On the Bay in Cornwall, Isles of Scilly

When I visited with the family extremely rude owners who did not take criticism well. In addition, they spoke to a young staff member poorly, causing the poor waitress to cry. This is unacceptable behavior in any workplace and can create a hostile environment for employees and customers alike. Moreover, the food was awful, which is disappointing for any restaurant. The chef/owner made you feel threatened, which is not only unprofessional but can also be frightening. It's understandable that you would not want to return to this restaurant after such an experience. Overall, it's important for any business to treat their customers and employees with respect and professionalism. Unfortunately, this restaurant failed to provide either, and as a result, they have lost a potential customer.

Avoid like the plague. This place needs closing down as their food hygiene standards are extremely worrying. Much nicer places around, don’t waste your money here. Very rude owners who treat staff appallingly. Been once and never again.

Horrible don't go they treat there staff young workers terribly and reuse milk and sauces that previously customers have used

Disgusting food was cold and when I approached staff I was ignored you could hear the staff all stood together talking and had horrible language laughing and shouting we weren’t checked on once asked twice for a drink refill that I didn’t get but was still charged for and he really was rude and not happy because he was told to remove it there are so many lovely fish restaurants near by don’t waste your money here

Dirty building horrible staff , awful food and Luke warm coffee , visit at your peril . Better places to eat n drink in Penzance area

Absolutely disgusting! Rude staff, waited 45 min and no apology, Dirty cutlery. Will never go there again. Avoid! Food was cold and tasted like a frozen meal.

The food was excellent. My fish was beautifully cooked. Even more amazing than the food was the way they accommodated my neurodiverse children. Staff were friendly. Would definitely recommend this place.

The food was very very mediocre- I had the pork casserole special which was very bland tasting- I had recently eaten a tinned chunky soup from Heinz which instantly was what the taste reminded me of. The mashed potato also tasted very plain and quite dry, not creamy like a usual good mashed potato. A bit more care and thought about seasoning would be great, as this was very basic and poor tasting. The prices aren’t extortionate but for the food received it was really not work the money (around £12 for each meal). My child used a reusable straw provided which seemed to have some kind of grime inside it, so I do not think that the inside of these have been properly cleaned with a small brush. Positives: very lovely service, lovely view, and quick waiting times Overall, I felt the meals were lacking in flavour for the price and wouldn’t have bothered with more than a sandwich in the future.

Had a delicious squid salad with top service from a young lady called Ellie. The squid tasted fresh and the view to St Michael's Mount is amazing. I would say this restaurant has the best views and service in Penzance and is so cheap.

Had a chicken burger, probably the best ever! Skin on chips were perfect. The kids had “kids meals” with sausage and they loved it! Overall amazing experience, staff were friendly and helpful. Amazing place to eat 👍

Our breakfasts here were great, good value and very tasty. However, the chef should remember that he is working in an open kitchen. Whilst enjoying a leisurely breakfast, we did not appreciate hearing him moaning at and humiliating the staff. Not necessary and not nice. The staff we encountered were lovely, very polite and friendly.

Went in for lunch today and after looking at the menu stood at the bar for a while and waited to be served… the lady that was serving the person before me went into the back and a young girl sauntered over.. at the same time an old woman pushed in front saying to the young girl she wanted to pay.. to which the young girl said I know your in a hurry…now common courtesy would be for the staff member to say to me would it be ok if I serve this lady first.. which I wouldn’t have had a problem with, but no… she carried on as if I wasn’t there and the old woman never had the decency to have any manners either… we immediately left as no way would I give a penny or the £60 we intended to spend to this place despite being return customers… there are other restaurants/pubs in Penzance that offer first class customer service which in the current climate.. could make all the difference..

Oh dear called here after reading the reviews what a let down had cornish pasty so hot you couldn't touch it partner had scampi which was overcooked and looked like it came out a bag of Iceland frozen foods as did the fries no quality whatsoever we did have a lovely server though very sweet

Really lovely food. Helpful friendly staff and an amazing view. Well worth a visit. Nice and relaxed.

We found this restaurant by accident walking up to the shopping centre. We had great value Sunday roasts - beef and turkey at a table next to the window with a great view over the bay. Lovely friendly staff and good service. Definitely recommend.

Visited for the first time for a friend's birthday and will definitely do so again- delicious food, excellent service and lovely views.

Nice pretty beautiful and excellent coffee and excellent service the staff are friendly and excellent

The cheese chips it is fabourlous and gorgeous and fantastic to eat they look tasty and enjoyable to eat the staff are so friendly and polite and helpful

Good for a burger near to the main car park with a view over the harbour .After parking your car look up and its the first restaurant you will see

My husband had a crab roll costing £12.95, he would have preferred brown bread but not given a choice. It was very dry. I had fish and chips, chips were okay, fish was nice but the batter was dry, crispy and overcooked. It was mentioned...

Lovely experience. Came here with my wife after getting married in Penzance just for some drinks and a nice view. Friendly staff and clean cannot complain

Me and my partner were in Penzance for the day on our holiday to Cornwall. We stumbled across this café on a wander and as we were hungry we gave it a go. The staff were busy when we arrived but we were soon seen...

Called in today for lunch. The waiting staff were helpful , efficient and friendly. The chef bought our good to the table himself and did a check back which was a good touch. We had whitebait from the specials board and hallumi and roasted red...

My partner had previously found this cafe years before — otherwise you would never know it existed! I couldn’t even remember the name of it to write a review due to the bland/non-descript signage! It’s such a shame as I felt like the hotel inspector...

I am so happy as I found this place. I have no idea what the other reviews are saying on decor as I think it is fine for a lunch venue. The views outside are amazing. However let us talk about the warm service and...

Arguably one of the finest views across the bay and over to St Michaels Mount. Excellent full breakfast and generous portions too. We will definitely be back.

This place has huge windows to the front so no matter where you sit in there you’ve got a lovely view. We had breakfast there recently and would definitely go back. Excellent value for money and really friendly welcoming people.

This restaurant has a great view of mounts bay to look on as you wait for your order. Lovely waitress service and were kept informed how long the food would be before we ordered and before we were served . The food was tasty and...

Lovely service and food was divine! And have gone back since...the view makes it even better as you can see over the harbour!

Terrible, don’t go here. It started out ok, the waitress showed us to the table and left us with the menus and that was it! My husband went inside and asked for our order to be taken and still we waited and waited until I...

This is a hidden gem, friendly waitress. We had the breads Humous & olive oil & balsamic which was lovely & light, the Humous was very nutty & the focaccia was fresh & light really recommend. Choc/orange cake to finish with lovely & flavoursome too....

Top notch Lovely breakfast, reasonably priced and very friendly and professional team, what more do you need, oh yes the view is stunning. Would definitely isotope again if in area.

Lovely food and customer service but the decor and lay out made us feel like we were in an airport lounge. The food was lovely and fresh we couldn’t fault it at all and the staff were lovely and welcoming. But the lay out wasn’t...

Excellent food. Interesting and varied menu. Well presented and arrived hot at table. Cheerful, caring and efficient staff. Made to feel very welcome. Premises clean and inviting. Staff adherence to covid guidelines good. Fantastic views of bay. Slight wait for food was understandable as result...

On our recent holiday on Cornwall near Penzance , We visited the On The Bay Restaurant just after lunch .. My partner and I both ordering a simple Burger & Chips.. We were asked do we want cheese on the Burger , but they didnt...

Visited today for lunch. Had excellent freshly cooked haddock and chips. The staff were efficient and friendly.

I used to visit this venue when it was called Renassiance. The whole place is in such a very convient and peacful place with a beautiful view of the infamous St.Micheals Mount over Mounts Bay and Marizion. My pork and stufing baghette was one of...

Today, I went “On the Bay” restaurant in Wharfside, previously known as Renaissance, for a bite to eat with my 2 young children and family. It wasn’t that busy and I even asked how long our food may take. They replied there were 3 orders...

Visiting Penzance for a few hours. Looking for coffee. Our main priorities are spacious and Covid friendly, good coffee and gluten free cakes, preferably a great view plus dog friendly! This ticked all the boxes. Very Covid secure: staff wearing masks, names and contact details...

Shocked by the reviews I’ve just read! Have people forgotten we are in the midst of a global pandemic? Have they forgot that the dining industry are on their knees and often short staffed due to people still shielding? We’ve been twice in the last...

Our intention was stop off for coffee before heading back to Hayle but on seeing the menu decided to eat. Starting as a party of five we grew to nine as our older children joined us. This was not a problem for the (mainly young)...

View of the carpark and St Michael’s Mount. The little waitress looked overworked while two more experienced women had a chat and left her to take orders deliver food get drinks and clear tables. The cook bought our food to us because the young girl...

We nearly missed this spot and headed for Costa but glad we spotted it! We called in for Elevenses as a family group on the way to Land’s End and had a really lovely visit. Friendly, attentive service brought us great coffee (and babyccino and...

Could not find anyone serving Monday or card machine was not working. Went toward Penzance parked and wife saw this resturant. She loved her fish and salad and my lasagne was good, did not need a magnifying glass to see the beef.

We have visited On The Bay several times and always received good service. It's great value for money, the coffee is great, staff friendly and chatty and food great. For me it's a perfect place to go if you want a place to relax, see...

Visited here a few times whilst in Penzance, on the first occasion our youngest was ill and Elaine (the owner) came over and helped us sort things out which was very good of her.Children’s play area is good.Food and coffee is very nice.All staff were friendly and helpful and we will visit again when we return.

We called in just before closing and have to say the service was excellent and friendly. The food was the nicest we've had in our holiday, nice tea, coffee and everything hot and fresh. We'll definitely be back, thank you for accommodating us Elaine! The Coffee and Walnut cake was to die for...

Needing a lunch time snack, this cafe was convenient, and afforded a delightful view across the bay.Inside was clean and modern, although a bit of a barn of a place. They had tried to give it a style of its own, but generally that failed. But it was just right for what we wanted.I have to say that the young man serving at the bar/counter was so keen to do well, it's almost untrue. Top marks for him.On a day when they really were not busy, and all we ordered were baguettes, they took an age to be prepared and served. But when they came, they were large, crammed with tender meat, and very tasty.Needing a snack? Not a bad place.

Myself and family have visited 4 times since opening and every time is disappointing. The food is over priced and portion sizes are dreadful! We paid £38 for 1 bacon sandwich (no garnish) 1 blt without the tomato (no garnish) 1 mackerel pate and 1 chilli chips, a americano, pot of tea for 2 and a glass of water. Oh and a kids meal that we didn't even get offered the pudding. I wish I'd taken a photo of the food because I haven't been anywhere with such poor portions! We would of happily paid the price for what should of been on the plate. Pot of tea for 2 was £4.40 on its own. It's such a shame because with the children's play area and the beautiful view this place really could be something special again but it's not a patch on renaissance that used to be there. We won't be trying again any more.

Came here for breakfast as a family. As locals we have visited here before and had very different experiences but the last two visits have been extremely poor. First off, extremely slow service even though there were I think about 4 other tables in at the time. Once our order had been taken it took far too long for our coffees to arrive. Plus point - the coffee was great.We ordered 4 full English breakfasts for £7.95 and what came out was shocking. Over cooked bacon, one tiny sausage. A few cold mushrooms, 2 over cooked and fried to death hash browns and half a shoddy tomato. Oh and a bit of toast. Extremely overpriced for a crap breakfast.Myself and another ordered poached eggs and received fried, when we let the waitress know the cook came out and informed me that mine was poached.. it was gross.All in all I think the empty tables speak for themselves. We won’t be returning.I will say that the serving staff are very polite and lovely but still not going to make me return.

As a family we went to penzance for day out and as it was lunch time we thought about having some we come across this place seemed nice at the time as it had lovely views but looks are deceiving we ordered fish and chips all round the fish wasnt too bad but peas tasted awful not cooked properly and cheap tasting same goes for the chips as they tasted as though they were frozen chips ,service was very slow in all the the amount it cost for the whole of the meals we would have been better finding a mcdonalds as it was a very poor meal

Service was terrible, waited 45 minutes just for drinks and got told our order had been mixed up and was only just started. Way too understaffed, unfortunate for a location with such a good view.Been waiting an hour now and still no sign of food. Absolutely terrible service. No offer of complimentary drinks/money off bill.

Visited for breakfast twice this week and the food was great - very good quality and reasonably priced. Staff were really friendly and attentive and the setting is ideal. A great find. High recommend to all.

We popped in here to have a bite to eat on a wet Sunday afternoon. We were greeted by friendly staff and had a window seat which offers views of St Michaels mount across the harbour. We ordered tea for two and cottage pie with vegetables. Food was hot and nice. Reasonably priced.

Very disappointing lunch, overpriced and very mediocre. Basic mackerel ploughman’s and an Hawaiian toastie that had probably never seen a pineapple!

Front staff are welcoming but food is unforgiving. Veg are microwaved. Cottage pie/fish pie has no flavour. May as well buy em from Iceland.

Came across this restaurant by chance, what a wonderful view and lovely welcoming staff. We had fish pie and fish of the day, fish pie was the best I’ve ever tasted! Will definitely be returning and recommending

Having been recommended breakfast here, I looked forward to going and enjoying breakfast with a view. On The Bay lived up to my expectations. Breakfast was lovely and the staff were a credit to the establishment. Would certainly recommend.

I went for a family lunch, we have been here before, but not since it has re opened and all changed. It's so cold in there now, no soft furnishings, I get the stripped back industrial effect, but it adds nothing to the atmosphere, it felt like we were sitting in a big cold school hall. Hallelujah for the view though. Unfortunately, the food and service couldn't make up for the surroundings. Our waitress, that did mention she was new, didn't know much about anything really. I ordered the sausage and mash, advertised as a round sausage! Turned up, with a heap of completely unseasoned mash, 2 normal sausages and the veg of the day?! Oh my, literally 2 cauliflower florets, green beans and carrots that had obviously just been frozen then dinged in the microwave, yes I get it's about speed also, but there was just no flavour,no love. The gravy was see through, I asked for more, why I don't know. My brother had fish and chips, the chips were inedible, so over cooked. My mum had a toasted sandwich, thankfully that was edible. I even had to offer my family condiments, whilst the waitress stood there, as she wasn't going to. It's just sad, seeing what could be an awesome buzzing restaurant with such an incredible view, not doing well at all. Every thing just needs a bit of love, throw a few cushions around, season the food, don't over cook it, get some heating going!

Food was lovely, staff were super friendly, would reccomend to anyone with kids as they have a fab kids play area and the kids menu has a good variety. A massive plus is the view which over looks the st Michaels mount .Would come back when next on holiday :)

I just don't understand it. This place should be permanently full, but after 3 visits since it reopened, twice I have been the only customer. I only went in for coffee, which was as expected, dreadful. But I suspected it would be as it was a local roast, and the Cornish are not known for their coffee, more meat and veg in pastry.I think the problem is that the place is just looks like a wedding venue. Too much white, it hurts the eyes.Such a shame as this has, in the past, been a good cafe that had a 'buzz' to it. Now it is just painful.To end on a good note, it does have one of the best views in the world across Penzance Harbour and Mounts Bay.

My sister & I had lunch. Restaurant was very quiet Staff were friendly Food was cooked fresh to order Clean toilets Nice views Convenient to park

Good food , convenient to the main car park and a view over the whole bay including st michaels mount . what more could you want