Based on 796 opinions finded in 2 websites
Based on 796 opinions finded in 2 websites
Opinions
Ordered a steak rare, came to the table medium/well done. Complained and was told I couldn't have another as I had the last steak of that kind. No option for a different steak. Also no discount offered
Mike williams . 2024-12-10
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Always a lovely meal t bone steak is outstanding.
ianyra resident . 2024-11-07
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Food is always lovely but me being vegetarian now and my family loving it here has come to a point where I don't go anymore. I tried the one vegetarian item on the menu and it just just a bunch of random vegetables in a tomato sauce with too much cheese on top and called a lasagne. It would be really lovely if you made an effort to possibly having halloumi burgers on the menu, a proper vegetarian lasagne..using oyster mushrooms like you would meat, deep fried like chicken etc so many ideas. I understand your a steak place so mainly meat but it would be nice for families who do have vegetarians within to be able to enjoy a meal too for birthdays etc.
Lianne YM . 2024-11-02
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Really busy on a weekend. Booking a table before hand is a must. The steaks are reasonably priced and a huge amount of food. Definitely going back soon.
Carl Lever . 2024-10-21
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Steak under cooked and staff speaking there own language
Dean Green . 2024-10-21
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I came here to celebrate a friends birthday, we were a large booking. We were seated and given longer than needed to choose what we wished to order. I ordered my drink at the bar. We placed our order and we had a long wait for the food to arrive, most of the party had ordered steaks to be medium, well but few ordered rare. The steaks were not cooked to as they were requested and a couple members of the party returned their food. The portions were of a decent size and the staff were clearly working hard to get the food out in a timely manner. However, it was clear that they had more customers that they could comfortably cope with and this resulted in the food being rushed out and not meeting the customers requirements. The atmosphere was good and a decent evening was had. I feel that if I returned on a quieter night the quality of the food would be different.
Jim “Jimbo83” . 2024-10-20
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Lovely food Lovely welcoming service
Caroline Williams . 2024-09-29
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Another fab night here, food first class and staff are exceptional. We will always be customers.
Dave Evs . 2024-09-25
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Has always been one of my favourite places to eat but won’t be rushing back after last night. We came for a 13th Birthday meal on the 19/9 as a large group. Unfortunately the quality of the food was awful. We all had 2 courses with majority of the party ordering steaks & mixed grills as mains. Almost every main meal was near inedible. Steaks were not cooked as ordered.. very much under cooked throughout the whole table. Low quality steaks which were all full of gristle which made cutting and eating impossible. A lot of ‘meat’ was wasted and taken home for the dogs. Nobody came to check on us during the meal to see if everything was ok and no second drinks offered. Really disappointing as our bill as a whole would have been almost £400 and majority of the table left hungry. Not sure if it’s change ownership since the lovely people from Vesuvio took over but it definitely wasn’t the same.
Jodie F . 2024-09-20
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I went there for a family meal, everyone enjoyed their meals, good food, large portions. Service was a tad slow, but very friendly and accommodating. The atmosphere was ok, not too many people there at the time which I prefer, but questionable music, not off putting. I had the prawn cocktail which was huge, one of the biggest I've had and it was very good. Then I had the wague burger, my first time eating wague and it was delicious. My inlaws go here regularly and I'd happily good again. It's very reasonably priced, I had the set menu and it cost £15 (bargain!).
Daniel Saunders . 2024-09-05
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I went there for a family meal, everyone enjoyed their meals, good food, large portions. Service was a tad slow, but very friendly and accommodating. The atmosphere was ok, not too many people there at the time which I prefer, but questionable music, not off putting. I had the prawn cocktail which was huge, one of the biggest I've had and it was very good. Then I had the wague burger, my first time eating wague and it was delicious. My inlaws go here regularly and I'd happily good again. It's very reasonably priced, I had the set menu and it cost £15 (bargain!).
Daniel Saunders . 2024-09-05
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Garlic mushrooms not as creamy as they used to be and the peas don't taste the same but this did not spoil the meal just missed the old ways other than that food was great
Karl Mcandrew . 2024-09-03
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Garlic mushrooms not as creamy as they used to be and the peas don't taste the same but this did not spoil the meal just missed the old ways other than that food was great
Karl Mcandrew . 2024-09-03
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Google food as always , garlic bread wasn't dripping in garlic butter as much has it has been previously but still nice , peas not as soft as usual but I'm being picky now . Great service
Adam miller . 2024-08-25
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Always been good but last meal wasn’t great. Hopefully just a one off
darren thomas . 2024-08-13
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Popped in here on the off chance we could grab a table and a lovely lady managed to squeeze four of us in thank goodness she did. I don’t think I’ve ever tasted steak like this. I was recommended by a friend. I will certainly be going back for more heavenly food cooked to perfection, thank you.
Cassie Q . 2024-08-08
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Absolute worst rack of ribs I've EVER encountered from any food place. I had a late night craving for some ribs and decided to trust the reviews on this place. What an UTTER mistake. £20 for the smallest, and most disappointing rack of ribs and microwaved (but STILL COLD) chips. I genuinely could have bought ribs from a supermarket for a fiver and had a better experience. Maybe it's my fault for having a craving so late at night and not doing more research before placing an order or maybe it just wasn't my lucky day. Maybe a rack of ribs is supposed to be more than £20 so it's my fault for trusting it! Highly unlikely seeing as it's definitely similar in price at other establishments. Anyway, it's a personal experience and hopefully not everything from this establishment is like this. I hope everyone has a better experience with their food than I've had. I've just never been so disappointed in my life.
Queen Tee . 2024-08-01
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The food. Mediocre at best, the steak sauces seemed to be from a packet... steaks lacked flavour although they were cooked OK... the nicest thing about the meal was the peas. The service. Well, we are still waiting for the service, I feel sorry for the servers as they were rudderless, none really knew what was going on and how to wait tables... Then they messed up the billing, apparently a larger table paid for my table, so it took the servers over 20 mins to figure out what my table had, I had to step in and help because I wanted to go...I did demand a reduction in the bill for the sheer incompetence. Really disappointed overall.
Ade Mitchell (Cator-Ade) . 2024-07-31
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Went as a party of 10 for a 9 year olds Birthday. Food was mediocre, and my own food took over 10 mins after all the other food was delivered to the table. Other tables also had issues this evening, and the excuse was "Sorry, we were busy". Normally good food, but tonight wasn't great.
Daniel B . 2024-07-30
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We use this restaurant on a regular basis and have never had a problem like this before. Me and my heavily pregnant wife called in on our way through Swansea as we usually do we also normally bring our friends and family here with us for food but on this occasion 26/07/24i normally order a mixed grill and double up so me and my wife share the plate as she has had a gastric operation and can no longer eat a full meal anyway , we have never had a problem and the staff are normally happy to help with her dietary requirements as this normally costs £30 without the drinks and extras I normally have, but on this occasion the staff where unhelpful and made us feel like we had to explain why she has these dietary requirements having to explain she is not able to eat a full meal and she is also 7 months pregnant, we had already ordered drinks which we then finished while the service staff constantly stared at us until we had enough and paid for the drinks and left. The service manager didn’t even come over and give us a reason for refusing our request (very rude). Sorry to our usual servers we have never had a problem with but the staff that we’re serving on the early evening of 26/07/24 you need to go on a customer service course of some kind as your service on this evening was terrible , tarnished our opinion of this establishment as regular customers we feel very let down.
Jon . 2024-07-27
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Very affordable restaurant! The quality of the meat is also perfect Warm service
Rong Zhu . 2024-07-22
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Nice food and a relaxed atmosphere. Feels very much like a steakhouse abroad. We had the chicken goujons to start and as a main we shared the steak board, which was lovely. Pepper sauce was very creamy. personal preference, not to my liking but my wife thoroughly enjoyed it. The English mustard was very cheap packets like from a burger van, it was a let down as I do believe an establishment of this calibre should be delivering good quality condiments to accompany the quality of the food being served
Jamie Gorvett . 2024-07-21
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Absolutely incredible steak. The T-bone was cooked to perfection. Huge portion of pepper sauce, which is always welcome. It's only my second time in Swansea but I would come back just to eat here again. Thank you.
Luke Richardson . 2024-06-18
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Superb service Blue cheese sauce absolutely delicious Great atmosphere Well priced food Really enjoyed
Ross Lewis . 2024-06-15
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Lovely area to eat in. Not too busy, but quite active. £70 for two starters, two meals, two deserts and two pints of lager. Happy to have come here spontaneously as the other place we originally chose was too busy for me. In and out service if wanted or could of hung around for a few more drinks no problem
Shanna Sweeney . 2024-06-13
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Fab place. Awesome food as always..back after 18 years.. highly recommended
Leighton James . 2024-06-06
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Brilliant Place to get a Steak, will be back! Service, atmosphere, Food no complaints
Matthew Moore . 2024-06-06
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Awesome food and great value. Love going here.. can't wait to go back. Also do delivery via Uber eats, and the food travels well.
Johnny M . 2024-06-03
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Parking the car if you can get a spot outside the restaurant make sure its after 6pm as you dont need to pay. I didnt now till I went in the multi storey 🤦. Its my first time at steak by night the prices are not that bad to be fair. Me and the misses had 2 course meal for the starter I had potatoe bacon cheese with little bit of salad misses was garlic bread both were very nice. For the mains I had the gammon egg chips the gammon was very nice the misses had steak both happy with food and the service. Staff were friendly nice and polite will definitely call again one day.
TELL IT... AS IT IS... . 2024-06-02
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Absolutely amazing food here, we have been multiple times and this is the place we always decide to go, food always turns up hot and well presented, staff are lovely and service is very good, if drinks are empty they will come and ask if you want a refill, they have recently had new menus which are nicely presented but forgot to take a picture, I would highly recommend this restaurant 10/10 all round, there's a set menu through the week days rom 6pm until 9pm starting from £15 for starter and main, which is a bargain if your looking for a good meal and an affordable price.
Kirsten Batcup . 2024-05-18
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I've been here twice this year. This place used to be really good. And decent value for money (5 plus years ago) Now I find it over priced and the food and service isn't that great. Each time I ordered 10oz steak doubled up (approx £30). When you factor in drinks and starters on top your meal it's closer to £40. I don't mind this kind of price tag... if the food is good, but each time it was below par. The first time I ordered I didn't realise you have to request your sirloin on a hot stone for it to be over an inch thick. Instead what appeared to be served was a measly piece of gristle. The next time I did request the hot plate, and asked for rare. The steak came but it had no sear. So all you had was this ridiculously chewy steak. It wasn't even sizzling on the hot plate. I don't think I'll be in a rush to return. That being said; they did have a special offer on that was x2 meals for £15. (This was on a Friday). If you happen to go when that offer is on and you have someone with you that would be worth a punt. But the x2 sirloin double up for £30 approx just isn't worth it.
Sid Sloth . 2024-05-07
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My wife and I turned up without booking, the lovely girl behind the bar found us a table. I’ve got to say, it’s got to be the nicest tasting sirloin steak I’ve ever had. The service was excellent and staff friendly and pleasant. We will certainly re visit when we are in Swansea again
Ian G . 2024-05-06
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Called on a monday evening not busy at all so didn't wait long for service, food was amazing as always.
fiona cope . 2024-04-23
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Went here for a friend's birthday. It was really lovely. The staff were great, food was fantastic. Highly recommend this place and the the price was reasonable!
Molly Dudbridge . 2024-04-19
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Best steak house by far. Lovely service with lots of smiles
michael davies . 2024-04-06
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Fab food, great staff, service first class. Highly recommended
David Evans . 2024-04-05
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I had a wonderful time at Steak by Night, the restaurant I used to frequent before the pandemic. The food was delicious. The service was friendly and attentive, and the atmosphere was cozy and relaxing. I really enjoyed catching up with my friends and having some fun after a long time. I will definitely be back soon to try more dishes and have another great night.
Taffy McTaffs . 2024-04-02
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Staff are always lovely here and the food was delicious
Ben Russ . 2024-03-31
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Food was great steaks cooked perfectly service great the waitresses were friendly and helpful only downside a male causing a scene which lowered atmosphere
Les Owen . 2024-03-23
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Great for a romantic and family meals, opens at 6 till 11 and later on weekend. Delivery available, parking outside or pay and Display 2 minutes away. Great size portions, Staff was very friendly. Service was quick and the food was hot. Recommend to book a table if visiting.
Dina G . 2024-03-19
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Lovely experience, car parking outside or pay and Display, Advice to book a table. Wonderful staff very helpful, open kitchen. Price range from 10 to 20 pound each person. There is a set menu 2 course from 15 pound. Can be busy. Opens from 6 in the evening. Lovely food. Child friendly
Dina . 2024-03-15
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Always will be the best steak house. Haven’t been here for a few months but what stunning food….we had a fillet steak & T-bone steak ,creamy galore mushrooms & garlic bread. Stunning
Lisa . 2024-03-14
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First time at steak by night and I was not disappointed! Really good value for money and food was delicious! A small restaurant so service was very good! Will definitely be back😃
Robyn Aitkenhead . 2024-03-11
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I came here hoping I'd find an independent venue in Swansea that was worth attention. It... Wasn't. Service was sub par at best, wine arrived way too warm, and requested water never arrived. We ordered rib eye, t bone and rump, every steak was cooked wrong. Peas were cold and fries arrived tepid and horrible. It took over 10 minutes for sauce to arrive for our orders. For a steak restaurant, honestly shocking service. Steak and chips should at least arrive at the same times, regardless of how they are cooked. We told the manager we weren't willing to pay for our food, she accepted immediately which gives you an indication of the quality they are used to.
Jenny Griffiths . 2024-02-03
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Delicious food, melt in your mouth steak
Phil Mac . 2024-01-19
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Awesome food everytime ive gone there. The steaks are tasty and cooked just right..highly recommend and its great after a night out in swansea for some late night food ❤️
Matthew J . 2023-12-24
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Food was very good and service too. It was a Monday night so very quiet, but still enjoyed. Will definitely go back.
Jonathan Powell . 2023-12-13
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Went for my birthday. Very quiet in there and staff were ok. One staff member looked very unhappy and didn't smile once through out the whole night. Overall ok experience
Kelly Grimsley . 2023-12-09
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The best steak in the world. Consistently turn out great food, amazing service and always accommodating. Even on a busy Saturday night and no booking. Very cheeky I know ( I thank you foh and chefs for fitting me and my friend in) But your aware of my usual order and know it’s a cooked in a flash!! May the business thrive and continue to turn out a great dining experience. I have only one small hang up (I think it’s because I’m getting older or my tism is slightly heightened but the music can sometimes be a little loud) however I have never felt the need to mention it as I barely talk to the company I’m with as I’m too busy enjoying my food!! Honestly, nothing can divert my attention away from their steaks!! Really want one now!! And the peas! Oh my gosh…the peas! Like are they grown in the back? Beautiful 👏
HAL1989 . 2023-12-05
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Brilliant place to eat visiting Swansea beautiful place wonderful people
T . 2023-10-29
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Expensive but you get what you pay for. Bit tight on the peas
Philip Russ . 2023-10-14
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Food and service was great! Fast service, checked back on to make sure the meals were all good and no issues at all! Little more expensive than I expected but also where else could you get a great steak at 11 o'clock at night? I'm happy to pay a little more for the convenience and the quality! Music choice was great and the atmosphere was great! Only downside which was no fault of the staff or the restaurant was a loud group of drunk lads. Again not the restaurants fault so I would definetly visit again! Thanks for the great experience
Joe Hughes . 2023-10-12
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Best steakhouse in Swansea Lush peas lush garlic bread lush pepper sauce and absolutely lush staff what more can you say Well done Steak by Night Carlos Sofia and all your amazing staff
nicolamorgan70 . 2023-10-05
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Food was amazing. Serving Plates were cold so halfway through meal all the food was cold. Other than that food was fantastic. Door was open and we were say at the end of the bar and it was very cold. I would go again though
angela roberts . 2023-09-25
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The staff were great & friendly, the food was fantastic & great value for money!
Andrew Lewis . 2023-09-20
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Great place, staff are amazing and do a really great job
David Harris . 2023-09-20
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No where near what it used to be and well over priced.
Lee Sullivan . 2023-09-18
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Lovely atmosphere and really friendly staff, took my partner of 15 years here on our night away from the kids, only down point was the food, asked for my steak to be cooked medium rare which it come out cooked perfect, but the taste of it was foul, tasted like they hadn't cleaned their grill since they opened, was no flavour of steak just char, was very disappointed considering I doubled up on my steak too,
Chris Dobbs . 2023-08-22
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Haven't been for some years but nothing's much changed. The meal deal before 9pm was great value; starter (egg mayo plus prawn cocktail - both excellent) plus steak and chips all for £15/£16 - can't beat it. Chips were lovely, steak a bit chewwy and peas went cold too quick. Overall a lovely night out. Will call again. PS they do lots of chicken dishes too.
JeffandLes . 2023-08-11
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Had lamb chops delivered so can't comment on the venue but my food was amazing, perfectly cooked and still hot when delivered. Impressed with 4 chunky lamb chops as 1 portion. Will order again
Amanda Cook . 2023-08-09
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Was ok, a bit too expensive and the food wasn't great.
Helen Witch . 2023-08-03
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Terrible order medium rare and it came out blue and cold. Peas were too salty
Stacy Trehar . 2023-08-02
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Absolutely love this place both when Andrew Mann owned it and now with the new owners. Decore has changed and nice and welcoming. Never had a bad meal and this time didn't disappoint either.
Mike Cross . 2023-08-01
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Best steakhouse in Swansea & south west. You can keep your overly priced places your Miller & Carters & Jean Piere whats his chops. Long live Steak by night....P.s. Be nice if they had Guinness on tap, thats my only gripe 🙂
Christian Williams . 2023-07-22
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Absolutely terrible meat weren’t cooked, ordered minted lamb chops they came with no mint just burnt on outside! The special menu is a bit confusing as they charge for two starters for £15. Didn’t know their prices which made me uncomfortable 🤬 never again .
Serena Donne . 2023-07-19
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Steaks could do with more seasoning but nice food.
Natalie-Jade Steven . 2023-07-16
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Amazing steaks gorgeous blue cheese sauce and the starter of fishcakes was outstanding - same again
Julie Vallario . 2023-07-15
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Highly recommend this restaurant. Great value and quality! I have eaten here from the age of 18 when I used to club in the Valbone. It's just as good now as it was back then. The famous steak by night peas are still the best! The staff are very accommodating and the food was amazing. Think they just need to tweak the choice of music as this would make a huge difference to the ambiance, although it definitely won't stop me from going back!
Maria Courtney . 2023-07-08
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Nice place. Busy night when we were there so that's a good sign these days
ROBERT JONES . 2023-07-04
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Perfect end to a lovely night out.
Rhys Williams . 2023-06-24
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Really enjoyed the food and service was friendly and quick restaurant very clean nice clean toilets the food was also very hot really enjoyable experience
carina davies . 2023-06-24
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Really enjoyed excellent service
Clare R . 2023-06-23
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Very very nice mixed grill 2 course for £15
Stephen Davies . 2023-06-19
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Food was wonderful the only thing I would say is that they do a two course meal for £15 and yet there's an extra £3 charge if you have the sirloin which is in the £15 deal this is very naughty
gloria anthony . 2023-05-04
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Visited here when it first opened 30 Yrs ago Have visited periodically since this was 1st visit in 3yrs Nothing has changed Steaks cooked to perfection fresh chips big portions, wife and I had sirloins son had a tomahawk out of this world Huge portions of mushrooms one sauce enough for4 As for the staff A could not do enough for you pleasant well presented and went the extra mile to help family atmosphere Prices very reasonable considering quality and Quantity of product Highly Recommended
ROUSHAM . 2023-04-30
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Haven't visited for many,many years no particular reason just somehow fell off our radar...... but it's clear to see why it's still a thriving restaurant. Menu hadn't changed that much which gives it a slightly retro edge and if it's not broken why fix it! Thoroughly enjoyed our meals, starters were generous and tasty, steaks were tender perfectly cooked, as was the burger. Attentive,friendly & professional staff and very reasonably priced, we will def be back soon 👍
Llin . 2023-04-24
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First class steaks I love this place
Julie Wassell . 2023-04-12
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It was ok 10 of us went and I must be honest did expect more food was ok but felt it good be improved the service was good only thing I would say is if you have a sauce 1 will serve up to 4 of you we wasted loads toilets were spotless but you couldn,t get a wheel chair in I must be honest I don,t
Sandie T . 2023-04-07
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Always excellent food, extremely attentive and helpful staff.
Bumbles . 2023-03-26
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The food was lovely but I didn’t expect to dine with my coat on as it was absolutely freezing in there, not a comfortable experience, even the waitresses were rubbing there hands to keep warm .
David Jones . 2023-03-03
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Service was great, staff are lovely, but the food is a let down. Sadly pretty average.
Jessica Morris . 2023-02-20
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Well cooked steak, very tasty ribeye great chips, nice Camenber starter, sent the peas back as they were cold, no big deal. More peas come also cold, no problem. 3rd portion of peas is huge, ok, might be making a nice gesture,but, they were so salty they were inedible, sent these back also. Who feels the need to send peas back 3 times? Well, today it was me. Just wanted a nice steak and got that so the steaks are good. Avoid the peas!
6stevea . 2023-02-08
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Lovely ambience, friendly staff. The cuisine was outstanding. Definitely a go back to resteraunt
donald morrison . 2023-02-04
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Came to Swansea for a few days to visit family and decided to come here for dinner. The staff was lovely, the service was quick and the food was truly wonderful. We had suck a great time that decided to come back the next day. Will 100% be back on my next visit to Swansea. The chicken al Pepe is a must have.
znavmz . 2023-02-01
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Website said it was open when we got there it was closed,can't quit remember what it said on door for how it was closed for but they need to up date their website.
Hayley Blackmore . 2023-01-02
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Fist time I've been here in years. Internal seating has changed, there are no booths anymore. Food was outstanding. It's been taken over by the same people who have Maderia on the kingsway. Great menu selection, you can have a 3 course meal. Ladies toilet has not the best lock, bit confusing how to unlock it and when I was there a woman was locked in and was banging on the door foe a while before anyone realised where the noise was coming from. Friendly staff. Reasonably priced. Good selection of alcohol.
Debbie Jones . 2022-12-21
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Absolutely brilliant, food was beautiful, quite a large portion for me so couldn't eat it all, I had Chicken Al Pepe, very nice, staff were brilliant even after I knocked my fruit juice over, lovely atmosphere and won't break the bank.
Sue Phillips . 2022-12-20
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Not happy at all... the staff was very bad. Wen i said my food wasn't right he ask me if i would like to take it home with me.... i had two month fulls and it made me feel sick...
G4357KRmarkt . 2022-12-18
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Celebrated my wedding anni anniversary today, the service was superb xx
pet ken . 2022-12-15
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Service was excellent and steak delicious. A bit noisy but that’s probably because it was busy. Would definitely return.
Rebecccaaaa . 2022-11-20
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Well where do i start? Haven’t been here to eat for over a decade. Honestly a bit skeptical going there as it’s been a while. But wow! Absolutely delicious, the garlic mushrooms to start. Garlic bread then steak and chips with pepper sauce. Oh my goodness mouth watering tasty food me and hubby were making those nom nom noises as we ate because it was that DELICIOUS. Highly recommend! Amazing food, great drinks. Clean establishment, Great hospitality from the staff and super quick! 10/10 from us. We usually go to Madeira for our annual date night but this is definitely our new go too.
jodiei807 . 2022-11-19
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Steak was cooked to exactly how I asked. Garlic Bread was fab. Staff were lovely and prices were reasonable. Tried to go again after a gig in the arena a few weeks ago but was closed as it was a Monday. Would recommend and visit again.
Robert Taylor . 2022-11-15
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Excellent service from the staff, considering 90% of the customers have had a few 😂. Food was lovely, had a mixed grill which was very reasonably priced. Can't fault it!
Justin Foley . 2022-11-01
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Disappointed with the steak fatty and chewey
Simon Barlow . 2022-10-18
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Very nice quick service and our waiteres Lisa was amazing.......
Christopher Davies . 2022-10-11
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Food was average, seating is cramped and service was terrible, apart from one lady who rectified our order that one of the young lads had messed up. She was great, really lovely
Rottweiler Mum . 2022-10-07
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How amazing is ur place xx ur chef is outstanding but its ur floor staff that make me fall in love xx thank you ellie fletcher and andy
amycondonr . 2022-09-24
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Very nice meal as always, cannot fault anything from the food and service. Thanks a lot, ill be back
ChristopheMarques . 2022-08-21
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Visited Steak by Night for 1st time since the new owners had taken over . We hadn't booked before hand but the Staff were very welcoming and had a table for us even though they were busy . Amazing atmosphere , wonderful staff and we were looked after by the fabulous Lisa who couldn't have been more attentive . The food was outstanding . We had scampi to start , husband had the chicken and I had lasagne with beautiful homemade chips. Very good service. Definitely improved greatly since the old steak by night . We will definitely be returning.
MariaCV68 . 2022-08-18
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Lovely meal, has changed since I went last as have the owners I do believe. The interior is lovely as is the food, is a bit on the higher priced side of dining out but still quite nice.
Caitlin Richards . 2022-08-17
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Spectacular food, service was amazing, best curries in Swansea if not the whole of Wales.
229 Opinions
Warning! Security a major issue at this hotel. A year ago, a group of us (6 women) stayed here for a university reunion. Around 2am, a drunken, naked male guest burst into the room of one of our group and exposed himself while she was lying, terrified in bed. After screaming at him, he left only to re-enter a second time a few minutes later. She had locked the door after the first intrusion so it was with horror that she realised he was using a hotel key card. She screamed and thankfully, he left again. The police were called and investigations began. We learned that the intruder had entered other rooms. CCTV showed drunken male guests running through the corridors around the time the incident occurred. We later learned that the hotel is largely unmanned. Access to keys behind Reception appeared to be easy. The locks on a lot of doors were flimsy with no extra chain lock available. We assumed that the intruder would quickly be found. However, the police told us (reportedly) that the hotel did not co-operate fully and the case was closed after 6 weeks! We have put pressure on the police, at various levels, for 12 months to re-open the case but unsuccessfully. We all felt that telling the truth by leaving a review, would severely damage the business/reputation of this small hotel. With no resolution to the enquiry, we now have no choice but to protect other female guests and stop them from making the same choice.
2175 Opinions
If i could review less than one star i would. We called to book an event for a student night, letting them know online that we would be paying the price with student discount. It was then told us when we came to pay that we would not be receiving that discount although that’s what we told them we wanted to book when we made our booking online. Throughout the whole meal we took our empty drinks up to the bar to help the staff and they were consistently rude to us. They also didn’t provide enough seats for our party even though we booked for 20 only 16 seats were provided. I will never come here again for a brunch. This service is absolutely outrageous. I highly recommend that you do not book here as the service and staff are absolutely disgusting and severely rude. I did not feel comfortable here once due to the outrageous rudeness from staff members. The blonde womean working at the time started shouting at me over the bar about not allowing us student discount as apparently we went over our time, although i thought it was their job to keep track of the time that we have left of the bottomless drinks. The man with blonde hair was also extremely rude when adding extra seats to our table, consistently blaming us for the lack of seats. I’ve never felt so uncomfortable in a setting. Never book here.