26/10/2023
Ordered to take away, ended up leaving accidentally without our nachos. One of the two female employees ran after us and caught up with us two streets away to tell us this so that we could go back and get them. Both members of staff really went above and beyond and provided an excellent service and were very friendly. The food was great too! Definitely recommend to anyone looking for some good Mexican food in Worcester.
Popped in on the way home, got ignored by two members of staff. One walked straight past me taking a box out to the delivery drivers. Like most places now customer service sucks and they just want to do deliveries. Even though they would make more money on collections. Another customer they have lost.
Do not order food from here.
I’ve previously eaten in at Fireaway - before the management change - and the food was great. But I ordered food via uber eats today, and it never showed up. They do not arrange for anyone to deliver your food, the number they have provided to uber eats is wrong, if you call the number provided here they do not answer, and you cannot request a refund as uber eats doesn’t know that they haven’t left for delivery, because they say they provide their own drivers. It’s taken me over an hour to get my refund after waiting for my food that was never coming.
Not much to say really shown to table promptly and politely and ordered drinks (half a hour), no steak on ribeye so had to order the rotisserie chicken salad bowls arrived and salad bar virtually empty, starters came still no drinks had to remind server, mains took 3/4 hour to arrive and the chips were limp and make, the peri peri chicken was not at all spicy in fact it was quite sweet, not really worth the cost, very disappointed
Honestly this is a great store and even better when it was Beaties but nowadays, it's just not that great.
The moment you get in the store it seems great but when you need help or to ask a question, good luck, there are no staff and when you do find them they're not interested.
Such a shame because it could be what it once was.
Most amazing milkshake ever!!!!!!!!!
You could feed a family of six on the large fries, really impressed, juicy burger with loads of added extras. Loved it
All burgers available as Vegan, Veggie and meaty? I didn’t believe it could be done but my vegan Rueben was stunning. It took me ages to decide and we had the poor barman running backwards and forwards to the kitchen to keep checking if things were really vegan and yep! most things were. Great place, even on a quiet afternoon they did themselves proud.
It was a quiet Sunday and we needed to grab something easy before going to the cinema. I was feeling pretty greedy and chose the Katsu Chicken Rice Box and the cheesy fries. I have to admit I was surprised. I was not expecting such good quality. It came out really quick and tasted great. However, be warned there is only a small amount of seating inside. I'm definitely, 100% going back for more. It was very, very good.
I preordered mine and my family’s food at 3:30 for delivery. To be told it’ll be 45mins, the food didn’t turn up until 540pm, it was cold and stale and poor service received on the phone.
Slowest McDonalds in the world! Always takes a good 10-20 mins for the food to be ready and even then there's usually something missing (straws, sauce etc). Staff are rude if you dare to chase up your order. There's never enough tables at peak times either.