KFC in Swansea

Delivery driver did not respond to request via message despite reading and replying asking for delivery code.

Not happy about the food was cold won’t be ordering anything else from just eat

Dry overcooked chicken awful avoid at all costs terrible food could not eat it

food was hot ... driver was very pleasant... definitely use these again

driver didn't have clue were he was going so cold food again

Didnt. Get food sent back with driver In the end. I went. Reordered and paid more

The delivery person was very pleasant.

missing bottle of Pepsi and only 1 out of 2 original chickens delivered

Worst kfc in Wales..chicken ..was bad in bed 4 a week ..get some one how cn cook kfc plz

First order did not arrive so we told just eat and they said they will give a refund so we ordered it again on another card so we paid twice for one order

food cold and chicken strips broken in bits, also paid for a mini fillet and it wasn't in my order!!! won't be ordering again

Excellent sevice from the just eats delivery man. Very polite. Thank you

Chicken fillets very tasty and served hot. Sweet chilli dips a perfect match. Highly recommend

Took nearly 2 hours to come and was cold

The service was great and fast and while the food started out with hot mash potato, the chicken (boneless banquet) must have been there for the entire morning. It was mushy and cold.

part of order was missing no chicken wings only 2 chips, no side!

No complaints, everything was on point. I just pray this continues.

Fairly average KFC. Sometimes the chicken is fresh, sometimes it's been on the heating racks for a hour or two

My food was stone cold normally always nice and warm massive let down

It is was good for what I got but I was missing some stuff from what I ordered

Wrong order turned up, refused the order as it wasn't ours, driver was obnoxious and restaurant would do nothing.

no main food delivered only sides

Someone else's order was given to me even after I gave the correct code.

Was surprised to collect my order a 5 min early ..! Super quick and very delicious give it 5 stars from 5 👌👍

Guy's, thanks for a fab meal. So fresh and tasty. Good job 👍

Very friendly driver and help with food as i am on crutches

Greasy cold chicken. Not like the KFC I remember. Rather bland.

my popcorn chicken and child's chips are missing from the order. iv tried to phone no answer. going to contact just eat to see what they can sort out

Kept adding more time to the delivery time. Ordered from McDonald’s after I ordered from KFC and came within 20 minutes. Was waiting for for KFC for nearly an hour, when it came food was freezing.

Order was never delivered, but courier marked it as such.

There was no chicken, the main part of the order wasn’t there

the delivery driver was a legend, he was understanding about getting the wrong address in the order and should get a pay rise

I ordered 5 mini fillets, 1 mash and 3 sweet chili sauce. Although i ordered THREE sweet chili sauces, i only received ONE. I expect to have £1.20 refunded please, or a discount from the next order.

order never arrived after 2 hours of ordering

I ordered 5 chicken mini fillets, a pot of creamy mashed potatoes and some sweet chili dip. Absolutely delicious 😋. Highly recommend.

Food was cold, ordered for my daughter and her friends & nothing was hot except the corn on the cob. The rest of the food was cold

food was nice, the guy who delivered it was very polite

Very terrible driver delivery man can't speak english and don't give any food

Old food not fresh... staff very rude 😒 not nice.... not again I'm not going again to have my food there 🙃

Good delivery time and accurate order. Food from KFC seems somehow smaller? Maybe that’s just me?

Wasn’t the hottest and out my can of cold pop in with my food

pink chicken so i threw it in the bin i will not be getting kfc from uplands ever again

food was warm, not hot, we pay for hot food yet it gets delivered by someone on a bicycle??? where is your logic in that?

Delivery driver went for a spin around townhill before delivering my food check the tracker for this order and you’ll see why I’m appalled shocking he need to know how to follow a map and not try taking shortcuts

Unbelievably long and dirty nails disgusting thing

Don’t waste your money Bad experience with no respect for the customer And the manager It was bad I didn't expect that to happen to me He was talking so loud it scared me I won't go there again

The delivery guy was sound - really nice person :)

Chicken fillets were delicious and mashed potatoes served hot and fluffy. Highly recommend.

I have got the munchies and I fancied KFC

Delivery time changed by 30 mins and when food arrived it was cold and missing items

The chicken wasn't good. The chips and gravy were the only things I enjoyed. My order was missing 2 white chocolate cookies. I don't know if it was forgotten, or if the cookies were all gone. If you don't have a menu item available why can't you just remove it from the menu so that customers don't order it? 8:30pm is probably the worst time to place an order but that's a restaurant problem. As a paying customer you expect decent service at any time. No customer, no wages, right?

Great food , very quick service , good parking ,

I’m not happy the delivery driver hit my door with his hand held device and the noise was very loud and to make things much worse I only had my door repaired yesterday after damage from a British Telecom workman a few months! Are they not trained?

I said in the order notes no mayo in the burger just tomato ketchup, and it had mayo in it. I want a refund.

This was my first time ordering from KFC Swansea Uplands Crescent. I got what I ordered for right on time. The food was warm and on top of that it came neatly packaged and well presented! Well done team, and a shoutout to the team member who prepared my order. Thank you! (Order No: ******736 - 03/08/24 - 13:50)

NEVER ARRIVED NO OPTION TO CANCEL ON THE APP DELIVERY TIME IS +4 HOURS

It didn’t turn up when I ordered it I didn’t receive my food

on the tracker the driver was out side the flats in swanse center he was there of a good 30 mins food was cold because of this. he had my address and new were it was the time went from 9 20 to 9.29 to 9.30.then the 9 40 I think you need to find out what your driver was doing at that time

Had I have been in the store I'd have asked for a refund. food is cold, burger and chicken weren't fresh and the chips were cooked hours a go. nothing about this order is fresh and is definitely not worth £23. won't be ordering again.

Food was cold must of been sitting in kfc for ages

Wrong order was sent out Still not received my order

Non of this order was delivered! Instead i got a wrong ordwr. When i went to replacw the order again i waited by the door for 10 minites while the driver was supposedly “nearby” and got told it was delivered on the app! I still havent had my food!!!

Went to store to deal with missing items from a delivery via the kfc app. The manager proceeded to be totally unhelpful, tried hiding away and getting his staff to talk for him. His customer service was zero, never have I experienced such poor behaviour from someone who supposed to be a store manager. Can’t make a decision and is rude.

DO NOT ORDER FROM HERE!! We used to order all the time and never had a problem, until tonight! Ordered on the KFC app, 2 out of our 4 meals never got delivered. Contacted the driver who told us he delivered the 2nd bag to someone else by mistake. Phoned the Uber customer service as per the app and they were extremely unhelpful, telling me they can’t refund me the missing items or send me the missing items and then hung up on me!! I went to the KFC uplands shop, the manager was extremely rude & unhelpful, refusing to give me the items or refund. The other staff were pleasant and attempted to speak to the manager to resolve our issue, but the manager still refused! So now I’m over £20 out of pocket, my family haven’t eaten and I’m extremely unhappy! DO NOT USE KFC UPLANDS!!!

forgot items in my order and wouldn’t answer the phone update: forgot items AGAIN in my order with no refund, avoid at all costs

Absolute disgusting, not only the

Cheeky delivery driver asking for a tip!

Been here quite a few times always with a hope it might have got better, in the past five years however it has not, food here is always dried out and tastes like its been left under a heat lamp all day, gravy watered down. Chips very average. The staff are miserable, especially when the store manager is around who doesnt seem to put customer service first at all. Multiple times me or friends of mine have had problems with him and his attitude, making what should be an enjoyable and easy experience into something else. One time i scanned my qr code to get the free student snackbox deal, it came up on the screen and on the reciept. He then proceeded not to give it to me as i didn't say i wanted it when i scanned it. Do not waste your time here.

How in the world does a chicken restaurant manage to serves freezing cold chicken? Even the receipt said delayed order! Does anyone know how high risk cold chicken is... You can blame Uber and they can blame you but as a partnership this should not be allowed to happen no matter who's to blame!!

I have had numerous problems with this outlet. Tonight we have had 2 meals delivered - both without chips. This is unacceptable as this isn't the first time from this outlet. When we order elsewhere we do not have this problem. We will never order from KFC again after this.

Wasn’t delivered ?? Where is our order ??

Missing 4 hot wings, only 4 delivered not 8.

driver on the map was going the complete opposite direction to where he supposed to be going which made my food cold upon delivery

Came here tonight got a family feast the chips were average but got home and my chicken was pink inside luckily I didn’t eat a lot of it as I am 14 weeks pregnant and it could of made me very poorly was very greasy and slimey no taste to the chicken won’t be coming here again unfortunately

I did not receive any dip with my order.

Good delivery. Delivery with a smile.

fun size portions today :) and the same mistake: cold drinks in the same bag with hot food

chicken in burgen was really tough as if it had been sat under heat lamp for hours ruined my burger so thanks 👍🏼

arrived on time but just barely warm

I didn't receive the dip that I paid for

Food cold went to the wrong address and now in the bin kids sleeping now with no food

Thank you for keeping the cold salad-y stuff and cold drink away from the HOT foods,many ignore request so thank you, appreciate.

didn't even receive my order as got delivered to another address......kfc uplands were an utter joke ended up with no replacement on order. the driver needs to learn how to read numbers.

the taste was horrible, like food cooked in engine oil. delivery very late.

Delivery driver could have gone a much easier route, that being on the main Gower Road (A4118), turning into Parkway and then the destination. It saves so much time than going up through Glanmor Road, down through Sketty Park Drive (which is the long way around). Maybe next time...........

driver knocked on the wrong door even though directions were clear in the address

The driver went in the direction to my house on the map before delivery. Food arrives cold and unedible

Food was lukewarm and the delivery was late

FOOD ARRIVED IN TIME NICE AND HOT AND FRESH GREAT SERVICE

Sadly a depressing meal with both undercooked and overcooked food!

Good delivery driver - my baby fell asleep and I didn’t want to leave her to go down stairs as I live in apartments - the driver came up and left it outside my door and didn’t knock loudly, 5stars. Good job

the food was cold and not tasty as delivered over 20 minutes late.

I didn’t received drink with my meal on !!

Spent £30 on a family bucket for my daughters sleepover, nearly half of it was missing when it turned up. Tried calling repeatedly and the phone never picked up. Horrendous

Wrong meal delivered! 2 pieces of chicken short.

My food hasn’t arrived despite saying it’s been delivered

No tip was left on order. Driver delivered food and asked again for a tip

gravy was open and went over the kids meal and spoilt it and granddaughter would not eat it and all the meals was cold

chilled can with hot food in the same bag. I've got cold food and warm can.

Missing chips and sauces! Bit disappointing