McDonald's in Swansea

Called to J47 M4 McDonalds. How this place is still going, I do not know. This had to be THE most disgusting chicken burger I have ever tasted. It was squashed. It was a child sized portion (and I don't have a big appetite!!) And the chips were not cooked, still hard. It was all tasteless, dry, carboard-like and if I hadn't eaten for 6 hours, I would have probably just put it in the bin.

The delivery time has changed 3 times. Ive waited over 2 hours for mcdonalds meals that have yet to be prepared and will more than likely be wrong on arrival.

Ordered a big tasty without a bin. Had to wait in a bay for 18 minutes for it to me made. Got home and the big tasty had been made as normal with a bun. Had to throw the whole thing out. What a waste of half an hour.

Shocking!!!! Not the delivery lady, she was so wonderful and polite and apologetic, it was the restaurant!!! Ordered at 17.43, delivered at 19.07 after them changing the time slot 8 times!!! The app informed me the courier was waiting at the restaurant for at least 40 minutes. Food arrived stone cold, buns were burnt, burgers were all over the blinking shop. Disgraceful! Won’t be ordering again!!!

Food is generally good, staff are generally smiley and helpful. 5 star for cleanliness, the tables are usually very clean no matter how busy it is. It can be a bit of a wait for food if you order something customised, other McDonalds tend to not take as long. The App usually tells you they are out of happy meals etc but if you go into the store... Magically they have everything?!

never use just eat again waited 2 hours then had a box with a slab of cheese no burger

Food was good but took twice as long as it said it would to turn up

Cold hard chips, buzzing burger and the delivery guy tipped half my ‘hot’ chocolate over my food 👍

Worse than useless. Took 3 staff members, including a "manager" to tell me that computer says no when trying to use their ordering machines. Total waste of time

the order was completely wrong also

I have never been so disappointed with a service in my life. Waiting for food to come for 2 and half hours, after this weight you would expect your food to be warm. No Ice cold. Raised a complaint with Just eat and the are no help.

I am not a McDonald's fan, but my kids were promised this as a treat. I have been to various McDonalds round here, and generally consider this to be the best. Went at lunchtime for a takeaway, so they were very busy. This meant we had to wait in a parking bay for our order. Ok, but when we got our food, it was clear they had fished up the fries, and then had to wait for the burgers (actually a McSparerib. So the chips were cold, a bit soggy. I think they should have waited for everything to be ready before bagging things up. So not the best visit.

Ordered at 9:17 and it arrived 10:51.

only order if you want £35 worth of your order to magically disappear and don't expect any help from McDonalds they are as unhelpful as possible

Drive through. Cold fries. Bland burger. Nothing like pictures!! Paper straws, not fit for purpose

Tea was cold burger was burnt etc

Quality of food was a mess and cold and staff as always can never get there attention there just rude.

awful customer service, visited this evening to get my family food on way home from a long road trip. went through the drive through could only have one sauce between the whole family “as they only have a few left and don’t have stock until the morning” as we parked up to eat our food we had notice our order was wrong (which happens) so i went in explained we paid for different meal and manager refused to change it as its “not her problem” they didn’t give us a receipt so we didn’t have a leg to stand on. WILL NOT be visiting here again!

We ordered a breakfast before a long journey. Everything was fresh and hot. There were no mistakes with our order. We ordered on the app and joined the drive-thru queue. There was a minimal wait in the queue and we collected our food and left. Very quick and efficient. Only downside was that the packaging of our McMuffins was covered in oil/grease, but that is being very picky. This was easily resolved with a wipe with a napkin.

Easy access to motorway and swansea

Great food, great staff, super quick. Parking is limited but you can park in the main services and walk over if needed. Also coffee is good here unlike a lot of McDonald's. Always busy though with a lot of the local school children.

Simply the worst McDonalds drive-through I've ever used. Pitifully slow, screens not working, 3x out of 4 having to wait in the car park for food to be delivered, and all but one visit got the order wrong. Have given them the benefit of doubt 3x as they are a new outlet, but after this latest visit I have complained to McDonalds Customer Services by email and will see what they have to say. Wrong order (unsurprised as the person seemed to misunderstand everything), overcharged for items, extra burger added and charged for, again had to wait in the car park. As for the so called piece of bacon in the bacon mayo chicken burger, it was the smallest slither of bacon and I wonder if Trading Standards would be interested! Only noticed the incorrect order on the way home, in heavy work time traffic, so didn't go back to complain. Will not go back. Thankfully the other McDonalds in Swansea have all been excellent.

I ordered a McRib meal and they didn't even put the McRib in the bag

Disappointed yet again 0520 hrs and drive through still coned off....

THE SAUSE WAS EVERWHERE DISCUSSTING

Order didn’t turn up. Asked for a refund and they refused bc apparently it was delivered — it wasn’t! Absolutely livid. Contact email was no help. Will not be ordering again.

terrible food everything was freezing and drinks were spilt all over the place chicken was aslo pink if you don’t want to die I’d stay away from this place

Half of my order missing, very disappointed

The drink was half empty . My food was cold, forgot my dips aswell

Why is this branch of McDonalds always the worst at drinks! Every single begrudging time I get a hot chocolate from this particular McDonalds, it is literally just brown water it is disgusting! My partner who is not fussy in the least can't even drink it, so it gets poured straight down the sink!!! I'm from Pembrokeshire where I've never had this issue, even in London and Swansea Central the hot chocolates are always so good!! But this branch every single time is just absolutely appalling. Same with their cokes! One universal thing you can always count on being amazing at a Maccies is their cokes and that's down to how clean their machines are, these ones are clearly never cleaned as the cokes are always stale tasting and vile. Or on the other hand lack the syrup. Is it an ingredients shortage?? Do you ration out your hot chocolate and coke syrups?! How after all these 1 star reviews does the management not change anything? Absolutely abysmal, avoid if you can!!!

food wasn't warm and didn't have any straws fir the drinks. delivery driver was friendly though

drinks spilt,so no drinks. no straws, but couldn't use them if they had delivered as the drinks were swimming in the bag. no condiments 🙄

Waited 40 minutes in the drive through for a coffee....wasn't even busy in the drive through.

Missing food from order and wrong things delivered!

One item was missing but it was minor and not drivers fault so can’t fault it otherwise.

Consistently very good, friendly and efficient service coupled with good quality food.

Great guys work at this one And quick service

I visited here last night and asked for my cheeseburger with extra pickles extra onions and extra mustard only received extra onions and literally had 1 pickle for the whole burger and no mustard

i was sick the night i had it my burger was all mushed up and it doesn’t take a quick amount of time for a few burgers

Very slow with food. Not busy inside. Chips were very limp and undercooked and burgers very greasy.

Garbage food, garbage company, would never go here if it was free Poisoning our kids and adults you should be ashamed of giving this tripe to your kids so unhealthy it's untrue Do some research you will find the chips are highly dangerous see below if you really want to know Who hasn’t been curious about McDonald’s fries ingredients? According to McDonald’s, their signature fries are made with 10 ingredients: Potatoes - ((How they are grown and covered in highly toxic pesticides will alarm most people - Read below the ingrediants list if you are truly interested)) Vegetable oil - ((Hydrogenated vegetable oils, however, contain trans fats that can raise the risk of heart disease and other health problems)) Canola oil  -  ((Some studies suggest that canola oil may increase inflammation and negatively impact memory and heart health)) Corn oil - ((While corn oil isn't intrinsically bad, it's highly processed and often used in unhealthy preparations like frying. Like popular vegetable oils such as canola oil, it's also high in over-consumed omega-6 fatty acids. Over time, eating a lot of it can become pro-inflammatory and do more harm than good)) Soybean oil - ((Consuming highly refined soybean oil in large quantities (like what you'll find in many processed and fried foods) is not healthy)) Hydrogenated soybean oil - ((According to the FDA , trans fat can raise people's low-density lipoprotein (LDL) cholesterol. This is also known as “bad cholesterol.” Higher LDL cholesterol levels increase a person's risk of developing heart disease, which is the leading cause of death in the United States)) Natural beef flavor (which contains wheat and milk derivatives) Dextrose - ((Eating too much dextrose can lead to a buildup of fat, which can result in obesity‌)) Sodium acid pyrophosphate - ((It is an irritant, and ingestion may injure the mouth, throat, and gastrointestinal tract, resulting in nausea, vomiting, cramps, and diarrhea and should should be avoided by certain people, including those with kidney disease)) Salt - ((There is good salt and bad salt which is highly refined which they use in the production)) The Potatoes are farmed and produced as follows:- McDonald’s not for any nutritional shortcomings of its fries but for accepting only potatoes of a certain size and shape and shunning any with blemishes caused by aphids. That forces farmers to use pesticides such as Monitor (methamidophos) which is deemed to be particularly dangerous. Indeed this chemical “is so toxic that farmers who grow these potatoes in Idaho won’t venture outside and into their fields for five days after they spray.” The potatoes have to be stored in giant sheds for six weeks so they have time to off gas all the chemicals in them)) So are you worried now !!!!! and these are just 1 peice of the huge problem with mcdonalds and all the other highly ultra processed for sellers you buy from without honestly thinking about

Drink was spilled slightly, McDonald’s doesn’t provide proper packaging tbf.

Stupidly long wait and forgot dips

Chips were undercooked and floppy, burgers looked assembled from 6ft away and staff seemed disinterested. Wouldn't bother.

It was like a McDonald's, quick and easy

I came here last week and ordered nuggets they were unedible. The Greece ran down my arm and they were soaking wet. The box was drenched. Today I came for a brectfast, I qued for 15 minutes when I got there it was 1 minute past 11, the guy took about 2 minutes to answer the order machine.....and he said sorry we have stopped doing brectfast at 11. Honestly I'm livid with this place and I'm never coming back to this one. Worst mcdonalds in the area by far!

Awful fast food experience! Went through drive through but was told to wait in bay. Waited over 15 mins for food. Had to ask for three missing items when it did actually arrive and my son had to go in to get ketchup. Salad came in a burger box and even the server apologized for state on it! Guy in car behind was beeping and making hand gestures for us to move, which was intimidating, the poor lad serving didn't know what to do and said just ignore him. He was trying his best but when I asked if the children could have an ice cream for all the inconvenience, he said he asked 2 managers and they said no because apparently waiting over 15 minutes, receiving incorrect food and abuse from other customers is perfectly acceptable. Seems this place needs new management.

Waited 25 minutes for a Big Mac. Wouldn’t have been so bad had it been busy, but it was practically empty. Will not be back.

Usual McDonald's but the soft play area is usually closed which is a downside for us.

My delivery has not turned up i called the restaurant and the girl put the phone down on me , disgusting customer service

shocking wrong food and refused to fix the order

Having watched a worked walk out of the toilet cubicle and not wash their hands to go and carry on working in the restaurant area ... I won't be returning.

I like the way the meat tastes in my mouth, and the orange fizzy drink. The challenge at this "Home of the World's Coldest Burgers" is that any meal that you have here has a 50/50 chance of being correct. The risk being that there's something missing, forgotten or lost. You paid for a bag? Get ready to have to ask for it! There's occasional interrogation from the staff when it comes to those little boxes of sauce. If they fail to provide them when you ordered, they'll side-eye you & double check your receipt in case you're trying to get free sauce (heaven forbid). But really it's all about the wait time, and if you enjoy standing in a big space next to the napkins for 20 minutes watching the numbers pile up on the screen, then you're in for a treat. This McDonald's is the ideal place to stand around and wait for your food with other people who are slowly losing their patience. To summarise: Food is okay, long waiting times, always, ALWAYS, check your order.

Definitely one of the better ones. Food is always hot and tastes fresh. Service is great. Orders are usually correct with no items missing.

missing fries and missing chilli dip !

Can't speak to a human to order food, you have to use a touch screen which takes 20 times as long. Gave up and went drive through and even then had to go back in to get straws. Useless

Had to wait 10 minutes after going through drive through had wrong order also.

Food was warm and fresh. The restaurant was full of flies, there was a section that appeared to not have flies in but it was closed. When we were leaving we found the bin was closed but a staff member had wedged the outside door open with a broom which explained all the flies 🙃

Disgusted with our service from McDonald’s. Ordered food and it was over 30 minutes later than the expected delivery time. After waiting an hour for our food it was delivered and only the drinks came. I told the driver that our food was missing and he told me it was my problem not his and that I need to contact McDonald’s themselves. I spoke with McDonald’s and they told me it’s a Just Eat problem. I am now £42 down with no food and nobody giving us any answers.

my food is cold, i was missing a cheese burger. i have received half a box of chips and my drink was spilled everywhere. i am not happy with the service and expect new food or a refund.

Will refuse to serve you at the counter,..you must use the electronic menu,..just point blank ignorance, it's happened twice, once with a member of staff and another with the actual manager, so it's obviously encouraged by management to help at the counter, also getting charged sugar tax when I ordered Zere coke, just getting too expensive, it's more than a pub meal

Almost forgot about it it was so late

Burger was okay but my chips were brown like as if the friers weren't clean they're usually yellow never brown and ordered off Uber eats took about 45 minutes so my food was all cold and hard.

Always a massive wait for service, don't see this at other sites.

waiting for refund, order was not fulfilled. took money and didn't deliver

Ordered a big mac meal with no cheese and thankfully I checked before eating as it had cheese, the box even stated there was no cheese on it 🙃

decent food, always served hot. staff are quite quiet so don't hear much from them. place could do with a bit of up keeping. clean toilets.

Food was good, bit late but delivery driver said there was an incident so can’t fault that tbh.

absolute joke cant even get all the correct items in an order and completely ignore notes left for restaurant

Didn’t even have any hash browns at Brekfast time , really enjoyed an apple bag

Slowest McDonald’s. Not good when you have screaming kids

excellent service from the driver 👏

Refuse to take a food order at the till. Told I have to use the self service screen. I wanted to pay cash, get told all orders have to be on the self service and I will get an option to pay cash at the end with a print out to take back to the till. Beyond, do as asked. No option to pay cash and have to pay by card. Never going to this one again. I was foolish to try again, breakfast yesterday and waiting nearly 20 minutes to get food. Meanwhile the drive through and deliveroo drivers getting food in minutes....

Wrong food has been delivered. Food is cold. Fries were missing on both meal deals. Sprite was flat. I only live 3 miles away from junction 47. It’s shocking how bad the service has been

I don't find McDonald's very fast anymore, since the introduction of online ordering and delivery.

We paid for sauces and they weren't included and the double cheeseburger only had mustard and cheese as toppings

Coke had spilled everywhere so lost half of my large coke. Luckily it didn’t spoil the food. Also the ice cream had spilled all down the side of my drink. Drivers response was it’s the way that McDonald’s had packed it..

Worst McDonald's I have ever been to. No sign of my order after 15 mins, manageress came out and said 'not gonna lie, fries weren't ready and then I totally forgot about it'. Dirty tables, overflowing recycle area, staff playing basketball with the brown food bags. The contrast between this Mcd's and the one in Morriston could not be greater. Franchisee, please take note.

Been quite a few times to this McDonald's. Food is good, but service can let the place down. Slow to serve and always seems to be Just Eats Infront you. Also, last time we turned up the entire seating area was closed, so not the best experience.

Returned home after ordering a breakfast wrap with no egg due to a egg allergy to find it had egg in it. I'm not unreasonable so called and the lady on the phone apologised and said id have a free meal and side to replace my cheesy bacon flatbread which was totally fine. Arrived at the restaurant to replace the meal a week or two later and was told I wasn't told id have the side and shed just spoken to the women I spoke to on the phone who clarified this which is a lie. Acting like I'm getting a freebie for their mistake which could of caused great illness! And to top it all off, my replacement wrap which stated "no egg" on the label had egg in it!!!!

Absolute joke of a place. Burgers thrown together not even inside the bun. Run and managed by kids. Chips almost always cold. Drive thru is a mess and takes ages.

So went to do a drive through at 0230 and it was closed, was too tired to go into the restaurant after a long day so went straight home

It's a macdonalds. Not much more you can say really. The food was macdonalds good. The staff were really nice. The atmosphere was friendly

Just had food delivered from here NOW freezing cold and thrown together, had a chicken sandwich, if you can call it that!!!!bloody ice cold chips too!!!!I've never experienced a more DISGUSTING DELIVERY OF FOOD ad I have tonight!!!!!!@it cost me a fortune, because I've had my grandchildren here for a treat,what a bloody joke!!!!!!!!you're an absolutely disgusting fast food service and I will be telling EVERYONE I KNOW what an appalling service I've had from you, SHAME ON YOU!!!!!!!! and this is NOT the first time I've had this service in penllergaer, even when I've driven there, but trust me I WILL NEVER BE GOING BACK AGAIN!!!!!!!!!!!!!!!!!Ron and Lisa, you definitely need to sort it out, if I don't hear within 24 hours I'll be taking this further!!!!!!!!!!!!!!!

Ice cream machine is not working again, blinking useless .

It's McDonald's... sometimes only that will do.......

Double Quarter pounder is swimming in grease with somewhat slower service than usual. Multiple customers returning incorrect orders.

Food was good. Service awful.like being in a youth club.very immature ppl serving just ramming serviets on top of the food..wanted to pay cash told I had to use the machine to order where it was card payment only..lucky my husband had a card.. wouldn't normally go to mc Donald's late but were on way home from holiday.

SLOW. Took ages for food to be handed to us in the middle of the night, with like no one else there. Everytime we go there,we are asked to wait in a bay and it's usually at night we go when no one else is there.

Slowest drive through experience I’ve ever had, 20 minutes for breakfast, atrocious Penllergaer 10/3 at 7:45

Very unorganised staff, we waited 30 minutes for our order, we were ill throughout the night after eating food from here, I won't be going back!!!

What an absolute joke of a place, waited in the drive thru whilst 4 other vehicles served in other lane. Got served by a rude and ignorant little boy, then went through payment with a girl who had the most disgusting attitude. Why ???????

Typical Mcd's. Don't always get correct order when going though drive through

Disgusting service waited 20 minutes in drive through ordered food and specifically asked for 2 plain burgers for my autistic granddaughter who is very fussy what she eats ,paid for food went to collection kioskand wasn't given plain burgers when I questioned the server was told they hadn't put it through and would have to queue again Queued another 10 minutes ,ordered went to pay the cashiers were too busy messing about no wonder queue was so long got home food cold , Won't use this one again absolutely appalling service FAST FOOD i don't think so . 1 very upset autistic granddaughter.

Never really go to Maccies but this ones alright

Ok the veggie food is getting better. The McPlant was hot and fresh, but there was virtually no salad. My chips had no salt on, not really a problem as usually they have far too much salt on. Coke tasted a bit thin, but maybe just because ice melted. Atmosphere ... young lads playing pop music loud enough for all to hear but not anti-social. Might have been uncomfortable for some especially as around midnight but I didn't feel they were up to no good.

It’s a lucky dip what you will actually get through the drive thru. Last 5 orders has been missing something or other. Won’t be returning now as it’s a joke. I don’t understand what’s so difficult about having a list of food and checking that’s what’s passed to the customer. No wonder McDonald’s makes millions because they charge you for one thing and what you receive is entirely different and not what you paid for.

Fries were cold and weren't as many in the carton as other branches, drinks not filled up like in other branches, wife got served a apple pie that had a destroy time of 12:30pm, but we ordered at 3.15pm. Avoid

I am fed up of this branch continually getting take away orders wrong ! I will not be going there again !

2nd order from this so-called fast food restaurant. The photos show a quaterpounder with cheese. There was only a burger with a few onions. The other photo shows how the drinks usually arrive from this place. The managers of this place need to learn how to manage and the staff need to learn how to care. Advice to anyone thinking of eating here don't! it would be better to eat out of the bins outside.