The best restaurants serving American food in Castle Swansea South Wales

Myself and my partner went yesterday with the intention of having food. I eat gluten free due to coeliac disease and this restaurant used to be absolutely incredible for offering gluten free alternatives to almost every one of their dishes. The restaurant has been taken over by the new owners and clearly they don’t have the same understanding as the previous. Upon booking I asked if they still had a gluten free menu due to the owner change over and I was assured that there would be no issues. Upon arriving I asked for the gluten free menu and was shown to the vegan menu on the main menu. I reiterated that I needed the gluten free menu and was told that they could offer one pasta dish and one pizza dish. Appalling. The waitress seemed clueless. The chef then came over to discuss with me and gave me no faith in that I’d be safe to eat in this restaurant. He kept redirecting the conversation back to the vegan menu, asking if either of us were vegan and seemed to have very little understanding when discussing coeliac disease or gluten free food. Overall appalling service and a massive lack of understanding when it comes to gluten free eating and offering alternatives of gluten free food. It’s a huge shame as this restaurant used to be amazing when it came to gluten free dining. Will never revisit.

Food was absolutely amazing. I had paella, steak and cheesecake with wine Staff were so friendly. Make sure you take cash for tips

This place is great! Every time I go here the service and coffee is fab! It is small, but that’s what I like, it’s a perfect place to have a chilled catch up with a mate or to work on an assignment

After eating food me and my wife had hiccup attack, god knows what they using to cook their food. Do not go go there !

We loved the older gentleman that looked like creed, sorted us out all night however a rude manager and a younger member of staff who dropped our birthday cake and snatched the flare out of it wasn't nice. however nice food and quick service from our server.

food took an hour to come, half an hour after the time stated upon ordering. I've wasted my time waiting for the food to arrive only to get cold chips I don't even want.

Nothing but positive things to say about the beefeater, friendly and welcoming staff, lovely food cooked and served well. Great environment, good energy, we really enjoyed our visit. Staff are very accommodating, positive and smiley. Big shout out to ‘Shez’ they didn’t stop on both our visits, genuine lovely person, big personality, friendly, helpful and so kind to our son, remembered us during our visit to Swansea and really made our experience pleasant. They are a credit to the team. Will be back next time in Swansea

Very sorry to read today that the TGIF in Swansea will be closing. While visiting the city on three occasions, I ate at the restaurant and always had a good meal with excellent service. I wish the staff there all the best for the future.

Our table was never properly cleaned. At one point there were eight tables that were not operational. Staff walked past and did not seem to care. I gather in one of the ladies toilet cubicles there was no toilet paper, whilst in the men's one if the hand dryers did not work . I emailed customer services, pointing out my observation. Guess what the manager has banned me. Do not go to this pub.

Fantastic place, staff members were really helpful and pleasant. Food was great, really tasty and loads of it! Had to bring some home. Would definitely recommend

Went in and was immediately asked if I wanted a keebab. Ordered chips beans and cheese. When I got back to my car, only chips and beans. Went back and was given attitude until the young girl found my receipt. When I finally opened my order again, it had chips, beans a tiny tiny portion of cheese on top. When be ordered from home at this place on Uber, it’s been great. Disgusting behaviour and service. Seems like the person preparing the food was being spiteful, as he was wrong. Will never order again.

Really disappointed with my visit this time, been here before and the service was great but this time it took a bit of time for someone to seat us despite there being only 1 other person in the diner. Then there were no staff at all, pressed buzzer on table and no one came out. Just ended up leaving in the end, emailed to complain but no answer after 2 attempts from the diner.