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The best restaurants serving Indian food in South Wales
292 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

734 Opinions in 4 websites
Subject: Complaint Regarding Order I am writing to formally lodge a complaint regarding my recent order from mamas Indian takeaway for my friend’s birthday. 1. Incorrect Order: The items delivered were not what I ordered. This was incredibly disappointing, especially for a special occasion. 2. Late Delivery: The food arrived much later than the estimated delivery time, which disrupted my birthday plans. 3. Poor Food Quality: When the food finally arrived, it was totally inedible. The taste was off, and I could not enjoy any of it. And the paneer tasted like medicine. (We ordered Palak paneer but we got saag paneer, dont tell me they are same because palak paneer is edible with green gravy. The chicken was also raw that we ordered. The salad was smelling bad, and the onions were also had gone bad. 4. Hygiene Concerns: To my shock, I found hair in my food. This is completely unacceptable and raises serious concerns about the hygiene practices of the restaurant. I hope your kitchen gets closed for not maintaining basic hygiene. 5. All the names written above the food order was very messily written. Given these issues, I request a full refund for this order freaking £88.35 which ruined my birthday party.

307 Opinions in 1 websites
This restaurant has been open since 2001 and we were probably amongst its first customers. Now, 24 years later, it’s still our son’s favourite restaurant and we go there as a family whenever we return to the UK for a visit. This time the menu was a little changed, and the portions a little smaller (everyone is tightening their belts) but the food was excellent. Anyone who eats Indian food regularly can attest that some places can be over-spiced, harsh and clumsy with the chillis, leaving you bloated and with painful aftertaste. Not this place. The food was excellent, tasty and flavoursome. No unfortunate after effects or discomfort, just excellent service and meals.

170 Opinions in 1 websites
Pedimos una comida para llevar a las 5: 35 pm en Nochevieja que totalizó £ 80. Nos advirtieron que tardaría 50 minutos en ser entregado. 3 horas después de que pedimos la comida llegó piedra fría y la mayoría de los contenedores se habían derramado y contaminado los otros contenedores de alimentos. Durante nuestra espera de 3 horas llamamos al restaurante para averiguar dónde estaba nuestra comida y nos dijeron que estaban muy ocupados y no tenían suficientes conductores de entrega. Me dijeron en mi última llamada que mi comida estaba lista y que me mantenían caliente esperando a que un conductor me entregara. 30 minutos después de esa llamada la comida se arruinó. Llamé para hablar con un gerente, pero me dijeron que un reembolso no era posible ya que la comida había aparecido, pero un gerente volvería a llamar para discutir. Nadie ha vuelto a llamar. Evitaría este lugar a toda costa. Su servicio es espantoso. £ 80 en comida fría, derramada y no una disculpa u oferta de reembolso. A juzgar por otros comentarios también tienen forma para esto.

76 Opinions in 1 websites
We ordered And this is the worst take away I ever hard in my life I can only eat a chicken koma and I no my food this was I frozen curry out of Freezer you can tell by the jelly on the top and my wife got lamb Madras and this was the worst ever and it was the same u can tell it Frozen the chips was cold and not Indian chips and when I called I explained told me that don't care and did not want to no would not come back STAY AWAY HEATH Warning Warning Absolutely disgusting it's the worst food they are not proper Indian Cooks I got photos This puts proper Indian restaurants a bad name this should be shut down so bad please keep your money I am from Newcastle and this is absolutely 💯% disgusting The attitude was absolutely appalling Very disgusting

29 Opinions in 1 websites
Have used this takeaway many times over the last few years and not having ordered for some time decided to order on a Tuesday for delivery. Rang at 6.15 pm and told 45 mins to an hour. Started chasing delivery (several times) from 7.30pm onwards and food finally arrived at 7.45 an hour and a half after ordering. Did get an apology from the delivery guy but food was not the standard it used to be and all had to be warmed up. Looks like previous reviews are similar but we did give them a chance. Unfortunately not again and will go elsewhere.

1432 Opinions in 3 websites
The establishment advertised 40m delivery on one site and between 35-50m on another. Having made my order, the delivery still hasn't arrived 2 hours later. They postponed the delivery slots and when I called and advised it's taking too long and if it's going to be any longer I just want a refund, they did nothing to help but did cancel the order for me. Abysmal service, having 0 respect for their customers even though they obviously know how busy they are, to still lie about their delivery times. 2 hours feeling hungry to now have to look around again for another order.

90 Opinions in 1 websites
Ordered a delivery which was missing a main item. Also delivered a wrong order which I couldn't eat. Called the restaurant and they delivered the missing item but did not deliver the correct meal which they said they would. This is the second time our order as been incorrect. Honestly, it's not rocket science to get a simple order right. As long has they get their money it's ok by the looks of it!