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2690 Opinions in 1 websites
After weeks of debate. And a reporting to the BBB I've decided to add a review to this process. Beware of poor business practices by Hilton management team. Had an upcoming stay but had to cancel. A "deposit" was charged 24hrs after cancelling. Cancellation was 60 days prior to stay. Was told that it's the hotels discretion when to charge a deposit and cancellation fee. So the hotel team DECIDED to charge me after I cancelled. I work in the industry. We take deposits when the guest books. Seems like they forgot to do this then charged after I cancelled. A fee is usually charged and upheld for a room that loses revenue. Not a room you will most definitely sell again. NEVER STAY HERE if this is how management show "hospitality" when you cancel 2 months before the stay then I'm sure they do not have your best interests at heart. I will never stay at a Hilton again. Will push all my clients to avoid Hilton especially this property when in London. Sad after many loyal years they valued a quick buck over being hospitality professionals.
1894 Opinions in 3 websites
Service is great. But the food is just meh for the price. There is a food market a stones throw under the railway arches, miles better, for similar if not cheaper prices. Ordered a burrito, not much meat or fillings other than rice, and despite having cheese and cheese sauce I couldn't taste any cheese.
1711 Opinions in 1 websites
The staff, particularly Ali, truly enhanced our stay at Mercure London Bridge. His attentive service and professional demeanor made us feel genuinely welcomed throughout our visit. The stylish lobby creates an excellent first impression with its contemporary design and comfortable seating areas, perfect for relaxing after a day of exploring London. The bar is a hidden gem - offering a well-curated selection of drinks in an inviting atmosphere that's ideal for both unwinding in the evening or meeting friends. The hotel's prime location near the Thames, combined with these excellent facilities and outstanding service from team members like Ali, made our stay memorable. Highly recommended - a solid 5 stars.