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The best restaurants serving Italian food in East of England
591 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
223 Opinions in 2 websites
Guess it was one of those times that a well rated cafe didn't perform. My wife's food came 10 to 15 minutes after mind. Staff said it was due to how long it takes to heat up the frying oil, missing the point. When they came, the cheesy chips were bland. Smallest slice of chocolate cake I have ever been served. Again, when challenged, the staff, including the manager, it wasn't their fault. As if they were not responsible for what was served. I suspect that a lot of this is " kitchen- centric" thinking rather than " customer- centric". Sorry for this negative review, but the experience has meant that we most certainly will not be back. -------------------------------------------------- After owner/manger's reply (sorry but cannot see how to other reply) Thank you for the time to sit down and compose your response. It would be far better to sit down and chat on person about this, but that won't happen. Where I work in the hotel and hospitality trade, we ask guests to raise issues with us when they happen so they can be sorted then and there - which is impossible a week or so later. We did raise the issues but little dialogue happened afterwards apart from the offer of a substitute desert. My wife and I did leave your place feeling very disappointed, which I am sure we all regret. I do not want to quibble about details: he said, she said... However, please be assured that about one-third of the bowl of chips was not eaten. It was the first thing my wife, who had been ill, had eaten that day and I wanted her to at least eat something for her health's sake. I was just glad that she had eaten something. "Kitchen-centric" in my clumsy way is an attempt to refer to thought processes that focus on how the food/drink is delivered and not on how the customer receives them. In this case, a member of staff seems to work through the items ordered one at a time: croissant served first, then 10/15 minutes later the cheesy chips. Customer-centric is “How would the customers who have come in together like to have their food served?” We were not asked about his or informed of the delay – I had to leave my seat to ask the three members of staff about this. Finally, you say you are sad that I “felt a need to leave such a negative review on a small independent business”. I agree and I apologised for doing so in my review – but which would you prefer: people walking away without comment and never coming back or people being honest with you about their experiences, entering into dialogue, maybe accepting criticism back, and giving you a chance “to take on board” our feedback – however uncomfortable for all of us.
166 Opinions in 2 websites
Tried this pizza restaurant in Berkhamsted for the first time for Bank Holiday dinner at 7.30pm. The whole experience was very strange. Not really sure how a restaurant like this exists in Berkhamsted as it is completely different to all other restaurants in the area. They didn’t seem to have anything in stock. There was one guy running the place. He said he only had 2 orange drinks left so my kids had orange and I had to go for a Diet Coke even though thats not what I wanted!! . How can a restaurant not have any drinks? I ordered Piccante pizza which should have had chilli peppers and oregano, sausage and red peppers on it. It came with only sausages and red peppers on top. So he clearly did not have the ingredients in stock to put on the pizza. What a complete joke! So it was just lots of red peppers with a few slices of sausages with no flavour at all. See photo. 2 kids and 2 adults we had 4 pizzas and 4 soft drinks for £63 which for a place like this is a complete waste of money. It was cash only so they don’t accept cards yet he did not have enough cash for giving change back. The whole experience was just odd. Not sure if we were there on a bad day or if its always like that but we will most certainly not be returning. When you order a pizza you expect all the ingredients specified on the menu to be put on the pizza!!
315 Opinions in 3 websites
This restaurant only opened under this name last month and appears to have a new menu etc. It was formally called II Palazzo and from the dates of the reviews below they all refer to the "previous" restaurant. Service was Ok but instead of the large dining room shown in the photos we were all packed into tables set out in the former bar area with about two feet between tables. Food was Ok