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Outdoor
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Outdoor
1702 Opinions in 2 websites
Excellent meal on short trip to meet up with family. Very tempting menu and food definitely did not disappoint. I think the fact that restaurant was so busy on a Monday night clearly shows how good a restaurant this is, and with great staff too.
1701 Opinions in 2 websites
The food here is incredible. I had chicken shawarma with half chips and rice, and pitta and hummus. Insanely delicious! Partner had lamb shawarma which was equally as good! The seating area is small and you'll probably be close to other parties, it was hustling and bustling with a nice buzz. But do bear it in mind if you don't like close spaces.
1683 Opinions in 2 websites
My wife booked one of the best rooms (£150 for a night) at this hotel for my 30th birthday weekend. We made our way from Birmingham (a 2 hour 30 min drive). One of the reasons my wife booked this hotel in particular was that this room had a TV which was in view from the bath. When we went to the bathroom, there was a TV by the bath but the remote holder on the wall had no remote and we could not put the TV on. We went out to eat soon after and informed the lady at the reception desk (who was pleasant in her demeanour). She said they had a 'spare' remote downstairs and will have a look. When we came back from our meal, the same lady said the TV was not working and because of this, they will upgrade our breakfast. Later that night, I went to shower and the temperature of the water was uncomfortably warm, almost painful. However the shower thermostat knob was jammed and the temperature could not be changed. The following day we went down for breakfast and there was no one at the reception desk to report this to. We proceeded to the restaurant for breakfast and the lady asked for our room and said we could help ourselves to anything on the table (the breakfast which is included by default on booking a room at the hotel). I told her that her colleague yesterday told us that we would get a complimentary breakfast upgrade due to the TV in the bathroom not working. She wasn't aware of this and went to speak to Piero (who I believe is the owner). He granted us permission to upgrade our breakfast. The breakfast was really good and my wife and I both enjoyed our respective plates. After breakfast we went back to the hotel to find someone to tell about the shower issue, again nobody was manning the reception area. I went back to the restaurant and told the lady about the issue we had with the shower thermostat knob not working. She said she would send someone to have a look. Piero came upstairs quite promptly, I thanked him and let him in. As soon as he came in, he mentioned they've had a busy week and no one has complained about this; almost implying that I must be lying or caused the knob not to work. We proceeded to the bathroom and I put the shower on. He put his hand underneath and said 'this is perfect'. A little while later, he corrected himself and said 'actually this is too cold for me'. Putting your hand underneath water is quite different to putting other parts of your body underneath it. He tried to adjust the thermostat knob and couldn't. The response should have been to acknowledge the fault, not to mention how the temperature of the water was for him. We had paid for the room, not him. Piero did end by saying if we are ever around again, he will look after us. However given our experience, we will not be coming again. I think the staff (aside from the lady at reception on the first day) could do with some hospitality training as we did not feel like paying customers and did not get the warm reception hotel guests should get.
1682 Opinions in 4 websites
Arrived 4.45, waited 15 mins before anyone came near us, ordered starter, waited another hour before our main meal came. Numerous excuses, such as we cook your food fresh, then the order didn't go through, people who came in after us were served, paid and away before we were served our meal which was lukewarm . All in all a pretty miserable night for my wife's birthday ! Won't be back.