Graystones in South Cambridgeshire - Phone Number, Reservations, Reviews

Guess it was one of those times that a well rated cafe didn't perform. My wife's food came 10 to 15 minutes after mind. Staff said it was due to how long it takes to heat up the frying oil, missing the point. When they came, the cheesy chips were bland. Smallest slice of chocolate cake I have ever been served. Again, when challenged, the staff, including the manager, it wasn't their fault. As if they were not responsible for what was served. I suspect that a lot of this is " kitchen- centric" thinking rather than " customer- centric". Sorry for this negative review, but the experience has meant that we most certainly will not be back. -------------------------------------------------- After owner/manger's reply (sorry but cannot see how to other reply) Thank you for the time to sit down and compose your response. It would be far better to sit down and chat on person about this, but that won't happen. Where I work in the hotel and hospitality trade, we ask guests to raise issues with us when they happen so they can be sorted then and there - which is impossible a week or so later. We did raise the issues but little dialogue happened afterwards apart from the offer of a substitute desert. My wife and I did leave your place feeling very disappointed, which I am sure we all regret. I do not want to quibble about details: he said, she said... However, please be assured that about one-third of the bowl of chips was not eaten. It was the first thing my wife, who had been ill, had eaten that day and I wanted her to at least eat something for her health's sake. I was just glad that she had eaten something. "Kitchen-centric" in my clumsy way is an attempt to refer to thought processes that focus on how the food/drink is delivered and not on how the customer receives them. In this case, a member of staff seems to work through the items ordered one at a time: croissant served first, then 10/15 minutes later the cheesy chips. Customer-centric is “How would the customers who have come in together like to have their food served?” We were not asked about his or informed of the delay – I had to leave my seat to ask the three members of staff about this. Finally, you say you are sad that I “felt a need to leave such a negative review on a small independent business”. I agree and I apologised for doing so in my review – but which would you prefer: people walking away without comment and never coming back or people being honest with you about their experiences, entering into dialogue, maybe accepting criticism back, and giving you a chance “to take on board” our feedback – however uncomfortable for all of us.

Plenty of choice for very tasty cakes and pastries. Lots of outdoor space with childrens play area and very pleasant staff. Nice new patio with a roof to sit out and have cover in wet weather. We went on a Friday afternoon and the chip van turned up. So good to go and collect your evening or eat in the garden on a nice evening.

Was our second time and at first it was very nice to see that they did some updates to create roofed outdoor seating,food was great but got let down by the staff for getting our order wrong and didn't feel welcome.

Friendly staff and fresh cooked food in a beautiful, quiet location. We regularly have lunch or coffee and cakes here. We recently had the vegan chocolate cake, which was delicious.

This place has amazing food, great staff and a wonderful atmosphere. Even from Sawston, it is worth cycling in any weather to eat here. The pizzas are delicious, and the base is just right. As well, the Ciabattas are tasteful and I can't wait to try more. Everything about this place is just right.

Lovely little cafe, shame the heating wasn’t on as I sat with coat on while I waited and ate my lunch. No one wants to be cold while eating

Lucky find with delicious scones, cakes and tray bakes. Would certainly like to return when in the area again for a meal. Nice choice of teas, coffees and milkshakes. Menu choices looked nice

Cute place we stopped at for coffee during a walk on Sunday morning. We paid £9 for 3 coffees. Good selection of tempting cakes and breakfast items. Would visit again if I was in the area.

Super cute cafe, felt homie 😀 We loved our breakfast & they have such a fun selection of apple juice mixes 😊

We found this place when exploring Duxford village the morning of our departure and decided to have breakfast here. We were unsure what to expect upon entering, but were thoroughly impressed by both the food and service. Menu options were varied and interesting and clearly prepared fresh. The food itself was fantastic, and I would recommend anybody visiting the area to stop here for breakfast for lunch. I won’t pass comment on the price, purely because I’m a Northerner, and every price tag South of Peterborough seems steep to me. However I will say that I was happy to paid what I did for the quality of the breakfast I had. The cakes and tray bakes on offer also looked sublime, but sadly I was so full I didn’t wind up buying one. I didn’t frequent the toilets here, but given the general cleanliness and appearance of the place, I wouldn’t have any concerns of the state of the loos. Staff were very friendly, polite, attentive, etc. Would love to visit this place again, if I’m ever in the area.

This was a great find, a few minutes off the A11, M11. It is a really clean place with a great range of cakes made by the owners, who are very nice and serious about providing excellent service. The coffee was very good, too. With its own car park, outdoor and indoor seating, a play area for kids and a lawn out back, it is a perfect place to stop on a long journey. I'm going to be visiting again next time we're traveling that way. Just watch the opening hours, though. At the time of writing this (May 2023), they are only open Thursday to Sunday each week.

Journeying to a music gig in Lincolnshire but had found this place on a previous date made the diversion to have brunch because the food is so good. Lots of local ingredients prepared and presented so well. Once we found it will be coming back again whenever in the area, such a lovely friendly place to eat good food.

Went for breakfast, and the food was amazing. I cooked and presented. Staff are incredibly friendly and accommodating. Inside the atmosphere was very nice too.

Stopped by for lunch, orders made up freshly so not quick. Generous portions. We had pizza which is hand made really thin crispy base

In the village and not on a nain road but worth a trip down the lanes. Veggie and vegan friendly. Home cooked cakes and scones and the milkshakes are great. Really friendly staff and plenty of seating, inside and outside. Found it by accident, wanted to see the village where the airmen from the station would have come for a break.

Staff are all really friendly Loaded fries were absolutely delicious, also pepperoni pizza was genuinely one of the nicest I've had. Husband's burger was lovely, he was glad to finally come as I've been telling him for ages how nice it is here! Looks absolutely beautiful outside now its spring with the bees buzzing about :)

I’ve been here before and it just gets better and better. Wide selection of cakes, dishes and drinks. Good for hearty breakfast and / or vegan. Dog friendly, easy parking, space to play outside. Very friendly and efficient staff and could not be cleaner and well organised. In sum: very impressed!

Mocha is good, pizza was hot, tasty and fresh, halloumi burger was a bit bland tbh, could use some sweet chilli, or some lime mayo? but the pizza was the star. Staff happy and helpful as always, will be back for sure.

Nice and clean, nice cakes and coffee

Good cooked breakfast let down by completely disinterested staff. A single croissant (microwaved and rubbery) dumped on a plate. "Would you like anything with it?" "Er, a napkin, maybe, please?"

I lo e this place coffee is amazing and food has always been fantastic

I was really pleased when this cafe opened in the village but have given up going there. Some of the younger staff members have a real attitude problem if the owner is not around. Everything is too much bother for them. And a friendly smile is usually met with a stoney glare. I cant think of another cafe where I am made to feel so unwelcome over and again. A real shame. Dr Kneissl ADDENDUM Today neither member of staff had a mask on actually. (At least I think there were 2. Neither responded to my hello or asked to help so I dont quite know). But I see the defensiveness of your response and will not set foot in Graystones again. I have seen a friendly gentleman who mentioned he was the owner but i would not know how to contact him nor im afraid do i have the time to right now. Reviewers should not be required to contact owners prior to review. I would usually applaud an employer that supports their staff - but not in this case. I see now why the staff feel it is ok to behave the way they do. Attitudes always come from the top. I have eaten in Michelin starred restaurants and they would also get a 1 star rating from me if they were as unwelcoming and unfriendly as Graystones. I will continue to go to the hugely successful Cafe 19 - like everyone else. DR KNEISSL I am not on Facebook or any other social media. I have gone to Graystones less and less over the years you have been open because the staff usually display an attitude that I could best describe as bored teenager who doesnt want to be there. If other peoples experiences are better then that is great. My own experiences have not been so positive and my review is a cumulative review. And I think it is a great shame. I wanted it to be a great place to go in the village.

I went along to watch todays display at museum today using cheap seats as usual in surrounding field. Fancied coffee did not want drive into usual haunts in Cambridge. Greystones came up on Google and off I went. Really pleasantly surprised. Firstly and most important nice expresso. I treated myself to some carrot cake which tasted lovely. Decor very cheery, good wifi and no ac so not so chilly which is a blessing. Its a find for me and sure I will be looking for an excuse to go back soon.

Fantastic food, and very friendly. We will be back.

Great cafe with lots of different food choices and lovely outside space

Good atmosphere, wide selection of goods. They need to work more on their low sugar items, since in reality there was only one, a flapjack.

We had been stopping here for takeaways during lockdown - always good. This week their garden was open, so we ate there. Pizza was really very good. Service was quick & friendly. Definitely an alternative to the other pubs & cafes along this street. The kids play area was not interesting to us, but it looked good quality & safe.

The soup was soo good. Pizza and dessert also great. The only regret is that the waiter "kayleigh" made us wait and kept ignoring us and just using her mobile ... But for the save the other waiter '' megan'' apologize for the waiting and then took care of our orders Overall beautiful place, great food.

Nice food/drink but very slow service.zzzzzzzz!

This is such a lovely cafe and offers so much more! I was so happy when it started doing takeaway options during lock down. Popping down to get a coffee or a cake became a real reason to leave the house. It has really shown that the key to success is the ability to adapt. The takeaway pizzas are awesome as are the milkshakes! The ability to order meat in from mill road butchers to collect from here is also really handy especially for the older folk in the village who don’t drive.

Very polite and friendly staff. Have been going since they opened and will continue to do so. Fully up to date with rules and regulations with Covid and the staff are doing an amazing job. Coffee is amazing on the morning and they make it perfect just how I like it.

Pleasant food and prompt service

Great food and has the best coffee for miles. Great staff, and very welcoming. 👍👍👍

Quick service. Had full English. Great sausages. Big garden at the back to sit in. Recommend.

Vegetable burger consists of warmed ungrilled halloumi & smashed avocado with hard chunks of salt. There is no vegetable patty and the sandwich was ruined with huge slices of red onion but this wasn't advertised on the menu very dissapointing option. Friend had full English and they were great, lovely sausages but the meal needed a slice of bread or something. Coffee was overly acidic and sour. Garden is big, plenty of seating and contactless service.

Some friends and I have just been for an afternoon tea baby shower, it was lovely the attention to detail, the service, it was all perfect. Will definitely be back again.

I meet up with friends here every couple of months for lunch. It's a very popular place because the food & atmosphere are great. A proper little bistro. You won't be disappointed.

Brilliant little village cafe with a great breakfast and light lunches.

Clean and bright premises, efficient and friendly staff. A favourite with mums with young children. Imaginative menu, veggie options. Cakes seem to be specialty! FFord

This place works well for a quick catch-up over coffee & cake. Or maybe something from the substantial menu, it's all good. I have visited many times meeting up with friends. We've not been disappointed with the service and food & drink.

Lovely café in the centre of duxford. Nice pizzas and great cake. Would recommend. Tad pricy though...

I had a very welcome decaff and a brownie - top local cafe!

Friendly service. Nice selection of food and drink

Discovered Graystones the other week and loved it so I planned my bike route to go back today. Really nice place and friendly staff.

Good place to get some breakfast before the IWM. £8 breakfast, £2 coffee or there abouts. Some nice local painting prints on show too.

Very friendly and attentive staff make this village coffee shop with a visit. Lovely coffee & cakes. Also purchase the fresh fruit juices etc. Lovely

Handy and welcoming cafe (almost in the middle of nowhere). Helpful staff and great chocolate orange cake!

Went here for lunch with friends. Ordered the chicken burger, expecting chicken breast. The chicken looked so awful didn't even bother tasting it. It looked liked it had been boiled & certainly not breast. It was grey in colour. Another one of our party had egg, which was so rubbery she couldn't eat. Sorry but we won't be rushing back any time soon.

Such a lovely afternoon for my Daughters 18 th Birthday, we had an afternoon tea which consisted of freshly made sandwiches, the bread and fillings were really lovely, the scones were delicious, there was also a wide varity of different cakes including macaroons, shortbread, cup cakes and other cakes. We had a glass of Prosecco and tea or coffee, the standard of food was extremely high and plentiful. Would highly reccomend this lovely, friendly coffee shop, extremely yummy and good value for money.

I have been here twice now, first time for lunch (the pizza and Italian salad were both amazing!) and second time for coffee and cake. The second time with my young baby and a friend, I was there on the day that Ms Roux was in Graystones and couldn't believe the way she spoke to the staff, it took a lot for me to not defend the staff at the time, the fact she has edited her review to have the last word also speaks volumes. It's sad that people think they can treat small businesses with such disrespect. I've met the staff and they are always very helpful, the manager and manageress always take the time to speak to my young daughter. Graystones has loads of parking, very family friendly, kids play area out the back and a great selection of tasty cakes and good food. We will be back before Christmas!

I pop in here for a quick lunch break on my travels, Fantastic slice of Orange Chocolate Cake! accompanied with a large Choco-Moca, Ooooo Lovely! plus was the only place with big enough i could get the Recovery truck in lol, Highly Recommended

VERY POOR CUSTOMER SERVICE. I don't normally write reviews unless I have something good to say, but after my latest experience at Graystones, I feel compelled to complain about their poor attitude towards their customers. We were so excited when we heard there was a coffee shop opening in the village and to be able to support it. Unfortunately we have visited there less and less since then and now may never return. One could initially forgive them for their food being just adequate or below par, based on teething problems and their being new to running this particular kind of business and in the hope that they would improve. The staff are young and inexperienced and appear not to have had any training. And certain members of staff (not all of them) have over a period of time displayed a strangely self important, rude and argumentative attitude if you point out when things aren't right. Today for lunch, my mother ordered a soup and I ordered a Tuna Cheese melt. I checked that it was toasted and asked for it to be extra crisply toasted. When it arrived my Mum's soup was lukewarm to cold and my "bready" ciabatta had been cut in half, only very lightly toasted in a toaster and the tuna mayonnaise had clearly come straight out of the fridge and was also cold. There was melted cheese on top of the cold tuna mayonnaise. When I pointed this out to the manageress, she was blatantly rude and dismissive saying that the tuna is always cold and that they'd never had a complaint before. She flounced off with it as though I'd been unreasonable in asking that it be warmed. It was brought back by a man, who I now understand to be the owner, who almost tossed my plate back on the table with a scowl and turned to walk off, visibly angry. When we said that my Mum's soup was also cold he got angrier. There was no interest in our being happy with our meal or apology from him or his manageress and I now believe their staffs attitude to be influenced by his own peculiar attitude towards their customers. I empathise with small business owners and hope that this complaint helps them reassess their attitude and increase the respect they show to their customers. LATER RESPONSE TO OWNERS RESPONSE I'm afraid your further total lack of apology speaks volumes. For the record, I did not enjoy the brownie, which was dry and not at all chocolatey. And my Mother says you should be ashamed of yourself for twisting her words so.

Absolutely love this place, service with a smile from all the staff and the cakes are amazing. Sit inside or outside. This place also has parking. I could not recommend this place enough, 5 stars every time, all the rime

Absolutely loved the homemade cakes here so much so I ate three!! This place has service with a smile, free parking, good variety of food and drinks (hot and cold). Highly recommend this place.

Good familial atmosphere, and good amount of sitting room. The fake fireplace gives off an generous warm air, grab the chair in front of it after a bicycle ride in a rainy day, so confy! To improve further, I suggest putting on more soothing music like instrumental Jazz rather than top of the charts radio pop.

A nice little cafe with good service and facilities.

This is a great bistro in the heart of Duxford. A pleasant atmosphere with friendly staff, very generous portions of food, if anything too much. Only downside, the background radio was much too loud.

Lovely little Cafe/Farmshop/Lunchplace. Made a tasty breakfast for us, although we were too late. Loved the design too.

Love love love this place. Friendly staff, relaxed atmosphere and best of all fab food. Pizza's are amazing. Would highly recommend

Just had a great breakfast with my wife, son and daughter in law at graystones this morning really great food with great service I can highly recommend this place 👌👌

Great coffee and milkshakes! Lovely, sunny and safe open space out the back for children to play in.

Had a very tasty breakfast followed by a treat for the road! Excellent service as well as charming atmosphere!

I don’t usually write reviews but I thought I just had to share what I really thought of this cafe. This place is one of the loveliest cafes I’ve ever been to. It is a beautiful place, with a amazing outdoor play area for children, it’s staff are friendly and welcoming, and the food! The food was incredible, they had so many different options for different dietary requirements, and the coffee was better than what you’d get from a Starbucks or a Costa in my opinion. The staff were brilliant, very helpful and polite. And don’t get me started on their selection of cakes.....I wanted to take a slice of every single one home, they all looked amazing and were all from local bakeries. I would 100% recommend it to anyone and everyone!

Beautiful veggie or non-veggie breakfast. A café with everything.

Wow what a wonderful evening a good selection on cheese and meat to choose from and the coffee is the best I've had , staff are friendly and so very helpful can highly recommend them 10/10

Very disappointed today with my experience. Lovely environment polite service but unfortunately terrible food ciabatta not even toasted dry bland. Limp Salad that should have been thrown out not in my lunch and gristly bacon when I asked for well done crispy !! Shame as I read such good reviews. I feel that today I was not the only customer unhappy with the food.

Excellent service and great food will be back soon

Was not very busy far to long a wait for a tea and breakfast cold beans reheated dry bacon to much herbs overpowered any other taste

We've visited on a few occasions now. For breakfast, lunch and to meet friends for drinks and cakes. Every time has been excellent. The service has also been fast and really friendly and the food has been amazing. The play area out the back is perfect for the children. Overall a great place that I would highly recommended to all

Have been at lunchtime twice before with no complaints.so decided to give breakfast a try but was disappointed. We arrived and cafe not very busy coffee was a while in coming our order was placed for a cooked breakfast and after waiting 40mins i complained about the delay but the lady behind the counter wasnt very understanding no offer of apology and only reason given was there was a previous order being cooked for a table of 3 the place wasnt busy.soda bread was rock hard so was the butter so you couldn't spread on the bread.just a disappointing experience.

Good coffee and cake, had the coffee cake which was tasty but nothing special

Graystones cafe is a lovely cafe.i visit it often. It has a lot to offer and a lot going on. The food is great. The staff are a very helpful professional team. Wonderful place for coffee & home made cakes. A well stocked deli. It has a lovely garden to relax in and let children play. Well worth a visit ☘️

Love the atmosphere and the great team that look after us. Perfect for informal or business discussion in a relaxed environment with great food. Great work!

Friendly coffee shop. Lots of parking at the rear. Good coffee and hot chocolate. Breakfast and lunch menu looks good. We will return

Perfect place for hot chocolate and cream,best ever Lovely cakes pastries, great atmosphere Highly recommended

I'm a postie and was for the first time delivering in duxford, and in my route my colleague told of this place, What we stopped and had a coffee and breakfast ciabatta, was delicious! All freshly sourced or made, staff very friendly and welcoming and the place has a relaxing friendly atmosphere, would seriously recommend this place too anyone passing through or visiting.

Lovely cafe. Highly recommend the Carrot Cake. The staff were attentive and kind. Thank you

Went to Graystones with my husband for lunch. I had a Goats Cheese and Ham Ciabatta which was very tasty. My husband had a burger with cheese and bacon and thought it was excellent. We would have stayed for tea/coffee and cake but the restaurant had got busy and no one came to take our order. Probably did us a favour because we were so full.

I visit every day for a coffee and one of the selection of great cakes. Good buzz about the place, very friendly and the food looks super

Popped in there for an english breakfast ,good quality food, it was really nice, certainly no greasy spoon, very filling, they make a mean flat white as well, generally a nice atmosphere and lovely staff , well worth a visit !

Former pub now cafe with cake and sandwiches etc. The decor could be a little softer to cut down the background noise, but as a place to pause for lunch it's fine. Parking and play area at the rear.

Came to this small village to see the church--got hungry, wet and chilled on a wet, miserable grey day, when this bright, cheerful, cosy cafe appeared like an enticing mirage and warm shelter from the rain. With multiple food sensitivities (dairy, gluten, nightshades to start), I am usually lucky to find anything to eat, let alone something nice. The supremely helpful staff took the allergies in stride, were eager to make me something nice, and consulted in detail about ingredients. The resulting sirloin steak salad was heavenly, steak pefectly cooked from top-quality meat from local butcher, East Anglian beef--the tastiest, most tender beef i've had in a long time, with gorgeous velvetly e-v olive oil. Tea Pigs green tea, another plus. They serve breakfast til 11.45 and lunch til 3.30, and very good wifi. Worth a diversion; what a great find!

Great food , very friendly and helpful staff

Food and service is always good. Best to book as it's always busy

Nice breakfast with a wide range of options, they even have vegetarian and vegan options. They were also flexible with the dishes and were happy to swap out beans for avocado or holumi.

Great place, very friendly staff.

We went as a group of four, the place was pretty inside and nice views of the park . I must say the waiter '' kaileght'', have ruined the experience for us for many reasons. 1- The waiter was rude in general and so unfriendly. 2- she kept ignoring us when we just wanted some sauces so we ended given up ... 3 - she kept using her phone and talk out loud... To sum it up the waiter don't smile - is very rude and she have ruined the experience for us and I would not go there again. I think the manager should reconsider his criteria when hiring the waiters. One of the good things I liked about this place is the food and the view thats it, but what is the point when there is no good customer experience ????

Great place. Great food. Friendly.

Good food from cakes to scotch eggs; space and nice pictures; friendly and welcoming staff and a bit of a deli on the side. Gray stones had everything a village needs for good community feeling and is as important as the pub. We were visiting but made very welcome. I wanted to take the cafe home!

A great place for a coffee or a bite to eat, friendly staff in the week but new weekend staff are not on the ball at all but the pizza on its own more than makes up for these shortcomings, it is absolutely the best pizza for many miles around and is as close to going all the way to italy for one as you can get.

the waiters are sweet if a little immature and the food is pretty good and nice and fairly fast, it is a cute little place that gives back to the community; it's nice atmosphere allows people to enjoy the food inside and outside, but the cold weather made for a little chilly but manageable, the few Christmas decorations were not quite enough for me but they were cute none the less.

My partner & I visited Graystones this morning, stumbling upon it when we pulled off the M11 looking for a late breakfast. Wedged into an almost picturesque village, in the shadow of St Peters Church, we were delighted to find a cafe serving vegan breakfasts! Plentiful & free parking at the back and spacious inside. My partner enjoyed his full English, with tasty sausages and tangy veg medley. My vegan breakfast - smashed avocado, beans, veggie medley, toast etc was one of the best I’ve had. But there were downsides. The place was very cold - a chill not lifted by the heater under the table. And they service was almost as frosty. We asked to have one coffee replaced because it arrived with dried on coffee drips down the mug but the server simply said that the marks where because the machine sprayed a bit. So the same mug came back to the table. The coffee was too weak - my black coffee was undrinkable. They did take the coffees off the bill when we returned them but the waitress gruffly told us that if we wanted stronger coffee we shouldn’t have ordered large. Great to have a cafe like this in a small village but too many things wrong to tempt us back.

Nice coffee shop based in an old pub. Usually plenty of parking at the rear. This is an attractive place to sit. Coffee is good as is the food. A bit on the expensive side but not so much that it is unreasonable. I will return.

Love the Graystones. Coffee Shop/Deli/Restaurant. Great food. Great Coffee. Great cakes. Just an awesome addition to the village. Oh, and the Brekkie 👍. Love my Sunday Mornings down there.

Brilliant meals evening and breakfast. We will be back next time we are up in Cambridge.

Staff are so friendly , coffee is best ive tasted has a real lovely blend not to strong just right , food is amazing cooked well and very tasty , recomed graystones 100%

What a gem of a place . We decided to go out for lunch and greystones didn’t disappoint. We sat on a nice large table. The waitress was soon over with menus and took our drinks order while we chose from the menu there is also a good specials board the food was wonderfully tasty and hot. The service was excellent. We will be back again very soon .

Having just landed at the airport we googled a cafe nearby and found Graystones. What a lovely cafe. Real homecooked food, was worth waiting an extra bit of time to have freshly cooked food that tasted great too. Fine friendly service. Kids menu too. Very clean throughout.

Excellent cafe with great menu.

Very good place to eat or to have just a hot drink! People there are really kind. There is always a variety of cakes (vegan or not) and pizzas!