Mcdonald's Restaurants in Worcester

Come to Blackpole as a close McDonalds and usually get the order right. On this occasion got the order completely wrong and still gave out the wrong item when asking for a Sprite or Lemonade and being given an orange fanta. Not happy that staff on (11/04/2025 @ 8pm) were not listening to what the order was. Too distracted. If you visit this site be aware they may get your order wrong so always double check.

Wrong order delivered. Still waiting for food or money back

the delivery driver dropped my bag with my drinks in

The size of the food shrinks in size every time I visit and the prices go up.

Didn’t get my food but took my money still

I had the complete wrong order, nothing was right

delivery was fine. order missing items and cold

delivery was great, food quite greasy

Missing items from my delivery. Driver was absolutely fine, just the restaurant was not

Dreadful, simply dreadful, this place needs shutting down, the food is rubbish and cold, the staff seem uninterested, poorly trained, lack social skills and just rude. Missing an item and spoke to a bloke after 8 times ringing who just did not care and seemed to be sniggering when I explained the situation. I also requested no pickles due to an allergy, and guess what, there was pickles in my burger!! They are going to kill someone with how reckless they are, it literally said on the sticker NO PICKLE!!! Why should I have to return to the venue when it’s your fault my order is wrong!!! No refund either, manager must be laughing when they see the reviews cause it seems nothing ever gets done about anything in that venue!

I have ordered my food through the app, on arrival was asked if I have ordered by the app, we have gave the number and they said they have received the order, on arrival to the house we have realised we were missing half of the food and when we called to ask about it we have been told we were not gonna receive a refund as we are no longer on the McDonald’s premises, quite frankly it was their mistake so why should we have to come back? We were also told that because we had started eating the food that was another reason we couldn’t get a refund, we started eating because we had already tried to call 5 times with no answer!!!! It seems to be that basic communication skills and awareness is lacking in this ‘restaurant’. This has to be the worst Mcdonalds in the country. The manager needs to get a grip of the place and sort their staff out and actually train them on customer service! The only positive is how pleasant the girl was at the pay window, she is a diamond in a pile of coal!

Typical McDonald's Food was as expected and service was quick nothing to complain about

lovely food but chips were very cold.

It took nearly an hour to arrive when it stated 10-25 minutes. Then it was missing one of the wraps which was one of the main parts of the order.

managed to confuse chicken selects with chicken nuggets and of course am unable to get a refund

30 minutes for a double cheese. Always double check your order as it stands a good chance it will be wrong.

Gourmet dishes and impeccable presentation.

No sauce and no salt and food is cold

The food is so cold and the wait time is ridiculous wonder why it’s cold

Ordered through justeat and the delivery time kept changing. Rang repeatedly but nobody at McDs answered. After 2 hours i went up and was told they are waiting for the just eat driver so they handed me the food as I was there. It had been sat for well over an hour so was stoned cold and the milkshakes were like water. The Manager Elliot was zero help, and refused to remake as it would affect their profits and told me to complain to Just eat. Never again will I visit the Black pole McDs and never again ordering using JueatEat. Elliot had absolutely no customer service skills and made no effort to remedy the situation.

I ordered my food at 7.30 and took over an hour to get it. Everything was cold and McFlurry was melted really not happy at all. Was looking forward to it and still going to eat it but not nice being cold

All the food was cold and the delivery was late. Also half the fantas was spilt in the bottom of the bag.

chips were cold and I put no lettuce on the big mac and it said it on the burger but there was a lot of lettuce on it and no condiments although I asked for some

Pre ordered this food at 1pm for it to be delivered at 6:30. It was still over 45 minutes late! When it eventually got here the food was cold, we were missing a portion of cheese bites and what was supposed to be a strawberry milk shake was a flat Coca Cola. I want a refund

Chips cold and forgot part of my order and sauces.

Excellent quality delivered quickly reasonable price

fab, no issues and hot food winner 🏆

I’m absolutely disgusted with how this keeps happening it’s not the first time now I have spent nearly £40 on a order to get nothing I’ve ordered I would like a refund asap

Ordered a chicken nugget happy meal and received veggie dippers. My daughter has additional needs and is allergic to tomato which this contains. This could have been dangerous if I hadn’t checked. Very angry

Drink had leaked all over my food.

how do the staff at McDonald's manage to forget to put all my order in the bag.

Quick and easy same old maccies room for Improvement food shoved into a box some assembly required pretty good overall

missing food under cooked chips missing a burger disgraceful

drinks and food was all over the bags so my food was all wet.

Driver was great, punctual and very friendly. Chips were cold when they got to us but the rest was okay

took 2 hours to arrive. and was cold

Food cold. Only half filled chips. Drivers waiting for too many orders means it has been sat there a long time.

My food was cold .. not happy 😔

Our burgers were both dry and poorly assembled. Our sauce was missing from the order again.

I didn’t receive my food but he has marked my order as delivered - where is it

No balsamic vinegar or ketchup

Ordered a strawberry milkshake with my meal, they sent a bottle of water instead. Not rocket science is it!!!!!

Chicken nuggets and fries were cold, no straws for the drinks!

The delivery guy came on a push bike so by the time he got to the house which is by the Royal Hospital, the food was stone cold!! Terrible!

The food was cold and the drinks spilled all over the food I wasn’t happy with my order.

food boxes was mashed up and upside down and not good

The food was so Cold I’m so upset that this has happened my daughter wouldn’t even eat it

hot food lady polite need employees like here

delivery driver was polite real gentleman very employee 👏 👌 👍 food hot

items missing, really poor service

First time in years, the order was hot & arrived in good time!

Driver deliverd 2 drinks so have to go hungry as i have no more money to order anymore food

Food was all damaged and coke leaked everywhere

Waiting over 10 mins for food, bring it to me cold, this makis is a JOKE ....28° outside

I visit a lot of McDonald's restaurants in my travel throughout the UK. This is another great one, no faults. The coffee was great too, apart from the cardboard lids, that everybody dislikes.

order on time but as normal forgets the dip i required 🙄🙄

First ever in my life food actually turned up hot. Well impressed also driver delivered with care and was polite.

Less than 50% of the order delivered.

the fries were over done and my burgers were burnt.also not much cheese on.not happy at all

bloke didn't know where address was food was cold all of it very disappointing

I never had it. Worse service ever.

Food cold again ! Shop only 5 mins away

missing dips for everything....no dips for 20 nugget box, no dips for nugget happy meal x2, no salsa or mozzerella dippers.

food was freezing cold, couldn't eat

Food was freezing plus bother chips wasn’t even half full

Wrong drink delivered. Rider still went to the wrong house even though I put notes on the delivery where I was?!

Food was good I am full thanks

order is wrong I was given a coffee and a breakfast roll with 2 hash browns- I ordered two sets of two- muffins- my order totaled £15.98 refund me the difference at least- never had an order so wrong

Is not happen first time the item was wrong or was missing

Gave me wrong McFlurrys. Meant to be a Smartie one and plain. Got given 2 skittles McFlurry. We didn’t like them.

I just asked for no cheese on big mac and they didn’t put lettuce on it, chips where like card board

Late delivery, food cold, driver went to wrong address and blamed McDonald for having to wait.

took 1 and a half hrs to come and everything was ice cold

The food has come freezing cold, the coffee was as cold as the coke

Food was thrown in a bag 2 of the burgers weren’t even in the boxes and the food was cold

Consistently the worse drivethru I’ve ever been too. Loads of staff and at least a 10-15 min wait at 6.30 in the morning

Food was delivered 45 minutes after ordering, cold, and missing items. Delivery guy was fine.

fries were stone cold had to microwave them ,burgers weren't hot either . delivery times kept increasing.

9x out of 10 will miss items off your order and skim portions better off ordering small as that’s what you’ll receive anyway. Abysmal service from the restaurant

Driver didn’t read delivery instructions. Food was almost cold.

Our order was a complete disaster! It arrived to our car missing nearly everything . No chips, no sauce, no straws, no raspberry pie and to make things even worse, our burgers were completely wrong! I then had to walk into the “restaurant” and collect the rest of the order, which should have been there in the first place! When I did finally get the food it was unsurprisingly bland and disappointing. I would give it 0 stars if that was an option. Will be staying well away!

food was cold won’t order again

missing dips but hey at least the food was hot and all there

I had a large mcflurry missing I ordered 4 only got 3 food also cold

food was cold chips freezing burgers was freezing had family member round they was not happy with the food couldn't eat it poor food

5 cars served to every one customer in store! Worryingly they can't get your order right! Had to clean our own table as the staff were nowhere to be seen. When they do appear they clearly don't want to be here. When food finally arrived only half the cheese, lettuce etc made it onto the burger the other half was in the box.

amazing fabulous service from declan

Food was still hot and all the items were there for a change

Food was absolutely stone cold instructions not listen to and to top it all off no chips and missing drinks and burgers. Shocking service.

Superb, thankyou delivery driver greatly appreciated!!!! 5 Stars

So disappointed burgers and nuggets missing.

Ordered for someone else , very happy

Food was cold , McDonald’s is on 5 mins away how on earth does food arrive cold , not good

very friendly driver it makes a change to see a smile at that time in the morning, food was nice and hot very happy 😊

Chicken was a bit dry and a bit hard. Not much sauce in the wrap.

lovely thanks 🌹 but no Stormzy stickers 🤣 Philly cheese steak burger is amazing.

same as always from this place missing items. Why isn't anyone with a brain checking the orders before they go out. I should not have to go out to McDonald's every time I order a takeaway not happy

Foods cold, drink should have been oasis but delivered coke

It’s stone cold the double cheese is a mess and the Philly cheese burger is empty with just the bun burger and sauce no veg nothing Not happy guys the chips were half full no salt nothing was good absolutely atrocious not to bare in the mind the drink was filled with ice at 11:30!

The hot drink was half full and only a medium