong definitely a lack of customer service but I guess that’s what happens when there’s no adults working

Ordered through drive through. Told to wait in car park, should say only ordered 2 cheeseburgers and a wrap of the day. Was wating for half a hour, after walking in twice to have a update. Finally they got me my order, took it from someone else's order, and was wrong anyway. Also don't expect to have everything you pay for when you order with mcdelivery, when you complain they throw the blame onto uber eats. Just abit of a silly place really.

Didn't get food because it took so long we had to go or car park would stop being free of charge.

We went through the drive through wanting all large food. when got to the pay window we noticed they had put two meals down as medium, while there we told them to change to large, they then proceed to charge us for mediums meaning confusion at pick up window. When saying we did not order the mediums (because we thought they changed it at the last window when did not) so we gave them our medium chips and drinks while one of the scrawny little skinny rat managers with a bowl cut and a pedostache claims we were being rude when he told us “you should stop yapping and let me speak” in a rude tone making the driver I was in the car with angry to then being rude.

Staff are nice but everytime I come here something is wrong with my order or they have closed early. Can say this is the worst maccies I have been to. Worth going to any other maccies in Southampton or just starving to death.

Not bad for todays mcdonalds. But like most of them, full of delivered drivers

Ordered 1 Big Mac and 1 regular chips. Took 20 minutes to receive my order. Then to top it off they then tell me they have no tomato ketchup. I thought the Windsor McDonald's was bad but this is on par. How can a McDonald's run out of ketchup. Also all the deliveroo and just eat drivers were there looking confused as they had no orders served to them during my 20 minutes wait. MC Donnalds seem to have 20 staff and still takes 20 minutes for a burger and chips. On a plus side the young lad serving was very polite and done everything he could whilst the others stood there scratching their bums. As a business owner myself I think a good manager could cut cost as 10 people could do a quicker and better job than most of these lazy lot. Seems they have one person serving for a whole restaurant and 19 staff taking 20 mins to fry a burger and chips

The car park is a playground for rats at nighttime!! Hate the things!! Queued at drive thru at 1am for 35 mins for a coffee. I guess that's says more about me!!

Had to wait for 15 minutes for my order and then the chips were nearly cold cheese quarter pounder was not in the bun it looked like it had been thrown in the wrapping paper and was nearly cold as well, the chicken burger was in well made half of the lettuce was in the bottom of box's not happy with this place of McDonald's

Disappointing for a MacDonalds 😔

Would leave 0 if I could. Waited over an hour for 2 double quarter pounder meals. Staff didn’t have a scooby of what they were doing, an order was left on the side for 30 minutes, and still served at the drive thru! Over 30 people waiting at the counter for their food, and at least half of the orders were completely wrong. Never use this McDonald’s ever.

Confusion over my order that kept disappearing from the screen. I asked for extra salt. But they couldn't find any! Really? Got home, and discovered they had forgotten the sauces I had ordered. Also had no ketchup. I know the place was very busy, but there were a lot of workers there. I can't see an excuse

Says it’s open. Got a taxi to get food. But it’s not open. Only for drive through. Wasted money and time and now left without food and a 30 minute walk back. Thanks for nothing. Maybe need to clarify your actual opening hours!

Very slow service about 100 people waiting. Coffee was made when order came in but food took 30 mins.

35 minutes wait for fast food, coffee was cold. Avoid at all cost.

Dreadful, so full, prioritised delivery over in restaurant. Food came cold. Don't go when a cruise ship is in town as they are clearly not able to anticipate this and staff accordingly