Monsoon in Cardiff

Said vegan on the menu - when it arrived it had an egg in it ! Owner started rudely arguing with me when I tried to point this out

Unbelievably bad food. 4 people paid over £50 for the worst takeaway we have ever had. Absolutely appalling. I had a paneer curry it was dreadful, tiny pieces of white tasteless rubber. A lamb curry was the same. Two chicken biryani's were lacking chicken. The rice was greasy. Not much food either. Would never return, waste of money.

The worst chicken biryani I ever had..

We ordered a take away from here. What a rip off. Clearly the food in the pictures on their website were prepared by someone else, as they do not make food that looks like this. We ordered 2 Jalfrezi (hot) along with chutney Tray & 6 poppadoms. It was delivered as promised. however on inspection the foil containers had been crushed in transit. The curry was in the bottom of the carrier bag. We did our best to salvage the food which was little more than a curry sauce with a piece of onion in each 2 tiny chillies. We thought they had despatched the wrong curry as we could not find any prawns. my partner had 7 very small prawns, (less than 20 small prawns in 2 curries) There was nothing else in this curry. Having been eating Indiian curries for 40yrs this was little more than curry sauce. DO NOT GET THEIR TAKEAWAY FOOD. They would not have the audacity to serve this in a restaurant, as it would be returned. My partner rang to express her disappointment. We had no apology, in fact he thought it funny. Again, he would not have been this cheeky and condescending in person. AVOID THIS RESTAURANT AT ALL COSTS. Chip shops and supermarkets will provide you with a better curry. Also the Jalfrezi was not HOT, (only the 2 tiny chillies floating in the watery sauce.) My 1st and last order from this place.

Arrived quick but one container spilt Prawn Jalfriezi only 7 prawns Called to complain about spillage and lack of prawn Treated like a inconvenience No help no response just put phone down

I ordered 2 meals for delivery. The curry was very disappointing and had no flavour whatsoever. It tasted watered down. The chips were stale. When I called to share my disappointment, the chef was very defensive and rude, and he put the phone down on me. I called him back and asked him why he put the phone down on me. He told me that he was busy and that he will try to do better next time. Absolutely no customer service. I won’t be ordering from this restaurant again.

Really bad meal, very small portions, phoned to explain & chap swore like mad & blamed uber driver. Then slammed phone down.

If I could rate this 0 star then I would. Absolutely horrible place, dirty, rude staff and food tastes like it had been sat there for days. Don’t waste your money there, trust me on that one. It’s not hard to be nice, yet they really made it look difficult.

ordered for the first time tonight, arrived on time and piping hot, everything was 10/10 and they made the butter chicken perfectly spicy!!! i can honestly say this is the best takeaway i’ve had in years

Ordered on Uber eats and was told the Korma was creamy and mild which was necessary as I have a geographic tongue and I cannot do spice. When my order came the korma was spilt and unfortunately quite spicy, which was false advertising. I called the restaurant to tell them that this was misleading and they condescended, patronised and talked down to me even saying if I knew if a curry was spicy?! The saddest thing is they didnt even resolve my issue. Oh yes, they also completely missed out the peshwari naan I ordered. I now have wasted my money and been talked down too, and had to buy my dinner some place else. Extremely disappointed, do not order here.

Nice meal have had food from there for Almost 40 years always consistent

Our favourite takeaway curry in Cardiff 👍

Great food, reasonable prices and great staff. Food arrived hot and was fresh. I just wish they added popadoms and chutney with the meal but we still really enjoyed it.

We ordered a few curries from here tonight totally £48. On arrival the curry had been spilt out of the bag, when ringing the takeaway to see if they can help, I was passed to the extremely rude manager, who refused to listen or let me speak. I was interrupted and was told to ‘“listen girl’, he told me that he no longer wanted to speak to me when I tried to explain what the issue was and he had hung up the phone. When I called back as i didn’t want to eat a curry that had been sitting in a carrier bag, he again told me he didn’t want to talk to me and ended the call. Portion sizes are awful… much better curry houses in cardiff with much better customer service who also had a better chef! No poppadoms or chutneys delivered considering how much we had spent as well. From what we could salvage Naan breads have a weird texture and we’re extremely bland. Awful awful customer service, manager is extremely rude. No customer care at all. Avoid here at all costs! We will definitely not being ordered from here again.

Great value for money . Very nice and full of flavour. Had it deliverd and was very hot and speedy delivery Also the nicest Indian from that side of cardiff

Very tasty and excellent value for money! Best onion bhajees I’ve had! Service very good. Will definitely be going back

The most delicious, fresh food. We thoroughly enjoyed all the dishes. The customer service while ordering was so friendly and the food equally as good. Thank you I highly recommend x

Worst takeaway ever, ordered for the flat and was absolutely useless we all got the wrong order, and never again

The best Indian take away in Cardiff, love this place 😍

I’ve cold chicken samosas very watery and spicy tikka masala frozen and very tough chicken been frozen?? Hmmm all 6 poppadoms stale and soggy the only reason I gave it a 2 as the onion bajee was ok. I did ring the restaurant to give feedback and wasn’t after anything free but he defended it saying poppadoms always go soggy on deliveries and stood by his very poor food. I wish I looked it up on tripadvisor before I ordered. Order at own risk

Pedimos balti de cordero, que no era como un balti, pero todavía estaba bien, también pedimos un pollo tikka masala que nada mejor que un curry acuoso, muy decepcionado. Esto solía ser una buena comida para llevar. Quien se fue necesita regresar

Wrong food was delivered, very rude on phone and refused to send correct food out. Spent £14 on two tiny tubs of chicken tikka with no sauce!! Complete rip off. Will never order again. Used to be a good takeaway.

He estado probando diferentes restaurantes indios en mi área durante mucho tiempo tratando de encontrar uno que te dé todo lo que pides con poco éxito ahora, así que pensé en probar el monzón, pero como de costumbre con comida para llevar india, el pedido tenía artículos faltantes! Entre otros platos que pedí estaban bhajis de cebolla y parrilla mixta de tandoori, ambos anunciados con ensalada, adivina qué ensalada no fue entregada, afortunadamente teníamos un poco en la nevera; de lo contrario, ¡sería como pedir curry y arroz y simplemente obtener el curry! El resto de la comida estaba bien, pero esta es otra comida para llevar tachada de mi lista

A 2 star review to match their 2 star food hygeing rating! You get 1 star for being able to fill in the name address of your premises on the paperwork.

Los muchachos en el mostrador solían ser muy amables y siempre lanzaban algunos popadoms gratuitos. La comida estaba siempre caliente y deliciosa y muy buena relación calidad-precio. Esta última visita me hace pensar que la comida para llevar ha cambiado de manos. No hay personal amigable en el mostrador, faltaba un poco de pan en el pedido y la calidad de la comida no era la norma habitual. No creas que volveremos a ordenar. Vergüenza, como solía ser encantadora.

highly reccomend this takeaway, best indian in Cardiff. staff were friendly and delivery was on time. Also the aesthetics are amazing

I've ordered a few times from here food is always delicious, hot. fantastic service never had one problem with this place my favourite Indian food will only been ordering from this place in the future 👍👌

We recently moved away from our local takeaway Monsoon and decided to sample a few others and every time we would get it wrong! Monsoon, so good to be back! Thank you for our amazing food, we won’t stray away again! See you soon!!

Been using Monsoon for years and always had a good meal. Looking at the most recent reviews, it looks like that it may have changed hands?? if so, then I haven’t ordered food from them since under new management (if this is the case).

Nice food always hot delivery good

Even thoigh i ordered for 9.30 it came for 8.30 so was cold for the people who wasnt home until 9.30....but this is the first time it had happened to me hence why i still order as the food is lovely and always irder from monsoon thanku

very nice food, excellent service

lovely food, great customer service

1st time customer, lovely food. Will be back

Took a while to arrive but when it did, it was all hot and tasted lovely. They did forget my two cans, but luckily I had bought a can earlier. probs would order again to give them another chance

I’m not sure what’s happened to the monsoon but the food was shocking very poor, I will never order again

First time ordering from here, food arrived earlier than stated and piping hot, only downside was they’d missed one of our sides off the delivery, however a quick phone call and missing item delivered before we’d finished eating the other bits, plus some extra bits which was a pleasant surprise! Overall customer service and food was brill so will definitely reorder in the future.

my order did not even turn up even though paid for the food this restaurant has had too many chances. dont give a dam for there customers

Good portion size, food wasn’t clearly label and arrived cold. Wouldn’t order again.

Superb tasty food piping hot 10 out of 10

Fantastic food and excellent service - would nightly recommend

absolutely brilliant staff and the food was just lovely Will definitely be getting from there again nothing like good food and great people

Best curry in Cardiff bar none! Finally found a mushroom biryani that my picky wife loves! Fantastic food every time!

Bad just very bad two completely different main course that were identical both were way too much salt as in the two were tasteless salt flavoured liduid with dried out meat I'm sorry to be so harsh but I've ordered from here for over 15 years in the past year the food has got to a point no never again From missing items and next time free. Free I've payed this time to the last one it was thrown away

Been getting a Indian takeaway from Monsoon for years and have never had a bad meal. Food always nice, hot and fresh. Friendly staff and fast delivery. Well done Monsoon, keep your high standards up! Karen

Esto es lo que pedí (copiado del pedido real):Peshwari Naan 2. 50Pilau Rice 2. 40Keema Naan 2. 50Tikka Madras, cordero 5. 95Cebolla Bhaji 2. 40Tandoori King Prawn Masala 10. 95El "Peshwari Naan" había desaparecido, no era gran cosa, pensé, así que me puse en contacto con Just - eats. Se pusieron en contacto con el restaurante y esta es la respuesta: "Acabo de hablar con el restaurante y no estoy de acuerdo con ninguna compensación o reembolso porque están seguros de que han colocado el naan en la bolsa".y. . . "También han declarado que has solicitado dos naan a pesar de que solo pediste uno".¡Seriamente!Puedo decirles categóricamente que el Naan no estaba en la bolsa. Y luego negar que incluso lo ordené en primer lugar es extremadamente extraño.Así que te digo que, "Monzón Indio para llevar", nunca volveré a pedir nada y ver cuánto te cuesta 2. 50 Naan te va a costar a la larga!¡Además, aquí hay una mala crítica para arrancar! Afortunadamente Just - Eats me dio un cupón de 5 para cubrir a estos tontos!

This is what I ordered (copied from the actual order): Peshwari Naan 2.50 Pilau Rice 2.40 Keema Naan 2.50 Tikka Madras, Lamb 5.95 Onion Bhaji 2.40 Tandoori King Prawn Masala 10.95 The "Peshwari Naan" was missing, no big deal I thought so I contacted Just-eats. They contacted the restaraunt and this is the response: "I just spoke to the restaurant and did not agree for any compensation or refund because they're sure that they have place the naan on the bag." and... "They have also stated that you have requested two naan even though you only ordered one." Seriously! I can categorically tell them that the Naan was not in the bag. And then to deny I even ordered it in the first place is extremly bizzare. So I tell you what, "Monsoon Indian Takeaway", I will never order a thing from you again and see how much your £2.50 Naan is going to cost you in the long run! Plus here is a bad review to boot! Thankfully Just-Eats gave me a £5 voucher to cover these fools!

This is what I ordered (copied from the actual order): Peshwari Naan 2.50 Pilau Rice 2.40 Keema Naan 2.50 Tikka Madras, Lamb 5.95 Onion Bhaji 2.40 Tandoori King Prawn Masala 10.95 The "Peshwari Naan" was missing, no big deal I thought so I contacted Just-eats. They contacted the restaraunt and this is the response: "I just spoke to the restaurant and did not agree for any compensation or refund because they're sure that they have place the naan on the bag." and... "They have also stated that you have requested two naan even though you only ordered one." Seriously! I can categorically tell them that the Naan was not in the bag. And then to deny I even ordered it in the first place is extremly bizzare. So I tell you what, "Monsoon Indian Takeaway", I will never order a thing from you again and see how much your £2.50 Naan is going to cost you in the long run! Plus here is a bad review to boot! Thankfully Just-Eats gave me a £5 voucher to cover these fools!

Food late, rice was cold. Would never order from here again!

Just moved to the area and wanted to try something local - food was amazing and plenty of it. Found my local Indian first time.

Too much sauce and not enough meat, very watery and sloppy!

first time ordering from monsoon. always a gamble using a new takeaway but glad I took the plunge. arrived on time, hot and tasted great. will use again.

First time ordering here, food was good, generous servings but failed to deliver the 2 x chips we ordered.

Over 30 minutes late and arrived cold. Not the first time it has happened either. Definitely not ordering from here agin, waiting for food is not fun

Food never arrived and they say it did

Top service and great tasting food! Finally found somewhere the wife approves of!

Really good food , enjoyed it a lot.

Food was decent but delivery time was appalling. There was an accident on the dual carriage way but it had cleared before the driver had left. Google maps traffic was in green. I rang as they were late but they used this as an excuse. But food was really good. Cold upon arrival so I had to reheat.

Ordered food last night. After 1 hour and 30 mins called to see where it was. I was told it had just left the restaurant and will be with me soon. Half an hour later still no sign so I called to see where it was and again told “it had just left the restaurant”. I asked why they had lied the first time and the man said he wasn’t sure who he spoke to and didn’t know why. I then asked why it had now taken 2 hours for the food to leave the restaurant to which he had no answer for. When the food eventually did arrive it was cold and tasteless. Avoid at all costs.

highly recommend best Indian iv had in a very long time definitely ordering again

One of the best curry’s I’ve ever had an order from here often,but last three times I have ordered there’s been something wrong,two times I ordered £3 worth of chutneys An they haven’t been put in my order an I’ve been charged.An now my curry arrived an the cartons were all caved in with curry everywhere.a new curry has been sent out but another 1hr an half wait.

Food was lovely but first time I have ever had a curry delivered without a couple of popadoms!

Great food and service, as always.

Korma was spot on, sag aloo was perfect, naan was huge and crispy - couldn't fault it.

food was late but we were notified, came hot and was tasty so not an issue. However there was 1 item missing.

didn’t have an item we ordered and didn’t call to say

Another great meal, I can’t fault the monsoon

Another peng ting curry from monsoon, just a shame the poppadoms that were supposed to be free didn’t come but the salad and sauce did

lovely food. definitely buy again!

food was 45 mins late and cold so had to microwave it. Also wrong curry delivered!

Food was quite good. I liked the flavours.

Food was great! We had vegetarian options and it was all delicious. :)

Food took an hour and 25 minutes to arrive. Once arrived it was stone cold so I phoned the restaurant and politely explained if I had a microwave I would just use it and not cause a fuss. So I asked them to send me the food again and the manager told me he can’t he’s too busy. So I have a cold takeaway waiting for them in a bag after speaking to just eat advisors I told them to come collect it as I’m not eating if. Whole evening gone by and it’s still there. Do not waste your time with this place. Disgusting customer service from the restaurant and I would never order here ever again. Please come collect the rubbish you sold me. It’s scraped off my plate into the bag you provided. 0/5 don’t order here

Over 30 minutes and cold wont order from here again. Ordered at 7 delivered at 9

It was international weekend so they were very busy so we did not mind that the delivery was late. The food was excellent

Good food and the large delivery was all accounted for. I will order from here again.

Really quick delivery, food was piping hot when it arrived. Chicken Tikka Masala was VERY spicy, and the Dansak was even more so.

delivered the food but forgot the drink. Driver said he'd be 5 minutes and then they closed so didn't bother coming leaving us waiting with no word.

Superb food . Hot when delivered . Would order again . Best Indian takeaway by a mile

Food was amazing however we were missing pompidoms we payed for other than that really good

They forgot to put my rice and starter in the bag but I called them and to be fair to them they were extremely apologetic and sent me out a whole new meal within 20 minutes and it was the BEST indian I’ve ever had! fantastic food and service!

The food was not delivered at all.

Lovely tasty food, first time used would use again

missing one of the items on the order, chips were old and barely even luke warm, the parathra was bland and tasteless, wouldn’t order from here again

I love this place! Best Indian in Cardiff, I have been going here for six years

Great food and delivered at the right time!

Very tasty - would use this takeaway time and again

Beautiful food, would recommend

Oh dear. 2nd time food has turned up with missing items. This time I phoned the restaurant to end up hearing that the food WAS there, that it was checked in personally so when I insisted it wasn’t, I was told the restaurant could send it out. Then offered free main next time (would it turn up??). I asked how long it would be to get missing items, to be told that there were SO many orders that he couldn’t tell me. Shame because the food is OK... if it turns up. Not using again.

Expecting it to be delivered at 21:15 but arrived at 20:30! Great time and great food! Definitely buy from again

excellent food. A little late on delivery.

Wouldn't order from here again! The food arrived warmish (at best). And the paneer was burnt and hard to chew! They forgot my can of coke, although they did offer to drive it back to me when I rang up to let them know, I did say there wouldn't be much point for just that and I'd rather the refund put back onto my card. The guy on the phone then made out that it would be alot of effort to drive back to give me the refund as he couldn't refund my card directly (however it wasn't too much effort to drive back and drop the can over when he originally offered??) He then offered some free things next time I ordered from them, however I definitely wouldn't order from them again after awful food and crappy service!!!

The food was late and no apology, the curries were both cold , the rice was dry and cold , the poppadoms were stale and the salad went straight in the bin

having Just got paid and wanted a treat, ordered from this restaurant. at 47 yrs of age probably the worst meal I’ve ever had.

Food ordered at 5:30pm and received at 7pm. Several calls to the restaurant and I was fobbed off. I was told it’s Just Eat’s fault as they stack up the orders. I asked for a discount and was told there was nothing they could do as I had paid Just Eat and not them - I was treated with total disregard because I ordered via Just Eat! The man even said if I had ordered directly he would’ve refunded in full but it was my fault for choosing Just Eat. When food finally arrived the driver didn’t apologise and started shouting about how it’s not his fault there was traffic...disgusting! I’ve used this takeaway several times before but will never use again after this experience.

The food was over an hour late - refused any discount as they said I paid via Just Eat. basically said it was my own fault for choosing to use the app! and then when Just Eat got in touch with the takeaway, they refused to authorise any refund! disgusting customer service, avoid at all costs. food wasn’t great either

My favourite Indian takeaway by a long mile, food absolutely outstanding, very tasty and piping hot.

Average at best. Mixed grill was oily as was the curry sauce.

Best Indian take away I have had in a very long time. Great flavours, plenty of choice. Seriously awesome nan bread. Definitely be returning

Best Indian take away I have had in a very long time. Great flavours, plenty of choice. Seriously awesome nan bread. Definitely be returning