McDonald's in Swansea

It was very quick, food was still warm, everything was correct, thanks lots.

brought an apple pie instead of a raspberry and white chocolate

left out 9 chicken selection and messed uo on drinks

I put 1 star for quality as ordered a 9 chicken nugget meal and the chicken nuggets were missing!

Driver was lovely, nice, and in general, amazing with the delivery, we thank you.

Dips are missing again after paying for extra

Forgot my Garlic Dippers, again! And missing dips!

Missing chips from all meals ordered and not the first time it has happened

Too much waste, excessive packaging.

Delivery driver was very polite and on time. Brilliant service.

Ordered food took 2 and half hours to come food was cold and missing some food from order also tried to phone restaurant and their phone is no longer in use.

It’s the first and last time I’ll probably use this because, 1st the food was not as hot as I expected ( I understand it’s a delivery, maybe packaging of the food is the problem could try using packaging that holds the heat in better) 2nd the quality of the food was not good enough at all, the food was just thrown together half of my order was thrown in the bin & for the amount of money I spent I’m not happy.

I didn't receive any of the large fries and large drinks that were ordered as part of the meal deals.

Food was cold and the meat was burnt and dry.

Very well mannered very friendly

there was no chips with the deluxe meal in my order

Cokd food and no dips with anything poor service this mc donalds is always an issue

it's a shame I did get my full order 2 meals missing not the best

The mc spicy burger is burnt and the chips are cold

Open late but not if you want to order anything. Everything we wanted was unavailable.

Food was cold no sauces as ordered drink was spilled in bag

Lovely delivery rider, nice to see someone with a smile

For a maccy d’s delivery it was just as good as when your mate gets you one as in the chips go a little soggy as per but the burger was on point and all the order was there.

Would like to thank the 3 staff that helped push my car from the drive thru, the man that helped get my car started I’m forever grateful for your help. He got my car started so I could drive home safely. I’m forever grateful x

Would not bother using. Drive through always has to wait in the car park and the burger they brought out today after a 15minbaait looked like it had been run over by a car. Went straight in the bin.

Fries were soggy, the building was loud and the touch screens barely worked, the rest of the meal was nice though.

The usual McDonalds standard, food OK, service and cleanliness just average. It has a children's indoor play area and outdoor seating. The carpark was busy on both times we have visited, but managed to get a spot.

It arrived cold with it items missing. Got a refund for the nuggets but the collectible toys weren't there.

Waited a good 20 mins for what ended up being cold food, which I ate because I wasn't prepared to wait another 20 mins for more "fast" food.

Ordered two meals and a sharer box of the garlic bread cheese bites. One of the portions of chips had barely any chips in them and the were unsalted. There was no sauce for the bites. We also had no straws. Food was lukewarm.

Food wasn’t hot, the tables weren’t being cleaned, the gents toilet stank of drains, 4 portions of chips were all mixed up in the bag and the chilli chicken wrap had almost no lettuce. One of the worst I’ve been to. The McFlurry’s were good though.

double cheeseburger was not delivered

Completely wrong order received!

Great food as always from McDonalds, Had the ‘A Minecraft Movie’ Big Mac meal and it was amazing (it even came with a toy!) Would recommend visiting, Toilets were clean, restaurant was clean. All burgers made to order since it is a quieter location although its right on Moto Swansea West Services.

Love waiting 30 mins for food in a car to be told ‘ I only have hands’ superb service

What have they done to the sausage in the muffin. Not a good taste anymore

Ordered a katsu curry wrap meal with a double cheese burger and 2 bbq sauces, only thing I had right was the bottle of water and sauces, I received 2 BBQ wraps and 2 chilli wraps instead of what I ordered

Absolutely shocking service how does it take 30mins to get a quarter ponder on a Sunday it wasn't even busy

Everything was perfect until I had to use the toilet. It wasn't clean one of the toilet was absolutely disgusting

Just used Mcdelivery absolutely useless. Told me 19.20 then 19.25, 19.35 now 19.45. I selected Fforestfach but it's coming from Penllergaer which is further away 😡. Food arrived stone cold states on the receipt on the bag it was sealed at 19.17 took almost 30 minutes to get to me. Soggy cold 🍟, cold Big Mac and COLD hot apple pie so no way was my food in any type of insulated bag. So we threw it in the bin and drove to burger king which is basically on the same estate, ordered placed it in our own insulated bag drove home 12 minutes and it was piping hot

Just had luke warm burger and hash brown from here, not great!

absolutely shocking. been given wrong order

Never arrived so we had to leave to drive to the restaurant

I'd not been to any Mcdonalds for sometime, visiting tonight reminded me why. Tables not too bad for hygiene, floor covered in food and no staff fussed about clearing it up. As for the food (if you can call it that) standards severely dropped since covid, and prices stupid now for what we had. You wouldnt mind paying those prices if the food was nice or even fresh / hot. Thats the last Mcdonalds I'll ever have - period.

Took 3 attempts to get my food right,

no dip for cheese mozzarella. no dip for chicken Nuggets. no dip as ordered curry sauce. ordered chicken selects 9 but got chicken Nuggets.

Friendly driver order was correct and warm

Table service with a smile, but the restaurant was cold which made your food cold if not eaten straight away, play centre not open for children

Chips were stale and hot chocolate was weak rest of food was fab

This place actually does better than most Fresh food delivered to my car quickly

Omg nuggets were thrown at us not even in the bag with the chips and gave us wrong sauce which we paid for terrible attitude there pennllagaer services avoid omg been there again today it was disgusting we paid £26-07 food was cold my husband went back up for more sauces young girl just sighed and dropped them on the counter and walked off didn't say anything staff and place is disgusting

Everything was freezing cold and stale

way to long and also changed times so had to change plans, not happy at all.

Same manager never opens on time and has every excuse under the sun. Fuming customers this morning, multiple walked away

Although I live quite close, the food came in extremely hot and around 20 minutes early. Food is even more fresh than it would normally be when I walk in, 9/10

ordered ar 17.00pm, initially stated it would be here 1740pm...got it at 19.20pm after updating times, cold and had to reheat it up...never again

Driver was extremely helpful and spotted I’d left my car lights on

you kept changing the times when it would be delivered so I got annoyed

Driver was lovely wish you could tip after delivery

Quick, convenient, always tasty 😋

delivery was great, food was boiling and really enjoyed, 👍

Food was late. Cold and missing items. Very disappointed.

Food took almost an hour and a half to come even though it's only 10 minutes away and the estimate was 20 mins. Chips were cold. I imagine not the restaurants fault but perhaps there weren't any drivers available. Burger was fine though!

Called to J47 M4 McDonalds. How this place is still going, I do not know. This had to be THE most disgusting chicken burger I have ever tasted. It was squashed. It was a child sized portion (and I don't have a big appetite!!) And the chips were not cooked, still hard. It was all tasteless, dry, carboard-like and if I hadn't eaten for 6 hours, I would have probably just put it in the bin.

The time of the delivery kept changing, took 1 hour 45 mins to finally arrive, when it said 45 mins initially. Wouldn’t have ordered if I knew it was gonna be so long.

ordered at 1830. delayed 3½hours then delivery never turned up, app said delivered 🤷🏻‍♂️

The delivery time has changed 3 times. Ive waited over 2 hours for mcdonalds meals that have yet to be prepared and will more than likely be wrong on arrival.

Ordered a big tasty without a bin. Had to wait in a bay for 18 minutes for it to me made. Got home and the big tasty had been made as normal with a bun. Had to throw the whole thing out. What a waste of half an hour.

Shocking!!!! Not the delivery lady, she was so wonderful and polite and apologetic, it was the restaurant!!! Ordered at 17.43, delivered at 19.07 after them changing the time slot 8 times!!! The app informed me the courier was waiting at the restaurant for at least 40 minutes. Food arrived stone cold, buns were burnt, burgers were all over the blinking shop. Disgraceful! Won’t be ordering again!!!

Food is generally good, staff are generally smiley and helpful. 5 star for cleanliness, the tables are usually very clean no matter how busy it is. It can be a bit of a wait for food if you order something customised, other McDonalds tend to not take as long. The App usually tells you they are out of happy meals etc but if you go into the store... Magically they have everything?!

never use just eat again waited 2 hours then had a box with a slab of cheese no burger

Food was good but took twice as long as it said it would to turn up

Cold hard chips, buzzing burger and the delivery guy tipped half my ‘hot’ chocolate over my food 👍

Worse than useless. Took 3 staff members, including a "manager" to tell me that computer says no when trying to use their ordering machines. Total waste of time

the order was completely wrong also

Ordered at 9:17 and it arrived 10:51.

I have never been so disappointed with a service in my life. Waiting for food to come for 2 and half hours, after this weight you would expect your food to be warm. No Ice cold. Raised a complaint with Just eat and the are no help.

I am not a McDonald's fan, but my kids were promised this as a treat. I have been to various McDonalds round here, and generally consider this to be the best. Went at lunchtime for a takeaway, so they were very busy. This meant we had to wait in a parking bay for our order. Ok, but when we got our food, it was clear they had fished up the fries, and then had to wait for the burgers (actually a McSparerib. So the chips were cold, a bit soggy. I think they should have waited for everything to be ready before bagging things up. So not the best visit.

only order if you want £35 worth of your order to magically disappear and don't expect any help from McDonalds they are as unhelpful as possible

Drive through. Cold fries. Bland burger. Nothing like pictures!! Paper straws, not fit for purpose

Tea was cold burger was burnt etc

awful customer service, visited this evening to get my family food on way home from a long road trip. went through the drive through could only have one sauce between the whole family “as they only have a few left and don’t have stock until the morning” as we parked up to eat our food we had notice our order was wrong (which happens) so i went in explained we paid for different meal and manager refused to change it as its “not her problem” they didn’t give us a receipt so we didn’t have a leg to stand on. WILL NOT be visiting here again!

Quality of food was a mess and cold and staff as always can never get there attention there just rude.

We ordered a breakfast before a long journey. Everything was fresh and hot. There were no mistakes with our order. We ordered on the app and joined the drive-thru queue. There was a minimal wait in the queue and we collected our food and left. Very quick and efficient. Only downside was that the packaging of our McMuffins was covered in oil/grease, but that is being very picky. This was easily resolved with a wipe with a napkin.

Easy access to motorway and swansea

Great food, great staff, super quick. Parking is limited but you can park in the main services and walk over if needed. Also coffee is good here unlike a lot of McDonald's. Always busy though with a lot of the local school children.

Simply the worst McDonalds drive-through I've ever used. Pitifully slow, screens not working, 3x out of 4 having to wait in the car park for food to be delivered, and all but one visit got the order wrong. Have given them the benefit of doubt 3x as they are a new outlet, but after this latest visit I have complained to McDonalds Customer Services by email and will see what they have to say. Wrong order (unsurprised as the person seemed to misunderstand everything), overcharged for items, extra burger added and charged for, again had to wait in the car park. As for the so called piece of bacon in the bacon mayo chicken burger, it was the smallest slither of bacon and I wonder if Trading Standards would be interested! Only noticed the incorrect order on the way home, in heavy work time traffic, so didn't go back to complain. Will not go back. Thankfully the other McDonalds in Swansea have all been excellent.

I ordered a McRib meal and they didn't even put the McRib in the bag

Disappointed yet again 0520 hrs and drive through still coned off....

THE SAUSE WAS EVERWHERE DISCUSSTING

Order didn’t turn up. Asked for a refund and they refused bc apparently it was delivered — it wasn’t! Absolutely livid. Contact email was no help. Will not be ordering again.

Why is this branch of McDonalds always the worst at drinks! Every single begrudging time I get a hot chocolate from this particular McDonalds, it is literally just brown water it is disgusting! My partner who is not fussy in the least can't even drink it, so it gets poured straight down the sink!!! I'm from Pembrokeshire where I've never had this issue, even in London and Swansea Central the hot chocolates are always so good!! But this branch every single time is just absolutely appalling. Same with their cokes! One universal thing you can always count on being amazing at a Maccies is their cokes and that's down to how clean their machines are, these ones are clearly never cleaned as the cokes are always stale tasting and vile. Or on the other hand lack the syrup. Is it an ingredients shortage?? Do you ration out your hot chocolate and coke syrups?! How after all these 1 star reviews does the management not change anything? Absolutely abysmal, avoid if you can!!!

Half of my order missing, very disappointed

The drink was half empty . My food was cold, forgot my dips aswell

terrible food everything was freezing and drinks were spilt all over the place chicken was aslo pink if you don’t want to die I’d stay away from this place

food wasn't warm and didn't have any straws fir the drinks. delivery driver was friendly though

drinks spilt,so no drinks. no straws, but couldn't use them if they had delivered as the drinks were swimming in the bag. no condiments 🙄

Waited 40 minutes in the drive through for a coffee....wasn't even busy in the drive through.

Missing food from order and wrong things delivered!

One item was missing but it was minor and not drivers fault so can’t fault it otherwise.