I'm local to moonsoons restaurant..
Alway so professional,happy,welcoming in the restaurant..
So many times have take aways..the standard is just as good...all friends in the area praise monsoons..
Lucky to have them in woodhatch...
From the moment we walked in, the atmosphere was warm and inviting. The staff greeted us with genuine smiles and provided exceptional service throughout our meal—attentive without being intrusive.
The food? Absolutely outstanding. Every dish was beautifully presented and bursting with flavor. You can really taste the quality and freshness of the ingredients... everything was perfectly prepared.
It’s rare to find a place that nails both food and service so flawlessly. Highly recommend this gem to anyone looking for a memorable dining experience. We will be definitely be coming back!
My wife and I enjoyed an excellent lunch. The food (from the new menu) was delicious and the service was prompt. Jackie, who served us, was very efficient and friendly.
Lovely people and lovely place but sadly the fish and chips are saturated in oil , and leaves a not very nice taste in ur mouth , tastes like the oil hasn’t been changed regularly, I was once told that you need to change the oil every time after you have cooked in it 🙄
2 Waterhouse Ln, Kingswood, Banstead, Tadworth KT20 6EB, United Kingdom, England
Booked a table for five for my daughter’s birthday as my husband and I had eaten at this restaurant once before.. the food arrived far too quickly considering it’s supposed to be cooked from fresh . There was absolutely no flavour to the food .When we arrived there was a group of diners who were drunk and extremely loud at the back of the restaurant and no consideration was given to other diners and the staff just ignored the commotion ..Overall a very disappointing experience never to be repeated
We have visited this diner many times and always found the staff very helpful and friendly . We think the prices are very reasonable the portions are plentiful . My wife and i often have there homemade bolognese which is superb better than some Italian Restaurants.
I have been here over ten times and normally the service and food is decent, but. Unfortunately i went yesterday evening and had the normal “Buffet” menu,
First negative is that as we walked through the door the lady shouted across the very quiet restaurant “Table for 3?” Found it a bit rude that you did not walk to the door and show us to a table rather than just pointing to a table.
Second negative, this restaurant offers an “All you can eat” menu but they always give you the main menu as tho they don't want you to order from the “all you can eat” menu.
Any way; we asked for the “all you can eat” menu as we always do and upon receiving it we are hit with the “rules” you must eat everything before ordering more! Which i thought was portrayed in an extremely rude manner. I just put it down as the waitress being slight in-experienced and carried on with my evening.
Third negative.
The food was almost cold, the satay chicken came out with no sauce at all! They brought out a separate bowl of sauce! The ribs were the worst scrag ends of meat i have ever had. All in all the food was nowhere near the normal brilliant standard.
Fourth negative (the big one)
We ordered peking duck for 3 people, as we don't decide the portion size i assumed that the owner would bring out a portion for around 2-3 pancakes per person? In total we had 9 pancakes between 3 people and had enough of the duck at that point.
There was only enough duck left for possibly 2-3 more pancakes but we decided to move on to the main course which was only going to be one rice and one main dish between the three of us.
As the waitress came over to take away the duck, she said to me (whilst pointing over to the manager) she is not going to be happy with the amount that you have eaten and you wont be able to order any more food!!!!
To which i replied “i will need to heat that from the manager” she then went over to the manager and cam back and said “she said its ok”
At this point every occupied table in the restaurant was looking over at us and i had to explain that this was the most embarrassed i had ever been in a restaurant and that we all had now lost our appetites.
We have eaten here multiple times before and have never had any complaints at all, its such a shame as this place was lovely before but sadly has been ruined by terrible people skills.
I must add to this review that we are not big eaters at all and consumed less than the average amount of food for three people.
I hope that the manager/owner reads this review and takes action to ensure that this never happens again.