The best restaurants in West Auckland County Durham North East

Stayed at the Manor Hotel over the road for 1 night and decided to pop in here for a couple of drinks. Has the feel of a proper local pub but the regulars and bar staff (Kieran was a great laugh and very welcoming) were all friendly and chatting away with us. It was Karaoke night with everyone getting involved having a right laugh. If you're visiting the area give this place a visit - you'll enjoy yourself!

Not good at all , ordered kebab and throw in bin , waste of money!!

Food was cold and bland defo not eating again from here

Lovely food! All fresh and very tasty. We will definitely be back

Lovely food the staff are lovely and friendly

Very welcoming and helpful. Broad range of food to suit all, healthy and not-so! Music just right, not too brash or noisy.

The hotel, rooms and spa are lovely - I often have people staying there who visit us but…….Three of us ( all locals, in our 60’s) have been going to the bar at The Manor House regularly for about 6 years for a monthly get together for wine / whisky and chat and spend well over £150 a session. However since some staff changes (staff leaving) the service and the attitude of some of the (largely untrained) staff has become very unwelcoming. There’s a definite atmosphere of ‘we don’t want locals’ which as we’re often the only ones there is quite surprising and disappointing given our custom over the years.

Ordered the Mighty Meat-Decadance Base (which cost and extra £3.50). The base was literally 2 tortilla wraps instead of the 2 thin base as stated online. Chips were cold, very very disappointed and would not recommend

Granddaughters favourite treat.

Like to say you get what you order but waiting over an hour to ring up and be told they don’t have any order for you but took cash online and confirmation email won’t be ordering from here again that’s for sure and judging by reviews as well would recommend going elsewhere

Three of us called in for a coffee, 20mins after placing our order went to the counter to see if there was a problem to be told rather abruptly that our order hadn't been started because we were supposed to let them know we were ready for it...strange, never had this issue before. After 5 mins or so we were called up to collect our order but only one coffee was ready, minutes later we were called again for the second coffee, then called back again for the third coffee and one prepacked sandwich, then after another few minutes called back up for the fourth time to get the toastie. This seemed to be the case with everyone having their names bellowed across the floor for each item of their order. A little bizarre, surely easier to put everything together for one collection??? For some reason, our coffees came in paper cups instead of mugs even though we were sitting in, and the toastie came on a plate. Unfortunately, grandma had a mishap with the paper cup and the tall coffee spilt all over her and the floor, which would never have happened if she'd had the proper cup in the first place. Anyway, we ran up and asked for a cloth or blue roll, etc, so we could clean up to be told we should just use the napkin dispenser. Almost 20 napkins later there's still coffee everywhere and now a soggy pile of napkins on the table too, the place wasn't busy but no help offered whatsoever, even had to go and get a wet floor sign ourselves. None of the tables weren't being cleared or cleaned we also had to do that too when we arrived. Sandwich and toastie were not nice at all. Both had a very strange taste and were left. The surviving coffees were fine, but this was our second time to this site and both visits were terrible with zero customer service. we won't make the mistake a third time.

Your a joke how can you get an order wrong when it comes direct to you on just eat half the order missing and it’s cold every time you can’t blame just eat either as you always do they don’t do the orders and put them on the bag you do they just deliver it

TAKE CASH ONLY ...They are always very reliable when ordering or picking up ..sometimes there hit and miss quality wise ..I don't recommend going soon as they open as you are better when they have been open a while and have a proper cook on at a certain time ..say 7 pm ...I would not recommend delivery ,as I witnessed a woman who had been smoking heavily ,pick up delivery ..drop some of it in the car and come back in for a bag to scoop it into ..with a cigarette on ...not good...and must have been freezing by the time they got it ... Last time we ate it was amazing only two weeks ago on a Friday evening ..may go tonight ...see if we're lucky

If I could put 0 stars then I would! Most of the meal was ok if a little overpriced however one part of my order the Chicken Strippers Combo failed to be delivered at a cost of £7.99. Customer Services are far from helpful with this and are offering a voucher. I don't want a voucher. I want a refund. I rarely go to Domino's due to the overpriced food. The only reason I choose Domino's on this occasion was the ability to pay with PayPal! So overall overpriced good quality food (the items that were delivered) but absolutely shocking customer service when they get it wrong and fail to deliver all of the meal!

Great location, plenty of free parking. Staff warm and welcoming. Notbing too much trouble. Dining area spotless. Food was delicious and great value. Will definitely return.