The Dylan Thomas Centre Cafe in Swansea

Ordered a steak rare, came to the table medium/well done. Complained and was told I couldn't have another as I had the last steak of that kind. No option for a different steak. Also no discount offered

Incredible food and service. My child is coeliac and enjoyed a lovely bowl of pasta she could have had pizza but chose pasta. No gluten free garlic bread but she was happy with her pasta.

Spectacular food, service was amazing, best curries in Swansea if not the whole of Wales.

Warning! Security a major issue at this hotel. A year ago, a group of us (6 women) stayed here for a university reunion. Around 2am, a drunken, naked male guest burst into the room of one of our group and exposed himself while she was lying, terrified in bed. After screaming at him, he left only to re-enter a second time a few minutes later. She had locked the door after the first intrusion so it was with horror that she realised he was using a hotel key card. She screamed and thankfully, he left again. The police were called and investigations began. We learned that the intruder had entered other rooms. CCTV showed drunken male guests running through the corridors around the time the incident occurred. We later learned that the hotel is largely unmanned. Access to keys behind Reception appeared to be easy. The locks on a lot of doors were flimsy with no extra chain lock available. We assumed that the intruder would quickly be found. However, the police told us (reportedly) that the hotel did not co-operate fully and the case was closed after 6 weeks! We have put pressure on the police, at various levels, for 12 months to re-open the case but unsuccessfully. We all felt that telling the truth by leaving a review, would severely damage the business/reputation of this small hotel. With no resolution to the enquiry, we now have no choice but to protect other female guests and stop them from making the same choice.

If i could review less than one star i would. We called to book an event for a student night, letting them know online that we would be paying the price with student discount. It was then told us when we came to pay that we would not be receiving that discount although that’s what we told them we wanted to book when we made our booking online. Throughout the whole meal we took our empty drinks up to the bar to help the staff and they were consistently rude to us. They also didn’t provide enough seats for our party even though we booked for 20 only 16 seats were provided. I will never come here again for a brunch. This service is absolutely outrageous. I highly recommend that you do not book here as the service and staff are absolutely disgusting and severely rude. I did not feel comfortable here once due to the outrageous rudeness from staff members. The blonde womean working at the time started shouting at me over the bar about not allowing us student discount as apparently we went over our time, although i thought it was their job to keep track of the time that we have left of the bottomless drinks. The man with blonde hair was also extremely rude when adding extra seats to our table, consistently blaming us for the lack of seats. I’ve never felt so uncomfortable in a setting. Never book here.