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Outdoor
The best restaurants serving British food in Barnsley Yorkshire and The Humber
89 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1232 Opinions in 2 websites
Terrible experience. I ordered as I walked in and stood in the queue. I find out later that the big new guy didn't order my haddock to be cooked. When it was my turn to be served I could see there was no haddock available in the usual place on the warming shelf, so I gave them more time and stood at the back waiting patiently. Then I saw the guy who walked in after me, was served his haddock, so I stepped forward to ask about mine. The two new people behind the counter just looked at each other, went red, mumbled and both made different excuses (so at least one of them wasn't accurate?) why my fish wasn't ordered by them. I politely asked for haddock to be re-ordered and said I would wait and was heading to stand again at the back of the shop. Then a young slim manageress steps forward from the back and asks the two newbies what is happening. The newbies both make different & incorrect statements of events and the manageress totally misunderstanding the situation. In defence of her errant co-workers she now thinks I'm trying to get served early. She then talks down to me in a condescending way. Acusing me of queue jumping and asking me in an exaggerated school teacher voice, in front of all the staff and lots of customers, "Have YOU, EVER, BEEN in here before?" Which was very embarrassing and concending. (Only twice a week for the past 3 yrs). The very pleasant woman serving on the next till recognises me and asks me to move over and she says she will serve me, saying "Sorry about the mistake, I saw you order as you came in earlier," she is always very nice. The two new people are still lying and making excuses to the manageress why I'm asking for haddock and there isn't any, both of them are saying different stories and neither is telling the truth. Now they are saying that I didn't even order haddock and didn't stand in the queue. A person in the queue steps forward and tells them all that he saw me in the queue several people before him, and the very pleasant woman behind the counter is also saying she saw me order the haddock, supporting what I have already said. The manageress has lost control of the situation, especially the two newbies. All this time, people are being served on the other counter and this situation has taken around 3 times longer than it usually takes. Then another customer says, that he saw me in the queue several people before him, as he collects his order and leaves the shop. The slim young manageress says something quite rude to me, and I end up leaving without any food for myself. What a mess, started as a lil storm in a tea cup, and turned into something very unpleasant . . Created by the lies of the newbies and a complete over reaction of the condescending manageress. Why not just say, "We didn't order your haddock, apologies, it will be 3 minutes". Telling lies, upon lies, just digging their hole deeper! And the manageress didn't show any managerial ability and scolded the wrong person. She didn't have a clue! 'If' the manageress understood the situation correctly, she wouldn't have made such a fuss, and there was no need for her to be rude. This inexperienced manageress needs to be very careful of those two new employees, little lies can create big problems. Hi Mike, the email address you supplied isn't working. Happy to contact you, but I don't know how.
554 Opinions in 2 websites
We randomly came across The Wentworth Arms online when looking for a venue in Barnsley for our wedding. When we went to have a look, we completely fell in love with The Loft at The Wentworth Arms. It was the perfect venue which fitted in well with our rustic theme and we chose to have our ceremony, wedding breakfast and evening reception all there!! Lewis was our point of contact and wedding co-ordinator/organiser- he looked after us from day one. He was absolutely fantastic! Very attentive, professional, friendly and a really lovely person all round. Nothing was too much trouble and he made sure all mine and my husband’s needs were met. From the very first meeting, right up to the big day and even throughout, he was amazing! It wouldn’t have been the wedding day we had without him. We can’t thank him enough! Not only Lewis, but all the staff on that day were fantastic. Our family and friends had nothing but praise for everyone. They all catered for our needs and wants to perfection! We also want to show appreciation to the chef for the beautiful food which was served for our wedding breakfast (all requests were catered for) and the buffet food for our night do was equally as beautiful!! Thank you for hosting our big day and making it so memorable. Kind regard, Hannah & Ryan 04/10/24
468 Opinions in 1 websites
Came with our 6 year old. Lovely meal. The children's menu, although not many options, was good quality and large portions. The tapas were also very good quality and good sized portions (maybe 2 each is probably enough, or 3 if really hungry). The staff were very friendly and attentive. Good atmosphere in the resteraunt. Will definitely come back.
156 Opinions in 1 websites
Menu changed completely and it's not the best. Very disappointed, can see them loosing a lot of business as you now have to build a breakfast from a base of £5.75, if you wanted what was on a full English it would be over £12. Heard other similar views , hope they will listen to the customers!! Don't change what isn't broken.
110 Opinions in 1 websites
Visited the Gresham Hotel recently and found the Black Iron Restaurant to be now closed. When I spoke to the staff, I was advised that it had only closed in the last couple of weeks.
76 Opinions in 1 websites
I’ve just visited this pub for the first time. I’m gob smacked with the quality of everything, the beer and food is lovely, staff are friendly and helpful and I have to say this is probably one of the most glorious beer gardens I’ve ever been in! Cannot fault the place and will definitely be coming back
48 Opinions in 1 websites
Absolutely amazing and varied menu. Staff were friendly and attentive and the food was delicious. Well done chefs! See you in September.
40 Opinions in 1 websites
My first time visiting here and I will give it another go. Decided to have a large fish, chips and peas. This was the biggest piece of fish I had ever seen. The batter was tasty and the quantity and quality of fish was second to none. The chips and peas were standard run of the mill, but what swung it for me was the size of the fish and the friendly service.