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Outdoor
The best restaurants serving Spanish food in England
535 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1526 Opinions in 4 websites
Food was good but service was fast food restaurant standard. I have been here a few times and used to like it, hence coming back with my friends, but definitely not going back again. Booked a table for six people on a Thursday night, well aware in advance the booking is only for two hours, absolutely no problem. A couple of friends arrived late due to traffic but we didn’t wait, we ordered food and drinks first. Waitress felt it was necessary to remind us the booking was only for two hours every 20 mins with the manager on the night kept checking when the other two guests in the group arrive with an attitude. The bill landed on the table 1.5 hrs into the booking, 30 mins short of the booking, without us asking and by the said manager with a poker face. Such a shorted sighted approach for the business. Yes it was lucky enough to be busy on that night (not the same when I visited previously) and they felt that they could kiss off their guests with such poor service. That’s how restaurants loose their returning customers. Such a shame, the previous serving team was much more professional. If you are not looking for a fast food restaurant at this price point and want to enjoy your meal, definitely not recommended.
1484 Opinions in 2 websites
I am starting my review with the following statement that gets added to the bill so reviewers can see how this restaurant operates without having to read the full review ' 10% TIPS INCLUDED - FOR PARTIES OF 1 OR LARGER, 10% GRATUITITY IS APPLIED AUTOMATICALLY. IF YOU HAVE ANY QUESTIONS SPEAK TO THE MANAGER' We had 4 tapas and some bread and also ordered a bottle of wine. We asked for a bottle of Rioja that was listed on the menu but we were told that was not available, so we moved to the one above it instead. We waited for our wine but then we were informed by our waiter that instead he could offer us a different red and that it would be £40 (approx.) I said well the wine I ordered was around the £30 mark and didn't really want to pay £40 - mainly because I am not sure why the customer should have to fork out an extra £10 because they cannot locate the wines they have listed on their menu. He informed me that he would knock the service charge off the bill. I thought this is strange because we are only a table of 2 people, why would there be a service charge? Thankfully one of his colleagues located the bottle of wine we had ordered and the issue was resolved. Our food arrived and we must say, it really was mediocre. The gambas were incredibly expensive for the size of the portion and the size of the prawns. When the bill came we could see that they had added a 10% service charge with the statement on the receipt ' 10% TIPS INCLUDED - FOR PARTIES OF 1 OR LARGER, 10% GRATUITY IS APPLIED AUTOMATICALLY. IF YOU HAVE ANY QUESTIONS SPEAK TO THE MANAGER' What a strange approach and way to manage tips - tips SHOULD be discretionary, not mandated. Tips should be left based on the service received and the dining experience. Secondly, stating that 'for tables of 1 or more' automatic tips are applied, you cannot get tables of less than 1 so basically this restaurant is stating that all diners will have this automatic tip applied. Would we have left 10% for the food and service received , no we wouldn't have done. Will we be back or recommend this restaurant? No we will not.
1351 Opinions in 2 websites
Pros: Great location, pretty, dark and cosy decor. Service was good and attentive. Tip: Request a table downstairs or in the back room upstairs. Front room upstairs is a bit crowded and noisy and very dark! I had to use my torch to check the colour of my food as everything looked grey and unappetising in the low lighting. Cons: The food was disappointing, wide selection of dishes but some of which were not overly authentic and some dishes came out colder than they should have. Most dishes lacked flavour and either tasted and or looked like frozen party food. Overall it was just ok, and neither of us said we would return.