The best restaurants serving British food in South West

Please bring back cuos and saucers not smalll V shaped mugs. Don't go the way of American style. Coffee is Italian. You wouldn't have a coffee i n Italy in a mug. Jon Lewis is traditionally English, let't keep standards. I don't take coffee in your cafe. There's a place you can choose your owh friedly thick chunky mug. I realise where we are going with this but believe in the brand, you are not trying to compete with Starbucks. Is that coffee anyway? Your coffee is good. Go back to the white cup and saucer and keep the style. If people want vases of coffee they can order 2 servings.

We have been here many times for coffee and cake and most of the time the cakes seem to be reasonably fresh. Today i had a very dry sponge Mocha cake. Also, whilst eating my cake i watched a member of staff blow his nose in to a tissue 3 or 4 times and without even a thought to washing his hands went straight over to the dresser to get a cake plate to serve a piece of cake to a customer. I think that is disgusting and shows a lack of hygiene which in this day and age is not acceptable.

Brilliant, old fashion, restaurant/cafe great food, excellent service. A hidden gem on the 1st floor in the centre of town. Well spaced out tables.

Delicious (and hot) pasties with buttery flaky pastry. Also very good treacle tarts with excellent pastry.

Had a lovely mug of tea and a delicious homemade Belgian white chocolate and marshmallow tiffin. The setting is very colonial ( is that word allowed). The staff seem tired.

When I visited with the family extremely rude owners who did not take criticism well. In addition, they spoke to a young staff member poorly, causing the poor waitress to cry. This is unacceptable behavior in any workplace and can create a hostile environment for employees and customers alike. Moreover, the food was awful, which is disappointing for any restaurant. The chef/owner made you feel threatened, which is not only unprofessional but can also be frightening. It's understandable that you would not want to return to this restaurant after such an experience. Overall, it's important for any business to treat their customers and employees with respect and professionalism. Unfortunately, this restaurant failed to provide either, and as a result, they have lost a potential customer.

First time using this chip shop, and after say they staff was lovely and 100% for all of the food we bought will definitely be using this place again nice clean and friendly staff they worked well as a team thank you all and we will be back 😀 👍

El caballero con vidrio y barba era excepcional en la atención al cliente, bien hecho, volverá de nuevo, buena hospitalidad.

I tried to order tea and scones at Knoll House restaurant today but there was no one who seemed to want to serve us. We asked at reception after waiting for ages at the bar for someone and was told to ring the bell. We eventually found the bell which was a door bell and not easy to see and after waiting again for an age, no one came. We rung the bell for a second time and stood waiting discussing what we should do when a very harassed waitress arrived carrying a full tray. When I asked if we could order she was unapologetic and unpleasant and told us she was unsure if we could have scones because they had been busy with a table of 22. I asked her to check to see and while standing there still waiting I felt the whole experience was now so awful that I didn’t want to stay and spend my money here. This was supposed to be a special treat for a friend and I that don’t see each other often and instead it felt like we were a massive inconvenience and completely unwelcome. I know staffing is difficult and expensive these days but treating people that have come in wanting to spend there money with you like that is appalling. We decided to leave and as we left we told the member of staff on reception that we were leaving because the waitress was rude and we couldn’t get served and even then no apology was given, no attempt to retain us as customers and seemly no concern that two paying customers were leaving and taking there money elsewhere. We had a lovely visit in a very fine cafe in Swanage and will not return to Knoll House and judging by the truly awful service we had today, no doubt this feedback will be ignored.

Amazing level of service from one of the ladies at The Ridge Café. I want to thank the member of staff who offered and brought out to the car park, our order to me and my two rescue dogs, one of which, new to us, is very nervous following traumatic times in recent years. It was raining but this lady absolutely wanted to do it, and the dogs were able to meet her - one was enthusiastic and the new boy just looked puzzled, probably wondering who was so kind to bring out this meal to us. It was great, gentle, exposure for ‘new boy’ and a highlight for me too. I’m sorry that I don’t have the lady’s name but she was so good, thank you!

ORDER (to takeaway); Shortbread slices, Lrg Cinammon Latte Katsu chicken slice SERVER; Sabia Member of staff seemed new to the location. Even though some may think that being slow in processing and checking the order, aswell as how to correctly put it into till. Could be a bad thing, I would rather have someone take the time to make sure everything was right the first time. Even though there was a queue, the server kept their attention on us. Checking if we wanted the options that came with the latte. A second member staff came out during our visit, so please dont think that the server was left all alone.

Ordered the burger and lamb. Had water jug at the table with glasses with ice cubes. There was a fly in the ice. My burger was overcooked so sent it back. I then ordered the fish and chips. The left bit of the fish was fine but the right side was bony and hard. I sent that back and the waitress seemed annoyed. I heard her saying "she has sent this back as well". She said she would get the manager. She eventually returned saying that she had taken my fish off the bill. I went up to pay and the chef was there. He made me feel decidedly uncomfortable. Very unprofessional. I then heard her say as I was leaving "I did not put the service charge on the bill".

The Sunday Roast is profoundly flavoursome. Absolutely the best roast dinner dining out I have ever had. Even the brocoli was delicious! Hands down, an amazing experience, such a dreamy and delightful plate of food. Yummy!

Had a lovely stay. Was here to see Joseph Arthur in this wonderful setting. Traditional English pub with fantastic views of surrounding countryside.

The only good thing about this place is the parking, because no one is ever there. Poor service, poor food, poor attitude. Would never recommend!