McDonald's in Southampton

Please don't order delivery from this particular McDonald's it's like always get the order wrong on purpose Missing sauces, Missing items, no straw with drinks and the food comes cold 9 times out of 10

The atmosphere was good .... good staffs

I placed an order totaling £29.03 Unfortunately, when my order arrived, two main meals were missing. Naturally, I called the restaurant to resolve the issue. During the call, the staff member I spoke to was unhelpful, dismissive, and unwilling to resolve the situation. When I asked to be connected to the manager, she claimed to be the manager herself. When I then asked for her name, she refused to provide it, which I find highly unprofessional and unacceptable. To make matters worse, instead of receiving a refund for the missing items, I was refunded only 89p, which does not even remotely cover the cost of the two missing main meals. I am extremely disappointed by both the service and the attitude displayed

Went in to have an ice cream. Waited 5 mins to be served. 5 staff behind the counter dealing with 1 customers issue. 2 staff looked at me 4 times none cared to ask if they can help. Terrible service....

Rubbish service, fast food???! popped in for 2x hot drinks before our ferry, ordered, they were prepared and then they sat waiting for the staff member to hand them over, they were busy talking to other staff members. Lots of staff, but no idea how to operate. Drinks were only warm but I waited so long for them I nearly missed my ferry. Plus it wasn't even that busy!? 😕

Long waiting time , cold food ,soggy fries

Perfect place to bring the family for food

The breakfast flat bread cheesy bacon Cold and not nice.

don't order late night, they don't bother and make you wait 2 hours until your order is cancelled

I’m from London Visiting around there .food is good Excellent customer service . Joshua is very friendly. I will back agin

The food was fast and actually pretty fresh (the fries weren't soggy and half the cheese wasn't in the box instead of on the bun), so it is definitely better than a lot of other Mcdonalds.

terrible online service have often had meal items missing for late orders once ordered 2 mcspicy burgers as large meals and 9 chicken selects and both burgers were missing.

I found the young members of Staff very helpful because I don't understand laptops to order food and drink

My major problem with Mc Donald's is the muffins are always burnt around the edge so 4 stars.

Door was locked at 0655 on Saturday morning staff looked out of window and didn’t have the time to come and open the door for there customers bad service management as it’s a 24 hour site

Actual useless McDonalds. Waiting for over 2 hours for my online order to arrive. Do your jobs.

Terrible, ordered online, food took over and hour. When it arrived food was missing from the order and main meals were burnt and hard. Milkshakes tasted awful and were like water . Terrible service.

really nice breakfast wrap. AND hot!

It’s the worst experience I ever had! I placed the order on McDonald’s app, and have been waiting for over 2 hours, no one answered my calls at all! Finally the delivery person told me my order has been taken by someone by mistake long time ago but the restaurant didn’t do anything or inform him! That’s lame, no customer deserves this attitude, wish it shuts down soon af.

the best service, the guys work with quality and precision

Busy place. Close to turist place, as the cruise terminal, train station and motor coach station are within walking distance. Be prepared to wait for your food. The place only has one door, so is hard to get out as people block the entrance. The staff tries hard to keep up with trafic, but if you are in a hurry, go elsewhere.

If you could zero to a place it would be here the staff refuse to give you the food you have ordered and the manager eats it to himself out back would never come here if it was a last resort avoid at all costs!!

30 minutes in the Drive through and a disgustingly rude lad in first window. Martin, you are rude and disrespectful. Find some other job mate

Busy with online food orders delivery bikers suing up. They have 6 large ordering screen. Plenty of variation on seating well maintained clean and well lit. Food as ever look warm

For some reason this restaurant is entirely incapable of remembering to put sauces in a delivery order. Not ones that come with the food nor extra paid for sauces. Ridiculous that they can't remember one simple thing.

Useless people worm that..jeez. w8 more than hour for food. Joke

Friendly staff and quick service

Terrible Late-Night Service – McDonald's Doesn’t Care About Online Orders If McDonald's isn't interested in fulfilling late-night online orders, why even keep the option open? I had an absolutely terrible experience today. The staff couldn’t care less about online deliveries – they are too busy cleaning, organizing, and doing everything except preparing orders. They only start making the food when the rider arrives, and sometimes they don’t even bother starting at all! I saw multiple riders waiting for their orders while the employees were just lost in their own world. One lady was literally singing and chilling while orders piled up. And the worst part? I was standing outside in the freezing cold for 10 minutes, knocking on the door, while the employees inside just looked at me but did nothing. They were all waiting for someone else to open the door. Absolutely ridiculous! McDonald's is a massive organization, so I know my review won’t make a difference. But I’m leaving this here because this was hands down one of the worst customer experiences I’ve ever had. If you don’t want to run online deliveries properly at night, then just don’t offer them.

It was simply an amazing experience. The food and service were in a class of their own..

received nothing, terrible service, full of lies

Update: I wasn't thinking that this place can get any worse, tonight got a big mac and it looks like it wasn't finished when I got it ⬇️ Useless staff ordered though the app just to find out at the door that they are closed 🙄 suppose to be 24/7 this one. Looking at them trough the window instead of concentrating on the order that they have some of them stocking up cups, this is bad management 😐 7 people walking around and I'm waiting in freezing cold for one coffee and sausage and egg mcmuffin.

ordered 3 items from mc donalds harbour way, 1 item is missing even for the drink didn't provide the straw. just its a negligence and there was no contact number to cal and find out, very worst service

Absolutely ridiculous store, got in the store at 9:55pm to find all the screens turned off and then got told that they close after 10pm apart from deliveries and drive through. Some friends got in earlier and got their food and we were ushered out and the doors then locked behind us, only to then find out that they missed half of the food in the orders we did get with no way to sort this out. Never seen a McDonald's shut to walk ins after a certain time, sort it out!

Shuts before 12am. Wrong opening times. Please update opening hours people travel to get food!!!

On the app, on Google, even on their front window, it says they're open 24/7. THEY'RE NOT. This only applies to drive thru and deliveries. This is very deceptive advertising, and it's a shame to have to give it one star because it's actually a fast and reliable Maccies during the day. At night, however, it is not. I will change my review to a 5 stars and I'm sure others will too, IF they change to show the genuine open times.

Worst McDonald ever, I ordered 20nuggets they only gave me 16, no one was at the phone for service and even no sauce was delivered. I don’t know what are they doing?! Where the F is my nuggets and sauce??????

Should have read the reviews first. Closes at 11 to walk ins (unless you're a delivery driver/drive thru) despite the app allowing you to order and serving food until morning.

Missing items once again from order. Ordered at drive through so should have been straight forward. Could not get through on phone. Will check my orders in future before I leave window.

Standard run of the mill McDonald's. Service was good and food hot, not on the plate too long.

Alot of people sat around not even eating.

Horrendous Store, constantly leave burgers off deliveries, no care from packing staff. We order takeaways at work every Friday and we try to actively avoid this store as we always have items missing (or half filled fries). Decided to try again as thought it may have changed, we were wrong, missing 2/5 burgers for the office. Crazy how sloppy this place is.

Mc Donalds as we know them in Germany. The branch was very clean and well attended. Nevertheless, the food came quickly.

Rude FOH staff .. asked a question “ do you usually close dine in at this time “ at around 8:45 pm .. left the restaurant because of here attitude was coming after a long drive from London to south east.

Ordered on Uber, waited 40 mins, called the Uber guy , he's been sat waiting for staff to make the food and no ones there working, idk what's going on there, it's supposed to be open,

Said it was open on google, walked the 10 minutes to it. Only open for deliveries or drive through. No mention of this on the app either. So even though we are outside, and they are right there…MAKING the food we would pay for….we have no way of buying it except to pay and wait for delivery… TO OUTSIDE THE STORE? Multiple other people in the same issue of walking up to the doors, and left with no options.

Visited on 20th December. Staff were an absolute joke. Ordered a cheesy mccrispy burger with only cheese slices and ketchup. Comes with only ketchup. I go back up and ask for the cheese slices in line with what we ordered. It comes back with cheese sauce. So I go up again to ask for the cheese slices and they take it back, flip the patty over and put the cheese slice on and hand it back!!! When it had already been specified 3x that we did not want any cheese sauce. The staff in the kitchen were moaning and swearing too when I sent the order back when they were the ones who couldn’t follow a simple request!! Someone needs to sort it out. The manager lady with black hair was very helpful though, feel sorry for her having to deal with those useless staff!

Served by Lynn who was brilliant thank you!

Rubbish fries had no salt on them and also tried to get some new ones at the counter and know one came to serve me also milk shake was not good just sloppy and was not thick

20 my mutes wait at the drive-thru, just to have someone from the staff shout at me “What is your ORDER”, not to mention the order was not taken right….

Do McDonald's really care about the environment? They place great emphasis on recycling yet insist on pouring an extra coffee shot into a separate cup,despite being asked to put it on top of the original coffee. Apparently it's,"company policy ",just think how many cups could be saved from entering the recycling chain if they embraced the, "extra shot",mentality!!

Always taking 2 hours to send me the order on the weekends. Then charge me for cancelling an order that took hours to get to my house. Get a grip.

Ridiculous and incompetent service. I rank this restaurant even lower now due to their poor deliveries, paying for any orders from this place is a waste of time. Customer service is extremely poor, food temperature is often bad. I've been there quite often and ordered directly, so I'm appalled at how bad the service and deliveries have become. They often forget items in orders, don't include sauces and refuse to resolve any issues caused by their incompetence. As with most things their prices have gone up, but not worth the price - prefer to go to the one in Shirley.

It's a McDonald's. It seemed busier than most I have been in.

Long wait for food service and served Luke warm asked for food to be changed again waited ages and eventually got a refund as over 45 mins Team leader who issued refund needs customer service training as no apology was made. Yet the poor floor worker was so apologetic

After waiting for 15 minutes, our food was stone cold.

Restaurant was virtually empty, ignored w.hen trying to pay and food was cold and mush. I love McDonald's especially the Barrack road Christchurch one but this was poor 😢

If I could give less than one star I we were treated disgustingly by staff this evening we ordered through Uber eats and half the order was missing and what did come was wrong uber were no help we tried phoning McDonald’s no answer so reluctantly got out of bed got dressed and de-iced the car at midnight in 2degree weather and drove down to McDonald’s they refused to help or give the food we had ordered and paid for and shrugged their shoulders stating it wasn’t their fault or problem that they didn’t give the driver our food and then accused us of lying saying we could of just left the food at home so we are now out of pocket with half our food missing do they really think we would of defrosted the car driven all that way in the cold to just lie about getting the food McDonald’s you need to sort your staff out

I placed an order with Uber Eats, the delivery driver arrived with two bags and we took the order. Upon opening the order we realized half the order was missing. I contacted Uber Eats and they stated I am not eligible for a refund. We phoned the driver and he said they only gave him the bags we received. Rather angry with this, we tried to phone the store but no luck, so got dressed, de-iced the car and drove to the store. The person I spoke to said he would get it sorted by replacing our whole order (the food we received was also partly wrong) and would issue a refund on their end via Uber Eats. The guy came back and said his manager said no, they will not be doing this as its not their problem. I asked to speak to the manager and he said they give the food to the delivery driver and it's no longer their issue - even though the delivery driver stated he was only given what we received, meaning McDonald's would be at fault. I've been trying to contact Uber Eats but with their support via the app saying I'm not eligible for a refund, I don't have much hope. Meaning they've taken money from me, not delivered what I have paid for and both parties are refusing to cooperate or rectify this. I know it's only a McDonald's food order but it's very much the principle and terrible service in both companies that has effectively left me being robbed of money.

I am a long standing customer of McDonald's. I was just stopping in Southampton overnight for a work event. I thought my breakfast was sorted with McDonald's, I cycled up to McDonald's as I have done to many McDonald's. Although it seems that this McDonald's has a no cyclist policy. First time I've heard of this. I suspect it's a direct discrimination against hard working food delivery cyclists. Fortunately for me I have a folding bike, so could fold it up. Also fortunately for me their on-the-spot policy seems to allow folding bikes? If I was unable to fold my bike, would I need to lock up outside??? What if there's a new no locking bikes outside policy??? Feeling lucky I got my mediocre food. Was nearly a win for power hungry staff making up rules on the spot. Close call.

Chaos waited over half an hour for two items, some of the staff found the whole thing amusing, as people became very agitated over the long wait, and food when it eventually arrived was barely warm. Appalling.

Despite saying they’re 24h they refused to let us order at 10pm despite clearly being open. Huge disappointment after travelling all day!

Waited for half an hour and still queue not moving, didn't even get to the cash window. Prioritising deliveroo over drive through customers. Reversed out with two other cars. Don't bother going!

Despite telling Bahnu we were not in a vehicle on numerous times, he took our order made us wait in the queue then told us our order was cancelled. Appalling.

I wish I hadn't been trapped in the drive in queue. It took 30 minutes to get the order. I gave it straight back as the food was cold. The restaurant was very busy only with delivery drivers. The manager was clearly out of his depth. Appalling service and no apology

I walk 200 yards to find its drive through only at 5.00 am. So I go back get in car, drive the 200 yards. It takes 16 minutes just for a coffee ! Maybe this is due to very few repeat customers?

Nice conveniently located drive-thru to pick up some food, when picking up guest(s) from Southampton Coach or Train station.

Worst Mac donald’s ever, they even don’t have ketchup 🤦🏽‍♂️ also without music 🤷‍♂️ p.s McFlurry with very little caramel instead, not recommended

As an Uber Eats partner, I feel compelled to share my concerns about the service at the McDonald’s location I frequently work with. Unfortunately, my customers have reported consistently poor experiences, particularly with managers Kush and Raj, who exhibit unprofessional behavior. Customers often endure waits of half an hour or more, only to be met with rudeness when they inquire about delays. Instead of providing explanations, management dismisses concerns by suggesting customers cancel their orders for a refund, which is unacceptable. This approach not only reflects a lack of accountability but also undermines the customer experience. I believe it is crucial for management to recognize that their policies should prioritize customer satisfaction rather than creating an unfriendly environment. The service quality here is astonishingly low and could very well earn a spot in the Guinness Book of World Records for all the wrong reasons. Furthermore, I must emphasize the importance of hygiene, which I believe warrants your attention. For the benefit of future customers, I advise anyone using Uber Eats from this McDonald’s to expect significant delays. I hope my feedback prompts a review of the management practices at this location. 😒

They lied on Uber and on the website saying they’ll be open for 24hrs or so.

The staff were pleasant and the food was good. I

A good location if you're planning on hopping on the ferry over to Isle of Wight. Just be careful with parking, you get one hour free then its chargeable thereafter.

A busy McDonald's. Slow service. Unclean toilets.

Very fast service, despite my order not appearing on board via the app. Ordered a large meal and got small/medium at a push fries. Wrap of the day was poor,. Rarely nowadays, all the food was there that id ordered, albeit light on the fries. Could of ordered from hotel restaurant as had an allowance, but wanted quick food and this occasion, paid the price. Asian lass forfilling orders, was rushed off her feet and definitely needed a hand.

Food was cold and items were missing from order we went through the drive thru because it was the only area open and didn’t want to queue for another 20 minutes to complain that burgers were missing

Busy place. Really not so good food to eat frequently but if only one a while, a nice treat.

Great food but ran out of milk sachets for cups of tea :-o

Quick service with a smile food was hot and fresh can't beat a quick maccies

The West Quay Retail park McDonalds is a usual haunt for me if having to work the weekend and I appreciate that’s it is a busy location due to all the lucky people departing and arriving for the ships. With this is mind I kind of assume it will be busy and the staff are under a lot of pressure to fulfil orders and get orders out to waiting customers. Today was not a great day for McDonalds for a number of reason highlighted below. So my usually for a McDonald breakfast is the double sausage and egg McMuffin meal with a latte. Today’s picture shows what I got. I’m confused as to why it’s so greasy ??? I always order with no butter, it’s a child hood thing never liked butter but that’s a different story. So it’s not the butter and heat spilling out. I’m not sure what it is but I am sure of something, it certainly puts me off eating it! This isn’t the first time I’ve seen this either, whilst other times it has been perfect. The coffee was also off, with a real bitter taste which is often associated apparently according to my daughter, as they milk being heated up too much, but this can’t be the reason as it comes straight from the machine with no input of heating the milk. Staff - in a busy McDonald with lots of people you really need to have someone who has a voice! I feel that there needs to be more resources (staff) on getting the orders out. The order screen was full of orders completed and one poor person trying to get them out is unfair to them as has me and other customers waiting a long time to collect our orders. I’ve marked atmosphere as a two star because hungry people waiting = grumpy people especially when it’s heavy rain outside! I’ll see what the food is like next time I come for breakfast, however if it’s still what I got today I might very well give McDonald’s a miss in the future.

Never have hot drinks or milkshakes at night. Lazy service.

Unfortunately the food was cold this evening and milshake melted before it was handed to me.

It's a macdonalds. They are virtually all the same.

Good place where we spent time when shooting our Reality Show, documentary "Adventure(2024)" with Colored dots pictures. Music is a bit loud at times but hey it's good atmosphere.

Awful experience, standing there waiting to order and no staff was there to take order. When I asked if someone was going to take me order, got a very dismissive "in 2 seconds" from a rude staff, we left right away, stay away for sure

This is not mcdonald standard. This morning i Ordered Saus+egg muffin and the muffin was over burnt. The restaurant was not busy at all. I got my food in two minutes. When I asked for exchange the staff told me was normal to toasted in this way.

Will never get your order right

Manager is rude and obnoxious , had a issue wasn't resolved, never go back their again going to inform head office of how the manager spoke to me, I even have it recorded on my phone.

Dirty tables and slow service. Not many cusomers either. Very cold like many McDonalds for customers. kitchens are too hot for staff though. Some comfy seating is nice.

Very busy with customers Very slow service Cold food

Can't even get a simple order right 🤡 asked for brown sauce but got red ordered pancakes which were horrible and got no syrup the only thing they got right was a sausage muffin.

Typical McD, sloppily made breakfast burgers

Stopped on my way to the Southampton foot ferry, 50 minutes to spare for a 4 car que at 9:30pm. Any reasonable person would assume that is more than enough time but this McDonald’s still managed to mess that up! 35 minutes later, still in the same 4 car que I had to run to the ferry. I didn’t order a Mc-marathon. 50 minutes later I got a text saying my partner had just received the food! That’s an embarrassing amount of time for a fast food restaurant. I had to watch the cashier run from the cashier point to the hand out window over and over again for the 35 minutes I was there. His step count must be wild! It is often slow here but this particular time was the worst. Don’t attend unless you have nothing but time.

McDonald's should really be classed as "Slow Food". Staff tonight were all youngsters and OMG are they so slow!

Wrong drink, toilets blocked with poo , chips over salted and some reason 4 pickled gerkins in my cheeseburger, worst McDonald's been to so far . And that's not just cause it's in Southampton food and everything was bad.

Used the drive through so cant really rate the atmosphere & there was quite a wait, they got my order mainly right just missed out a hash brown :( Seemed just like any other Maccys drive through though.

Rather small MC Donald's food was nice shame it's a pay and display car park best to just use the drive though and head home/elsewhere

Cold food, missing teams, your job is so simple yet you idiots canny do it how embarrassing to live like that

Didn't got my complete order meal

Only bought a coffee as it was so dirty no way i would eat there. Terrible town terrible McDonald's

The app and Google maps says 24 hours but every night it’s closed due to “IT” issues

I just came in for coffee, but the staff work very hard to provide a great service. The ordering panels had one failure which made it very busy, but they coped with it all and the customers were very patient.