KFC in Swansea

Had a order delivered The bags of chips weren’t even half full Feeling very ripped off…

I feel awful giving such a negative review but the quality here on a number of occasions has simply been terrible. I don't really understand how this KFC is so much worse than every other I have visited as you would imagine that standards would be at least similar but the food quality here is awful comparatively.

¡Esta es la segunda vez que pasó! ¡Soy alérgica a Mayo y también estoy embarazada, así que NO PUEDO COMER MAYO! He pedido una torre de filetes de barbacoa donde en SU menú el MAYO NO está y decir NO MENCIONADO! ¿Adivina qué pusieron dentro? MAYO! Pensé que tal vez era un error, todo el mundo puede cometer un error pero de NUEVO! ¿Lees inglés? ¡O simplemente no se preocupa por la gente! No vuelvas a pedir KFC. ¡Contraten gente que lea inglés!

Of the two chicken pieces, both were legs

Cold food. In fairness it did travel 600 yards in a brown bag during winter

I am a delivery rider, and I have had a very bad experience at this KFC branch. One of the staff members is extremely rude and unprofessional towards delivery drivers. He refuses to give orders for personal reasons, speaks disrespectfully, and even bans riders unfairly. Many other delivery riders have faced the same issue. As a rider, I am working with businesses to deliver food to customers. It is unfair to be treated this way. I hope KFC management takes action and ensures that staff behave professionally with everyone."

Delivery time was meant to be 10-20 minutes but it arrived 50 minutes after ordering and arrived cold.

unfortunately 2 pc hot wings were omitted from Boneless Banquet

Did not arrive and its stating its been delivered and spent £30

Food was absolutely frezing an dry….

My order didnt arrive at all and said it has arrived and left !!!!

you gave me beans instead of gravy

Delivery driver was very pleasant

the times kept changing from long to slow

The food was cold and not up to standard

Polite & courteous delivery driver. Food delicious & hot.

Order all correct and hot, good delivery time

I did not receive my order. The guy delivered it to my house address and its showing delivered. I had ordered it for my office. Where is the food now?

In this KFC all peace of chicken are too small . shop is dirty. They refused any voucher or discount code.

Fairly average KFC. Sometimes the chicken is fresh, sometimes it's been on the heating racks for a hour or two which makes the chicken a bit mediocre.

I was told by a clairvoyant that I would grow up to be a ritch, handsome and successful man. she has no been discredited as a Charlton!

The chips were cold and overcooked

They didn't give me the meal I ordered. Completely the wrong meal, even tho the receipt showed the right order.

not so good disappointing this round

Service bit slow but good food.

Actually the worst kfc experience ever. The manager charged me extra for something I didn't ask for. I asked for just a large popcorn chicken and he decided to charge me for a large meal telling me it's cheaper. Only after i got my recite. I then complained saying your added stuff to my order without telling me and charged me for it. The manager decides to give me a free dip as compensation. Cool fair enough, I then decide to buy some chicken wings and I told him just chicken wings. I pay for just chicken wings and the manager refused to hand them over after I had paid for it. He said I need to return the dip he gave me for free in return I get the chicken wings I paid for. So back and forth arguing saying you gave it to me and now your not giving the stuff I paid for in return. In the end I didn't really care about the dip so I gave it back and he gave me the chicken wings. The point of the story is I didn't care too much about the dip but the attitude of this manager.

Error with the address which was my error, the 'free popcorn chicken' wasn't in the bag not the first time something has been forgotten

Food was great. Didn’t get the bottle of Pepsi we ordered.

I tipped the driver £5 cash as I only had enough for food on my card plus I have the munchies lol

Food hot and fresh but large popcorn chicken missing from order

kept delaying the time and changing it , food isn't warm

order it at 18.30 and my order toke 2 and a half hours just for 4 pieces of chicken do my experience with you wasn't good

I had more chance of getting my chicken if I incubated an egg, raised it for months and cook it myself!

Delivery driver did not respond to request via message despite reading and replying asking for delivery code.

Not happy about the food was cold won’t be ordering anything else from just eat

Dry overcooked chicken awful avoid at all costs terrible food could not eat it

food was hot ... driver was very pleasant... definitely use these again

driver didn't have clue were he was going so cold food again

The delivery person was very pleasant.

Didnt. Get food sent back with driver In the end. I went. Reordered and paid more

missing bottle of Pepsi and only 1 out of 2 original chickens delivered

Worst kfc in Wales..chicken ..was bad in bed 4 a week ..get some one how cn cook kfc plz

First order did not arrive so we told just eat and they said they will give a refund so we ordered it again on another card so we paid twice for one order

food cold and chicken strips broken in bits, also paid for a mini fillet and it wasn't in my order!!! won't be ordering again

Excellent sevice from the just eats delivery man. Very polite. Thank you

Chicken fillets very tasty and served hot. Sweet chilli dips a perfect match. Highly recommend

Took nearly 2 hours to come and was cold

The service was great and fast and while the food started out with hot mash potato, the chicken (boneless banquet) must have been there for the entire morning. It was mushy and cold.

part of order was missing no chicken wings only 2 chips, no side!

No complaints, everything was on point. I just pray this continues.

It is was good for what I got but I was missing some stuff from what I ordered

My food was stone cold normally always nice and warm massive let down

Wrong order turned up, refused the order as it wasn't ours, driver was obnoxious and restaurant would do nothing.

no main food delivered only sides

Someone else's order was given to me even after I gave the correct code.

Was surprised to collect my order a 5 min early ..! Super quick and very delicious give it 5 stars from 5 👌👍

Guy's, thanks for a fab meal. So fresh and tasty. Good job 👍

Very friendly driver and help with food as i am on crutches

Greasy cold chicken. Not like the KFC I remember. Rather bland.

Kept adding more time to the delivery time. Ordered from McDonald’s after I ordered from KFC and came within 20 minutes. Was waiting for for KFC for nearly an hour, when it came food was freezing.

my popcorn chicken and child's chips are missing from the order. iv tried to phone no answer. going to contact just eat to see what they can sort out

Order was never delivered, but courier marked it as such.

There was no chicken, the main part of the order wasn’t there

the delivery driver was a legend, he was understanding about getting the wrong address in the order and should get a pay rise

I ordered 5 mini fillets, 1 mash and 3 sweet chili sauce. Although i ordered THREE sweet chili sauces, i only received ONE. I expect to have £1.20 refunded please, or a discount from the next order.

order never arrived after 2 hours of ordering

I ordered 5 chicken mini fillets, a pot of creamy mashed potatoes and some sweet chili dip. Absolutely delicious 😋. Highly recommend.

Food was cold, ordered for my daughter and her friends & nothing was hot except the corn on the cob. The rest of the food was cold

food was nice, the guy who delivered it was very polite

Old food not fresh... staff very rude 😒 not nice.... not again I'm not going again to have my food there 🙃

Very terrible driver delivery man can't speak english and don't give any food

Good delivery time and accurate order. Food from KFC seems somehow smaller? Maybe that’s just me?

Wasn’t the hottest and out my can of cold pop in with my food

pink chicken so i threw it in the bin i will not be getting kfc from uplands ever again

food was warm, not hot, we pay for hot food yet it gets delivered by someone on a bicycle??? where is your logic in that?

Delivery driver went for a spin around townhill before delivering my food check the tracker for this order and you’ll see why I’m appalled shocking he need to know how to follow a map and not try taking shortcuts

Unbelievably long and dirty nails disgusting thing

Don’t waste your money Bad experience with no respect for the customer And the manager It was bad I didn't expect that to happen to me He was talking so loud it scared me I won't go there again

The delivery guy was sound - really nice person :)

I have got the munchies and I fancied KFC

Chicken fillets were delicious and mashed potatoes served hot and fluffy. Highly recommend.

Delivery time changed by 30 mins and when food arrived it was cold and missing items

The chicken wasn't good. The chips and gravy were the only things I enjoyed. My order was missing 2 white chocolate cookies. I don't know if it was forgotten, or if the cookies were all gone. If you don't have a menu item available why can't you just remove it from the menu so that customers don't order it? 8:30pm is probably the worst time to place an order but that's a restaurant problem. As a paying customer you expect decent service at any time. No customer, no wages, right?

Great food , very quick service , good parking ,

I’m not happy the delivery driver hit my door with his hand held device and the noise was very loud and to make things much worse I only had my door repaired yesterday after damage from a British Telecom workman a few months! Are they not trained?

I said in the order notes no mayo in the burger just tomato ketchup, and it had mayo in it. I want a refund.

This was my first time ordering from KFC Swansea Uplands Crescent. I got what I ordered for right on time. The food was warm and on top of that it came neatly packaged and well presented! Well done team, and a shoutout to the team member who prepared my order. Thank you! (Order No: ******736 - 03/08/24 - 13:50)

NEVER ARRIVED NO OPTION TO CANCEL ON THE APP DELIVERY TIME IS +4 HOURS

It didn’t turn up when I ordered it I didn’t receive my food

on the tracker the driver was out side the flats in swanse center he was there of a good 30 mins food was cold because of this. he had my address and new were it was the time went from 9 20 to 9.29 to 9.30.then the 9 40 I think you need to find out what your driver was doing at that time

Had I have been in the store I'd have asked for a refund. food is cold, burger and chicken weren't fresh and the chips were cooked hours a go. nothing about this order is fresh and is definitely not worth £23. won't be ordering again.

Food was cold must of been sitting in kfc for ages

DO NOT ORDER FROM HERE!! We used to order all the time and never had a problem, until tonight! Ordered on the KFC app, 2 out of our 4 meals never got delivered. Contacted the driver who told us he delivered the 2nd bag to someone else by mistake. Phoned the Uber customer service as per the app and they were extremely unhelpful, telling me they can’t refund me the missing items or send me the missing items and then hung up on me!! I went to the KFC uplands shop, the manager was extremely rude & unhelpful, refusing to give me the items or refund. The other staff were pleasant and attempted to speak to the manager to resolve our issue, but the manager still refused! So now I’m over £20 out of pocket, my family haven’t eaten and I’m extremely unhappy! DO NOT USE KFC UPLANDS!!!

Went to store to deal with missing items from a delivery via the kfc app. The manager proceeded to be totally unhelpful, tried hiding away and getting his staff to talk for him. His customer service was zero, never have I experienced such poor behaviour from someone who supposed to be a store manager. Can’t make a decision and is rude.

Non of this order was delivered! Instead i got a wrong ordwr. When i went to replacw the order again i waited by the door for 10 minites while the driver was supposedly “nearby” and got told it was delivered on the app! I still havent had my food!!!

Wrong order was sent out Still not received my order

forgot items in my order and wouldn’t answer the phone update: forgot items AGAIN in my order with no refund, avoid at all costs

Absolute disgusting, not only the

¡Este lugar es una broma! ¡Continuamente hemos recibido la orden equivocada de ellos! Así que paramos unos meses y pedimos en otro lugar. Anoche pensamos que volveríamos a intentarlo ya que nos perdimos mucho tener KFC. . gran error! Pedimos a través de Just Eat. La comida llegó a su debido tiempo, pero como era de esperar solo teníamos la mitad de lo que pagamos! ¡Esto arruinó totalmente nuestra noche! Kfc Uplands no contestó el teléfono después de muchos intentos. Hemos contactado con Just Eat y están investigando. £ 33 se gastó, y teníamos aproximadamente £ 10 en comida! También hemos contactado con la oficina central de KFC. ¡Les advierto a todos que este lugar no es confiable! El personal es probablemente niños jugando con! ¡Nunca más caeré en este lugar! ¡Tan enfadado y decepcionado! 😤

Cheeky delivery driver asking for a tip!