El Mexicana in Worcester

26/10/2023 Ordered to take away, ended up leaving accidentally without our nachos. One of the two female employees ran after us and caught up with us two streets away to tell us this so that we could go back and get them. Both members of staff really went above and beyond and provided an excellent service and were very friendly. The food was great too! Definitely recommend to anyone looking for some good Mexican food in Worcester.

Really good food. Can't lie, beans didn't taste well cooked, but all the other flavours were there and the staff were great. They earnt 5*. This was a Carnitaa burrito bowl with everything, extra tomatilla and sour cream

It took 30 minutes for us to receive two cold burritos. There was no warning that the wait would be this long and no apology when the food eventually came. Food was very average and cold. Would not recommend. I feel like I have been ripped off

Service was incredibly slow even though the shop wasn't that busy. 25mins to make 2 "takeaway" burritos is not good enough, especially when there was no acknowledgement or apology from the staff.

Bought a take a away Chicken nachos. Food was good. The service was excellent from Julie. She was so kind and willing to help. Thank you!

Good food, nice small & cosy place, no customers toilet at the time and the two girls working in there were very nice.

Order reference number : 48022852 We ordered tonight from El Mexicana Worcester, and I’m sorry to say we are severely disappointed. Me and my vegetarian girlfriend ordered two burritos, one without meat and garlic sauce, the other with meat and bbq sauce and jalapeños. Much to our disappointment, our order was mixed up. I had my girlfriends sauce and she had my sauce and jalapeños (which she cannot eat due to a spice intolerance). So effectively, my partner could barely eat her food, which considering we payed £36 between us is honestly rubbish service. What’s worse, we rang the restaurant to let them know what had occurred. In short, we received possibly the worst customer service ever! The woman on the phone pretended to not understand English and hung up on us. Then when we called the second time round she suddenly miraculously understood me and offered nothing but an empty apology and saying ‘there’s nothing I can do about it’. I don’t expect a miracle when this sort of thing happens, but I do at least expect decent service. I cannot recommend El Mexicana for a takeout meal at all. Their service is poor and the food is often the wrong order. I know multiple people who have had similar experiences in the past.

The food is okay and you get what you pay for, but I find the staff so disappointing. All extremely uninterested and not friendly at all. Such a shame.

Yum yum and more yum Divine tastes, never fails to excite the tastebuds

You know a burritos main ingredient is rice? And when called up on your phone to clarify that half your menu was unavailable you picked up the phone and hung up??. - exceptional poor selection available. - won't try you again.

Food...tasty burrito, yet just Luke warm. 2 very small churro,s for £3.50..! Warm bottle of coke...even though I asked for coke zero. No service really as have to put own order in on screen... Toilets out of order.... Maybe 3 stars are too many?...

Delicious burritos at a really reasonable price. Convenient location in the centre of Worcester and plenty of choice of meats, customisation of ingredients etc. Will definitely be back

Lovely just lovely especially staff all so polite kind and hospitable, food gorgeous place very clean and we'll presented you are made very welcome excellent

Ever since I moved to the UK I have been searching for a great burrito. This is by far the best burrito I have had in the last 4 yrs. Its as closest to the burritos I used to get in the US. Would love to see a more traditional filling. My wife loved her burrito too! Now she knows what a burrito is supposed to be. Next time I will take photos.

80% of our order was missing. Burritos arrived with no sauce or toppings, just dry rice, few pieces of chicken and beans!! Tasted vile! Also didn’t receive chocolate sauce for churros and loaded fries arrived just as a regular portion of fries with no toppings! Ruined our night, and you can tell that people working there could not care less! Would not recommend to anyone.

80% of our order was missing. Burritos arrived with no sauce or toppings, just dry rice, few pieces of chicken and beans!! Tasted vile! Also didn’t receive chocolate sauce for churros and loaded fries arrived just as a regular portion of fries with no toppings! Ruined our night, and you can tell that people working there could not care less! Would not recommend to anyone.

Been here a few times before. Really enjoyed the burritos. Today requested mostly meat in the burrito. Id be surprised if there was more than £0.20 of meat in there. Requested mostly meat and a little bit of crunch. Got a veggie burrito. Hopefully just a rare occurrence.

Chips wasn’t cooked properly and the chicken bad rice was really hard also wasn’t really any fillings to choose from dor the burrito

Absolutely disgusting. Pretty sure if I would have ate it, I would have got food poisoning. The barrioto was not warm all the way through. Also ordered sweet potato fries which they didnt have but didnt tell me until I asked where they were. Was unprepared to give me my money back so gave me a bowl of dry nachos instead - ew!

Highly disappointed with the new menu, they got rid of my favourite salsa, the inferno, and they removed jalapenos as a separate option, ghost pepper mayo wasn't anything special or hot as inferno was, I used to love this restaurant

Don’t understand why it’s not “La Mexicana” or “El Mexicano” but other than that it’s alright. Similar to most UK burrito shops.

Aweful inedible dry rice, dry chicken No Salsa just a dry Pico mix This place has gone down hill and it wasn’t that good before….

I’m didn’t like their pricing structure. It felt like I was lured in to spend more money on what I had initially ordered. You would think a burrito comes with guacamole as standard, you’d be wrong to think so as this Mexican restaurant will charge you extra just to have guacamole on your naked burrito. Every topping is extra. The topping were microwaved and not freshly made. Nachos smelled funky, we had to return them. The staff didn’t seem to be welcoming.

Quite possibly the worst Mexican we have ever had. The food was dry, the sauces were terrible and non existent. They had no working toilet to use at all and they had no napkins or wipes for their customers to use. Even Taco Bell is better and that's saying something...

Can I just start Emilea was amazing, she made the best burrito I could have eaten at the time today but I had to head to work. Honestly it was the best service I've ever received. This girl can go places.

Fast food Mexican style, quality, and atmosphere wasn't great, but it filled a need. Staff were very helpful.

As recent first time visitors we found the food tasty and reasonably priced. Biggest plus was the staff who took us through the options available in a pleasant and informative manner. Have subsequently revisited and will do so again.

Friendly staff, had limited ingredients due to a busy day. Best burrito ever.

It really hurts to say, but this place has downhill in recent days. Used to love the food here and now it's just barely good enough not to ask for a refund. Shame.

Fantastic friendly service from the staff working today - would come again!

Great burrito, made in less than 2 minutes, lots of fillings to choose from. Reasonably priced. Helpful staff

According to my daughter, we just had the best burritos in the whole world here! Very impressed and will be back again 😋

Amazing burritos! Good stuff great music , brill vibes. staff are very friendly and knowledgeable on my burritos!

Place was super clean and the best burrito I've had there for a while! Thank you Andrea :)

Burrito Paradise Ask the staff for recommendations!

Stopped by for a quick meal at one of the extra services on M25. Came across El Mexicana as me and my missis like nice and tasty burito. First of all they have changed the way you order with them touch screens, some of them barely responding to your touch. Which makes the whole order processing much slower in my opinion. Second of all braised beef is no longer available which is the shame, instead they are offering a spicy beef as an alternative. Which mainly consists of sauce. Third of all me and missis have ordered a cappuccino, but I have paid 30p extra thinking It is going to be a large cup. But we have been served exactly the same size. On what I have asked a member of staff why is that? He replied that they do only one size and he put some extra stuff in my cappuccino, which looked exactly as my missis had and taste wasn't great either, even if compare it to McDonald's one. Went to Tortilla in Gatwick airport for some burito two weeks prior to that visit to El Mexicana and burito was the way better. Overall disappointed 😞

First time eating here, always walked past, so out with the boys on a Saturday and needed some food. Had chargrilled chicken quesadilla and fries for a very reasonable £6.89. staff were friendly, food was tasty. Will definitely go again and wish I'd taken some pictures.

Brilliant customer service and burrito skills from Bill @Worcester today, thankyou for an amazing lunch! 💯

Really good service from keelan. Really friendly and great service, the food here is really good I would recommend it to everyone :) ,

We went here today and the food and service were absolutely fantastic. We were served by a young lad who was super friendly and made some amazing recommendations as it was our first time. Top class place with even better food, we will most certainly be coming back.

Brilliant spicy food, was served by a ginger young man who pretty much knew what he was doing! Really good customer service!

First time my daughter had eaten a burrito. Thank you Anna for helping her to get a great lunch. Service was quick and friendly. Thank you again.

Great ingredients, well made and tasty. Staff very helpful.

Ruined a online order missing out multiple options. Food was left very bland with no real attempt to set things right.

Missed a whole item on a 3 item order, didn’t add salsa to the tacos, didn’t add refried beans, sour cream, salsa or slaw to the burrito. Very unhelpful on the phone, and only offered a voucher if I go to the restaurant rather than have a takeaway, despite the fact that I have ordered several times, so won’t be order again

My boyfriend and I were visiting Worcester for the night and looking for somewhere to grab a quick bite as we had arrived late and stumbled across this place. You go along the counter picking your fillings - I went for a large burrito. There was a good selection fillings and toppings. Some toppings, like quac cost extra but Its the first burrito place where I’ve actually been satisfied with the amount they give you for how much you pay. The portion sizes were very generous and staff very warm and friendly. If I’m ever in Worcester again would definitely go back.

We went yesterday afternoon about 16:00, was served by a very friendly gentleman with long ginger hair, Keelan. He was fantastic at making recommendations for us (as it was our first time going) with regards to what to eat and what toppings would be best to match our order. He was very friendly and helpful and made us feel incredibly welcome, we will certainly be going back again! Food was excellent aswell I might add!

My partner and I ate here yesterday and it was great. We were served by a really friendly guy called Keelan who was super helpful with recommendations and made us feel welcome. He recommended the pulled jackfruit loaded nachos which were amazing! Good selection of food including vegetarian and vegan options. The food and service was excellent, we will definitely be coming again 😊

Cool service, amazing food, first time I tried a Burrito it's amazing, special thanks to Vikas who helped me in choosing toppings as I was new to it so I just chose only 2 but the staff helped me with my choice with there suggestions. They could have saved it but they called me to ask me what I want, that's what I called superb and genuine service. Thank you for your care and support. I recommend EL Mexicana to all my friends and will surely visit again on my next trip to Swindon :) Cheers!

Good service by a young lady, shame I didn’t get her name, it was late on Saturday night! Spot on, next time I’m in worcester I’m going again!!

was served by this lovely boy, who said his name was eric, he gave me quick immaculate service and the food he made was top notch, will definitely be coming back.

Made an order on just eat and there were no cheese on the nachos as well as the wrong size being delivered. However when I called the restaurant they couldn’t have been more apologetic and even personally sent a lovely young lad to walk down to our flat with another set of nachos, a burrito and some cans of coke. Such an act of kindness. Thank you, el mexicana we will remain loyal customers!

Visited yesterday monday the 17th, not being local to Worcester Me and my friend decided to go for something other than maccies but still fast food related and on the go, we came in and were welcomed by a lovely girl which I took her name but have accidentally lost. She was very lovey and informative on the menu. The buritos was wrapped perfectly and tasted fab. Would recommend and if I was closer would defo be a regular!

Me and my husband loved this restaurant, but as of late the standards have just gone further and further down hill. I understand that restaurants get busy and they maybe under staffed, so if that's the case don't advertise yourselves on deliveroo. It is frustrating to spend a 45£'s worth of food to only receive something like looks like its been launched into a cardboard box with no care in sight, is stone cold and undercooked. We looked at our order and burst out laughing, it was a total mess. It was completely inedible....... I wish I'd ordered from Chesters.

Toilet out of order for months now! Good food but service is kind of slow

I went in on my lunch break today and had a large burrito the chicken was very dry and the rice was rock hard ,I've had burritos from here before and theyve all been spot on but recently it's just gone down hill I've also noticed everything is microwaved throughout the day not impressed at all 👎🏻

Mexican restaurant near the High Street. Fast food with a difference. Burritos made up with a choice of fillings - meats or vegetarian, salad, beans, salsa etc. Extras including sweet potato fries and tacos. Eating in at basic tables. Always welcoming staff, not too fussy. a very tasty burrito.

Burrito was awful! it was just filled with rice.... it had no meat, no cheese, no fillings or sauces we asked for, the worst thing I've eaten, ended up throwing it in the bin. wedges were stone cold, had about 8 in the bag when i ordered a largee....? nachos were sooooo stale, had no cheese to put on when it stated it online. Worst takeaway I've ever had and threw the whole thing away and got a refund. Wouldn't ever eat here again and people should avoid!

This place was terrible. One girl who served us looked more like she wanted to kill me than serve me. Just stood there with an angry expression on her face. Terrible customer service. The other 2 were friendly although they didn't really seem to know what they were doing and made a right mess of the food. The food was bland/low quality and didn't even taste Mexican. To top it off there was no guacamole left (in a Mexican)and when I asked if they had any more the girl who looked like she wanted to kill me merely ignored me. Not particularly cheap either. Avoid at all costs dreadful place.

Chicken was huge great blocks not shredded so impossible to eat and was also the texture of something that had been sat there baking for 5 days. Not sure it was even edible as I ended up throwing it away after 2 bites. Complete waste of money.

Burrito was ok. Quesadilla was awful and falling apart, it was more like a wrap. Nachos were awful - the cheese wasn’t melted and they were dry and stale. Best part was the canned Diet Coke.

Good Mexican street food very helpful staff

Food is always nice, but staff are useless. Slowest service I've had anywhere. You can clearly tell staff don't care about customers and have elsewhere they'd rather be. Last time I was in the guy behind the counter took 15 minutes to make my burrito, as there was a fly hovering around and rather that swat it away he decided to wait for it to move on. Absolute joke. The one redeeming factor was that me and my mates had a good laugh about it afterwards.

Been going here for years and loved ther food but this last time was abysmal the burritos were practicly empty the meat was over cooked and they gave us the wrong items for our other orders they uses to be realy good but they've realy gone down hill 🙁

El Mexicana used to be one of my most favourite takeaways in Worcester! But recently it's really gone down hill. Firstly, I was given the wrong order (which I then recieved a refund for) the food itself was bland and of a lower quality (Gristly meat), they also put barely any rice and meat inside of the burrito, it was mostly all sauce and beans! I hope it gets back on track soon, very upset.

Popped by on the way to get train home from work. Fancies a Burreto so thought I'd dive in and grab something I could eat on the go. Gave up waiting after 10 minutes of watching the poor lad trying and failing to serve a family of four. "Oh heck were out of tacos, sorry - give me 5 while I run upstairs". N.B. This is a Mexican food shop! After giving up and heading off to catch that train I was a bit miffed. But as the smell of burnt oil that probably should have been changed a calendar month back faded away, my confidence grew; I've never eaten food from somewhere that smells so bad and not regretted it!

Popped by on the way to get train home from work, fancied a Burreto so dived to grab something I could eat on the go. Gave up waiting after 10 minutes of watching the poor lad trying and failing to serve a family of four. "heck were out of tacos, sorry - give me 5 while I run upstairs". N.B. This is a Mexican food shop! After giving up and heading off to catch that train I was a bit miffed. But as the smell of burnt oil that probably should have been changed a calendar month back faded away, my confidence grew; I've never eaten food from somewhere that smells so bad and not regretted it!

Ordered ‘large’ fries with cheese and received this tiny bag, and my side of nachos came with no salsa (which I selected on the order) and the tiniest amount of cheese, never really had problems with this company before but this was pitiful, when working it out with Uber Eats the response was terrible, which I know isn’t the fault of the restaurant but still, will not be ordering from here again, what a waste of money

New staff or just a staggering level of incompetence? Ordered through deliveroo twice tonight due to the fact the order was wrong the first time...and again the second. If you can't tell the difference between chicken and pork, get a job at a greengrocer.....

I think that this is the worce takeaway I have ever eaten. Expensive, little and poor.... You should definitely remake your recipe and for that amount of money make sure that you put in the bag the right amount of order as I only get 1 pack of Mexican chips, regarding "extra filling "- was not referred at rice , the sauces were.. NOT THERE, inside the burritos... I think I'll pass for future orders. EL MEXICANA : Thanks, but no thanks!

Staff are always friendly and the food is great

Food extremely average & very over priced for what you get, only received part of order (not Deliveroos fault) phoned twice, unhelpful staff, supervisor refused to speak to me, no refund for missing food. Was told I could maybe pop in sometime, not the point when you’ve paid for delivery!

Staff are in need of further training in organising the efficiency of their food preparation and customer service. They were struggling to manage online orders being collected and walk in customers, the food in the counter needed replenishing and they were so busy/disorganised that hygiene standards and consistency of the food and speed of service was poor. The till was not working and staff were adding the totals up on their phones. There was also some off hand attitudes and rudeness to a frustrated delivery driver. The restaurant has unclear/unclean tables, there was no bin for self clearing and cutlery & serviettes were not available to customers without asking. The food itself was quite tasty but expensive and I would not return. I actually felt sorry for the employees as they were seemed out of their depth and needed more effective management.

I won’t be using El Mexicans again. Crappy floppy Burritos , which were cold and lifeless. Cold fries which were like wood and tortilla chips so dry it seemed like they had been in the desert. £24. And I probably could have bought 4 McDonalds...

I had a burrito, I asked for no jalapeños and it's covered in them. It's completely ruined my meal. I also asked for refried beans and there was no beans what so ever. So dry, Stone cold. AWFUL. Will never order from here again.

Decided to give this place a go for a late night meal after going out for a few drinks. Staff behind the counter were friendly, and walked me through all the options available when preparing my Burrito. Service was quick, and the food was decent...

Customer service is very lacking, food is great if you go during peak hours but outside you're gonna be disappointed, wish people would smile.

I just wanted some tasty lunch. That's all!Do not go here. The food is bland and disgusting - no taste whatsoever Employees are insanitary. Food is rushed out. There is no regard for the customer here. Absolutely terrible.

One thing 'I' stopped for, CHURROS, and they've got NONE, and it weren't even 9pm. Would have left but for the daughter being starving and now wanting a burrito. Server guy was absolutely miserable and rude, obviously hated his job Made an order, that he messed up, but our problem . The burrito was OK,but the tacos were a wet doughy mess. If it weren't for the usually amazing churros, when they have them, I wouldn't stop here again. I was really trying to add more stars, and if you'd had churros maybe I could, but you didn't, so I really can't. Poor show.😫😫😫

Very nice food but the guy behind the counter was a miserable git ...

Went into el mexicana to grab some quick food today. We were greeted by two love staff members. Food choices were thoroughly explained. Lovely food and helpful staff. We will be back.

I wish there was an option to give zero starts. Drove two hours to get to this restaurant to only be disappointed to see two extremely uninterested and deada** workers getting annoyed at every possible order that they were taking. Extremely slow service and I dont give a F**k attitude by staff. I would recommend people to burn their money instead of spending here!!

Today i decided to try this takeaway for the first time. After walking through the door I was asked to cover my nose with my mask which I kindly obliged, I may add there was no greeting when we walked in I just got barked...

I eat el mex food at least 2/3 times every week without fail, for a fast food place I think its exceptional the amount of care and love I seem to get each time is amazing!! the food is great, the staff are subliminal, also there's a cute blonde that works there 😉

We have just moved here and were keen to try a new takeaway. We decided to walk over and order our takeaway in the restaurant on Saturday evening. Unfortunately we were greeted by posssibly the rudest girl I’ve ever seen in my life (didn’t even say hello to us, just grunted something about ‘be with us in 2 minutes’... and looked like she’d rather be anywhere but El Mexicana). Of course, she wasn’t with us in 2 minutes but a much more friendly, helpful Blonde lady was instead. The atmosphere was tense. It was obvious that the staff had just had an argument (or perhaps they were fed up with the miserable girl, because I definitely would be if I had to work with her). It was awkward and my partner and I felt like we were intruding and just wanted to go home. The restaurant uses the classic Mexican cooking method of reheating all the meat in a Tupperware in the microwave (in front of us!) and piles of wraps were just left out on the side. Unfortunately, since eating the pork burrito, my partner has had severe stomach problems and been unwell - which we can only pin down to the burrito he ordered here on Saturday. The pork must have been left out for hours (we had the last helping left in the restaurant before they replenished it). If you want a friendlier, calmer environment to order food from that won’t give you food poisoning then I’d recommend going elsewhere on Foregate Street.

Another bad restaurant! Don't trust the botted good reviews, don't ever bother ordering from here. What's worse, their absolute disgraceful food or the fact they don't even know when they're open/close for delivery .

I ordered a burrito on Friday night and the food quality was to high standard good friendly staff will definitely order again would highly recommend to friends and family

I went here on Saturday afternoon I had a burrito which I have to say was excellent very filling the staff are so lovely and polite they make you feel very welcome and I got my food very quickly would highly recommend eating from here...

GREAT FOOD AND GREAT SERVICE FROM THE HAPPY GIRLS THAT WORK THERE

Waste of money, we ordered two tacos which you would expect to be a hard shell but it was just burrito wraps, and as you can see in the photos very tiny like a child's meal. Not worth the amount they charge, won't be ordering from here again

Great place for burritos at a reasonable price. Food was prepared within minutes, and the server was able to walk me through the options for fillings and extras with no trouble. Would happily visit again!

Been here multiple times, food is amazing. But last time I came the server was very grumpy, hopefully just a bad day because every other day I've been greeted with a smile and lovely customer service

Plain naff. £7 for 75% full of nachos and small slither of meat portion and literally a few pieces of chorizo. Nachos are fried and microwaved. Really. Removed from my google food options. Whoever prepared order on 13/11/20 at 12pm need servere re-training.

Good tasting burrito but barely any meat plenty of rice and veg.

Staff are lovely - I love going to this place on my lunch breaks. The Monday - Wednesday Deal is awesome!

Best burrito this side of the Atlantic... and lovely staff. Healthy and spicy!! Bravo

Chips on fire 🔥 😋 blud no wonder you're earning 2k a week blud clart..... da man on fire bred win

Food was really good and great priced! Especially if you have student discount. The service was really good and really quick 10/10

Walked in at 12.30 today (Saturday). Restaurant was completely empty. The only person serving couldn’t have been less welcoming or less interested in serving us. We were made to feel as though it was a real inconvenience us being there. In view of this we...

AMAZING FOOD and the staff are equally as amazing....nothing was too much trouble. It was my 10 year olds choice of food with his friends for his birthday party and I can truly say the staff went above and beyond. We had so much fun even with all the covid restrictions in place. Thank you so much. Laura & kaine (birthday boy) x xxx