The Mill House Beefeater Grill in Reigate and Banstead

First time back at the Mill House in a long time and wasn't disappointed. We had a lovely relaxed lunch with friends and our waitress Jackie went over and above. Very friendly and welcoming.

Special thanks to Jacky our waitress and Elly for being efficient and helpful this afternoon. My only gripe was that we had intended coming as a family with my daughter & 2grandsons. However when booking online and by telephone we were unable to book a table for 6 before 4.45.We ended up apologising to my daughter as they were not able to join us. Whilst in the restaurant it was quite apparent that there was plenty of room for a table of 6. I feel that the AI you use for bookings is not fit for purpose and ruined our day! Rosemarie Tarrant

Went for breakfast, staff couldn’t have been more helpful , lovely Christmas environment, kids welcome and enjoyed it thank you

Food was amazing . The atmosphere was great

Nice place to have a great English breakfast 🍳 🥞 and pastries 🥐 in a crazy buffet. Nice service and

Jack is the best waitress.so friendly and accommodating especially to my 91 year old in laws

came in for lunch 11/11/24, had a warm welcome from ollie, we were served by the lovely jackie. overall great experience and amazing new festive menu :)

Amazing food and amazing service! Very quick Thank you very much Jackie Very friendly and chatty We will be back very soon!

This restaurant is a very accessible and friendly restaurant to visit with family Very nice food and excellent service Thanks you Jackie

We had a greeeeeeeaaatttttttttt meal Jackie was amazing and so friendly and super duper helpful Brilliant meal and my dad had lots of beer 🍺

Yummy....Tummy...Amazing food,lovely staff...Super Ambient..Highly Recommended

very nice food amazing service. Took the family out and had an amazing dinner, everyone who catered for us was lovely, and food was amazing!

Fantastic roast dinner. Huge!! We both orders the 3 meat roast and could not believe the size. Half a roast chicken each plus beef & lamb plus all the usual accompaniments. However it was not a case of quantity over quality. It was very well cooked with lovely rich gravy. Jackie was our server and she just made you feel at home instantly.

Fabulous lunch served by the equally fabulous Jackie, great value, lovely friendly service , cooked to perfection

A lovely meal, and a special mention to our waitress Jackie who was really good at her job, bubbly and friendly as you'd expect but also highly observant asking if we wanted more drinks noticing we were low, and made a point of serving a child's pudding first on another table.

Juicy steak friendly staff and outstanding atmosphere food arrived quick and it was delicious I wish I could leave more than five stars ⭐️⭐️⭐️⭐️⭐️

the meal was lovely, jackie was our server and although it was busy she was very helpful attentive and pleasant. i look forward to eating here again

We had a really nice afternoon, for 23 of us, the food came out in fast timing. Jackie was lovely and catered to all the need. Thank you

Went back here for another special family occasion (23 of us) and was well looked after with great service from Jacky and tasty food , thank you!

Jackie was a very good host, polite, efficient and bubbly. Food came out in a timely manner and was well organised. Only reason the food was 4 star is because it could have been a bit hotter. But, when there are 23 of us being served, it's kind of expected. Overall, the family and I had a lovely time. Thanks to everyone who made my grandparents' anniversary a special one 🫶🏻

Had a lovely meal last night, after a very long week we needed a hassle free evening and that is exactly what we had. Chloe our waitress was absolutely perfect she was not to much but not to little she was just perfect. She did not make us rush when we couldn’t decide whether to have a pudding or not. Over all it was a lovely evening and we enjoyed every part of it. Thank you to all the mill house staff but a special thanks to Chloe.

Chloe, our waitress, gave us excellent service this evening. Just the right amount of attentiveness.

Staying locally before flying out of Gatwick we went to the Mill House for dinner with our two young boys. Lovely service from both Jackie and Alicia. Lovely food too. The perfect start to our holiday, thank you so much!

Food was cooked just right for how we asked and the service from Jackie was great.

Food wonderful, Service brilliant, atmosphere no complaints.

Very friendly waitress with good service.

We have a monthly Thursday carers breakfast at the Mill House. Today we had Ellie, who was fabulous and friendly! Thank you to you and your team.

A lovely lunch. Very well looked after by Jackie..... I had a salad....all fresh and crispy lettuce....lovely! Dave and Maureen had a burger and a curry, and cleared their plates. Would wholeheartedly recommend.

Nice food bit quite a long wait.

Great food and a lovely host, Jackie. Helped make my son feel at home.

Jackie the waitress was friendly, efficient with service and made the family meal out a real pleasure. Thank you to all your team I will definitely be coming back a nice pleasant atmosphere.

Had lunch today 2nd Oct the service was faultless, very friendly , efficient as always, my fish 'n' chips was perfect great value we will be back 😀 !

Our waitress Jackie was lovely and gave a great service.

Always a friendly welcome and nothing is too much trouble 🙂. Food excellent and Jackie who normally serves us is a real pleasure

The calamari coating needs improvment. The driveway needs to be lite i tripped over a speed bump walking out

Well situated, fine reception staff and bar,restaurant were great. 9.30 a bit early though to pack up. No demand I suppose.

A very pleasant experience. Food was 10/10 and the service from Jacky was amazing

Jackie the waitress was a breath of fresh air , bubbly ,friendly and full of laughter . Great waitress excellent customer service, well done Jackie 🥳a real pocket rocket and credit to beefeater 👏👏

A wonderful meal served by the amazing Jackie. The staff at Mill House are always cheerful and welcoming.

Food was good as normal and Jacky our server was as chaty and cheerful as always.

Gave us the horrible round table for 10 people with a very tight squeeze. The food was below average but the waitress was great

The food was good and the service by the waitress Jackie was simply amazing would recommend for a nice meal out .

Nice meal, good food, happy staff and especially Harry who sorted all our food and Jacob who sorted the drinks.

Quality of food has gone down, and options reduced (new menu). I was going to order the rump steak and chips as I have many times before, only to be told it is no longer an option, I settled for the sirloin and chips. Ordered a rare, came out medium and the chips dark and oily, they apologised and replaced it only to come out much the same. I have been here many times over the years, but this was not good at all. The manager apologised again and took the meal of the bill.

Lovely meal with friends, great service from Kat, Ellie, Jack, Harry and Jess 😊

I came here for lunch with my twin sister and nan, and the waitress’ service was amazing. Her name was Jackie and she was so friendly, talkative and smiley, ensuring we had everything we needed. She made our experience here so lovely and was such a great person to have serving us.

An excellent time celebrating my Birthday with family party of 12, food very good and service very attentive.nothing was too much trouble Will be happy to book again soon.

We were a table of 12. There were other large groups too but we received good service particularly by Jacob who really put himself out for us.

Great value food for a quick family meal out

Kathleen was amazing, freindly and professional. She gave us a great service and the food was outstanding! Definetly be come coming back!

Very busy evening. Good food served quickly. Had to ask to clean tables. Otherwise a good evening.

For a very pleasant change for chain restaurants the roast beef was beautiful, tasty and not chewy . Service excellent, as usual

Jackie was amazing and very attentive. Amazing family lunch. We were a large group of 14 and nothing was too much trouble. Would recommend Mill House

Disappointing Poor value = prices up, portion sizes down Food comparable with Wetherspoons, but nowhere near the Wetherspoons value One (F) member of staff was helpful and friendly, the others "mediocre" Captive market with adjacent Premier Inn

Food was nice. The reason for the poor review is purely based off the service provided. We entered the restaurant and stood waiting for 5 minutes before anyone turned up to greet us. We had to go looking for someone in the end. When the manager on duty finally appeared there was no apology or greeting, simply a question “have you booked?”. The restaurant was very quiet but non the less we had actually booked a table and said yes and what name it was booked under. The manager asked if we had any allergies and we said no and she took us to our seats. Before even sitting down she was asking what drinks we wanted and we placed an order despite feeling a bit rushed. We then had our waitress arrive who was an older lady. She didn’t introduce herself so I’m unsure of her name but she was friendly and enough and interacted with our baby. Halfway through our meal we noticed our waitress was packing up her personal items and it appeared she was getting ready to finish her shift. At that moment a new waitress entered the restaurant near where we were seated and was very loud talking about her personal life and how “tired” she was and how she “couldn’t be bothered to be there” and she was at work so often that she should just “live at the restaurant as she was always there”. Slightly inappropriate but we tried best to ignore her loud chats with the kitchen staff. We had then finished our meals and waited for what seemed like a long time before anyone approached us. When someone finally did we noted it was this new waitress. She approached and said “are you finished”. We said “yes thank you” and she took the plates and left. Didn’t introduced herself or ask how our meals were. We did however look at her badge and her name was Zoe L. We then waited a long time again before going up to the station to collect our own menus to view desserts. Eventually Zoe returned and said “do you want any desserts”. We did and we ordered. Again another long wait for desserts which then arrived and was placed on the table with no words spoken. I ordered a crumble with custard and the crumble itself looked fine but the custard was splatted on the side of the plate and dribbling up the side of the crumble pot with a spoon shoved in the middle so the handle was all covered in custard. Terrible presentation and clearly rushed. We then waited and waited and no one came to clear the plates so we eventually went up to a waiter who was wearing tracksuit bottoms (uniform standards??) and was on his phone texting and asked if we could pay. His name was Jack. He took payment but said nothing. We gathered our items and left. No one around to say goodbye. Not once asked how our food was (in this situation it all tasted lovely). The bar staff were quick at refilling our refillable drink. Customer service from waitresses and managers were just at a really poor level. No manners, no professionalism. Disappointing as it impacts your experience of dining out.

Jackie did a great job, food was Xcelent

The staff are so rude! Me and my boyfriend just went in where they were EMPTY yet my boyfriend was abruptly told we can’t be seated without a booking as the waiter walked away. we then tried to book for right now and it said we couldn’t so I then asked who I assumed was the manager. Again like I said it was empty so I asked why we couldn’t sit in the restaurant and he was very rude and blunt because apparently the power had gone out which I wasn’t aware of because it didn’t state this anywhere and the lights were on🥴 He mansplained to me like I was a child in a very angry tone which I found very unprofessional. He then told me to read the sign at the host desk which I already had but wasn’t clear. It said something along the lines of ‘due to short staff we aren’t serving food at the bar or in the garden’ which I assumed meant because of the lack of staff, they were only serving restaurant food in the restaurant area, not ALL food??… in a restaurant? The manager patronised me into thinking I didn’t read the sign correctly when really it was just poorly worded with no context. I get things happen and staff may be stressed but it is not right to take this out on an unknowing customer who wants to pay money in your establishment! Like the waiter, the manager then walked away while I was still stood there without even giving an apology for the inconvenience

Jackie's service was great. Lovely time, thanks

Excellent food and customer service

Jackie made the afternoon most enjoyable, food was enjoyable and service very quick for the quantity of us ! Very pleased with the overall experience and our server Jackie made it that extra more enjoyable . She’s a star

Tasty food, friendly service staff

empty and only one bitter on,that wasn't the best..

Fantastic service and most of the food was great. The waitress we had was fantastic she was very friendly and helpful and very engaging. The food was really good but 2 of the 4 meals had eggs and they were hit and miss at best. But didn’t spoil the meal. Highly recommend

Jackie is a star and takes care to promptly follows up with u your food The due care and attention is served with enthusiasm Enjoyed the visit, food and service

Jackie excellent, great service and fabulous restaurant. Thank you very much it was excellent

Spent a lovely Sunday afternoon enjoying lunch inside (first class roast) then sat in the sunshine outside with a drink. Excellent service from start to finish

The waitress went above and beyond to look after our two grandchildren and was so efficient. Love that place.

Amazing service and great food. Thanks to Jackie for the extra special service and fantastic treats

Simple fair at a reasonable price.

We had 2 small children with us. The team were superb with them.

All staff are happy, competent and friendly. The food was perfectly cooked in a timely manner and the portions were a good size. Prices are reasonable. We have been looking for a go to place to eat out and this fits the bill. The only grumble I would say is that they were slightly short staffed and could do with at least one other waiter/waitress.

Very good, served by Jackie, excellent service.

Great service from Jackie and food was lovely xx

Brilliant when they have offers, good food, good staff.

Thank you for your service Jackie, we had a lovely meal today!

I've been a publican for 30 years. Just feel this venue could achieve so much more . I enjoy it, but always leave thinking, there's so much more potential. Can't really pick a dish. It's a bit hit or miss. Sometimes feel value for money, nice meal, other times 🤷‍♂️

It was my first time here with my family and the atmosphere was peaceful and staff were very friendly. Service was quick, the food was hot and fresh and above all very delicious (chicken burgers, and Salmon and roasted vegetables. The food was reasonably priced, with Blue Light Discount available as well. Good range of puddings and drinks, and free parking. We will be going back.

Fabulous fish and chips. We'll go again.

Food portions are small, I wouldn't say price vs quality and quantity is good. Lovely setting, and good size outside area (Dogs allowed)

Excellent service from Jackie interacted with 2 children (6 and nearly 3) brilliantly making enjoyable meal for everyone. Food was great as well.

Not too many people Nice spacious restaurant and lovely waiters.

Nice restaurant and lovely setting. Food portions are small. Service a little slow. Not totally sure how many staff were on but seem relatively busy at times.

A lovely bar and restaurant all the staff are friendly, inviting, helpful with everything you need all very kind! We were staying at the Premier Inn across the road, From Friday to Monday 12th to the 15th of July, For visiting our friends, We went in each day all the food is very nice! Whether it was breakfast, lunch or dinner, All lovely and tasty along with the puddings, The drinks are very good great selection of drinks, All clean and tidy! Next time we are visiting we will definitely be going there! Thankyou all very much! Highly recommended!

Excellent meal. They were great with the kids, and catered excellently to the dietary requirements. The waitress was top draw, didn’t have an empty glass for the whole meal

It always seems to be busy and understaffed, good service, but they're stretched sorting coffee, taking food, orders etc - it's usually booked out. ---- Previous review Went for a breakfast with the kids, booked at 10.15, at 10.30 they whipped away the orange /apple juice my son at 10.31 asked if he could have some and was told flatly no. Not even a ooh sorry we stop at 10.30. come on, be better.

My last time eating here was on my birthday and was a huge let down in all honesty, the food was average, the bar had nothing that I actually wanted for my 1st 2nd and 3rd choices of drinks as they had run out of everything, so I ended up with a pint instead. Wasn't asked if I had a beefeater loyalty card either. Major let down as they are usually really good here.

Two lovely breakfasts whilst staying at the premier inn next door. We enjoyed the buffet and then had lovely freshly cooked hot food of our choice served to us. Excellent and well organised.

Ellie, Jack and Zoe were all amazing ensuring that our evening was the best. Great service, delicious food ( we had a voucher which made it even better ) Thanks guys yet again x

Many thanks to Jackie for the fabulous, fast, friendly and caring service. She’s so lovely and funny. The food was delicious and we had a lovely memorable afternoon .We will be back!

Lovely time celebrating a family birthday Jackie, who looked after us, was fantastic and her service was faultless. Very enjoyable

Food was nothing special and the portion sizes mediocre for the money, service was ok

Delicious food, excellent service from friendly staff. Ellie was so efficient, welcoming and helpful and went above and beyond. Jack served from behind the bar with such an efficient manner, giving advice and was so friendly.

The food here is consistently excellent and good value; the wait staff are warm and welcoming and the children love the food too

Excellent service from Jess, as usual. We had a lovely meal very friendly and welcoming staff . Good food and value for money.

Looked after so well by Oliver - we stayed two nights in the premier inn next door and Oliver greeted us each day and even helped my Dad pour his juice form the heavy juice jug - he was really attentive, and it made a huge difference - thank you Oliver! Party of 8 going to a wedding on 23/6/24

A lovely place for food enjoyed it staff friendly

Jackie was amazing Always so friendly and approachable Great with the older customers Deserves a bonus

We love Jackie great service very friendly , food is amazing will definitely be coming again ,

Food was ok but the best thing was the great customer service we got from Jackie. She was amazing with us and my twins

The food was excellent, great value for money and tasty. The staff were all very friendly and helpful but clearly they need more and we had to wait for service.