Delivery
Pickup
Outdoor
The best restaurants serving Chinese food in Norwich East of England
30 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
148 Opinions in 2 websites
Twice in two weeks I have gone in to order and each time they have given us the wrong order which I have only found out once I had returned home! We have had to return to ask for our correct order - Prawn balls instead of Chicken Balls , Peking ribs instead of Peking Chicken and on second occasion Pork Balls instead of Chicken Balls. Not once did they apologise! We have been using Ken Tong’s for over 15 years. The food is usually good.
33 Opinions in 1 websites
Really disappointing experience. Have been before and usually fine. Staff polite but clearly overstretched that evening . I was told 25 minutes over the phone but after having taken the money at the shop I was then told no one knew how long the food would be…! Problem is I can accept a delay on a hot summer Saturday but a simple dish of prawn fried rice tasted like a cobbled together collection of burnt leftover scrapings ..inedible . Sorry not coming back
17 Opinions in 1 websites
Genuinely foods ok and standard - service is beyond poor and over priced. Please learn customer service it’s important and the covid masks are a little bit out of date. As the title says luke warm average, order at one time and collect earlier - if not look somewhere else, we wont go here again.
4 Opinions in 1 websites
Acabamos de tomar una opción para elegir del menú en línea mientras disfruta de una bebida. Fue la mejor comida china que hemos tenido. Estaba listo para que nosotros recolectáramos a tiempo.Fantásticos sabores y especias. Incluso tenía algunas galletas de gambas sin costo adicional.Excelente, no puedo esperar para tener de nuevo. Muy recomendable.
132 Opinions in 3 websites
We were called telling us our delivery driver had spent 15 minutes knocking on our door with no answer. First of all we hears no knocking so we assume they weren't actually at the right house, second why did the restaurant call us saying their driver was lost for 15 minutes rather than the driver calling us directly after not having the door answered for them?
123 Opinions in 2 websites
Awful, deceitful service and would give 0 stars if it was an option. Had already paid delivery fee, then they phone asking for an additional £2.50. Apparently the Just Eat delivery charge is calculated by the first part of the postcode and our postcode is large, so they want to charge us more! Just charge an average for the whole postcode then. Doing it this way feels very underhand and relying on people just want their food and won't push back. Order cancelled and we ordered elsewhere.
27 Opinions in 1 websites
Wow, this place used to be lovely and we’ve been loyal customers for years. Apparently it’s under new management and all new staff. Can’t believe how awful our meal was this evening. The dishes were half full and that’s not an exaggeration. It was cold, chewy chicken and noodles were full of onion, every dish was tasteless and the chips were dry and inedible. We had a dish missing and the customer service was shocking. Absolutely would not use again.