Five Guys in Birmingham

Grabbed a hot dog for my train journey. Paid just under a tenner for a standard long roll with a tinned sausage,burnt streaky bacon and cheese. Don't believe the hype.

I was served by Erika (I think she was the manager) I could not have asked for better service - attentive, enthusiastic and an all round star, she deserves a raise. Food was spot on and I will definitely be back

I’m coeliac and was served by Saveria. She let the other worker know there was an allergy coming through. Offered the lettuce bun without me asking (though would be nice if this was shown on the menu) Although I couldn’t keep track of the food through the line I did see them constantly changing their gloves, which does give me peace of mind. The restaurant was clean and tidy (though could see no buns for us to dispose of our own rubbish. Staff were friendly, quick and efficient. Although no place can confirm no cross contamination , this makes me feel confident eating out.

Received great customer service from Ivan, he was extremely helpful and helped me pick out my order!

Great service and always great burgers! Shout out to Aaron for cheering me up after a long day. I had a cheeseburger all the way without mushrooms and it was excellent.

Awful service. Order my “fast food” with 20 minutes left before my train, left with nothing just making my train £10.95 lighter leaving my receipt on the table. Disgrace really.

Got to five guys after getting off the train from the races, starving my first time here, I had loaded burger my son had large hotdogs, pricewise I felt a little expensive, but the service was excellent, the team worked like a well oiled machine, watched them cook our food assemble it and called our name good to go burger fantastic flavours, hotdogs fabulous, and strawberry shake really good, and drink as much soda as you liked, I will return

I decided to to go Five Guys, I have tried their burger £8.15 it is a delicious burger, however it is not worth £8. It is way over priced, it is not worth it. I had to try it, to find out what is the hype about this venue. I had grilled mushrooms & grilled onions, you couldn't even see it, you need a high powered microscope to see it.

Called into new street station branch today. Bacon burger and regular fries (no drink) just under 15 pound. What a waste of money. I could kick myself, even the weathersppoons burger and chips is as good. The chips were vile. Whatever oil they are cooked in left a horrible greasy taste in my mouth and I left almost the full portion on the table, disgusting. The meat paties are OK, but the bacon was burnt beyond crispy. I threw half my burger away. 15 pound for a few bites. I'll not be so stupid and eat here ever again

Great service from a petite blond girl who was on the till. We had two burgers, fries and drinks. The food was great, chips were 10/10 and staff very friendly. The portions are very generous! On a previous visit, I was travelling to an airport, to another country and needed a facemask and a member of staff kindly gave me 2 facemasks which saved me!

Ordered click and collect. Food was ready on arrival. No issues at all. Fast, friendly and tasted great. Excellent service.

Nipped in for dinner in the evening. Great quality food. Staff were very pleasant and helpful. Location isnt ideal but very accesable

Over the moon that there's a Five Guys in New Street, I was. That's until we visited. The service isn't the best - part of which is going to be down to the use of face masks and the ambient noise but it did seem to be OUR fault that we couldn't understand the person taking our order. Still, the food arrived relatively quickly. Never had a hot dog at Five Guys before, but then I've also never paid almost £30 for lunch for two at fast food restaurant before so it was a day for firsts. I think they might have got the hot dogs confused with the rubber squeaky toy hot dogs that you give to dogs. Maybe not the chewiest thing I've ever eaten but it was up there with Doublemint. And the fries - I remember Five Guys fries being the BEST! So when this little container arrives with another shovel-full of fries dumped over everything in the bag because they wouldn't fit in the container, I was WELL impressed. And you remember in Theme Park where you upped the amount of salt on the fries to make people go next door to the drinks stall to get a soda? Yeah: that. But the banana milkshake? Awesome. Just get one of those and go.

Came here for a quick bite to eat before heading to Digbeth for a gig and have been to Five Guys before in the past and the food is always really tasty - much better than Mcdonalds etc - but at over £20 for two burgers, fries and a drink this really is quite expensive for a fast food joint. However the burgers are delicious and you can see them being made while you wait and the staff are friendly and helpful but just find the layout of the restaurant quite cold but then again the whole point of the visit was for a quick bite to eat so we didn't stay very long, so not really an issue. Would I go again? Yes. Although expensive the burgers are absolutely amazing and so so tasty.

Staff show no sense of urgency, do not communicate with each other well and appear to be unfamiliar with basic tasks. Would review the food but I had to leave to get my train so I never got any.

Loved the food got hot delivery from Deliveroo the food was lovely and the extra chips in the bottom of the bag are a nice touch. Highly advertised

This is the most amazing burger place I have been to! It’s so delicious it really bring happiness and joy to your day highly recommend!! :)

Good food for a really good price. Everything was fast and delicious. Staff was friendly and quite helpful.

This is a walk-in establishment where you can eat in or take away. The food menu is rich and varied, the portion sizes are good to. The serving staff are friendly and helpful, the site is also disable friendly so access is no issue. Drinks......

Great burger and fries. The milkshakes are to die for but its very very expensive for a burger and chips. This is my main issue with Five Guys.

Ridiculously overpriced - I paid over £10 for a burger and small fries. Food little better than McDonalds and service unfriendly.

Big fan of Five Guys, but have something of a suspicion of most station-based branches of things which tend to be a bit hit or miss. The compact nature of the branch also worried me a bit. But - despite being incredibly busy - everything...

Nice unit in New Street Station offering high quality Burger Meal. Good quality and reasonable. Not cheap and comparably the service was not of a high standard and the store wasn’t even busy. It lacked the friendliness and decency of telling the customer what how...

Situated inside Birmingham New Street Station First visit ordered cheeseburger at £7.95. I expected fries but was asked if I wanted to add them so declined. Glad I did as I was then asked if I wanted complimentary fries and given loads. Burger itself was...

Nice convenient train station unit serving the usual high quality burgers for the price of a small mortgage This store is ideal for passing trade, being stuck in the corner of a dark station doesn’t add to the experience but if it’s just the food...

If you like burgers, you must try Five Guys. Expensive, yes, compared to burgers that aren't as good. Compared to the usual chains available at train stations, this is proper luxury. Five Guys while you wait for your train? Result!

Just amazing. The best burger. On par with hard rock café. Loved it. Friendly staff amazing meal. WHY THE NEGATIVE REVIEWS!!!!?????

Convenient spot in the Bull Ring shopping centre. This is one of three outlets in Birmingham, and it's at least as good as the others. The food is great - probably the best fast food burgers you will get, but that is reflected in a...

High price but good food. Service was quick but nothing to exceptional. No peanuts available unlike some other locations. Unlimited drink price is excessive.

I had my usual dog and chips but what a disappointment. Not sure if it was overcooked or just a bad batch but it tasted awful. The new developed New Street Station retail bits is bright and cheerful. This is tucked away with no natural...

Went in for takeout for our teenage kids. Small choice of menu with free toppings. Order taken and about 5 mins to prep. Friendly staff. Burgers although expensive are tasty. A nice treat every now and then

Wonderful burger had here on a Saturday lunchtime. Nicely seasoned, succulent patty, toasted bun, comprehensive range of soft drinks from an advanced vending machine. My first visit and a surprisingly high quality one.

This was my first visit to five guys as the high cost puts me off. I was very pleased to be served by the nicest and most friendly girl who talked me through the menu and took my order. I was given my order number...

Love a five guys, the small burgers are more than adequate and generous with the fries. Not the nicest Five Guys, bit slow on service, having open kitchen you could see their was no reason for this. However it was a good burger meeting expectations.

Make no mistake about it, this is glorified fast food in a non-glorified setting! The menu is on the wall, you feel pressured to order quickly, you pay (a lot! 😲), walk away from the counter and wait for the servers to shout that your...

Food was spot on, very expensive i must say but great selection of drinks!! Drinks iv never seen before. There is better value for money if I’m honest.

Dead simple to find in the Bullring restaurant outside area. Served quickly. Chips were tasty. Price average for 5 Guys.

Good fast food and loads of choice. Best fast food burger joint. You can select the condiments you like so a really personalised fast food

Burgers were lovely, i had the bacon cheeseburger and even writing this review is making me hungry for it again. Portion of chips was huge and they had a nice taste to them. Only thing I would say is the price is a bit high...

Wow very impressed with this one. Burgers out of this world and the Strawberry Milk shake with cream just a dream

Visited late one evening in November 2018 when some of the other local places had closed. Fast, very good quality, and the chips are a vast improvement on usual fast food fare. Relatively expensive but not disproportionately so. Recommended.

I'm from Tampa . Went into 5 Guys at Birmingham..ordered two bacon cheeseburgers with fries and 2 milk shakes. My bill $49.60....exact same meal in Tampa at 5 guys is less than $25. Anyone who goes in here is bigger fool than I am if...

Went here recently pre a concert at Arena Birmingham. The food itself is very tasty I enjoyed my Bacon Cheese Burger with a few of the “free” toppings and medium fries together with a salted caramel milk shake, but the food & drinks here are...

Had a great first time at Five Guys also thanks to the extremely friendly and helpful staff. Went all the way with the bacon cheese and enjoyed a strawberry peanut shake.

Some colleagues and I popped into here to grab a quick bite to eat on a lunch break. The venue itself was so clean, staff were attentive and the restaurant was nice and empty for a lunch time. There was a good selection of food...

After a long day in Birmingham with my daughter, we needed to eat before getting the train home. Our first choice, Eds Easy Diner had a new chef with a 35 minute wait on food. We didnt want to miss the train so ended up...

This was the second time I had visited this restaurant as its not as busy as some of the others. The young woman at the till was so smiley and friendly! I waited a short while for my order and sat down to eat. A...

I was travelling to London went there for a quick bite. It was first time at five guys and it was good. The burger was good and the fries was very tasty.

went there as was waiting for a train that was delayed. I am vegan so decided to order the veggie burger but it had loads of onions in it and hardly any mushroom or cheese. With no meat I thought it would be cheaper but...

Nice food - however there is only one toilet facility in this branch and my girlfriend waited outside the bathroom door for a few minutes assuming someone was using it. Moments later a lady came in to the branch and waited behind my girlfriend -...

My first time at Five Guys and all I can say is amazing! Had a bacon and cheese burger ..... yum yum! The two guys serving were really friendly too.

To the left of the main entrance inside new street station. Good seating inside and outside in the walkway. Super service and food arrived quickly and to order. For a station restaurant it was very good and typical five guys quality.

I remember having my first Five Guys' burger in Baltimore about 10 years ago and being impressed at how good the quality was, so I am really pleased that the franchise has moved across the pond. What I like about Five Guys is that the...

We tumbled out of New Street Station looking for somewhere to have a quick burger and thought we'd struck lucky - how wrong we were ! Five Guys looks like a typical American burger bar but you can always get a coffee in America -...

Needed a quick eat and had never been so we thought we would try it. No children's menu so you have to just buy a small adult burger. Now pricing is probably more reasonable if you want to try and put every topping they offer...

Five Guys is expensive but what you get is really good and you can never eat it all the portion sizes are huge!!

I thought I’d try Five Guys for the first time while travelling with work. The lasting memory of the visit would probably be the price. £15 for a burger, chips and drink is pretty extortionate for fast food. However, it was pretty good, albeit greasy....

If you want to hear about Five Guys actual Burgers then this review isn't for you... As most can appreciate money is getting tighter & we have to be careful where we spend our pennies so we felt more than a little aggrieved at our...

Pros Very tasty burger Choice of drinks - I tried 5/6 (not full cups!) and many flavours just not prevalent elsewhere Good sized portion Service Cons Chips v.salty Layout less nice than other branches in Birmingham (but to be expected at a station!) Price point...

First time we have eaten in a UK branch having been fortunate to eat in several US branches. The service was good and the quality excellent.

It was definitely one of the best burgers I've had in a very long time! And I'm a fussy Italian... it was just right, however I think its a bit too expensive...

Okay, so this was my first experience of Five guys and being a burger fiend it was about time. We stumbled across the restaurant as its quite off the beaten track. It is expensive. I had a bacon cheeseburger which is 2 patties, a little...

So they intice you in with a price but that's before vat is added so what was an expensive burger just got more expensive. £26 for 2 double cheese burgers and 1 chips plus 2 drinks. Rip off Britain never again!

Great to get off the train and to find this place, after a rubbish offering on the train from London in First Class. Cheese burger served with mushrooms, onions and jalapenos perferctly with a nice cold bottle of bud! Consistently good food but not cheap.

No different to any other Five Guys. Good service, really good food. Not to busy. There was one guy who I think had learning difficulties who was really friendly.

It's ok and better than the 2 big chains but it is just a burger and compared to the rest it's over priced. There are better burger franchises that are in a similar price range but offer you a more refined experience. I would not...

This establishment is overpriced, overrated for nothing special. The buns were soft and could have done with crisping up a bit. Wouldn't return.

We decided have lunch at five guys with our now 2 yr old daughter. The service was amazing. The woman at the counter was very polite as it was our first time at the restaurant the waitress was more than happy to go through the...

This was my third time eating at Five Guys & I have to say it's better than McDonalds but at three times the price! The foot itself is lacking and tips more towards the obvious fast food setup than the gourmet angle that it's price...

a nice burger and i like the variety on the drinks dispenser. a bit overpriced for a fast food chain considering you could get the same at maccys for less

Been here a few times..First time it was ok so I wanted to try again..Wish I didnt..Burger was terrible the grease and fat what was dripping into the foil was horrible..so messy! Not a tasty burger at all.. I cant say the fries are good...

Great burgers at a reasonable cost too. The little burgers and fries and just enough but for more money, you got lots of good at a great value. Definitely worth a visit.

Always been curious about this place and I finally visited a couple of months back. Service was fast and the burgers were quite big. I'd definitely come again to eat but not regularly as it's a little expensive. The quality of the foods makes up...

Meaty wholesome burger, skin on fries and optional peanuts. All burgers appeared to be made fresh for each order. Choice of various extra sides available. good service friendly staff.

Really love this place... Though it is a bit pricey, this is reflected in the quality and you can't complain at all. Other fast food chains are getting increasingly expensive with no improvements to quality, whereas Five Guys is spot on. You can have as...

Went to five guys last week and I have to say that the service was impressive, we were lucky to get help from Pablo who was in the till and explained us all the menu when we got there and then later on he was...

I got a burger and cajun fries and I have to say it was the best burger and chips I have had in a long time! The only downfall is that it is quite pricey but you are paying for the quality. The staff are...

Not the cheapest burger you will ever buy but probably one of the best - proper meat with no gimmicky toppings to disguise a lack of taste or flavour necessary in cheap burger chains. If you want a cheap burger go to MacDonalds but in...

I'm afraid that the veggie sandwich left a lot to be desired - just vegetables in a bun, no patty. Weird. The chips were just ok, well cooked but lacking in flavour. Staff were friendly and responsible for me giving two points instead of one!

If you love a juicy burger you MUST try atleast once! It can be pricey but it is well worth it in terms of flavour. Be warned the large chips are more like xxl though... A small chips is more than enough for 2 people.

These burgers are amazing!! I love going here, the food always hits the spot and I love the amount of toppings I can add to my burger! Milkshakes are fantastic!!! Cant go wrong going here for food! Slightly on the expensive side if you add...

Visited here for first time today with husband and two children aged 12 and 6. Ordered food and guy on the till was exceptionally patient and helpful with us first timers. Collected food and 6yo has a complete meltdown as the burger bun had sesame...

Good selection of burgers. Love the fact that when you order you can choose as many toppings as you like from the list. Chips are excellent and always plenty of them.The service is unique in that you wait for your number to be called and...

I'd heard good things about Five Guys, so when I needed to eat in New Street Station, I decided to give it a go. I was glad to be in a queue for once, as I tried to take in the menu, especially the many...

Been told to pop in here by a few friends, now I'll be telling everyone else the same, fantastic food, great service with a smile and an overall nice atmosphere, only criticism would be, as a new customer I did feel a bit rushed and...

This was the first time we had ever been to a 5 Guys store - and it won't be the last! We didn't know the ordering system, but it was very easy. Lots of burgers and other things to choose from, and it was great...

Visited this place for a lunch treat with my boyfriend, it is a bit expensive but you do find a lot of extra fries in the bottom of the bag :) would definitely come back again as food is tasty and fills you up

I have to be honest this place is far too expensive for what you get. The food was greasy and the service was shoddy. I'm not one for complaining but we didn't have a good experience at all, I'm really sorry. If you are going...

Before reading this please be advised i am not a food critic, professional review writer or anything close BUT one thing I do know is a good burger and I have been known to knock a decent burger together myself. Having just visited here for...

So after reading reviews on this place I thought Id try it out. I ordered the small cheeseburger, with ketchup, mustard, fresh onions and lettuce. I also ordered a shake with peanut butter and oreo pieces. This came to around £10. Ive got to say...

Really nice burger and generous portion of fries. Milkshakes were also really good. Its expensive but really filling and i couldn't finish my burger.

Five guys has changed my expectations for a burger! I've tried a few other well known burger places and they still can't beat five guys. The burgers are so tender and the ingredients are incredibly fresh. Get the small fries because they are huge! The...

stopped at Five Guys whilst out shopping, this was the first time I had eaten there. Was really impressed with the pace of service and the burgers. Good place to stop for a quick lunch, staff really friendly.

I've been to and left good reviews for Five Guys in the Bullring and along Broad Street, near Five Ways. This branch however was far worse. The staff were friendly and polite but service was terribly slow, my burger sat there for a good few...

Feeling like a burger with a bit of American "oh yeah baby"? these guys can help. Good honest cheeseburger with bacon (of course), freshly made and worth a bit of a wait. And fries - be warned, these folks are VERY generous with the portions;...

For a burger fan like me, this was a great little find. Pros: Burgers are excellent - good size, perfectly cooked, fresh taste. Also the fries - they are VERY generous with the fries, so a "small" could go between two people and the large...

Had a little bacon cheeseburger, fries and a soft drink. The burgers are so good - not fatty or greasy at all, and they taste amazing The only thing that stops me from giving 5 stars to 5 guys, is the price. The price really...

These guys work hard! The burgers aren't cheap but they are all freshly made and a decent size. The chips are made from real spuds and are good portion sizes. Yes you have to wait but I would rather this and know that it is...

If you are fed up of the standard McDonalds/BK plastic food, this is the place to try! Food excellent and staff that actually want to serve you! 10/10!!

Grabbed a quick bite before getting on the train. As you would expect the burger is decent, the Cajun fries are fantastic and the shakes are top notch. Over priced though!