The Mill House Beefeater Grill in Reigate and Banstead

In a bad state needs refurbishment. Dirty toilets sticky tables last orders called at 9.30pm on a Saturday. Food expensive for what it is. Flat coke and lemonade even though nothing was wrong with it supposedly.

Me and my partner went for dinner on Wednesday night. we arrived and were shown very quickly to our table. after a little wait our waitress Zoe came over and took our drinks and food order we didn't mind the wait as it was clear she was by herself with about 10 other tables to serve at once she was lovely and friendly and kept her smile on with all customers despite her running around. our drinks came after a little wait and the lovely lad on the bar asked if we were okay with our drinks and if that was everything. Our food came out lovely and hot and steaks were cooked perfectly. The experience by the manager, our waitress and the bar staff was incredible even due to clear short staffed issues, although we were left waiting at times we still got everything we wanted, we were chatting and enjoying our drinks so no need to rush our waitress, she got around to us like she did with all tables, we got our food cleared and dessert menus offered. (and throughly enjoyed her recommendation of the brownie sundae) Our only moan was even after we payed and we were enjoying finishing up our drinks we could hear a party of girls complaining and arguing back and forth with the poor manager, yes maybe everyone was left waiting for a little while, while the waitress was running around but there was no need for how they treated and talked to the staff member, we were in the conservatory and could hear the manager apologising thoroughly but they just wouldn't back down from the argument. From personal experience although Zoe was rushing around we felt we still had good service from her we got everything that we wanted. And we like other tables that spoke to her said that we felt bad she was rushing around and she was great, as we felt a confidence boost and recognition that she did her best was better than bringing people down.

Following the recent review regarding a table ‘complaining about everything’ I feel the need to highlight the fact that this was our party of 9 who came to celebrate my daughter’s birthday. When we made our complaints the restaurant was empty and closed we were the only table still in the restaurant. So I wonder where or who wrote this review 🤔 I’m sure that if you are spending a large sum of money for a nice experience and you didn’t receive said experience, you too would complain! We have eaten here many times and although never an exceptional experience it always has been fairly adequate and we’ve had a nice time, many laughs with our waitresses.. especially Jackie who never disappoints and always goes above and beyond. Never once had to make any sort of complaint before. When we visited on 14th May however this was a completely different story. 20 min wait times, failure to give menus, insects in our sauces, no check back on the meals, newly turned 18 yr olds served alcohol without being challenged for ID, waitress eyerolling, being treated like we weren’t there.. the list is endless then asking for a manager to come and speak to me as I wasn’t happy with the service and then having to go find them myself to complain!! All in all NOT the ending my daughter deserved for her birthday!!!!

I went here yesterday for my friends birthday. The food was decent but the service and management was shocking. We found a fly in my friends sauce, and when it was brought to our servers attention she acted like it was nothing and a burden for her to fix. My friends that were 18 but look quite young were not asked for ID for their cocktails/shots at all. We had to ask to recieve menus, plates and our glasses to be cleared after they sat empty at our table for 20+ minutes. The attitude on the waitress as she rolled her eyes at us and avoided our table was apauling. As for the management yesterday night (think his name was toby) was disgusting. He argued with us and refused to take anything off the bill ( not even 1 meal) because they were short staffed. We all at the table understood what it's like to be short staffed during a hospitality shift especially as 7/8 of us were in higher positions in our own jobs but it was not an excuse as there were 5 other tables the whole night. I would NOT recommend coming here for any occasion. Not unless you want an unwilling manager to stand at your table with you for 30 minutes arguing back and fourth like we did

Went for a friend's birthday meal the service we received was abysmal. We made a reservation, taken to our table, no menus given we had to ask. Took our drinks order forgot 2 and had to wait. Food came one had a fly in the sauce, which the waitress just rolled her eyes and we had to ask for another. Food fantastic which is a shame because the service by our waitress, who seemed to ignore our table entirely. We had to ask for glasses to be cleared away. No check back was done. When it came to the bill and we explained our issue we were told they were short staffed and gave a pathetic apology, they were happy to except our bad service as more reason for head office to hire more staff. If the expectations were set at the beginning this problem could have been avoided. Most of those at our table work in hospitality and would have understood. Shame service was poor except for the person who brought our drinks over. Also found it concerning no id checks were made despite a few people in our party looking underage, they weren't but they definitely do not look over 25. Retraining needs to be done in service recovery and basic customer service given in restaurants. Will not be returning

Last night we celebrated my sister’s birthday at an establishment she picked herself, and the service from the waitress and manager was atrocious and ruined the birthday celebration. After sitting at our table for 15 minutes with no menus, I asked the passing waitress if we could get some; she huffed and replied, ‘Give me a minute’. She proceeded to bring the stack of menus and place them on the table with no explanation to which dishes were not available on the night and walked away. We had to hand the menus out ourselves to our party. It then took 20 mins for a drinks order to be taken. After seeing the waitress attend to other tables that had sat after our own, the manager on shift, Toby, came to take our drinks order. Two guests in my party, who had just recently turned 18 years old, were not asked for ID. Despite having ‘challenge 25’ in place and the 18 yr old’s ordering their own alcoholic beverages, we expected the management, of all people, to ensure this protocol is followed. The drinks arrived, and the waitress, Zoe, came and reluctantly took our food order and ran it through the till. Five minutes later, we were told that the chicken goujons were not available and to choose a different starter dish. The starters arrived, after seeing them on the pass for a while. My friend ordered the calamari and received a fly in her sauce. I, personally, brought this up to Zoe and asked for another sauce, of which she visibly rolled her eyes, replied with ‘okay’, and walked away from the table to retrieve another. We received no apology, and the sauce containing the fly was not removed from the table; this seemed like a chore to her. We had to ask for someone to take the empty glasses from the table and order a few more drinks to have when our main course arrived. Again, the manager on shift, Toby, provided this for us. Our mains arrived; the hollandaise sauces were cold, but the steaks were cooked great. No additional sauces were offered, and no check was given to our table. Throughout, my party noticed the waitress providing this to other tables, making the table feel ignored and avoided. Drinks were visibly seen during our meal, prepared on the back bar for 20 minutes. My mum ordered a coffee, which was cold once it arrived, and sat on the tray. I had to physically ask a member of staff if we could receive our drinks; she replied, ‘Just give me a minute.’ We received our drinks when our food was practically finished. We sat with our plates for another 20+ minutes before they were cleared. We saw Zoe paying more attention to setting out the breakfast menus and closing the restaurant before coming to our table. Dessert menus were not offered, and we had to physically get someone’s attention to bring my sister’s cake out. We brought the issues up to the manager once we found him behind the bar, to which we received an abysmal apology stating that he was not aware. We had to flag the manager down to receive our Bill. We proceeded to ask about the service, and the response we received was unprofessional and rude. He made us feel unheard, and our questions about service meant nothing. He was argumentative with us and constantly made excuses. The team leader, Toby, was not professional and refused to see what we were saying. He failed to rectify the situation, saying, ‘We enjoyed the food and drinks, so he can’t take anything off the bill.’ Despite the calamari containing a fly, it remained on the bill. He did not seem at all bothered when we mentioned we would not return. The waitress, Zoe, and the manager on shift, Toby, lack basic hospitality values and respect. We will not be returning.

A great night last night at the Mill House, our waitress Zoe was superb, the food was great and drinks were lovely. There was a really nice atmosphere generally the only downer of the evening was a rather unpleasant table of about 8 or so people who seemed to be complaining about everything & were really quite rude to the staff. The staff managed this really well & apologised for the disruption that the table was causing. I will definitely be coming back to the Mill House, it’s just a shame that people think they can behave so badly to hospitality staff, there is no excuse for this sort of behaviour.

Rubish closing times last order for bar 930pm last order food 9pm

Somewhat limited veggie options. Veggie grill didn't look appealing, and the veggie burger wasn't anything to get excited about, but did have good taste when it arrived.

Ray is an absolute star and a credit to the restaurant - went above and beyond to help with my reservation/late arrival. Thank you sir!

Furniture is tired and torn. The decor is dated and in need of an overhaul. Gent's toilet leaking and stinky. But the staff are upbeat and helpful.

Eat at the Mill House on a pretty regular basis & normally enjoy a good meal however today was terrible & a complete waste of money, almost felt we had been served the dregs from the bin. Waitress didn't seem particularly interested. Will think twice before going again.

My wife and I enjoyed an excellent lunch. The food (from the new menu) was delicious and the service was prompt. Jackie, who served us, was very efficient and friendly.

One of the best Beefeater restaurants

Visited the Mill House last night, had an excellent meal and service was good. Our waiter last night was Curtis, very helpful and attentive. All the staff are very friendly. I would recommend the Mill House for an evening meal, they currently have a new menu with some different dishes.

Jackie, Jackie, Jackie, honestly, I’ve never had a more caring, friendly, hardworking waitress anywhere else! She always greets you with a smile and is knowledgable of the menu. She interacts beautifully with the children and can have a laugh and a joke as well as also getting the work done. I often wonder if she gets the recognition she deserves, so I thought I’d write a little review to show my appreciation. I would, and do, return time and time again, brilliant food, even better service!

My family and I visit here regularly, but we normally book in advance: we decided to go without booking and we still had a really good experience. I would like to commend the whole team that was working there on Saturday 26th April, however there was a member of staff named Jack Abbotts, that was running the bar, who was particularly impressive.

Very tasty food and excellent service from Jackie who was very attentive and friendly. We went for a family meal and had a great time.

A nice Sunday Roast with the family. Jackie was brilliant and definitely made us feel like returning. Thank you!

Fantastic service namely by Curtis and Ellie. So friendly professional And hard working . They are a credit to the restaurant. They should be commended for their outstanding customer service thank you both I'll Be back

We very much enjoyed our lunch here. Our waiter, Jackie, was super friendly and helpful! Steak was also cooked to perfection! Definitely recommend!

Great menu with lots of choice, brilliant kids menu with 2 course meal menu. Staff are always so welcoming and lovely, always chat and helpful with the kids. Been served by Jackie several times and she's brilliant! Nothing is too much bother even with four kids who change their minds!

Ok for a Beefeater. Service was very slow. Would give it another go and revisit.

We stayed in the Premier Inn next door. The food here was great! The portion sizes were pretty generous, the staff were very friendly, and the food was good. I had the chicken schnitzel which was very, very nice. I would highly recommend stopping in if you’re staying next door.

Lovely food, couldn't believe how quick it came, lovely building and atmosphere and the service from Jackie was second to none, very uplifting person and extremely helpful

Had breakfast only, and on boxing was just ok. That was depressing, though, was the actual boxing day pancake breakfast. Certainly not the like the advert for them! One or two help yourself cold pancakes to put into the toaster yourself. Not the stack drizzled in compote! What a waste of a 12 mile all-around trip . Disappointed to say the least. Edit: I had a Sunday meal yesterday, 6th April . We were looking forward to a Sunday roast. My beef came out with nothing but fat on it. The one yorkshire pudding and a few roast potatoes were drenched in gravy. The cabbage was crunchy as anything, and it was a mess. I ordered a second helping of yorkshihires and potatos for 1.49 , and as the waitress walked past several times, they never arrived. My children's pizza meal with a salad was very sad . Not even an artisan style pizza, but the very basic ones I've seen in Tesco for a £1 . Accompanied by a few lettuce leaves a sad looking tomato and sliced cucumber. Not even on a side dish looking presentable. When I asked for the bill, I showed the hostess the side plate of fat from my dinner, and mentioned that she never returned with my all you can eat roasties and yorkshires. Only with a" Sorry, my lovelies." Not even a compromise of an ice cream or deduction. Sad service, and it wasn't even busy ! Also, we had to sit a few tables down with some load mouth northern contractors with loud foul language and a football match being streamed from one of their mobile phones. Also, when we left, i believe who was the the shift manager didn't notice us leave as he was head deep in his mobile phone. Not even a thanks you , how was your meal?! Then by the entrance and exit were what I call scroats, having a good drink up and being loud and also using coarse language . It's not the sort of place to bring a grandma or kids. I certainly won't be returning. It was expensive and dissatisfaction all round. Since 74*

Really nice restaurants near airport

The Mill House was ok. The service and food were as expected. Since it was mother's day I felt that the addition of some flowers on the mantle pieces and/or tables would have helped to mark the occasion. Other than a special menu (which I'm not sure offered any particular value) there isn't much to write about. At £30+tip per head for two courses and a small drink will probably look elsewhere next year.

Jackie was serving us and we really appreciated it 😁 she was amazing didn't even have to order our drinks she just kept getting them she made my mum and nans mother's day ! Even though they were busy but didn't feel it ❤️

Found on Google for a light Sunday Bite. I tend to stick around and take a light laptop with me to do some bits. Told no food being served in Bar area which is very different from other Beefeaters. I don't like to hold a restaurant table out of respect for knowing how busy it can get. Rather disappointed. Would have liked to have a good lunch but lack of flexibility sent me elsewhere. No one in podium for greeting on arrival. Overall location and atmosphere seem good.

So, Having stayed at the Premier Inn I ate at the Mill House. From the moment I stepped into the pub everyone was very friendly and welcoming and it had a warm atmosphere. The waitress who served me was Jess D who was nothing but perfect in her whole approach to customer service, nothing was too much trouble and her manners were impeccable. Every aspect of her whole approach to her work needs to be applauded by the management. Thank you Jess for making my evening meals very enjoyable. The food was cooked perfect and was of good quality on all 3 nights of my visits. Well worth a visit.

Mother and friends went to the restaurant, food was as expected, but they were unable to use a discount voucher which they had intended, despite it still being valid date-wise. Staff refused to honour discount voucher and manager seemed powerless to act upon that. Disappointing outcome, which took the shine off what would have been a pleasant dining experience. If you are going to advertise discounts, please make sure that you honour them.

Excellent service, food great.Great waitress Kathleen, all smiles and very helpful.

Had the best waitress 10 out of 10 when we came on Sunday afternoon at 13.00 recommend the chicken melt as was delicious,definitely be back

What an asset Jackie is to this establishment.Whilst having not visited for some time we were made to feel like regulars and, indeed, she is on name terms to many who are.Despite being on her own service was excellent and the food and drink weren't bad either! Well worth a visit.

We used to love the beefeater sunday roast. But in the last few months it has been really poor. No roast chicken at all. The potatoes and veg are not as good as they used to be. Dont bother paying extra for the ultimate roast because its not worth it. Maybe they have changed the chef because it used to be a nice dinner .

Really nice place, very clean & food was excellent. Jackie our waitress was fantastic extremely welcoming & nothing was too much trouble well worth a visit.

A Wonderful Experience at Beefeater! Me and my partner went grocery shopping and decided to stop by Beefeater for a meal – and we’re so glad we did! The food was delicious, and we truly enjoyed every bite. But what made our visit extra special was the service. Jackie was absolutely fantastic! Her energy, positivity, and warm attitude made our day. It’s rare to come across such genuine and enthusiastic service, and it truly elevated our dining experience. We’ll definitely be coming back to enjoy this great atmosphere again. Huge thanks to Jackie and the team for making our visit so enjoyable! Highly recommend!

We wanted a quick meal after visiting a family member in East Surrey Hospital. We were quickly seated, drinks arrived shortly afterwards and our server Chloe A took our food choices. Chloe was attentive throughout our visit, a credit to the team.

We had a great experience here as always. Food was hot and delicious. Drinks great value as they do refills. We were served by Jackie and she was a delightful, hardworking staff member, who couldn’t do enough for us. Thanks, Jackie!

We came for dinner, Ollie was very friendly and made us feel welcome. Kat was an outstanding waitress, made us feel comfortable and made a birthday dinner very special. Food was good and we’ll be back! :)

We came for dinner with family and friends, the manager that sat us down was very friendly and made us feel welcome. Our waitress Kat was also lovely, she was very attentive and we wanted for nothing. Food and drinks were lovely, we will definitely be back. Thank you all!

It’s a beefeater. Had fish and chips, glass of red. Mushy peas had clearly been sitting in the plate under and hot light and were dry as was the sauce but didn’t complain, tasted OK and filled the hunger gap. Great offers for cheap and cheerful food. Staff were friendly.

Curtis was superb. He was attentive, engaging and efficient. Food was great but service was even better! Will be back again very soon.

Jackie was exceptional and very attentive, we had the lunchtime menu which was very good value and quality

Jackie was brilliant as usual. Food excellent , service superb, come here often as best steak around. Been coming here for more than a decade, won’t go anywhere else for a beautiful steak!

Very friendly place with some great lunchtime deals and good service. Our server, Jackie, was excellent, both with us and our nine-year-old grandson. She made for a very enjoyable visit.

A visit with friends. So easy to park. Lovely burger served piping hot. Wonderful service by Sedonnie. Apologies if the spelling is incorrect. Friendly professional and made a lovely meal even better. A credit to your front of house team. Thank you.

Jackie was the very best very helpful & polite and would help in anyway she can so thanks Jackie.

Like to commend Jacky for her fantastic service. Shes warm and accommodating.Definitely will dine again here.

This has been the go-to restaurant for my family and I for a few years now, great food and service with a friendly atmosphere. Jackie especially is friendly, helpful, and very efficient too!

Long wait for food. Staff friendly

Usual efficient waitress was away but she has clearly trained Kathleen M very well! If you want quick service and standard chain pub food at lunchtime this is what you get served efficiently.

Ellie the server was excellent very pleasant and brilliant customer service. The food was great atmosphere was good most of all the service was incredible thank you Ellie you made beefeater proud well done you

Had an incredible experience here for my birthday, the food was lovely and really well priced. Jackie the waitress was brilliant and so friendly, she made my day!

Breakfast always good and enjoyable.

Lovely waitress: kind attentive and cheery!

Was a real treat to have Jacqui serving us for my birthday meal out! she truly is amazing and my little one loved how interactive and we were all well cared for! Highly recommend for the impeccable service and amazing food, we will be returning thank you x

Jackie is a brilliant waitress and really lovely lady very tentative and helped make our father in laws 75th birthday!

We came in for Dinner,and it was Fantastic We will definitely visit again

Great place food is good & its cheap & cheerful. If you want just a basic meal & venue, this is it, would recomend

Outstanding service from all of the staff, very efficient and helpful. They made us feel very welcome. The food was yummy and cooked to perfection! I recommend visiting and I’ll definitely be back :)

We came and had breakfast, it was cooked fresh to order and was absolutely delicious. Ellie, Ollie and Zoe made us feel at home and we wanted for nothing. We will be back to try the Sunday roast next! Thank you for a wonderful experience. I recommend visiting here and will definitely make this a regular restaurant to visit in the future, thank you again 😊

Great service. Excellent food reasonable prices server Kathleen was very efficient friendly and very pleasant

Amazing food,Amazing service,Highly recommend

I went to the Mill House on 22:1:25 with 3 friends having requested a table on the level as 1 friend in a wheelchair. We had a table in the top part of the restaurant totally on our own seated by a gentleman , after 25 minutes I went in search of staff to get an order of drinks thankfully Jackie was working and she immediately arrange drinks and took our order - I think we had been forgotten about. Jackie with her usual friendly happy service thankfully looked after us even though she was busy with her lower level customers. Great member of staff and she should be appreciated for her great service.

the food was lovely me , my mum and grandad would come back for more food at lunch lovely people the lady jackie was a lovely lad

Great food and a lovely host, Jackie. Helped make my son feel at home.

Good service lots of offers Weekday curry recommended

Excellent food and super friendly services provided by Jackie 🩵

Had a lovely meal served to us by Jackie, who was very nice and helpful.

Service was great, a very nice young lady who served us and a great meal for a very reasonable price

Fantastic food, the steaks were perfect!

Jackie was amazing and made my 4 years olds birthday very special x

Decent food, extremely quickly served by lovely staff (Jackie) and reasonably priced for a quick pub grub

Food was ok, not as good as other Beefeaters I've been too, the staff were not very friendly, the toilets were blocked and there was an over flowing pot of cigarette stubbs all at the entrance

Visited here this evening and was such a disappointment that we had to refuse to pay for food it was like processed meat the service was ok all old people or peoole crying at the table. I wouldn’t recommend unless you live on microwave meals then it would possibly be ok. Lots more choice locally and a much better service.

Had breakfast here before my flight to Orlando Food was really good quality Place was really clean and waiter really nice Great value as kids eat free with paying adult so it's definitely lot better deal than airport prices

Brilliant service, thank you Callam

Jess was amazing, professional friendly and fast, best waitress ever, food was great also, would recommend.

Best service at beefeater today, served by jackie very polite and friendly, will definitely be coming back here

Great venue for family Sunday lunch - Jackie is a real asset to the Mill House and she looked after us brilliantly and made us all feel very welcome .

Great food, and Jackie is incredibly welcoming. Kids loved it

My wife and I chose to eat here with our two young children for our last meal in UK before heading home to France. We booked a table for 7.30pm hoping it would be a Beefeater meal as we once remembered. Unfortunately it wasn't even close. There were two younger guys sat at the bar enjoying a beer. There were only another two tables of two people eating who were all very elderly. Really no atmosphere at all. For almost everything we wanted to order we were told they didn't have it. When we finally ordered and the food was delivered to our table it was very disappointing as everything was obviously cooked from frozen! Our waitress also couldn't even manage a smile the entire time we were there. I would recommend another restaurant than here too anyone!

Very disappointing experience. Much of the menu was unavailable which should have been communicated to us before we arrived as the table had been booked and therefore a contact could have been made. We were informed that two or three menu choices were unavailable but it was not until we had sat down and ordered drinks that it became apparent that it was more than two or three items. In fact I should think that about half the choices were not available.Despite not being busy the waitress service could have been better. The food when it eventually arrived was cold, my son's steak was overcooked and cold, my gammon steak was cold in fact the only hot thing was the plate. Other meals were cold or luke-warm at most. Having waited so long for the meals we were disinclined to send them back and wait another hour for them to be re-cooked. If the chefs had not been either arguing with and laughing with the waitresses and spent more time concentrating on the meals they might have been better. As for the dessert menu, at least half was unavailable therefore some of us had to go without. Altogether a very disappointing "Birthday" experience for my daughter-in-law. We shall not be returning.

If you’re staying at the adjacent hotel this restaurant is a handy option, but after visiting one weekday evening I didn’t leave convinced it was worth travelling any further for. When I arrived none of the tables in the bar area seemed to be getting cleared or cleaned after use, despite it being very quiet, and the food menu itself was filthy and sticky. Ordering food and drinks at the bar was easy and the member of staff friendly enough, and the service time for the burger was decent. The portion size was alright for the price but presentation a little basic, with the cheese in the burger remaining unmelted. It was a bit annoying once served to have to trek to the other side of the restaurant to collect cutlery though - it would be better to be advised it’s self serve when ordering, or given I was the only diner present, for the staff to offer to collect instead. Taste was okay but certainly couldn’t be considered great value. There’s a decent enough range of drinks available at sensible prices and the large garden area is nice for sunny days. Perhaps I caught it on a bad day but everything else felt rather average though.

If you’re staying at the adjacent hotel this restaurant is a handy option, but after visiting one weekday evening I didn’t leave convinced it was worth travelling any further for. When I arrived none of the tables in the bar area seemed to be getting cleared or cleaned after use, despite it being very quiet, and the food menu itself was filthy and sticky. Ordering food and drinks at the bar was easy and the member of staff friendly enough, and the service time for the burger was decent. The portion size was alright for the price but presentation a little basic, with the cheese in the burger remaining unmelted. It was a bit annoying once served to have to trek to the other side of the restaurant to collect cutlery though - it would be better to be advised it’s self serve when ordering, or given I was the only diner present, for the staff to offer to collect instead. Taste was okay but certainly couldn’t be considered great value. There’s a decent enough range of drinks available at sensible prices and the large garden area is nice for sunny days. Perhaps I caught it on a bad day but everything else felt rather average though.

Popped in for a late lunch with the family between Xmas and New Year, terrific food if a little limited in range and particularly good value as we had a voucher for the whole group. Excellent service from Ellie, everything came quickly and the drinks refills came just before we thought of reordering them :)

Jackie was an excellent server she was very nice and very helpful she was very patient and didn’t rush of after we ordered the food was very nice and filling

Jackie served us, she was extremely nice and helpful. Although she was on her own and very busy, service was great.

Jackie was very nice and pleasing thanks to her our dinner felt all that bit more special we look forward for coming again soon and happy new year !

The food was nice, the place was busy, and the poor server girl was here everywhere. was xmas holidays, so we had a bit of a wait,would still go back, it's nice.

Breakfast took so long to arrive we had to leave and go without. Items that you help yourself ran out and were not replaced. Everyone was complaining, understandably This place is an embarrassment to Premier Inn where you nearly always get an excellent breakfast. Also our breakfast purchase was not communicated from Premier Inn causing delay and awkwardness.

We have just had a very nice Christmas day dinner here, the food was hot and plenty of it. The staff were very friendly, especially Jackie. Who was very efficient, happy and polite. Thank you to the chefs and the staff, as we thoroughly enjoyed our meals.

Came here for Christmas Day meal. Had an alleged roast sirloin of beef dinner. Was looking forward to it until it arrived Two of the thinnest pieces of beef you can imagine, three half roast potatoes, and the rest was pretty much raw vegetables Considering this cost my wife £65 a head I certainly did not get any value for money To be honest I would recommend not bothering with this establishment

Thanks Jackie! Merry christmas - food is lovely and the staff are amazing. I would recommend!

What's happened? Visited today 22/12, half the menu was unavailable allegedly due to a gas leak at a distribution centre. What there was wasn't up to the usual high standard. Disappointing. Excellent food & drinks, happy friendly staff, comfortable seating, great atmosphere. Recommended.

It's ok could do with a good clean waitress was trying her best

Had a fairly basic breakfast, although there was a reasonable range of options. But they had “supply chain issues” so some things not available. In fact, the list of unavailable items for the main meal menu was so long we cancelled our lunchtime booking and went somewhere else. An A4 page full of dishes and individual items that they hadn’t got meant they missed out on our custom.

Our usual waitress Jackie was fabulous as usual. Always goes above and beyond to make our visits perfect. The new manager, ( tall guy with beard and foreign accent) however wasn't as inviting. His attitude is not good at all and nor are his customer service skills! The food was very disappointing too. We were told several items not available due to supplier issue, but decided to stay and order what was available. Ribs and chicken combo. I've had this often. The ribs were so small..about the third of the size they normally are and also the chicken was very dry and chewy. And only a few chips. A very disappointing meal and certainly not what we have come to expect from this restaurant at all. I am thinking of cancelling our Boxing day meal as worried it will be the same.