McDonald's in County Durham

Granddaughters favourite treat.

Get the order wrong a lot, but really lovely staff, easy, convenient, drive thru handy!

Great customer service I ordered on the app I made a mistake pressed wrong collection point went to collect at drive in not a problem the young man helped me and sorted it out in a minute thank you . Food lovely and hot and best coffee

Miserable, Moody, never get an order right

Got delivery missed all the fries off the meals and the chicken nuggets tasted like rubber , rang up to try and get money back for the fries the missed off and they about as much use asa water proof tea bag

Never have a full menu on Always cold Always get the orders wrong

Only putting one star because I really think they should update there delivery distanc I'm only max with traffic 10 min away not even that and it's apparently to far if they actually updated the distanc I would probably order once or twice a week it's very nice to have e after a long day at work so McDonald's take notes here please

Speedy drive-thru, friendly efficient staff, but no milkshake when I visited. Not happy about that.

I had to wait 10 minutes for my food that came served cold I just think it’s absolutely appalling that me and my dad had to wait meaning that the iced frappe has melted so my mum is going to be fuming and it’s always an absolute whenever I order in

Three times now the order has not been right disgraceful

Got my order wrong in 2 different ways and one of them was no Jam included for a muffin and jam

Thurs 29th Aug, no drive through, not much choice/not available, no receipt given, missing items which I never noticed til I got home. Dire and never again.

What an absolute terrible experiance here on Sunday 25/08/24, used the drive through and odered a big mac meal and mc chicken sandwich meal, got told to wait at the last window stayed there for about 20mins with no sign of our food so decided to park up in their carpark and go into ask for our order on which it had been sat there this whole time and was cold so they cooked it fresh and made us wait for another 20mins. Will never use this Mcdonalds again.

Cheap and warm, but fighting by the boy racers in the restaurant and a requirement for a permanent security guard is the takeaway here. As usual located on a car dependent distopian 'retail park'.

Yet to receive a single order correct. 1 order never even came at all. In general the worst McDonald’s in the country.

Order my food with table service. When it arrived it was all cold. Too late at night for me to bother as it was gone 11pm (I'd been to Kynren) Don't normally visit McDonald's, but the least I expect is for the food to be hot.

Ordered mc Donald's for dinner for grandchildren spent £39 only coke ice cream arrived phone up about food was put through 3 different poeple and was told have to wait 24 hours for food yet quick take money out bank Hope this is sorted tomorrow

Worst mcd ever been to. Waiting time is unacceptable and staff seem don't care at all

Ordered on McDonald’s App for delivery. Waited nearly an hour and the food was stone cold.

Ordered 2 boxes of 20 nuggets tonight at the drive through to get home and find each box contained 11 nuggets each! No receipt given at pickup window with order on so had nothing to prove it and tbh its to far to go back and go inside to sort it. I go to the drive through do that I don't have to go inside! Will be checking my order at the pick up window from now on.

Paid for an order in advance via the app, attended to collect and waited 5 minutes before staff acknowledged us stood waiting. told they would not make my food for a min of 10 minutes. When speaking to the manager and explaining we had paid extra for an Uber stop and would like our food we where told it’s “not our problem” drive through was closed at the time & the only other customer in store said he had been waiting 20 minutes before getting up and leaving. Waited over 20 minutes for food for it to be freezing cold, no milkshakes, no McCafés as per usual. Easily the worst McDonald’s in the area.

In comparison to some other McDonald's it is pretty good. I'm a regular user and enjoy it as a break during my shopping.

Got chips, coca cola, mcflurry and a sweet chilli chicken wrap. Chips were stale and unseasoned, drink was flat, got given a wrap with no lettuce and no cucumber when I asked for no mayo and no cucumber. Near inedible food. Absolutely ridiculous

the worst mcdonalds known to man, staff regularly forget food and sauces, never have anything in stock. tonights quote was 'we can do three single cheeseburgers but not a triple' absolutely laughable. whoever owns this franchise would be better off taking his money and running

Service is absolutely awful, order 2 items, get told to wait in the car park, usually waiting 20+ minutes. Orders have a 50/50 chance of being correct and a lot of items are usually unavailable. Probably best to avoid.

You go in and it takes one and half hour wait every time you go in it was only for 5 chicken selects mangers don't care, just not worth it to avoid at all cost, go to kfc or the new chicken spot

Every time I come here I use the drive through and every time I get told to park up and wait, and wait, and wait......nothing fast about this place, probably understaffed or poor management

I ordered via the machine incorrectly and received a meatless pathetic looking cold bun! When I returned my food it became clear I had ordered cheese and pickles! The staff kindly rectified this for me hence I have just enjoyed my double cheeseburger. Thankyou for issuing this order despite the pathetic bun was of my own making!

Staff who don't care about the cleanliness of the establishment, staff who constantly get orders wrong, staff who keep you waiting 15 min to take your order even though they are stood about talking.

Was waiting for too long for my order. It took around 25 minutes to arrive.

Chaotic. Management seems to wander and are not in control of orders. Who waits 50 minutes for fast food. When asking staff to find about your order, they don't come back to you! Food cold.

Absolutely disgraceful by time I got delivery an hr late all food was stone cold coffee was stone cold and order was wrong and stuff was missing and charged for it never again disgusting

Ordered on just eat for the first time from Bishops Auckland McDonald’s was delivered 15 mins later than the latest time estimated coffee spilt out so only half a cup and no sauces that were ordered and no straws poor just eat driver couldn’t apologise enough for the spilt coffee obviously bad packing

Ordered chicken selects and got chicken nuggets never felt so infantile in my life. Showed th delivery driver he said get intouch with macdonalds who have not answered there phone

Only reason I give it one star was to post this review. Did try to contact via phone but unable too. Where do I start . No straw for drink, no fork for salad and yet again no salad dressing. My burger was freezing cold about half way though I started to gag when I removed food from my mouth a l brown hair was in it couldn't eat more. I thought well I still got my side salad I ended up binning that as well apart from lettuce on top rest of it was totally uneatable wilted black totally disgusting I thrown better out there was even what looked like a rotten piece of onion brown looking. I also decided to try the new chocolate and raspberry pie. This order was put in at 18.00 sticker on pie said made 16.15 ready 16.25 discard 17.45 . Should not have been sold after 17.45 again pie was cold. Not first time we had problems with this store last I complained about food not been delivered they just blame delivered company. Sorry but delivery company can't be blamed for sub standard food and hair in burger. I don't eat McDonald's very often infact rarely now never again. Don't know about my son it's his choice but I never have one again.

Every time I order online something is missing. Most recently it was a pie. Last time an entire meal was missing. Absolutely fed up of it

Way to busy with poor design of store and roads outside. Food sits for a while before being handed to customers. Waited 20+ minutes to receive food from ordering. Just eat drives seem to get priority which I find quite rude, especially since they just shove phones in staff’s faces. The staff themselves are polite though and they just look over stressed and under staffed. Plus I didn’t get the correct order but I had already walked outside and the manic place was not worth trying to get the correct item, I just ate the wrong burger instead.

Never has cheese flatbreads ever!

Absolute joke! They never get order right and service is bad. Very slow. Rude staff. Worst McDonald’s I’ve been to yet.

It’s awful now as you have to wait for huge orders made by lazy families.

Quality of food is very poorly presented. Service seems to depend on who your servered by and they clearly overun and prioritize just eat orders. None what I witnessed, just pure chaos, horrendous place what's becoming a local talking point

The staff RHEA is working very bad and really very slow we are awaiting up to 1 hour and she is very rude

Greggs opening this lot will have to try harder

Server was rude and demeaning towards children and called them stupid because of a simple mistake this resulted in the kids wanting to leave and after this tye staff acted demeaning towards the kids

Got it delivered and my nuggets and chips were freezing cold. My lads burger is missing a beef patty and cheese missing half of his burger!!!

Ordered 2 plain cheeseburgers and both were covered in onion. Cheeseburgers aren't even meant to have onion and if it's because they're cooked together then that's not great cause what about allergies (not sure why they would be, never had this issue before) Also the new buns are gross

All staff we extremely helpful and friendly especially the girl with the high vis jacket who was tidying up. Well done

Got my delivery wrong and didn’t care so will not be ordering from here again

All my food here has been delivered hot, especially the fries, correct orders and super friendly and helpful staff. It's been so much better post-covid.

Service is rubbish they never answer the phone!!!!!!!. Have a load of kids sat in on a night cudnt get a seat last week for the teens that are in not even eating just on there phones its like a youth club would not recommend anyone taking young children cos the language out og the teens is disgusting im dire police have been a few times

Was full of rude kids , playing around and disrespecting people around

How can you get so much incompetency In one place at the same time without it being a crime!!!

Ordered for this place many times never had a warm chip from any of the orders pretty sure there was a pube hair in my 5 chicken select once and the McFlurry ain’t flurrying taste like bath water wouldn’t recommend

Five starts! The owner, Jack Massey Welsh (Or JackSucksAtLife on Youtube), was awesome! He gave me a complimentary kiss when I walked in. I asked for crunchy pancakes and he was super resourceful, he put the several cockroach families living in the oven to give it that crunch, I respect that.

There was no Jack, but its still a McDonald's.

Good food but service bad. I asked them to get the owner, and some random guy came. Where's Jack?!?!!?

Absolutely abysmal two hours waiting on just eat chips came wet and cold burger and wrap ice cold McFlurry sloshed all over the bag inside courier was at the restaurant so why prepare the food and wait two hours to send it out ? Never again

Absolute rubbish! I went into the restaurant tonight to order a meal to take out. It was very busy but delivery orders were obviously being prioritised over all others. One customer had been waiting for 40 minutes in the car park when his order was sat on the side. The McFlurry was half full and not even mixed, the burger was thrown together and the chips were stone cold. In fact when I eventually got my order after about 30 minutes of waiting the only thing that was warm was the diet coke! The staff were doing their best but were short-staffed. However this was incredibly poor and I won't ever be returning to the restaurant.

One of the cleanest McDonalds what i have ever seen! The staff are kind too.

Ordered via just eat and my order never arrived

Awful full of Gypsy children swearing constantly was not pleasant at all staff would not tell them to leave ststcaway from thos mc donalds if you are bothered about your children hearing every swear word possible from the lovely Gypsies

Lost count of the times I've been through the drive through and order has been wrong. Last time two meals came without fries. Only time I'll go again is for my morning coffee. (Which they have still gotten wrong in the past)

It's a mccdonalds as good as can be decent site quick service.

Always served the food ordered, usually it is very quick but I know at busy times the road layout is not ideal, the food is usually to a high standard, and served well presented, the are staff friendly and the orders taken correctly.

The driver threw service is not very almost every time I go thay get order wrong. When you as for plan berger just with bacon and ketchup. Then when I get home they put cheese on witch my 13 year old daughter doesn't like she gets upset. 😒

I hate that this is my local McDonald's because it is appalling, the food is almost never right, our order always missing something, takes ages go arrive, no sauce, straws or care given packing the bag. Just avoid at all costs.

went in and asked for a simple plain cheese burger got given a burger with salad and mayo nearly died as i am allergic salad and mayo this is out of hand i will not be retuning also stop hiring kids that dont speak clear english

Terrible McDonald's drive through is a joke food never quick told you park up and items constantly missing staff are to busy messing around shambles of a branch

Food was cold ordered x3 big & cheesy large meals. As always chips cold .

Stone cold delivery on a night takes over an hour drive through only takes 10 minutes unless it's busy you may aswell just pick up your orders for those that can live 3 mins down the road and the order is cold and missing items night staff need to get act together or sack drivers.

The worst McDonald’s I’ve had the misfortune to visit. They forgot my order then never even got an apology! Staff were to busy stood around talking to each other. Food was rank.

Food was ok but a load of dips were missed. No worse feeling than getting home and finding out your dipless. Miffed is an understatement

It's McDonald's at Bishop Auckland, what can you say? Usually 50/50 chance of whether the milkshake machine is working or there is another random excuse for it not. Have started to get a liking for banana-chocolate milkshake when I ask for chocolate; however, they can't replicate when you ask for banana-chocolate flavour. Hardest worker in the restaurant is the lady who cleans up the main restaurant area; she's lovely, friendly and a proper character.

Long waits now. Not fast food anymore

Went with my granddaughter I'm disabled and staff were very helpful

Totally shocking I'd be ashamed to say I work there manager useless staff useless go elsewhere if u want a descent mcdonald's

Absolute shambles of a McDonalds. Had to wait over an hour in store to get food we ordered. Literally asked for a refund in the end and got attitude from the manager on duty. Disgusting and useless. Will never visit this shambles of a store again.

Incorrect order - dips missing and told sometimes you get monopoly peels on the boxes sometimes you don't. Very disappointed with this visit

Called here on Sunday, ordered via the app using an offer, then went through the drive-thru. I gave my code and ended up waiting a few minutes as she was having bother with the till obviously someone new to the job. Eventually, I was told to drive round, and there was a young lad also at the till, the pair of them now struggling. The young girl said there had been an issue with the order, and it had gone off, so I said I was in a rush and told them to just leave it. Only half an hour after leaving, I was then charged for the meal that I cancelled. I have just Rang the phone number of this branch only to be told as it was through the app I had to go via customer services online. The money is irrelevant it just comes down to yet more incompetent people who can't do a simple job! Bunch of morons! Won't be back here time to stop eating this overpriced junk. Even if it is sometimes handy to grab something in a rush, I'd rather go hungry for a while longer!

One of the worst McDonalds I've been in to be honest. No atmosphere. Coffee cold due to standing for so long. I don't know what's happened to Macdonald's but it ain't what it used to be sadly. They seem more focused on food delivery orders than customers visiting the site to sit down and eat.

Nice staff. Reasonably quick service. Ordered 3 meals (large) the fries were barely half full in all 3 meals.

Went through the drive thru, food was hot and made quickly. Staff friendly and efficient

Terrible, all they did was burgers. We sat for 30 minutes before we realised the waitress wasn't coming then we ordered of a 3 ft High sticky iPad. No plates or metal cutlery and no table cloths or condiments. Choice of Alcoholic drinks was none existent. Its KFC for me next time. Hope its an improvement on this.

Every single time! Mcdelivery items missing! It's beyond just annoying now when it is literally every order I've ever placed for delivery! Sort it out because a refund in 15 days is not acceptable service

Extremely busy, had to wait a bit longer than usual even though we ordered ahead with the app and waited in the car park collection bay. Some items weren't available, but that's something we've got used to with this particular branch. Food was up to its normal standard and fairly hot. Still have a big problem with the lack of "normal" sugared drinks as health problems prevent being able to tolerate alternative sweetening ingredients.

Super place,very friendly and very quick lovely place,ken and madge jordan xx

Me cousin got kicked out for chucking a chip at someone

Went to this McDonald’s drive thru tonight. Ordered 2 PLAIN double cheeseburgers and 1 mayo chicken with extra cheese. When we went to the next window to pay the woman even read our order back to us and she stayed PLAIN. When got the bag of food the food was barely warm because the bag was cold all the way home. Went to open the two cheeseburgers and they weren’t PLAIN at all had everything on them. What if I was allergic to something in the burger. Your staff need to start listening when taking orders.

Just don't go. Grandkids insisted, first and last time.

Missed part of the order too busy too check

Working order road hotest mcdonalds I have had in a long time 🖐

Very possibly the worst McDonalds drive-thru I've EVER been to. Managed to get the order wrong between the order point and the pay window. Told by the next window to wait in the car-park. 5+ mins later half the order turns up after we flag over a confused looking staff member wandering round the place with multiple bags. Some time later, the rest of the order shows up.

A few weeks since I've been there, but I was very impressed by the friendliness and efficiency of the staff, and especially the kindness of the gentleman who helped me when my receipt didn't come out of the machine and I didn't know the number of my order. Unusual to get such good service somewhere so busy!

Went through drive through. Told to park anywhere in carpark. Thought as we had to wait food would be piping hot. Not the case. Chips which the box was only half full was just warm and rubbery. Big Mac was thrown in the box from distance by the state of it. After I removed what looked a full lettuce. Looking box I also long dark hair amongst it. Won't be back .

Worst McDonald's I've ever been to - alarms going off constantly but being ignored, staff stood around when there were customers to be served. Orders were all basic but wrong including not giving out sauce or basic changes. Wasn't busy and yet seemed totally chaotic.

Ordered chicken nuggets in the drive through, did not get chicken nuggets in my order. Staff had awful customer service and did not rectify their mistake, not a good look for the brand.

Perfect and the service was great but we had to keep going back to get our food redone because the kept messing up and kids were very loud and knocked a lot of staff.

Quick service very happy good quality

I think we have missed the concepts of fast food. Told to wait, food was cold! What’s the point.

Rubbish as always won't be back