The best restaurants serving American food in West Midlands

Josh and Hannah were absolutely gorgeous and it was a wonderful lovely occasion, sorry for the broken glass, and thanks for being kind about it xx

Myself and a friend have visited with our two daughters on a couple of occasions and been served by Chelsea, who has gone the extra mile in making us feel comfortable and ensuring all round service is of a high standard. She also remembered us, even though there had been quite a time gap between visits :)

Had a lovely lunch here. Fish of the day was perfectly cooked and the vegetable tagine was perfectly spiced. Puddings were great too. Never had Sticky Apple Pudding before. Going to have to recreate it at home now! Will defo return midweek for the set menu, which looks to be really good value.

A new manager has recently taken over this pub. Already the atmosphere has improved. We came this evening as it was the first quiz night. This was a great success and we can't wait to come back again next week.

The chef told me....They bought Spring rolls and Fish cake from Tesco frozen and cooked for customer ( it's only £1 per pack) . If the food wrap very tidy you must sure it's bought from cheap shop.

We were in the town centre and decided to get something to eat from here. The place was quite busy but managed to find a table. We ordered food and drinks which didn't take too long to be ready. The food was good, I had the chocolate milkshake which was good, it might be best to get a couple of straws as the paper straw breaks easily. Overall the place seemed clean, the food was good. Nice place to get something to eat

Grabbed a hot dog for my train journey. Paid just under a tenner for a standard long roll with a tinned sausage,burnt streaky bacon and cheese. Don't believe the hype.

Amazing time! We came to celebrate my birthday with my mom, sister and baby nephew. The staff were so lovely, really accommodating and super friendly to my nephew who is only just over 1 years old :) it was such a great afternoon tea, the food was delicious and was a beautiful place too celebrate and Curtis especially made it amazing. He is a credit to your team! we will deffo return and will be telling others to defiantly go ☺️

I didn't want to leave this review after initial contact with the GM here but after a collapse of communication and never hearing back I feel like I was left with little option. We came here for a family birthday meal, my brothers 40th (7 adults and 2 children), our table we were initially a little early and our table wasn't ready, by no means an issue but we were never collected once the table was ready and had to find a host to ask if our table was now ready and we could be seated. Initially everything was fine, we had a birthday cake which we were told couldn't stored in the kitchen a little unusual but again not an issue. To start, issues with the menu/ordering, whilst I appreciate it does not say on the menu that steaks come with fries/sauces etc it feels like poor service to not draw attention to this fact when ordering. 3 of our party had steaks which was then prompted by the server with “what sauce would you like?” and “what side would you like?” which one would assume suggests it is included rather than, “would you like to add a sauce?” etc. This added to fact that once adding these on your base steaks reaches a whopping £38.50 in price, which I can appreciate paying for a great steak but frankly it was bang average and given the location near at least 3 other steak houses felt a little steep. Added to this was the child’s meal issues, we had an 8 and a 10 year old with us, we enquired how small the child portions were vs the adults to see whether the 10 year old would be better ordering off the main or the child’s. We were informed that the child’s menu was significantly smaller and so would be better ordering off the main, again this in itself not a problem and we appreciated it from our servers. However, both children ended up ordering the hot dog, one from the child’s menu and one from the main. Firstly, the adult one from the main was requested to have no sauerkraut or mustard on (oddly your menu doesn’t actually say it comes with sauerkraut) but regardless, when it came out it had both mustard and sauerkraut on. Again, our server spotted this before we had to say and got it resolved which is good but the fact that it had been missed in the kitchen and not caught at the pass before it came out suggest and issue in the kitchen or at the pass. However, what was more disappointing was that despite paying and extra £5.50 vs the child’s menu, the hot dog itself was in fact the same size as the 8 year olds one off the childrens menu, again whether this is an issue with service, the kitchen or training I do not know but it felt like we were being taken for a ride. I personally had the chicken burger, and again I’m not sure if there was an issue in the kitchen or I just chose a poor-quality item but frankly it was one of the worst chicken burgers I have ever eaten, the buffalo mayo was non-existent, the thing was drowned in coleslaw, the chicken itself had no flavour and had an almost slimy texture to the chicken thigh, just very unpleasant. I would have raised this with the server but between waiting 5 minutes for our (additionally charged) fries to arrive after the steaks, and the forgetting of requested sauces we didn’t actually receive a proper check back. And finally, we get back to the crux of the issue with the night, upon requesting if we could have cake put on a plate for us to sing happy birthday etc we were told that we could pose for pictures with the cake but could not eat it due to allergens issues. Which frankly is a poor excuse, I tried to query this but due to the number of us in the party and having children with us decided to leave it at the time. Especially as (even after querying via email with the manager after this event) your website still states that you can bring your own cake on the menu albeit with a service charge added. The allergens argument felt ridiculous, I trust this means that no external food is ever consumed on site by the team? I also assume as allergens was the given reason that no products are ever bought from an external super market or source other than directly from your suppliers? An impressive feat if is the case. However, as annoying as this was it was made infinitely worse by two factors, one; there is little to no allergen information on your menus, I appreciate this isn’t a requirement but most venues these days have some sort of allergen indicator on dishes or at least ask the table if there are any allergens at the table (we were not asked) and secondly and so much worse, despite your apparent fanatical obsession with allergens having not allowed us to have a cake, you apparently had no issue in subbing a child’s dessert (without informing us) with a different dessert with hazelnut ice cream on it, gee whizz its lucky we didn’t have a nut allergy that you didn’t ask about. I am so disappointed and frankly the whole experience has left somewhat of a sour note for my family on what was meant to be a big birthday celebration. Again I wanted to write this email as it reflects so poorly on Isaacs and The Grand, for what is meant to be a 5 star hotel and a highlight for Birmingham it was very much a 1 star experience. Frankly we’d have likely had a better experience at any chain restaurant, hardly a reflection of the image you’d like to promote the venue as. Now I cannot vouch if things have changed since our meal as I had been in communication with the GM who had recently joined and was hoping to make some changes but after a long period of back and forth communication ceased and I had never heard back to resolve the issue, I appreciate this is a late review vs when we visited but I have ended up feeling like there was no choice but to leave an honest review

Wanted to try this place for ages… it did not live up to expectations. Chicken tenders were soggy and only the ends had any crunch. Chips were tasteless and dry.

Visited James Martin Grill for a family birthday meal. Visited here a few years ago and it was awful so vowed never to return, but came back to give it another go since it has James Martin's name attached and he is our favourite TV chef. The evening started off terribly, with a miserable dark haird waitress who "greeted" us telling us abruptly to move outside because we were "in the way". However, there was no one in the entrance to greet us, and no sign to say "please wait here", so naturally you would enter the restaurant you have booked and expect a warm welcome. This isn't what we got and it set a very bad tone for the rest of the evening. Throughout the remainder of the night we had multiple waiters serving us, and no one looking after our table. They knew we were celebrating a birthday, but this was not acknowledged until right at the end after we had ordered desserts, when an additional dessert (so I now had 2 desserts) came out saying 'happy birthday'. This was very tokensitic, given we had already ordered our desserts and did not need an additional, and no effort had been made prior to this. There was no ambience, with no background music and the place felt rather echoey. None of the other customers appeared to be smiling, and none of the staff were smiling or making any effort with any of the tables. They all seemed to be stressed and rushing round, with food being dropped on the floor at one point. The food on the other hand was lovely, and we have no complaints of the food. We described it afterwards as "nice pub food". Definitely not worth the inflated prices you would expect in a luxury restaurant, especially with the awful service to go with it. Given this is marketed and priced as a luxury restaurant by a celebrity chef, this is not the service or experience one should be receiving. The bill came to around £500 for 4 people. We should have known better, as we know several others who visited and had a negative experience and did not recommend. I think they must rely on tourists who don't read reviews or come back - but it's a shame because locals will not be returning.

This is a fabulous place for a snack or possibly something more than that. Open and cooking all day. Dog friendly, but spacious enough that if you wish you can easily be secluded. The piped music is a bit loud though. The best of all is that the staff are so cheerfully helpful. Not American style gushing, just cheerful. We love ths place.

All burgers available as Vegan, Veggie and meaty? I didn’t believe it could be done but my vegan Rueben was stunning. It took me ages to decide and we had the poor barman running backwards and forwards to the kitchen to keep checking if things were really vegan and yep! most things were. Great place, even on a quiet afternoon they did themselves proud.

15 of us went for dinner. The service was very slow and it took an hour our drinks order to be taken. We ordered what we thought were alcoholic drinks but they turned out to be more like slush puppies which were £7 each. The food took another hour on top of that to arrive. The portions are large. We asked for some of the dishes not to be spicy and when the food turned up they were spicy. A lot of our party said their food was cold. My sister couldn’t eat hers so we swapped. We asked for the private room which was honoured. On reserving we asked if we could play our own on music and got told we could but when we got there got told we couldn’t. We complained about the drinks and they took those off the bill. We paid a deposit but when the bill came it hadn’t been deducted. We had to provide proof then they took it off. All in all wasn’t great and I wouldn’t recommend or go back.

This was not an experience I would want to repeat. Went for Sunday lunch with visiting family members. Surprisingly, at 1300hrs we were the only customers in the dining room, although other people did drift in at around 1400hrs. There was not a traditional Sunday lunch menu, consequently, we ordered three cod and chip meals and one gammon. The cod meals were diabolical ! The batter on the fish was like concrete (I suspect that it was probably left over food that had been reheated, although I was told it wasn't when I complained.) There was a minimum amount of fish with a lot of batter . It was also not very hot . The gammon meal was, reasonably OK. The surroundings were ( I was told, ) newly refurbished, and it was clean and bright. The waitress who took our orders was polite and friendly and seemed to take our complaint seriously, although we were not offered the opportunity to send our meals back to the kitchen. In the end, the three of us who ordered fish left a fair proportion of our meals. When we paid our meals, we were given £10 off the bill, because of our complaint. We will not be going back there!