The Potters Wheel Swansea in Swansea

Our table was never properly cleaned. At one point there were eight tables that were not operational. Staff walked past and did not seem to care. I gather in one of the ladies toilet cubicles there was no toilet paper, whilst in the men's one if the hand dryers did not work . I emailed customer services, pointing out my observation. Guess what the manager has banned me. Do not go to this pub.

I've been going to the potters wheel for years, but I have never been moved to write a review until today. I'd like to start by saying that the staff are amazing, from the manager all the way down, they are kind, friendly and professional, and they always have been. But this last 6 months there has been a horrific decline in the mood in the pub and I'd like to make my voice heard in the hope that someone in the company will listen. There is not a day that goes by where there is not an incident of violence and aggression in the place, literally every single time I have been in, there are people screaming and shouting and fighting, both inside and outside in the beer garden. Within 500 yards Is the community drug and alcohol team building, the needle exchange, and the meth clinic. What that means is that the potters wheel has become a place where all of the people who use these facilities come to kill time, and to drink. I work security in swansea and have done for many years, and every single time I come into the pub, it's full of people who are banned from every other place in swansea. Drug dealers are using the pub as a place to deal from and people are coming back and forth to collect drugs. People are approached in the pub by individuals selling stolen goods from the shops close by who are looking to make a few quid shoplifting. I used to bring my daughters in for food, but the amount of times I've had to make an exit to prevent them from seeing aggressive drug addicts and drunks fighting I've now lost count of, it's insane. Like I mentioned earlier, the staff are doing all they can to deal with these people, but they are neither trained or experienced to have to deal with the non stop problems. I have spoken with the amazing management team on multiple occasions, and they have informed me that their hands are tied, and despite wanting to have security to deal with it, the company will not pay for it. I don't think that simply moaning about a place without offering a potential solution is at all productive, so here is what I think needs to happen. From Thursday on, in the evening, the pub needs to have security, drug dealers and people who are banned, need to know that they will be refused at the door, people need to see that violence and aggression are not tolerated in the pub. The pub needs to lose its reputation as a place where people can come that are banned from other establishments that security enforce these rules. The company needs to recognise that security are not a cost, they are an investment. The potters is in a lovely central location, and putting in place measures to clean up the pub and it's reputation will not cost money, it will make money. Families will begin to see the pub as a safe space to sit and enjoy a meal. Instead of watching a £1.29 pint of ruddles launching through the air and a fight breaking out, there should be families with kids sitting, drawing, eating and their parents enjoying frequenting this lovely pub. It is my hope that this lovely old swansea pub can turn around, that the company can listen to the management and make the necessary changes. Pubs like the potters wheel are a part of the fabric of the community, and can bring people together. Unfortunately, as it stands, the pub is a beacon of a broken society and city. I hope this can change.

I ordered a vegan pizza. The pizza arrived and I found something odd about the taste shortly after the first bite, I noticed it didn't have any vegan cheese on it - one of the main ingredients of pizza is cheese, and vegan cheese is widely available. One of the managers asked me how was my meal, I explained to him it is awful, it doesn't have any vegan cheese on it, and it just tastes like vegetables on thin crusty bread. There was no apology, he just replied that they don't stock vegan cheese. But he couldn't grasp when I told him that it should then say on the menu that it doesn't contain vegan cheese. In addition to this, the tables were unclean with lots of clutter: I queued; ordered and paid at the bar; went to the toilet; returned to my table; the waiter brought the pizza to my uncleaned table; I was three quarters through eating my pizza before the tables began to be cleaned. But my table did not get cleaned. I am not accepting the excuse that they were busy as it is a clear breach of environmental and welfare regulations whereby eating areas should be clean, they can leave the bar and clean-up. If they cannot do this, then they should close the kitchen before serving more meals until everything is cleansed and clutter removed.

What's happened to this once acceptable pub? Used to look forward particularly to curry Thursday but not anymore. Barely palatable food thrown onto the plate topped with two extremely greasy cold poppadoms. Often an added bonus is the view of hundreds of dirty glasses occupying approx a third of the bar counter and an ever changing turnover of miserable uncommunicative staff! If your timing is right you may catch a staff member visit the stinking gents toilet, sign the inspection wallchart and walk straight out without doing anything. Oh, and don't bother with the breakfast unless you are happy with constantly cold food, and as a bonus, you'll inevitably get into an argument with someone who thinks they were at the bar before you. This long bar needs to adopt a queuing system or employ staff who know how to spot who's next! So sad to see a grubby ship without a skipper.

Called in whilst in Swansea for a late breakfast. Worst breakfast I've had in any spoons pub to date. I think the B beans were straight out of the tin, no heat applied. Toast was white, straight from the loaf. Ceri disappointed

Popped in for drinks as near the hotel I was based in. Unfortunately this Spoons attracts the local mouth breather community. Horrible drunks shouting and swearing and coming up to speak to me and ignoring vaping /smoking rules. Not pleasant. The pub itself is nice enough. Clean with nice staff, but not a place I'd feel comfortable on my own.

Arrived at 1.00 didn't get food for 1.45 and the food is herendous the cheese was like rubber and the beef was horrible mixed grill all over cooked tasteless and the need were vile the meat was dry as sandpaper

Absolutely disgusting 🤢 empty tables full of glasses half eaten food the tables were not cleared at all staff were walking past the cluttered tables disregarding the mess so no new customers could sit down on any tables the bar was full of dirty glasses absolutely disgusting 🤮 does anyone work in this place I will never come to this place again it smells and the staff are ignorant to their duties absolute joke shambles.

Cocktails. It's all I wanted. Mexican Cocktails. Not necessarily margaritas. But that's what I ordered. Don't judge me Im me. Where ate my drinks please? Wow so uncool. My friends are ta... nevermind they turned up

Oh how Tim Martin must be regretting his whole hearted support for Brexit.Among the many problems he now has to live with is supply of food and drink items but more disconcerting is the lack of qualified staff.At a time when Covid is reaching frightening levels again in Wales, precautions are practically non existent.Last night, a busy Friday packed with students out on a fancy dress bash, things were getting quite raucous and toilets getting their fair share of careless use.On at least two occasions one of the younger members of staff walked from the ladies toilet at one end of the pub to the gents at the other end carrying a dripping mop while closely passing customers squashed up against the bar!!On a very busy night the Manager was employed on table service duties, probably due to staff limitations when he would probably have be been more usefully employed taking some control of the bar. I really was glad to get out of the pub and won't be returning until Wetherspoons takes Covid a bit more seriously.

Dreadful service, meals just dumped on our sticky table, was suppose to be salad with our burger, but all we had was some brown lettuce, over cooked chicken. Did go to bar to ask, was told they go to kitchen to sort, nothing, no one came back to us. Not sauces at the one end of restaurant, the other area was blocked with pushchairs, therefore couldn't reach sauces, did report to bar staff, again, nothing done. This is without doubt somewhere to avoid until things improve.

I went here often as a student, as it was just around the corner from my accommodation. A horrible, dirty looking place, unlike the other Wetherspoons which is 7 mins walk away. Filled with all your local smackheads and alcoholics. The amount of times i’ve gone in there and had crackheads sit on my table, or alcoholics pestering me, is crazy. The staff are nice though and the food isn’t to bad.Shame about the place itself and the wasters that hang around there.

When we got there it took them about 20 minutes to clean the tables. They was also really rude and sexist. The food wasn't what we asked for, the food was uncooked. It took ages for our food to come out and our drinks, won't recommend this restaurant at all.

Meal deals including drink, very good value for money, Steak wasn’t the best quality, very fatty and grisly, but apart from that enjoyed the meal, nice sitting outside.

I understand that in current situation we need to use the app, BUT the app should be easy to download, easy to use and have all items available to order. Our food took an hour to arrive, mine was cold. I was so fed up and hungry at this stage I just ate it. No one came to the table to check all OK. Would I visit this site again? No.

The staff in there this afternoon and tonight we’re so lovely and welcoming !! Ashleigh’s customers service skills are amazing ! We had a young lad serve us at our table who was also lovely ! Will definitely be coming back ! Highly recommend x Had such a lovely Evening

All of the staff here treat you amazing, the food is served fast and it is delicious! I would also like to make a special mention to Shada who had excellent customer service and made us feel very welcome. I would highly recommend this place to anyone whether they just want a few drinks or if they want a great pub meal.

On Monday 31st May we called at the Potter’s Wheel (Wetherspoons) and my wife had a cheeseburger (and a glass of Merlot) and I had ham egg and chips with a pint of beer. My meal was particularly tasty but my wife was less than happy with her glass of wine.Staff are always friendly and great efforts were being made re Covid safety.

I like Spoons you get a reasonable meal and dink with no frills . Not at this place however with the rudest fair haired pony tailed wearing weasel I have ever had the misfortune of meeting. This is a place Mr Martin should do an undercover visit on , trouble with that is he’d have no staff at this place . I had a halloumi wrap which you’d think was impossible to get wrong , weasel took it for a walk around the bar , chatting to staff before he returned saying it was warm and cooked and nothing he could do . This is the same weasel that told another customer that there was no sauce ‘It was Spoons after all’Weasel you should be sacked.

Ordered food via app food order went to another wetherspoons!! Ok my mistake maybe but told we had to reorder, ok so we did only to be informed that we had to pay again as we couldn't have a refund for the food we didn't receive. Very rude manager, who could do nothing to help as "these are the rules" and as the second order had gone through we can't have a refund for that order either. Very noisy loud foul mouthed couple of guys on table by us asked to be quiet by staff but took no notice and to add insult to injury when the food finally arrived the order was wrong (definately not my fault this time as didn't use the app) Come on I'm sure even though it is cheap food and drink they could improve their customer service, still trying to figure out how the food I ordered went to another wetherspoons and why I still had to pay for it!?!

We went for breakfast with friends before a day out. The food was stone cold, order messed up completely and there were no eggs available. The griddle had broken down according to the manager. Don’t bother going. It’s better to go to a little independent cafe in the market which is just around the corner. Don’t waste your money here!

The staff are so rude 😒 no eye contact will not visit this so called chain .worst ever wetherspoon l visited.Racist may be we were of wrong colour. No more Mr Weatherspoon.

Absolutely awful service awful staff, can’t believe I was treated the way I was disgusted and disappointed in your staff members. Especially the one that served me and my friends claiming we were arguing when we simply asked for more straws? Awful behavior bringing personal affairs into work I’m so shocked really..I am....

Came here for drinks with friends as we've done countless times before, and was disgusted when one of the waitresses was chatting with us and openly admitted to being racist, literally said the words "I am a racist", and starts ranting about "polish c***s" among other horrible comments. Genuinely couldn't believe it, have been here countless times before and never seen this happen but the waitress (who I believe is called Shada) has never served me before. I tried to report these disgusting comments to other members of staff, who sent me away for being too drunk when I was still prettt sober and perfectly coherent enough to report overt acts of racism. The man at the door was particularly rude about the matter, outright saying he didn't believe me and slamming the door in my face. Incredibly disappointed with Potter's Wheel and how this matter has been handled and won't be returning.

Went here for breakfast..breakfast came..no bacon..no explanation..when asked told they had run out. Asked if we wanted anything instead asked for egg, then went to kitchen and told no as they had automatically put extra sausage on. No eggs benedict, no buttys, half the breakfast menu missing..told us due to covid they only get 1 delivery a week and run out. Told table next to us it was because bacon and other things were still frozen. Such a shame as normally a good breakfast, everyone has issues but as a major chain explanation was poor and inconsistent.

Nice to see staff happy in their work we were really satisfied with our meals. That’s to all for a great time

the waiter,Simon, was absolutely amazing. He was always so polite and made jokes with us which made our night. Probably the best waiter i’ve ever come across. Give this man a pay rise.

So me and my flat mates came here just after lockdown and Simon served us our drinks for the night and he honestly made all of our nights. He’s absolutely hilarious and genuinely some of the best customer service I have ever received. He’s absolutely brilliant. We will be returning just to make sure he’s working!

I don't usually write complaints about pubs or restaurants, but I just felt completely unsatisfied and unwelcome with the service that my flatmates and I have received. I understand that we are going through a pandemic, so the time for service and catering will be delayed. However that does not give the servers the right to take out their frustration on the customers. Everyone that was working on Friday 25th September was very professional, except for the waitress with the fringe dyed pink and black hair. She was really blunt and rude towards us when we simply said "Excuse me, but could we make an order?" She replied with a very sarcastic tone and said "umm, as you can see I have no note pads or pens on me, so I cannot take your order." As she was saying this, she was using her arms to show that she had nothing to use. Then we said that was understandable, but it was quite rude. 2-4 minutes later, she came back and said in a blunt tone "I am only a server, it is not my job to take people's orders, if you want to get someone to take your order, you have to ask someone else who is holding a notepad." It was really unprofessional of her to come back to our table just to say that as if it was not obvious. After she said that and left, it had put us all with a terrible atmosphere, so we left after we had finished our drinks. The pub was cash only, as their card machine and app was not working, so it was table service only. This was okay for us, as we did not mind the wait. But it is not an excuse for the rude behaviour from the waitress with pink and black hair.

What a pity that Tim Martin or anybody in complaints live in total ignorance of the reviews given to the Potters Wheel, or the Pit. The arrogance of the management who live in a world of delusional self belief that they are providing a good service when they are nothing but rude and unprofessional. On Friday whilst waiting outside for friends, we had given up with trying to get served, I was approached outside, and on the public footpath by the manager, tall ginger bloke, intimidated, social distancing ignored, no face mask, and berated like a child, I'm 63 for smoking my cigar by the zebra crossing. This so called manager, and his female under manager behave in a Gestapo fashion, prancing about barking orders and treating people like some degenerate ingrates. He then lambasted my friends for not ordering on their app, when it works, and was ignorant to the fact that he is losing customers hand over fist. You do not own the public highway and your manner would have been received better if you didn't approach in a threatening and intimidating way. Complete pillock. Pity he hasn't done a course in hospitality, seems Wetherspoon staff are given no training apart from the Third Reich book of belittling customers. Together with the Bank Statement having 8 members testing positive for Covid 19 and not shutting down for a deep clean proves Tim Martin's attitude of treating customers as ignorant peasants, and profit before safety.

Me & my wife called in here for a meal, the staff are very friendly, my wife had the steak(sirloin) with baked potato, I had the vegetarian burger,doubled for £1.45, both meals were excellent, my wife’s meal didn’t have the onion rings, a staff member was quick to get them for her, we will eat here again.

Had a lovely fish and chip meal on August 28th could not fault it.Went in again on September 3rd and were going to have the same again. Unfortunately they had sold out so decided to treat ourselves to signature steaks at £13 50 each this was a big mistake the chap that brought the order seemed as if he wanted to be anywhere but there.Had to ask for condiments then whilst he was getting that noticed we were missing the crispy onion rings.When he came back I asked for the onion rings, he looked very perplexed so my partner showed him on the menu. He went off and duly came back a bit later with said onion rings on separate plate.The steak was the worst sirloin I have ever tasted in my life and it’s been a long one so far. Both were cooked too much after a request for a rare and a medium one. I could not chew mine and ended up taking it home and throwing in the bin.If my partner ever needs his shoes resoling I will deffo know where to come.All in all it was a terrible experience and one I will not be repeating I just wish I had complained at the time. Terrible value for money.

Staff were great food was poor service was ok they didn’t have brown sauce or vinegar if they had told us this when we ordered I would of chosen something else they used the Covid-19 as a pretty poor excuse doesn’t seem to be a problem elsewhere

After welcomed by an extremely rude staff member! Was seated, when we ordered we were told that virtually half the menu was unavailable. When finally ordering was told we cannot order any more food or drinks for half an hour due to them closing the bar and kitchen to catch up. When the food arrived We were served a half frozen naan bread with the curry , overcooked bbq melt, a tiny portion of tinned please and raw burgers !

Since the pubs have reopened today was the first time my wife and I have felt safe, even on a busy Tuesday thanks to the superb efforts of Manager, Ben. He stood at the entrance and ensured that all visitors complied with the covid safety measures. I wouldn't normally name drop but the excellent support and service from his no 1 team, James, Liz, Ffion and another 4 who sadly I didn't get their names, meant our visit reminded us of pre covid days.Only slight negative was the food. We both chose the new "Behond burger". The flavour, texture and cooking was first class but the salad we opted for instead of chips was lightweight. A very small portion of a few lettuce leaves,, 4 slices of tomato and a few slices of onion was poor value for money even with the current 50% discount.We won't order this again which is sad because this new Veganburger was a revelation, even for us non veggies!

Tuesday 4th August was the second day of “opening up” restaurants with the “Eat Out to Help” offer of £10pp discount on meals. We went to the Potters Wheel and it happened to be “Steak Tuesday”. My wife and I both had sirloin steaks with a pint and a half pint of Guinness. The bill came to just over £11 and I had to ask the cashier to check t but, as drinks were included they were discounted!!!. The steaks were very good and it was excellent value.

Yes. There is a lot not right at "The Potters." Toilets often stink and are poorly serviced.Dirty glasses regularly stacked up on the bar adjacent to the wash up area.Customers often disturbed by rough sleepers using the toilets, popping in for cheap drinks or selling shop lifted goods.Food is often served cold and prepared with lack a lack of care.Tables often taking ages to be cleared.But PLEASE don't castigate the staff.As a regular I know that the majority of bar staff are conscientious, hard working and efficient but, yes, not very happy in their work.This is a management problem!Understaffing, poor guidance and leadership and Company policies that are not conducive to happy workers.The "Wetherspoons News" gives the impression that Tim Martin responds to all complaints and suggestions. He doesn't!Head office will not respond to complaints or even acknowledge receipt of same.So don't waste time and effort complaining.

You can rely on spoons for some hot cheap food. Had to share a table ( Friday evening) with drinks included in most menu choices, and endless hot drinks, can't go wrong, Great service, thank you .

I’ve been in the UK for 3 years but never experienced a service like this before. After trying their “pasta alfredo” dish I asked them to bring me a new one since it was inedible (extremely salty even for me who loves salty food). The only thing I received was a really rude answer saying it’s meant to be like that, they couldn’t do anything and he left the plate on the table. Rude staff, bad food. Avoid this place.

Staff behind the bar most miserable I have seen, tunnel vision, waiting ages to get served, short staffed, pub seems to be a total shambles

This place serves masses of food during the day and they are very good at it. The place is huge and during the day has a reserved eating area but the rest of the pub is filled with eaters as well. The beers here are as usual excellent in quality and at a blisteringly good price. Worth a visit anytime.

I work near by the potters wheel and me and the team often eat here for lunch or go there for after works drinks. Great prices, food is very reasonable. Many vegetarian options for myself too.

I went to this pub during a visit to Swansea, I just had a drink as it was busy, prices were reasonable, recommended.

Travelled a fair way for the Fish Friday. Used the app to book then ages later we were told they had sold out of fish. Could have scampi instead agreed but then told had to pay extra £3.70 as it was not on offer. Common-sense would have kept customer happy not customers fault they had taken the order and could not deliver. Eventually got sorted but not worth the aggravation. Also gents toilets were horrible. Never again.

On our latest visit to the Potter's Wheel (7 Dec) my wife and I both chose ham egg and chips which really was excellent. Timing seems to be very important, sometimes it is so crowded we wander off somewhere else.

Went with friends, each of our orders were missing at least one thing or was wrong.

Visited this establishment this evening for a treat to one of Witherspoon value meals with a drink. Went to the bar to order as normal curries and 2 drinks and genuinely thought that I had requested 2 bowls of chips. Meals arrived along with 1 bowl of chips, which appeared as if they had put the 2 bowls into one container so didn’t question this. Upon trying the chips were stone cold, told the waitress and they were changed immediately, great service, finished the food and were savouring the atmosphere, only to be approached by the most aggressive unapproachable MANAGER!!! that I have ever experienced.

I often visit potters wheel as it’s local, reasonable food and cheap. On the date in question one of the dishes we ordered was the king prawn starter with sweet chilli sauce, when it arrived the waitress(blonde hair, nose piercing) placed the food down then left we noticed it was missing the sweet chilli sauce when we got up to question her she said oh we don’t have any. Well why weren’t we told about this when we ordered??? The waitress has a bad attitude standing around talking to another member of staff off duty, we also saw her slam cutlery down on a adjacent table. No check back received and didn’t clear the table the whole time we were there. There was even dirty plates from a previous customer. After food I visited the toilets and the member of staff was in the toilet slagging off management to another staff member about being asked to work an extra shift. Not professional!

I go to a restaurant and the last thing I am expecting is a cold beef and ale pie. It is simply unacceptable. The meal was just about past frozen. I then go up to mention that it's cold and they simply heat the same meal up. By the time I got a new meal everyone else had finished theirs. Not on!

When the dish arrived, my disabled son was ecstatic! However, when he went to dip the what seemed to be a fabulously cooked chicken wing into the hot sauce, it sent him into a frenzy which resulted in him almost choking! Furthermore the bone didn’t help either... I had to personally resuscitate my handicapped son and pull the large bone from his mouth. This is unacceptable!

I eat at this pub or it's sister pub "The Mardy" at least once a week as the food is of decent quality and reasonably priced. Yesterday my wife and i ordered a steak and some extras and a bottle of wine.No problems with my wifes steak but on cutting into mine i found it had a piece of gristle about 20mm wide running through it that even the steak knife couldn't cut it. The rest of the meal was fine. I drew the condition of the steak to the server who apologised and asked if i would like another one, As the only edible portions of the steak were those either side of the gristle i said yes to a replacement. No replacement had arrived by the time my wife had finished her meal which was about 20 minutes. I had no desire to cause a scene and as the server was running out of routes to avoid our table while serving others i gave up and left. Meat isn't a manufactured uniform product and a steak such as mine happens but the non appearance of alternative and the avoidance of our table by the server do a disservice to Weatherspoons usual high standards

Called in whilst in Swansea for a refreshing pint or two and a meal. Sad to say that my wife wanted a jacket potato...none in stock.. lol..nothing surprises me anymore in a spoons!. So we had a burger.. Certainly recommend

I just visited The Potter's Wheel in Swansea. What a disappointment! After visiting The King and Castle in Windsor (Excellent!!), I had expected all Wetherspoon pubs to maintain a standard. This is not the case. The Potter's Wheel is a huge disappointment. We had to move to 3 different table to find one that wasn't either dirty, stunk like cigarettes or had filthy upholstered seats. That should have been our clue to leave. The upper area seemed cleaner, but the lower area was disgusting. I used the toilet in that area and it absolutely reeked of urine. It was so foul that it was one of the reasons we moved tables. The food is mediocre at best. The pizza ordered was smaller than the Windsor King and Castle pizza, The Brie, bacon and chicken (I think) pannini, for being a 'new' menu item, was a huge disappointment. A third of the bun had no ingredients on it at all, and what ingredients were there, looking like they had been tossed on, were scarce. The only plus was the staff. Bartenders were very friendly and the man bringing out food and cleaning dishes worked very hard. As for the poor state of the pub and the inconsistency of the food from other Wetherspoon properties, I blame the owners and management.

Food not up to usual standard horrible and greasy. Even the chips were nasty seemed like old oil. Really put off using again

We enjoyed 4 gourmet burgers, all served with a good beer, and the burger was doubled up for an extra £1.30 each. Excellent value.

After a terrible experience on my last visit I was contacted by James the manager. He was very apologetic and assured me that the service I got was not up to the standards expected of The Potters Wheel and offered me a complementary meal. I accepted the offer and went last week with my husband.

ordered breakfast on the app, was served by a gentleman with glasses, beard, and long hair tied back. Extremely rude service, literally threw the plates on the table without even asking who’s meal was who’s. He gave us spoons and forks to eat our breakfast (and then disappeared for quite some time). No smiles, and generally rude. Cleared half the plates while others were still eating. Not a pleasurable experience.

Large pub on a roundabout, we had breakfast here after a stay to watch Jess Glynne. I’ve had many breakfasts in many Wetherspoons over the years and they are all much of a much, they all serve lukewarm food, most don’t know how to grill the tomato, this one did however!, apart from that same old same old. Not bad not brilliant, but cheap.

We called in for a drink and some lunch, what a big mistake that was. The food was of a poor standard being stale and dry and covered in a sauce . The Ruddles beer was very poor. The toilets where worn like the whole bar area and needing a complete refurb .We won't be calling in again or to Swansea, a very run down city.

Myself and three friends visited Potters Wheel today and were very disappointed.

We had a meal in the “Potter's Wheel” on Wednesday 10th July. I had chicken tikka masala and a pint of Ruddles bitter – very enjoyable. My wife had a small portion of fish and chips and a glass of Chardonnay. Sitting at a window table it is interesting watching the world go by. Staff are always friendly and there is a real pub atmosphere.

In Swansea to watch the Air Show, so a hearty breakfast was needed to start the day off. Called into PW a typical meal arrived hot, thoroughly enjoyed, then off we went.

Fish and chips perfect and batter was beautiful. Nice clean tables and friendly staff. Not locals. As expected but better than most Wetherspoons.

The food was horrid as it was hard n rubbery, overcooked, microwaved & bland. Definitly not cooked fresh. The burger had a salad garden in it as managed to find the burger hidden under soo much salad that you could have fed 3 or more people with it. Defo will not buy food there again as loads of better places that serve n cook you fresh food for about the same price. But its just a cheap boozer for all the piss heads

We come the Potters wheel on average once a week for a mid week treat and we have NEVER had an issue with the food or the service this evening how ever was very different, the food was lovely and the waitress who brought the food was fab... the girls behind the bar were bloody terrible... the team leader girl was rude and seemed put out that I asked her to change the drink as she got it wrong and when I asked the other girl for a different glass again you thought I had asked the unaskable.

Really pleased. Food hot on delivery and good size portions. Everything tasted great.

Much happier with the service this time. Food was Delicious and exactly how I asked. Will be ordering again 👍🏻⭐️

Always great food. Exactly what we ordered and delivered on time.

Ordered full breakfast swapping out a sausage for a mushroom.

Food was perfect, can't fault it but the staff ruined it all. If you want to be interrupted during your meal by a very rude woman member of staff wanting to change the menus as you are eating. Which includes moving your bags out of the way to get at the menus then you are going to love it her. She did it with all the tables as people were eating. How thick do you have to work out that you can do all of that when you clean the table after we leave. Never coming back

Order clearly states with rice or chips. No option to choose, therefore no chips with order.

Found the pub a bit on the rough side considering it was a Wetherspoons. Noisy and not the cleanest. I thought the girls behind the bar a bit short, probably due to their customer base. Food was terrific.

Lovely food keep coming back lovely chicken

My friend and I visiting Swansea had a excellent curry with all the trimmings and a drink Fantastic value

We called here for early evening food. A good decision. Good bar staff, prompt service of the food. We had a few local dishes, cawl and faggotts. All well cooked and tasty. Great value for money and a good friendly atmosphere. Worth a visit

Food was cold, tough and indistinguishable from its origin, Wouldn't order again!

It saddens me to have to write this review ,but i have to share last night at the Poters Wheel.

Whilst in Swansea we called into this spoons pub.

Fast delivery but food wasn’t great

Certain staff are wonderful. It's a brilliant bargain for some really great real ales. The food is none too bad either!!

Went to potters wheel in swansea on the 16th April ordered two sirloin steaks they came back and were cold sent them back brought them back out and they were still cold so we had our money back was so dissatisfied and the service wasn't very good so won't be coming back for food or won't recommend this place for food

Visited the Potters Wheel on Saturday 13th April. As expected it was very busy on a Saturday afternoon. I am very fond of fish and chips and have always enjoyed them at Wetherspoons. Unfortunately, when I placed my order they had run out of fish so I had chicken tikka massala with a pint of Ruddles. My wife had a burger with a glass of Chardonnay. Staff were friendly and pleasant despite the pressures they were under.

We dropped in after doing the school run for a spot of breakfast. The team leader (Lizzie) serviced me and was welcoming and helpful. I had to adjust my order due to food allergies, Lizzie was accommodating to this and helpful.

Delicious chicken shish, these guys absolutely smashed it!

Very pleased. All hot and tasty. Thank you

It was cold and didn't taste great

I fell ill 2 days later after eating at this place.

Ordered a large mixed shish and lamb kebab with some hot wings, the portions are very good and the food was amazing, will definitely order again

Food was served more than an hour late. I kept calling after every 20 minutes. I was told the food is on its way. Cold food was served with rude service on phone. Shocking!!!

Came here last night for a few drinks & meal before the show.Once again I can not fault the food

Ordered the 5 bean chilli and was absolutely awful. Rice came as a slab as if it had been microwaved for a third time. Now I know this is Wetherspoons, however it came out solid. The portion was tiny for the rice. Chilli came in a bowl half warm and nachos were just put there to cover the lack of space that the food took up. I don’t expect a lot from Wetherspoons but I expect better than this. Not worth even 5.55

Food was too late , drinks missing. Good quality as always but cold.

My chips were bit cold but pizza overall was hot

Always great tasting food with a genuine reliable service! :-)

We come here as a family for food after some shopping in town sometimes. It’s not a bad place but does have a tendency for a lot of old men frequently drinking here all day.

Considering the shop is 5 mins from us the food was luke warm, tasted ok though

We were looking for a meal early evening (Wednesday 16th Jan) and called at the Potters Wheel. The pub was much quieter than we have previously seen it and we easily found a table. I am very fond of fish and chips and have always enjoyed them at other Wetherspoons. My wife and I both had cod and chips – delicious. I had a pint of excellent real ale and my wife had a glass of wine. Staff were pleasant and service was prompt.

I ordered two small donner kebabs and one large donner kebab, as well as one portion of halloumi. The food was nice, but the only criticism I have it that the kebabs were not particularly not, but the halloumi was? I would much rather the other way round, but it’s not a deal breaker. I picked the food up about 5 mins after I got the confirmation text, so not sure what happened. Overall though, I would recommend.

Always great food. Never disappointed.

The food was good but could have been hotter.