Based on 208 opinions finded in 1 websites
Based on 208 opinions finded in 1 websites
Opinions
Booked this venue prior to an event at the arena. I read the reviews and agree that upon entering, there is needless rubbish (chunks of polystyrene/ cardboard) at the entrance which really could have been cleared away within minutes. Entering, it is a nice looking venue but pardon my pickiness, the stairs/carpet looks like it could do with a good hoover. The menu is extensive and plenty of choice, our starters were very tasty and the mains (on our table and what we saw of other guests) were plentiful and generous. My wife's sautee potatoes were very greasy and off-putting although my steak and chips was delicious. We waited 25 minutes between courses/drinks which i thought was a bit excessive. The couple next to us waited 25 minutes for their coffee from ordering after their last course. There was a new waitress servicing our tables and had to ask other waiters several times what the table numbers were (there are small bits of paper with the table numbers on sellotaped to the sides of the tables). It was a bit strange and clunky having to tell the waitress what we had ordered. The staff are lovely and i genuinely felt for them but the whole experience felt like the staff and co-ordination was un-organised. We were there for 1.5 hours for a 2 course meal and ultimately had to ask for the bill with unfinished drinks and plates still on our table. Its a shame as the restaurant is very nice, the menu is fabulous, portion size is very generous and staff very welcoming. It was just too clunky for us and felt like it could have, through some simple adjustments, been a much better dining experience.
Taffy S . 2024-11-23
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Fuimos el lunes a la hora del almuerzo para nuestros amigos comida de cumpleaños 70, el personal era increíble, muy servicial y super servicial y amable, nada era demasiado problema, todos tuvimos el menú de almuerzo de £ 19 2 platos, excelentes opciones y todo servido caliente y sabroso, toda la comida era excelente y recomendaría este restaurante por su relación calidad-precio y servicio
Quest287413 . 2024-11-12
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Comida Increíble y menú a la hora del almuerzo de gran valor 2 platos para Excelente servicio, el personal super servicial y amable. Éramos un grupo de 7 damas y todos disfrutamos de sus comidas, todas servidas con tubería caliente y deliciosa. Sin duda recomendaría El Fuego
lyndawlly45 . 2024-11-12
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Preciosa joya de un lugar en el borde de la ciudad. Comida de estilo mediterráneo servida de muy alta calidad. Bien vale la pena una visita, ya sea su tiempo de 1 calle o una visita repetida.
Maggie5863 . 2024-11-10
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¿Qué puedo decir aparte de la comida era impresionante y el servicio era fantástico. No se puede pedir más volveremos muy pronto para probar algo más en su menú xx
Alison M . 2024-11-10
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We attended here as a large group of ten on a weekend evening. I was skeptical at first as had never been here before or heard of anyone that had been. Although the outside of the building could do with a little TLC the inside was lovely and cosy. Most of our party had a set menu which was good value. We had a range of meals and everybody enjoyed everything that they had. The meatballs and fish cakes to start were especially nice and for mains the lamb and beef were lovely. The desserts were also nice and all of the food was served together and we had a nice time in between courses. All staff were lovely and we had a great evening. Would recommend! Thank you we will be back :)
Rhiana E . 2024-08-19
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Outside of restaurant very scruffy - bin bags etc. Inside decor nice but there was a musty, stale smell. Started (Brie) was very nice. Paella main course not very good - mussels unpleasant. Sent it back. In fairness, the water was very pleasant and apologetic. Drinks deducted from bill. We wouldn’t eat there again though.
GeeBee . 2024-08-19
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Delicious food 😋, my childten are very fussy but El Fuego always customises the food and my children always lick their plates clean. The chef is so talented and the quality of steak and fish is super fresh. Always love coming here, 10 out of 10
Navigate574830 . 2024-08-18
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One of us is GF and the menu has lots of choice. The food and service were excellent, the ground floor seating area is lovely with a nice atmosphere. The reason for not awarding five stars is due to the outside area, messy, waste piled up and the state of the stairs leading to the toilets, these are in desperate need of a good clean. Every part of a restaurant that a customer sees must be to a high standard and this place doesn’t offer that, which unfortunately has let the experience down.
Chris R . 2024-08-17
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Went here yesterday for my friend's birthday lunch. It was the first time I'd been & was told the food was good. There were nine of us. The staff were very kind & helpful. The food was excellent with good sized portions. I would highly recommend the set menu for £18 as there was plenty of choice. The wine was good value too. We couldn't fault the service either. I would definitely go again.
Pauline A . 2024-07-30
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We came for a meal for 5 for my son's graduation and loved it! Great friendly service, and the food and wine was delicious. Especially recommend the fish- the monkfish and mussels starter was amazing- but the meat eaters were very happy too.
Ceri M . 2024-07-26
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Welcoming, friendly staff. Service was good but the food was poor quality, perhaps it was the dishes we chose. We had steak and pasta dishes.
Susie . 2024-07-18
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Welcoming atmosphere as soon as we entered. Waiter was very attentive and friendly (as was the chef). We ordered from the lunchtime menu which was superb value for money. I had calamari,lamb and profiteroles and every dish was absolutely gorgeous. The lamb was cooked to perfection as were the beef medallions my partner ordered. The waiter was very accommodating and was absolutely lovely. The chef came out with our garlic bread side and apologised for the wait,there was no need as it was literally a few minutes but I greatly appreciated that he came to serve it himself. My only gripe....you can't leave a tip if paying by card,you can only leave a money tip. I would have loved to have left a tip as well really had fantastic service there from both gentlemen. Overall a wonderful experience!
Cath C . 2024-06-29
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Muy buen sitio para ir a comer, nos han tratado muy bien y la comida estaba muy buena. Muy bonito el sitio. Lo recomiendo mucho.
lluc m . 2024-06-27
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The food and service we received today was wonderful… True old school, done properly Steak medallions and chicken croquettes WOW . Can’t wait for my our next visit
Veuve1 . 2024-03-10
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We turned up with out a booking, they said they could help us out 👍We had a booking in cattle and Co and they turned us away because they had run out of food. We will de going back to this Spanish restaurant again.
Paul H . 2024-01-27
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Dissapointed as we booked online but found the place to be closed on monday 8th of jan after the website stated that the restaurant was only closed on tuesdays.
stephen e . 2024-01-11
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We had a booking for 8 people on Saturday 6/1/24 and turned up at 7pm to find the whole place in darkness and closed to business - needless to say we were not impressed no message to say booking cancelled and we had to find an alternative restaurant to carry on with our celebration
Corrine B . 2024-01-11
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Came for Bojoulias day, great set menu with lots of choice and great value for money. I had the deep fried Brie followed by Spanish seafood paella and it was beautiful. Great service really attentative staff. We will be back, Highley recommended.
Helen G . 2023-11-17
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The food there was very delicious. I ordered lamb shank and beef ribs. It was very delicious and at very cheap price I ate a lot. I recommend to try once and you will be amazed. The staff was very friendly and very fast.
Tanisha K . 2023-11-16
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We turned up as they were opening and asked if they had a table and glad we did. The food was excellent, the service friendly and professional, with an overall welcoming atmosphere. If we were back on Swansea we'd certainly go again.
HamishLondon . 2023-11-02
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Fantastic food and Service. Staff really friendly and the food from the Brand New Menu was excellent . The Beef Rib was delicious !
Martin D . 2023-10-30
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No complaints at all. Waiters are more than attentive! Food was amazing. Amazing value for money, 2 courses for roughly £22 I think? For £60 we had 2 starters, 2 mains & 2 drinks each!!
ashleyjdavies . 2023-10-07
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We visited for lunch literally because it is 50 yards from the Vue cinema and we travelled to Swansea to watch a film. The restaurant was busy and we were pleased we had booked ahead. We opted for the set lunch and ordered meatball and chicken liver pate as starters and parmesan chicken and buttternut tagine. All was excellent and presentation was also very good. The staff were friendly and attentive and it was so convenient for the rest of the afternoon as it is also adjacent to parking. We would thoroughly recommend this restaurant and will be back. Be aware they are closed on Friday lunchtime as we intended to visit the following week.
David S . 2023-09-24
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Let’s start with the positives - excellent attentiveness and service. Nice & convenient location and well designed seating. I honestly was puzzled by this restaurant as it has Spanish branding and a world menu. I was hoping for Spanish tapas, or Spanish food of which there was little. Maybe look up a typical menu from a seaside town restaurant in Spain. I went with as close as possible ordering croquettes, the taste and texture was good although the leek was a Welsh twist maybe. Paella, not the best and not the worst add some, mostly mussels, one prawn and a couple of tiny scallops, that I could define. A strange and unnecessary parley oil dressing around the outside (I was offered potatoes as a side, which is distinctly odd (carb on carb)? No Spanish dessert a Catalan warm custard similar to would have been a nice and cost effective offer, so I tried the fudge cake which in fairness was nice & moist) I would always expect an offer of cream/ice cream which I requested and was provided. I looked for Spanish wine and there was only a red Rioja by the glass? My thoughts the food is typical of an average modern offer. Service excellent. My thoughts research your offer and do one thing really well. If you are a Spanish restaurant, be Spanish.
lowrir146 . 2023-09-19
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Last time I went to this location it was an Indian resturant. Looks like much of the staff are the same. However everything else has changed. The decor is good, setup of tables is customer friendly. Food was pretty good, and certainly value for money. I had meatballs to start, and they were a bit bland, the tomato sauce with cheese was tasty. We has a fair spread of starters & mains, 2 of us had paella .. While the salmon was good, there was a shortage of the paella, appreciate there was plenty of salmon., and potatoes. I had ordered Beef Ribs … minor description issue, you get a single beef short rib …not ‘ribs’ The beef was good though, had been long & slow cooked, with a good sauce. The beef medallions were also well received.
Dog_Spheroids . 2023-08-27
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Food amazing Wine superb Lager cold Atmosphere great Staff so helpful and attentive Love the place the food and drink and atmosphere you get is top class ! 3courses X 2 2pints Bottle of merlot !! = £ 77.50 what's not to love fab evening as usual Thank you
Adrian J . 2023-08-27
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Don’t let the outside decor put you off, this restaurant serves delicious food at a reasonable price. Highly recommended for the Welsh lamb and vegetarian food, which is limited, but very good. Well worth a visit!
Corin76 . 2023-08-04
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From start to finish the atmosphere was great & the service is very attentive. You must try the paella as it is amazing! I had that to start & Lemon sole for main course. The sauce with the sole was very tasty & the mussels were cooked to perfection and tasted of the sea which I love. Everything was excellent & the wine & food came in a lot less expensive than surrounding Spanish restaurants. Overall we had a great time Thanks
Sllewellynm1 . 2023-08-03
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When you first walk in, you are hit with a wow factor and the waiters were phenomenal. You are given bread as an appetiser which was a lovely touch. The paella starter was beautiful fresh fish but the rice was quite mushy. I never said...
Salmonell . 2023-07-29
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What can I sayyy… we had booked a table for 5-6 people and soon as we walked through the door the service was amazing and throughout the night it was perfect. We had our drinks taken straight away personally myself like to order cocktails… the...
Georgia B . 2023-06-28
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Big disappointing! Was gone there based on review! Now i believe it was not proper review! Services was very worse, nothing amaging on food! One more things if you look at the review you may understand how good the picture is! I believe this picture...
David C . 2023-06-25
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Great food as always. Well prepared, seasoned and high quality products. Great wine list. And very kind and efficient service. Highly recommended.
Hemant J . 2023-06-24
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Great experience, great taste, I had the tomohawk, cooked to perfection, the staffs were kind and welcoming, friendly environment with staffs explaining everything.
Wahid_633 . 2023-06-23
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Worse food and services! Look like fast-food shop. Not a fine dining restaurant! Never recommended it!
Andriorodrigez . 2023-06-21
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Delicious food, a really long wait to be seated (about 40mins) despite precious booking and pre ordering, however it was Christmas time so I wasn’t surprised!
Aleksandra Z . 2023-06-11
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We had a party booked and if I had a choice, we'd go somewhere else. The food was below average and lacked flavour. The decor was questionable, like from the 80s soap opera. The waiting staff was great, but we received conflicting information and when...
J7367EX . 2023-06-10
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We hadn’t booked but we’re welcomed in and seated quickly. Lovely decor and atmosphere, and spotlessly clean. Menu was great with a wide choice of meat, fish and veggie options. Calamari was superb! I chose the beef rib partner had chicken noodle dish, again both...
L1701QCanneb . 2023-05-11
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Staying at a hotel nearby and looking for somewhere to eat in Swansea, we turned up at El Fuego. It was Friday evening and the restaurant was very busy but we received a warm welcome and a corner was found for us (I would definitely...
Catkin55 . 2023-03-31
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We had an absolutely amazing experience at El Fuego. The food was so mouth wateringly delicious and not bland at all (which has been a disappointment at other Mediterranean restaurants). The presentation of the food was top notch as well, we couldn’t help but take...
Mahdi U . 2023-03-27
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My experience here was phenomenal, definitely my favourite restaurant in Swansea. The staff were so friendly and helpful. The atmosphere was amazing, cosy, warm and intimate, perfect for a romantic meal. I loved the cute funky decor, the plants and wallpaper is really unlike anything...
Anikha B . 2023-03-27
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I came to El Fuego with a group of friends and our children. The staff were excellent! So polite and accommodating. They were also family friendly/child friendly, even with our toddler. The food was excellent! Full of flavour. Looking forward to visiting again.
131valiab . 2023-03-16
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The staff are just absolutely lovely, so welcoming and happy The food was just outstanding, beef medallions were melt in your mouth amazing. 10/10 recommend will for sure be coming back soon! Great deal of a main and starter for £21, delicious
Leah M . 2023-03-16
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We booked beforehand. When we walked in the bar was full of empty dirty glasses and frankly a bit unkempt. We were brought the menus and waited a while to order drinks then asked for the complete order. We asked for a wee 2 mins....
Emma L . 2023-03-05
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Booked for my husband & I, warm welcome lovely setting staff very attentive. We both had the fishcakes to start delicious 😋 i had the beef medallions with pepper sauce, yum didn't need a steak knife, my husband had the neck of lamb, his only...
432karenwilliamsw . 2023-02-24
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A few vegetables with our mains and this could have been rated 5 stars, Good service and tasty well presented and well cooked food, but unfortunately, although having a fridge in the restaurant with lots of vegetables on display, they failed to actually include any...
Chris G . 2023-02-11
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Fabulous food with gluten free options. Service leaves a lot to be desired, very confused staff with confused orders . Such a shame
U7120FYjaynes . 2022-12-16
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We called here before we went to the theatre last week and I was glad we did. The staff were very attentive and everybody was friendly. There was a rowdy table behind us but the staff were on hand constantly. They were very professional. The...
hlhhhl . 2022-12-12
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Food is amazing. Service is great. Love the restaurant. They prepare delicious food and serve it a good way. Must visit the restaurant.
sachinr946 . 2022-12-05
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Food was average; service was reasonable, ladies toilet was disgusting. I mentioned this to the person on the checkout desk as we were leaving and they didn’t want to believe me. I explained that I was pointing this out for their benefit so that other...
251suzannec . 2022-11-27
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The interior made me wonder if the food was going to be a let down, but I was pleasantly surprised with great home cooking. The waiting staff aren't Spanish, but don't let that put you off. Recommended.
RickPeel . 2022-11-24
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Lovely atmosphere, lovely staff and excellent food and cocktails, would highly recommend going again in a couple of days. Also excellent value for money.
Reine O . 2022-11-04
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El Fuego sells itself as a Spanish/Mediterranean restaurant - It's definitely not. In my opinion its more of an Indian Spanish fusion restaurant with a heavy emphasis on Indian cuisine. The food is average and within a reasonable budget for a set menu. I found...
Jason H . 2022-10-15
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Popped in this afternoon for lunch and I could not be happier. The service has been attentive and the food is just soooo tasty. I had the seafood paella, my mouth was watering with each bite. So delicious and fresh! Highly recommend 👌 P.s photo...
Travelmamma007 . 2022-10-03
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This extraordinary restaurant has left the best impressions! Hospitable hosts, delicious dishes, beautiful presentation, wide wine list and delicious dessert. I suggested to everyone! I would like to come back here again and again!enjoy this outstanding food taste with your partners! friends! family!
fariham941 . 2022-10-02
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Their foods were delicious and nicely decorated.They where very friendly to us and behave very gently which makes our day❤️ Thanks
mdibneshehabbhuiyan . 2022-10-02
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First visit to this restaurant. Chose to come here as a change from usual curry. Prices arel good, especially the fixed price menu. Service was attentive and pleasant. Food was very good. Had a starter of scallops which were perfectly cooked. Will definitely visit again
324NR . 2022-10-01
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Not many places like this in Swansea. Food was served in good time. Excellent service and great decor. Let the pictures of the amazing food tell you the rest. Amazing place. Would recommend.
sahhidu . 2022-09-20
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Lovely dinner today at El fuego, delicious food ordered several starters and sharers as well as mains and really enjoyed every dish we ordered. Amazing attentive service. Will be returning.
Priyauddin . 2022-09-17
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Delicious food and spot on service, thank you guys! Sautéed scallops and duck stir fry were to die for:)
apriljane99 . 2022-09-08
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Me and my friends and family had such a wonderful experience here I have a scallops with cauliflower purée and mains hake with Spanish seafood 🦞 paella , a fried Gambia’s with lemon butter 🧈 sauce which was cooked beautifully, My friends had the calamari...
G5849PPadama . 2022-09-04
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Fantastic place to spend time with family and friends Very good food excellent service we have sirloin and fillet of beef medallions!
374bashira . 2022-09-04
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Had a lovely seafood paella and sautéed potatoes on the side. Service was good and food arrived relatively quickly.
AikenCr . 2022-09-03
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Our returning visit was extremely disappointing. At first my order had to be changed as the waiting staff said "they were bad" ok I re ordered, for mains I ordered sea bass with a lemon and caper butter sauce what I got was chopped olives...
annaoO293QF . 2022-08-30
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Very nice food the best gambas in garlic batter sauce thankyou chef coby for your nice food we love mediteranian food we will came back
valentindO8567OR . 2022-08-13
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Second time visiting Swansea...i find El Fuego restaurant...it is great place to spend Sunday afternoon...friendly staff, great food i choose grill sea bass with mediteranian salade..because i like fish and my partener choose chicken with mushroom sauce .Compliments to chef...the food was cooked perfect...colour and...
507marinelab . 2022-07-24
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Great food and service. All the seafood was fresh and delicious. Everything was cooked perfectly and there’s a great cocktail menu. Love the outdoor seating downstairs.
Alisha D . 2022-07-18
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The managers of the restaurant are a really nice group of three Bangladeshi brothers. This sometimes does cause some bits of trouble regarding communication, however this regularly causes no more than a slight delay as opposed to an actual problem. The food is all excellent,...
Bobshnwinkle . 2022-06-03
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Today, came with my mates, the food was extraordinarily delicious and the staff were very kind and went through explaining about the food.. my favourite is peppercorn chicken.must try the steaks. Overall all 5 on 5 experience
Wahid_633 . 2022-06-03
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We came here on Saturday for a hen party, there were over 30 of us and I cannot fault the service we received. The staff were brilliantly accommodating and they really went above and beyond for us all. Food was brought out piping hot and...
KF0508 . 2022-05-09
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Amazing restaurant. Very good and fresh food. Close to beach. We didn't wait too long for our food. Nice service.
Zuzia M . 2022-03-11
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Had tomato soup as starter and beef medallions as main with my friends. Food was fabulous, not to mention the friendly and attentive staffs. Will definitely come back with my friends
misheeld2021 . 2022-03-09
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Fantastic place to spend time with family and friends. Delicious food and really welcoming staff. I truly recommend this restaurant!
NataliaG112345 . 2022-03-07
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Came as a big group for a 30th party. There was no wait between courses considering so many of us, very quick service. Mains were beautiful but starters weren’t that great. We found them to be very oily including garlic mushrooms, seafood salad & soup...
ashleyjdavies . 2022-02-24
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Went for a birthday and valentine's Day meal with 5 of us including a toddler Lovey food and lovely staff will happily return again
Pauljjones1989 . 2022-02-14
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Food was very poor quality ! I had salmon with red pepper sauce , not a pepper in sight and fully of grease . My husband had chicken with asparagus and had 1 piece of asparagus and again the sauce was extremely greasy . Very...
jeanspleen . 2022-01-15
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Swansea best kept secret this restaurants is totally stunning it's the best we've had in a long time but the best was the staff and especially the cost £65.00 for a 3 course meal with a bottle of red and water was amazing but the...
Z781WHmiket . 2021-12-31
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I had food here twice last week and never disappointed with my order. Tasty food and fast service. Staff are friendly, the place is tidy, clean and food came quick. Will definitely come back again.and, love the Christmas lights and decor in the restaurant. 👍
Mslewisfromammanford . 2021-12-23
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We went here for a last minute booking. We were so glad we did.the staff were excellent.very attentive. The Garlic Mushrooms in cream were wonderful along with the mango chicken. Very reasonably priced. Mrs P loved it. We will definatley eat here again. Thank you
Terry P . 2021-11-27
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Fantastic place with really delicious food. Everything was excellent. I really recommend this place.
nataliagP7790VC . 2021-11-12
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Had a gorgeous meal! Nicest steak I’ve had in ages! Ordered a naughty named cocktail which was basically ice for £8. So asked for the same next without ice and got served in a large shot glass. Disappointed for the price but couldn’t fault the...
Safari03234279389 . 2021-11-05
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I went there for my friends Birthday. The service was excellent and the staff greeted us warmly. The food was delicious. We ate fried calamari and chicken fried pasta. I recommend it highly. The drinks were fantastic and beautifully served. Overall would recommend and will...
650edytab . 2021-11-04
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Amazing food, you have to visit , nice waiters and very clear. Drinks are so good and prices are very good
Zuzia M . 2021-11-04
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Really good time spending with friend and amazing food. I recommend coming here with friend and family..
A5543JGkarolinam . 2021-11-04
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Excellent food and service. Dinner menu £15.00 had good portions. Wine price lower than other similar restaurants. Definitely come back again.
V6695ULgabys . 2021-10-31
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It was great time with my family and nice food nice service. We will go again and again. It was my wife birthday
wilbereraldo . 2021-10-19
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The chicken skewers and brava potatoes were tasty and my main was good too, service was decent and the inside looks nice.
AiCr0 . 2021-10-17
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Had delicious food last night. The staff were so nice and helpful. Best steak house in Swansea. Highly recommended. Definitely will visit again
249nasirm . 2021-10-17
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The food was delicious plus the customer service was excellent. Highly recommend it to anyone seeking a good time.
876yawb . 2021-10-16
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Selected from starters and sides to make a tapas meal - Excellent food, fast service, relaxing atmosphere. Finally a restaurant in Swansea that I’d return to!
DrNinaG . 2021-10-16
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We went as a family and were met by great and quick service. The food was really delicious as they had a range of food to offer! Would definitely recommend.
Sadme123 . 2021-10-15
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The food was fantastic, and the atmosphere was great. Waiters and waitresses were so polite and friendly. Food managed to arrive quickly even though the restaurant was packed. They serve some of the best cocktails in Swansea!
Climber24376533043 . 2021-10-15
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Delicious food. Wide choice of drinks. Great and kind service. Very cosy and good looking restaurant.
Nomad498185 . 2021-10-15
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We visited this place first just before the pandemic. We thoroughly enjoyed the food. The food, was delicious, the staff were very friendly. We recently went back in August, during the summer holiday; the food didn't disappoint, my family enjoyed the food. Both my boys...
297mohammedb . 2021-10-14
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Went for a birthday meal with friends,took awhile to order drinks and food,cocktails weren't great and tasted quite weak,most of us opted for the set menu and it was all a bit inconsistent,the calamari portions were tiny and had to be sent back,rest of the...
gemmacJ8281OM . 2021-10-11
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First time visiting El Fuego. Great food, good value for money. Will definitely return! Great service from staff too ..
1109hannah . 2021-10-11
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Brilliant restaurant, have visited it many times now as the food is really good and the pricing is appropriate (£15 for starter + main).
Matt_2y . 2021-10-11
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Excellent set Menu,starter Meatballs fabulous,Maincourse chicken in pepper sauce/ lamb cutlets both beautiful,already booked again for next week
lorraine m . 2021-10-10
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Lovely food with good service & price Lunch menu £12.95 was amazing! We will come back again and again
374bashira . 2021-10-03
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First time visiting El Fuego. Thoroughly enjoyed. Food was lovely. Staff friendly. Definitely will return
DonnaqWillow31 . 2021-10-02
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Spectacular food, service was amazing, best curries in Swansea if not the whole of Wales.
229 Opinions
Warning! Security a major issue at this hotel. A year ago, a group of us (6 women) stayed here for a university reunion. Around 2am, a drunken, naked male guest burst into the room of one of our group and exposed himself while she was lying, terrified in bed. After screaming at him, he left only to re-enter a second time a few minutes later. She had locked the door after the first intrusion so it was with horror that she realised he was using a hotel key card. She screamed and thankfully, he left again. The police were called and investigations began. We learned that the intruder had entered other rooms. CCTV showed drunken male guests running through the corridors around the time the incident occurred. We later learned that the hotel is largely unmanned. Access to keys behind Reception appeared to be easy. The locks on a lot of doors were flimsy with no extra chain lock available. We assumed that the intruder would quickly be found. However, the police told us (reportedly) that the hotel did not co-operate fully and the case was closed after 6 weeks! We have put pressure on the police, at various levels, for 12 months to re-open the case but unsuccessfully. We all felt that telling the truth by leaving a review, would severely damage the business/reputation of this small hotel. With no resolution to the enquiry, we now have no choice but to protect other female guests and stop them from making the same choice.
2175 Opinions
If i could review less than one star i would. We called to book an event for a student night, letting them know online that we would be paying the price with student discount. It was then told us when we came to pay that we would not be receiving that discount although that’s what we told them we wanted to book when we made our booking online. Throughout the whole meal we took our empty drinks up to the bar to help the staff and they were consistently rude to us. They also didn’t provide enough seats for our party even though we booked for 20 only 16 seats were provided. I will never come here again for a brunch. This service is absolutely outrageous. I highly recommend that you do not book here as the service and staff are absolutely disgusting and severely rude. I did not feel comfortable here once due to the outrageous rudeness from staff members. The blonde womean working at the time started shouting at me over the bar about not allowing us student discount as apparently we went over our time, although i thought it was their job to keep track of the time that we have left of the bottomless drinks. The man with blonde hair was also extremely rude when adding extra seats to our table, consistently blaming us for the lack of seats. I’ve never felt so uncomfortable in a setting. Never book here.