Zizzi - Banstead in Reigate and Banstead

Marta and the team did a great job and were very attentive.

We had anitgrr brilliant meal at Zizzi Banstead this weekend. Marta was our waiter and she was friendly and helpful, very efficient and hard working, she recommended the vegan lasagne which was lovely. It was a great atmosphere and everyone enjoyed their food

Really service every time we come. Always looked after by the staff. Shout out to Marta & Aga (apologies for any misspellings)

Agnieszka and Marek are always on top of everything. Outstanding customer service with amazing atmosphere. Will definitely continue coming back when we are in the area. Food was great but pizza dough was not the same quality as it used to be. Could be better if it was shaped and stretched by hand. Also it was quite pale so I guess it needed some more time in the oven. Perfect otherwise and still enjoyable.

Excellent meal, and excellent service from Marta

Fantastic meal, very attentive and discreet service. Our waitress Marta was brilliant, could not do enough for us. The best Zizzis in South London/Surrey

Food was amazing and our waitress Marta was wonderful 😁

Marta was lovely and food was great!

Zizzis Banstead has a nice atmosphere, the food is consistent and the service is great. I happened to be served by Gabi twice recently. She is very friendly and always goes above and beyond to ensure we have a great visit.

Had a lovely meal with my friend and Marta really looked after us.

I LOVE Zizzi, as a company, I have visited many branches and would would rate them from good to excellent. That's why I was surprised to find that a bad branch exists in Banstead. The sole reason for my bad experiences rests firmly on the shoulders of the 'supervisor' who was visibly rushed off her feet. Upon arrival, we joined the queue and noticed her rudely dismiss a family that had not pre-booked, not even suggesting a time where they might have a table free for them. They stood around for a while waiting for her to suggest a time to return but as she ignored them, they left. My family and I found our friend who was already seated at the table and unfortunately the supervisor was our server. She tutted, huffed and rolled her eyes anytime one of us asked a question or changed our minds when ordering. I tried to order a cocktail and she said 'nothing with rum, we're out of rum'. 3 out of the 4 cocktails available had rum in it which left me with vodka which I don't drink. I asked to swap the alcohol for anything else and she said 'that's not allowed'. I cancelled dessert and a hot drink based on her poor attitude and tableside manner. She was even more bothered by my NHS discount and removed the free children's meals and cocktail that I was entitled to on my zillionare rewards. She stated it had to be one or the other otherwise it would be 'too much discount.' I have always been allowed by the managers of Zizzi to use rewards and discounts on the same order but I did not argue as to not spoil the meal any further. Halfway through our meal we noticed that the restaurant was not even half full, so we could not understand why she appeared so flustered and stressed, turning customers away. The rest of the waiting staff were absolutely fantastic, friendly and warm. The supervisor was blaming a lot of the inflexibility on the chefs however they seemed happy in their work and produced good food (though not the best). It is a shame the supervisor spoils the whole atmosphere when she has a great team behind her. At the end of the meal we mentioned the supervisor's demeanor made us feel like we were bothering her and all we got was a 'thank you for letting us know that.' Overall this worst the worst experience I've had in Zizzi, table arrangements were bad, we had to keep shuffling our chairs in for people to get to the toilet. I won't ever visit the Banstead branch again nor would I recommend it.

We came in midday Saturday with two small children, under 3. The staff were very helpful and welcoming, particularly a lady called Marta- they all could not be more friendly and are a credit to your business. Our food was excellent and served quickly, so the children were not left waiting- we will definitely be back soon!

Marta was really welcoming and attentive. Food was delicious as always. Great service

Excellent experience at Zizzi’s in Banstead. The food was amazing and Marta was super friendly and very personable. It’s our favourite Zizzi’s for these 2 reasons. The team there are always welcoming, very attentive and very much add to the whole dining experience. We’d highly recommend the restaurant to everyone!

Becoming a bit of a regular here, food and service is always so nice, very friendly staff, especially Marta. They were quite busy tonight but we didn’t find ourselves waiting too long for anything, will be back again.

Marta was a lovely waitress and the food and customer service was lovely!

Marta was lovely, noticing despite my vegan order I wasn’t vegan and offering me cheese!

Jorge is absolutely lovely! amazing server and made great conversation. Becca was so lovely as well as Gabi thank you all for a lovely evening !!

Very good service, food was nice but the aperol was full of ice and I couldn't feel the taste .

Fantastic Service from Aga and Marta! We had a wonderful dining experience at Zizzi, thanks to the outstanding service from Aga and Marta. From the moment we arrived, they made us feel incredibly welcome and took exceptional care of our family, including our little ones. Their warm smiles, attentiveness, and professionalism truly made our visit special. They went above and beyond to ensure that our kids were comfortable and happy, making thoughtful recommendations and accommodating our needs with such kindness. Their friendly and efficient service made the whole experience stress-free and enjoyable. It’s not often that you come across such dedicated and caring staff, and Aga and Marta truly made our evening memorable. Thank you both for your wonderful hospitality—we will definitely be returning!

Excellent meal, the first time I'd been to a Zizzi for many years at Christmas for our work Christmas meal. It was so good, I decided to go again with family, I'm not a big fan of pasta or pizza, but there is one dish that's excellent, the Chicken Milanese, which is a perfect alternative. very tasty and the potato side, too. All our meals were very tasty, resonably priced and the staff were all very friendly, the restaurant, although very busy, had a nice atmosphere as well Definitely will visit again soon.

Had a great visit as always! Our server Marta was so friendly and helpful. Delicious food and fabulous service.

We hadn’t booked but was accommodated and given a table for two . Our waitress was lovely and attentive and made such a difference to our visit

Absolutely amazing thank you Marta from Zizi Banstead x

Had a lovely dinner out with my family to celebrate my Dad’s birthday and our waitress Marta was brilliant, really friendly and helpful.

kieran was amazing, would reccomend coming here, and harvey makes amazing drinks

Adored the ragu , loved the rustica pizza and OMG the deserts

Last night we visited our favourite zizzi’s in Banstead, haven’t been there since before Christmas so was lovely walking in an seeing familiar faces and getting a lovely warm welcome from Marta, I always know we will be well taken care of when she’s there, if only every restaurant had a Marta :) the meal was delicious and the king prawn spedini was cooked to perfection, no wonder we keep returning

We had a pleasant experience at Zizzi today. The food was good, and the staff were helpful and attentive. Kieran and Marta were nice and friendly. We had pizza, followed by a cheesecake and a sundae for dessert, which we enjoyed. We will definitely be coming back soon.

Great food , lovely staff Highly recommend Marta was very accommodating.

We go to Banstead and the lady called Marta is very efficient , quick and always welcoming food is delicious

Food was amazing Marta was great!

Wonderful atmosphere and even better food! Highly recommended to anyone! Marek was incredible as he hosted us for a dinner. Afternoon to remember for sure!

Great service, many options for celiac people. Definitely recommend. I will be back for sure.

Martha was attentive, patient and helpful, she showed interest in all of us including children. Great experience will be back

Marta was fantastic and a credit to your company she made us very welcome and was extremely helpful we will definitely be back!!!!!

Lovely meal and great service by Jorge.

Marta was very welcoming, very polite and was quick on service! Thank you once again

Brilliant meal for my daughter’s 5th birthday, was served by Marta who was amazing. Thank you.

Marta was very helpful and provided great service

Marta is an extremely attentive and warm host who took amazing care of us, and Kacper in the kitchen made two incredible pizzas as well.

Very good atmosphere with energetic and friendly employees. Maddie was very sweet and professional with handling my order, honestly great place, would recommend highly to everyone and anyone to go there 👍

Fantastic service and delicious food thank you to a fabulous friendly and attentive Marta we will be back 😁

The food was perfect as usual, the staff were very helpful and with the excellent manners. We will be back soon!! Thank you

Shambles. Ordered a delivery which took forever to arrive. Arguably the couriers fault. But, food came in a bag with my name on it, and the order was completely wrong, definitely the restaurants fault. Steer clear of this place, it got better briefly, but is now back to the disastrous service levels it always used to be.

Cannot rate the atmosphere as ordered delivery, but although the pizza we ordered was nice, the delivery portion sizes are diabolical. The pasta always lacks flavour as well. Just awful portion sizes for takeaway of pasta.

Had the best experience here would highly recommend the waitress Martha was very kind helpful and made sure we had what we needed would recommend anyone in Banstead to attend this restaurant as me and and my girlfriend had the best time

Our waitress Marta, was so lovely. She gave us excellent service and was extremely friendly. Made our Friday night meal perfect!!

Had another lovely meal at Zizzis. We both had the king prawn linguine; the recipe has changed slightly recently and I like it even more. the overall experience was great, as is always the case. Marta was our server this time - always great.

Marta was our our host, and she was an absolute angel. She offered excellent recommendations, interacted wonderfully with our children, and made our whole evening truly delightful—like a breath of fresh air. 5 stars!!

out of all the zizzi's I've been to this one is the best x 10 manager makes you feel appreciated otherwise has a smile the food is always correct and a good temperature go there on average 2 or 3 times a month

Marta and other staff were amazing, delightful and quick

Had great service particularly Marta. Food was lovely.

Amazing! Maddie was the best waitress we have ever had, really made our evening.

We visited Zizzi today: me, my husband and our three children. We ordered king prawns seafood linguines, pizza for our younger kids, garlic bread, fruit juices, soft drink and sparkling water. The service provided by Marta was perfect. At first Marta greeted us with a smile on her face, offered us a table and asked for allergies. Marta is a positive, energetic and friendly person. I really appreciate her professionalism and the fact that she communicated effectively with my teenage daughter, showing respect and acceptance. The food was excellent, warm and delicious. The atmosphere and interior design is full of plants and herbs.I love it! It is warm and very pleasant there to see the pizza oven that gives a pleasant warmth, natural flame that creates a family romantic background and shows the young people involved in their brilliant, hard work. All this makes us want to visit there again. We were very happy.

Becca, our waitress, was lovely, very friendly and helpful. Food was delicious

Lovely ambience and decor. Staff all very attentive and professional. Delicious food fresh, flavoursome and good portion sizes. Kids menu waa great value for money.

Marta was amazing ! Service was great. They were amazing however felt bad that she was the only server I saw !

Starters and mains generally ok, but based on show not flavour. The lobster dish must have had an empty lobster carcass waved over the top of it as I found no traces of lobster only prawns. The deserts bore no relation to the descriptions and were generally bland. For example to call it cheesecake was a travesty.

Service was Mega slow. Served by 3 different people for some reason. Calamari starter was dry. Lemon cookie dessert only 1 available. It took a while to let us know, when asked why it took so long waiter said he has only 1 chef ( who was good. Considering...). Went to the till to ask for the bill, took another 20 minutes of waiting. Nobody came, so I went up and could finally pay. Main was good, service though is a joke. Waitress came to take orders for drinks, we asked for a water, which arrived and than long wait for her to come back to take order the drinks. Disappointment overall.

Marta at Banstead was absolutely lovely. Made sure we had everything we needed and was very polite and personable x ❤️

We had a lovely Xmas Eve meal - Maddie was brilliant! Excellent customer service!

Great food and great service from Marta!

Marta is the best waitress ever! So lovely. We had a wonderful evening.

Great food,good value for money Christmas menu.Marta served us,lovely member of staff,friendly and helpful.

Staff in Zizzi Banstead are nice and friendly, service is quick and food delicious. Special thank you for Marta which is big asset to company, always friendly and professional

Marta was great. Really helpful and friendly.

We’ve been a regular customer at Banstead for the past few years, and I can confidently say that the experience has always been exceptional, thanks in large part to their outstanding customer service. Marta and the Manager have truly set the standard for hospitality. From the moment we walk through the door, we’re always greeted with a warm welcome, and her attention to detail ensures that each visit is as memorable as the last. Marta goes above and beyond to make us feel valued, whether it’s remembering our preferences or accommodating our family’s specific needs. Over the years, they’ve consistently provided top-notch service, creating a welcoming atmosphere that keeps us coming back time and time again. We’ve enjoyed countless wonderful meals here, and the combination of delicious food and fantastic service makes Zizzi’s Banstead a place we wholeheartedly recommend to anyone. It’s rare to find a restaurant where you feel truly looked after, and we’re so grateful for the continued excellence. We’ll definitely be returning as loyal customers for years to come!

Marta was extremely friendly, courteous and made our visit enjoyable. She always greets us in a personal manner and knows what we like to eat and the pace we like to enjoy our food at. Thank you Marta.

Marta was exceptional & prompt with her service. Great food & atmosphere as always.

Great service. Food as expected for zizzi. Ordered the crab and prawn linguine and for 22.99 was disappointing to find only one piece of crab in the dish. However super tasty.

Our waitress Marta was by far the best waitress we’ve had in any dining establishment in London and Surrey, this year.

Best server ever. Very attentive

The food was incredible and our waitress Dayna was amazing

Server was lovely and Dan got us discount so top notch

Rebecca H provided great service, was very attentive and food was quick to arrive. Thank you

Dayna was our server and she was brilliant, she was friendly knowledgeable and made a big fuss of our daughter whose birthday it was. Couldn’t have asked for a better waitress, she really made the night for us, thank you Dayna.

Friends recommended this place. It is a very good place with delicious food and a good atmosphere.

the carbonara is banging get that if you go

Danya was incredibly helpful and accommodating.

First time in a Zizzi restaurant and was very pleased with the pizzas we had. Dayna served us and she was very helpful, polite and made us feel very welcome

Another lovely meal at Zizzi Banstead, served by Marta, our friendly, helpful waitress

First time here and enjoyed the experience. Food was lovely and service great. Not too busy and tables spread apart nicely (some zizis feel really cramped and busy!). Would definitely go back.

Been going to this branch a number of years and can only say it gets better each time we go! Almost like a good claret, it matures in every aspect. Food, friendly service (albeit may be a bit at slow when they are busy, which is totally acceptable) The new dishes are a winner, especially the Lobster Mafaldine With King Prawn Spiedini. Prawns were cooked to perfection with a hint of spice (I noticed some character in a review earlier stated he had frozen prawns😂😂 which clearly shows that the review is total nonsense or he’s talking about some other cheap establishment! We chose the Christmas menu which is incredible value for money and all my guests commented, saying the same things, that this surely must be a loss leader! For starters we chose Calamari, Prawn Spiedini followed by the Lobster Mafaldine with King Prawn Spiedini. Yes we obviously like prawns😊 The desserts were to die for. On the table arrived a Giant Festive Profiterole. Wow! The presentation was a work of art and it certainly was huge. The others had Tiramisu and this was probably one of the best we’ve had. I’ve already booked with my wife and some other friends in the next couple of weeks and cannot wait to try some of the other ‘guest dishes’ Thanks Zizzi for keeping the standard up and making it a place where we enjoy coming back time and time again!

Marta was extremely efficient and helpful excellent service & food

Martha who served us was so lovely. Had a great meal, so tasty. Set menu is great and so much choice. Really enjoyed.

All the food for 8 people except the lasagne was atrocious crap. Every one had to be returned for various reasons. Cheap frozen proccessed rubbery prawns. Dry pasta dishes. Uncooked dough balls. Cold food How can this be so? Refunded 100 pounds, bloody lucky they got anything.

Absolutely beautiful restaurant with delightful food and a warm, inviting atmosphere. Gabi, who served us, was incredibly helpful and made excellent recommendations. She was full of smiles and made our visit even more enjoyable. Highly recommend this place!

It's incredible place to dine in.The food was amazing ,very friendly and warm welcome from the staff. Wonderful time with tasty food.Many thanks to our waitress Gabi for fantastic service and care.

Really nice meal out. Set menu for Christmas proved good value and my son said it was the best starter he's ever had!

The lady who served us, Marta, was so kind and welcoming to us. Thank you.

The food was amazing and the service superb amazing from marta !!!! Thank you ☺️ We will be back for surely 👍👍

Does have an outside place too. It can take a bit longer for your order to arrive if it's crowded but guys working there are good and do update you regularly. Food is good as always.

Great welcome by the team and Marta as always excellent service and great quality delivered with a smile.

Marta was lovely and took good care of us!

Marta was a great host and ambassador for Zizzi ...smiling and sharing new items on offer including Christmas specials!

Was busier than I thought it would be for a Tuesday evening but our waitress Gabi went above and beyond to make sure we had a lovely meal. Even bought us water without being asked and was just generally very attentive.

Absolutely amazing experience, food was great, our waitress Marta was lovely and provided a great service.

Harvey was very hospitable and provided good customer service. He also makes a good mocha! There was a another nice lady who served us. I wish I had taken her name. Nonetheless, she was superb!

I’ve been going to this restaurant location since I was a child and I must say I have noticed that it has started to go downhill a little in recent years. Although they have redone the inside, making it much more inviting and atmospheric, and the food is still of a nice standard, although lacking some authenticity here and there, the service is very on and off. The previous time we went we were stuck in the restaurant for hours due to the incredibly slow service in a half empty restaurant, however when I went back yesterday for a family meal, we found quite the opposite — we were rushed out of the restaurant within the space of an hour (despite having a three course meal) by what I assume to be the manager, who was frequently shouting at staff right next to our table and seemed to be bored taking our order as opposed to amiable and welcoming. We barely had any time to catch up with each other and enjoy our meal at the table as our food was getting thrown at us so quickly. I think they need to find a happy medium between rushed and slow service to make this a more pleasant experience.