TGI Fridays - Swansea in Swansea

Very sorry to read today that the TGIF in Swansea will be closing. While visiting the city on three occasions, I ate at the restaurant and always had a good meal with excellent service. I wish the staff there all the best for the future.

TGI’s has gone sp expensive it’s becoming a joke! sesame chicken £20.95? come on this is just a rip off. sirloin steak was over cooked and cold, sesame chicken was nice but not worth the money. kids meal’s was disappointing as it seemed the’d run out of hotdog buns and just used. stale garlic bread roll they had lying around. most certainly wont be returning. TGI’s used to be such a treat! such a shame it’s gotten so bad.

Place was practically empty on a Saturday afternoon so went in with my 2 daughters. Seated the 2 people before me and 2 people behind me but I was told that I needed to wait for tables to be cleared yet the place had about 20 customers in there max! Waited 10 minutes then I walked out. Waiter then come out calling me saying there was a table now ready in this empty restaurant. Absolute joke of a place. That with the silly prices like. No more than a glorified Wetherspoons. Never use tgi’s again

Amazing! Tasty food and really great service, our server Beth was really friendly and ready to help with menu suggestions and adaptations to fit our needs. Fab cocktails!

The food was amazing and Beth was very kind and brought a positive atmosphere

Amazing atmosphere, our server Beth was very accomodating to our table and so friendly! Food arrived speedy and was very tasty, cocktails were amazing.

Great place, our server Beth was lovely and incredibly helpful, very nice cocktails, we had a great time

Very nice place with good food and Beth was very helpful and informative

Great atmosphere, good service plenty of choices on the menu. Good food.

Great service from Beth made our night lovely food and even better drinks highly recommend although chubby kid was a little rude but funny to look at thank you

Great margarita. The guys served us after close time for my friends stag

Had the chicken platter, thoroughly recommend this. Friendly and helpful staff.

Friendly. Tasty drinks and food! Went there for a chill and some drinks with a friend and we really enjoy felt very relaxed there. Leanne was our bar tender and manager on duty that day. We were talking, very friendly, as mentioned before very tasty drinks! You could see she was really enjoy her job, going to all other tables and making sure staff were ok whilst trying to entertain us on the bar also. Very multi talented and lovely to see.

Way too expensive for what it is! Cost us £80 for a weds lunch - won't go back unless we have a deal 🤣🤣

Lovely service from Tracey today. Food was amazing 👏

Lovely food, amazing staff very helpful! Would 100% recommend to come here to anyone. coming here again soon and cannot wait to go again

You can't beat a TGI Fridays burger. I don't see that many TGI restaurants these days but the food and service is still top notch.

Disgusting. I went in. Ordered a steak. I was told they had no mushroom or tomato. Steak was well done, complained and they cooked another. Waiter put the back of his hand on the mushroom and tomato they found and said he needed to heat it up as vegetables were cold.

Very friendly staff, all service was served with a smiley face, great!

Good Food. Service a1. Overpriced. But only realised after we could have used cinema tickets at as a discount towards meal.

Good Food. Service a1. Overpriced. But only realised after we could have used cinema tickets at as a discount towards meal.

Steak and chicken were so cold and over cook

Excellent service from our waitresses, only downside I would say was it was pretty expensive but we enjoyed it

Massive increase in price and significantly less food. Always loved tgi Friday for special meal out but we'll find somewhere else now. Even the set menu had £4 subsidises on it.

The food was lovely, We were witness to a family walking out without paying Thier bill so we felt uncomfortable at the time of the meal. The waiter was very polite and good.

Were on a quiet lunchtime, but didn't seem to be many staff . Slow to be seated... but staff were lovely, the food was hot and excellent quality.

Came in yesterday afternoon and was served by Bethany. Colouring and balloons for the kids and a big fuss over them which myself and my partner loved. The mocktails were amazing and the food was great!!! She advised us what we could use of the rewards app ( which is pretty good in my opinion). My sons birthday is coming up to which Bethany told us about the kids party pack, will be looking into this further as is sounds amazing !!! Brilliant place to go for a family day out, can beat it !!!!

Visited today for a late birthday treat. Our server was absolutely brilliant, came quick to take our order, drinks were super fast and gave us a really friendly experience. Even noticed when our drink was empty and came over to refill it for us. Another lovely experience at TGI Fridays in Swansea! Will definitely be seeing us again soon🥰

Sam is the man! Great attitude and very friendly towards us and helpful, another good evening! Thank you have a great day

The ambiance is wonderful and the staff are amazing. We were quickly seated and the food and drinks arrived in good time. The food was great and drinks well mixed. I would highly recommend if you're looking for a good meal in a well decorated restaurant.

Had an absolute blast! Staff are really friendly and look like they’re all enjoying working there

Constantly on the go slow, food was bang average, price is horrific, took so long to come. What a waste of time and money.

Came in Thursday afternoon for a family meal, wow how busy were the staff. Not many of them at all but never seen such hard work. The food was amazing and the staff were all brilliant, can’t wait to come back for another meal!!!!!

My family and i decided to go to TGI's for a birthday meal, staff seemed preoccupied we waited 25 mins before ordering and repeatedly had to remind staff about forgotten drinks, starters arrived at different times and one starter was forgotten and arrived when prompted as everyone else had finished their starters, mains were the same affair arriving at different times! my main course order was incorrect and went back and was returned to the table with the original portion with extra meat ontop, the food and plate were lukewarm and the warm coleslaw wasn't very nice either, dessert was enjoyable but ingredients missing from the ice cream Sunday when asked about it we were told that they had run out of certain ingredients. You guys need to up your game and get things right poor show we won't be returning.

Not a cheap place but worth visiting, very noce people, great good and drinks

Our sever Jacob was helpful and kind

The staff are trying their best but the food is vastly overpriced for what it is, and they seem to be incapable of cooking anything properly other than chips. The bar has a limited selection of one draft beer, or £6 for a small bottle of bud etc

Would not go again chips not hot steak asked for medium got well done burgers overcooked too expensive

Was served by Beth, she was amazing

I have a lactose intolerance and they were fantastic when it came to accommodating my dietary requirements. I just wish I could say the same about the quality of the food available at this location. We ordered starters and mains and found the starters to be quite delicious but could not say the same about the mains. Steaks too chewy, peppercorn chicken far too peppery. Pork was very nice though. As were the drinks. Cocktails on point as well as the cider. Total bill between the 4 of us came to an eye-watering £200

Amazing food and service highly recomend TGI Swansea

We were celebrating a birthday, the waiter couldn't be bothered to muster up staff to sing happy birthday, left the cake and walked off. He was cocky, attempting to memorise our order and he messed up by forgetting two items. Really messy and felt like TGIs didn't care. Other venues are better for sure, this one was a let down.

Extremely over priced. 23.50 for a burger and chips, 19.50 for chicken tenders and chips, didn't even come with a bit of salad. Service was slow. Wouldn't be going back in a hurry

To be fair, the waiting staff were very friendly and helpful, when prompted (they forgot drinks orders on more than one occasion but swiftly corrected when pointed out). We ordered 9 meals, 2 had to go back because they were so poor (both steak) one of the chicken dishes was also quite over done and cold but I really couldn't be bothered to complain at this point.

Great food fantastic service, we ordered the bottomless brunch and our drinks were topped up really quickly and had had a fantastic friendly server will definitely be coming back

Service was really good and our waiter was very attentive. Food was good and hot. :) Really enjoyed would recommend and come again.

The staff on our visit were amazing, really helpful and friendly especially with my young daughter. Food was served quickly, good portion sizes and hot. The kids meal was free when scan the TGI app! Kids food was a decent size and comes with options of sides. My daughter loved the create your own sundae. Great value for money especially as kids main meal was completely free.

Fantastic experience at TGIs in Swansea. The waiter Kieran B was absolutely lovely, and gave us amazing service! We just came in for a drink and sundae but 100 per cent would come back again in the future. Thank you!

My wife and I had food today with our two grandchildren, the waitress Tracy -was fantastic from start to finish, she went above and beyond to help us ,Also the food was sublime-Definitely be going back 👍

Can't express the level of service we received here, we got served by the lovely Kate and Mohammed, who couldn't have been more hospitable if they tried. They even let me try the Cajun chicken pasta before ordering incase it was too spicey for me (unfortunately it was) so I order the New York strip instead which was delicious. Thank you guys. Can't recommend enough. Also OMG the brownies and the fudge cake are incredible.

I’ve just had a great meal at TGI Fridays in Swansea. Our server Kate went above and beyond to ensure the meal would be our liking and even bought a taster plate out so a member of the group could see the spice level. I had the Jack Daniel’s sesame chicken strips and they were delicious. Mohammed then made sure that we had our drinks refilled and took our order for dessert. For a Thursday night the atmosphere was great and it was right next to the premier inn which was perfect. Thank you!

Really enjoyed our meal. The waitress was fantastic and there was plenty of choice on the menu.

Food was cold but only 2 staff on which they worked so hard but they can only do so much

Our server Tracey was amazing! She’s very funny and very chatty, Tracey really made the experience for us. Great atmosphere but very expensive

Came in for my boyfriend’s birthday for milkshakes and they gave him a birthday cake on the house! Lovely hostesses

I was really disappointed by my experience here. We waited over an hour for our food, only for my burger to be incredibly dry and juiceless, totally lacking in any flavour. I ate it out of sheer hunger since we anticipated coming here all day, not because I actually enjoyed my meal. The potato skins I had were black in colour, suggesting they had been overcooked as well (tolerable, but not much better than the frozen potato skins I get at Tesco). We were also disappointed by the bottomless sesame chicken deal. This is simply false advertising, as the restaurant starts a 90-minute timer when you order and takes nearly 15 minutes to bring each plate of chicken to the table. By definition, "bottomless" means without end - more than a number of plates I can count on one hand. Additionally, the chicken was dripping in unappetising malt vinegar sauce. We requested multiple times that the sauce be left on the side, but this simple ask was ignored by the staff to our chagrin. I felt that it was also incredibly overpriced - I paid nearly £30 for a two-course meal here. The mocktails alone were £9 - simply not worth it since I can go to any other place on Wind Street to get two good alcoholic cocktails at the same price (where they would not have a slushy consistency that is nearly impossible to drink through a paper straw). Definitely the worst value-for-money I've had in Swansea - I've paid less at many an upscale restaurant in the area for food far better and greater in quantity. None of us in our group plan to return. As the only American in our group, I worry that this is what British people think American food is like. Disgraceful.

Excellent service by Zach, very kind and welcoming, will highly recommended to family and friends!

It's TGIs so you know the service is going to be great. However, our food came out at different times and most were almost finished by the time the last meal came out. My food was only luke warm and the chicken was stale as if it had been kept hot for a while. It should have come on a bed of rocket salad but we had iceberg lettuce instead. Used to love going to TGIs so I hope this was a one off, but if not, then I can't see us going back again unfortunately.

Food was expensive, my son was unable to eat his burger due to the amount of glaze poured over his meal. Five minutes after we left he was sick before we got to our car home

amazing service, food and atmosphere. my server Jacob was very well mannered and lovely

Great evening and lovely food. Molly was really helpful all night!

Visited the restaurant on 7th April, but won't be going back. The food wasn't nice at all. The shared starter was nachos and they were soggy and tasteless and missing jalepenos and soured cream. Two of us ordered the glazed burger which is supposed to have a "Legendary Glaze" expecting a light coating on the burger. What we got was a plate covered with a sticky, sickly sweet sauce poured all over the fries and burger. The plate was swimming in the stuff to the point where the burger couldn't be picked up. My son left his burger altogether as he felt physically sick. We later found out the sauce was made from whiskey, so its not surprising that a 13 year old would find this disgusting. My partner also didn't finish her plate of Meatless Chicken Fajitas. The member of staff saw we hadn't eaten the food and when we questioned it he said "thats just the way it comes". We were charged £124 for the privilege. I tried contacting TGI by email and filling out their feedback form about our poor experience, but have had no response in over two weeks. They are obviously not bothered about customer feedback, or the poor standard and presentation of their overpriced food and clearly just want your money. Avoid at all costs!

Friendly staff, amazing food and wonderful atmosphere

Came here for my partners 21st for bottomless brunch with all of our friends and had a lovely time.

Good drinks, good food, good vibes

Took my 2 granddaughters for lunch aged 12 and 3 years . We had one main meal. One starter a free child's lunch and 3 cokes. Good was warm and bland. Cost was unbelievable £41.10. Will not be rushing back. Absolutely not value for money.

Wonderful Service, wonderful Food, Definitely Come Again

The staff are absolutely lovely and considering the place is obviously short staffed they really try to give good customer service. I understand the prices of food in all restaurants has gone up but the price for a meal for two was unbelievable. For the price the food was just bland and drenched in oil.

Staff were great, food not so. Sesame chicken was like lumps of rock, daughter broke a tooth quite small portion for the price. Would not recommend for a quick meal

Recently visited TGI Fridays and was blown away by the experience! The service was outstanding, with staff that made us feel like VIPs, always on point without being intrusive. The atmosphere was buzzing, full of energy that made the whole evening more enjoyable. And the food? Absolutely delicious, with a menu that's both familiar and exciting. It's not just a meal, it's an experience - highly recommend for anyone looking for great vibes and even better service!

Amazing food and customer service was perfect 😍 the crème egg milkshake is divine

Amazing experience at the TGIs Swansea Branch! Perfect food and world class service 👍

Nice atmosphere and professional service. Good food as well, thank you!

Nearly one and a half hours waiting for food. Very short staffed. Will not visit again.

Staff were lovely! Food was delicious

Amazing service from all staff and they made my partners birthday very special! 🧡

Food was amazing and server Sam was really helpful

Had a fantastic takeaway sesame chicken strips today. Arrived promptly and still piping hot

Not too busy when we arrived, seated straight away. The children ate free with our main meals which was a nice extra. Service did get a little strained as it got busier though. Food although getting a little pricey was lovely, empty plates all round.

A good real burger, excellent sauce, and beautiful decor!

Great service. Great environment. Food wasn't great and quite pricey, but service made up for it.

All staff were so welcoming and friendly. My server was brilliant and very accommodating. Will definitely be returning

One lady was very apologetic.howeber the delay on service was incredibly slow. Food order was wrong and when corrected, the fries came out after meal had finished. The drinks under the children sections were watered down too much. And a very small dish for a side of beans. Will not be wasting my money there again.

Amazing service and people, especially Molly and Kate! X

great service, very kind and attentive staff nothing was too much trouble for them, will definitely visiting again when in the area!

Molly and Kate were so attentive made us feel very welcomed and enjoyed every minuite of are time here will Definetly be coming again!! Had an amazing time thank you xx

Amazing service by Molly and Kate. Lovely staff!

The staff were amazing, we were greeted at the door and quickly taken to our table. Our server, Tracey I think, was lovely! It was a bit expensive but overall a great experience.

Prices have increased twice in four weeks, even the waitress was embarrassed telling me. A burger was £16 now it’s £19.80. Three small chocolate brownies were £6 which was expensive now they are over £10! Crazy prices. I know things have gone up, but twice in four weeks.. come on TGI Friday’s you should be ashamed. When the burger did arrive it wasn’t very appetising, so I left it. Neither did my wife. It’s a shame, I used to enjoy going to TGI Fridays but unfortunately they have priced me out.

Had an amazing time for my partners birthday! Brandon was a great server for us!!

Really great night. Came to have bottomless brunch with friends and was served by Brandon. He was very down to earth and friendly and made us feel welcome, we'll definitely come back every time we fancy a bottomless brunch :)).

Me and my partner ordered potato skins of the menu, the picture on menu clearly had 4, we only had 3, we had to ask for our salad to be brought out, and we paid for but didn't get onion rings! So out of the 5 items we ordered we got 3 and 3 quarters and paid £42.00, this is not the frist time we had to ask for our food that was left behind!!!! Will not be going again!

Nice food but wasn't what I ordered :-)

Always been the children’s Favourite place but the price increases are just making the experience not worthy , even with the app : (

Went on my daughter's birthday the staff sang a happy birthday chant and massively embarrassed her which was hysterical 🤣

The food was absolutely wonderful and a delight to eat. Our server Molly was such a lovely woman and was helpful whenever we asked for refills. Food came out quite quickly and was nice.

Great food, great service and more importantly great cocktails!

Lovely food, served with a smile by Tracey, all in a relaxed and comfortable environment... Highly recommended...

Have only been once. Food looked as though it had been kept warm and ready to serve. Very dry chicken burger with melted hard cheese. We complained and they gave us a small discount.

Amazing service from Bethany and the team. Felt very welcomed and nothing was too much. Also great tasting food