Rollercoaster Restaurant in Staffordshire Moorlands - Phone Number, Reservations, Reviews

Staff very friendly and helpful the food was excellent when your food comes by roller coaster is the best part about the restaurant

It was 'ok'. The best bits were the gimmick of the food being delivered from above, my daughter's mocktail and the smiler burger. But were far outweighed by some staff who were clearly rushed off their feet, waiting 10 minutes for 1 party's food while everything else was there, having to use a qr code to access the menu and order, not having enough cutlery... My 12 year old and 16 year old enjoyed the experience but it doesn't represent value for money in my opinion and really lacking any quality customer service.

This restaurant is definitely a gimmick I'm glad we came but I don't think we'd come back. The food got stuck on the rollercoaster multiple times. At one point we were getting sprite sent to us with every order and we didn't know why. We shared them out with the other guests. The food was really good and we thought enjoyed it. Had this been a normal waited table we would come back but as the whole point of the restaurant is the rollercoaster it was a bit of a running joke. Thank god for the telescopic pole used to get out brilliant food to us

You go for the experience not the food. Although the Food was okay cocktails were better. They need to do something about the timings daughter and I nearly finished our mains and husbands Haddenham arrived.

Concept of restaurant great. Was better when ipads were allocated to tables. Had to order via QR code and struggled with the Internet. No paper menus for this issue. Waiter had to them take the order on paper for us to walk to the till and go through it all again. Condiments and cutlery not stocked on table. One of the orders came wrong. Food average. Pudding terrible. Would not return again.

Food is average but worth the experience we had so much fun 😁 and in average of what you spend at the places dotted round the park for chips, burgers and hot dogs it's really not that much different In price.

Wow... We had high hopes. The place could be incredible. But sadly, it's nothing but a gimmick as the food is shockingly bad. My son had a chicken burger which looked like it had been on a coaster when cut arrived Mine turned up 10 minutes later when he was finishing and I had the 'nemesis reborn ' burger. The lettuce was brown around the edges. My burger was cold and had a nasty texture. I really would have asked for a refund, but wanted to get on with our day.

We sent a burger back for being cold three times! Avoid and have a burger from one of the self service places in the park same average burger for half the price

We had a lovely dining experience here on my daughter's birthday celebration. We ordered the birthday cake and teddy that made my daughter so happy. It was also fun when everyone's singing whenever the birthday song is played. We also ordered 4 mains for adults and 1 kids menu. The food is okay, portion is big, taste is acceptable. We were happy as we didn't expect a michelin star food quality, we were there for the experience and a decent tasting food. Server Iffy gave an outstanding service and made sure we had the best time.

Amazing service. Lauren went out of her way to be able to accommodate our group today. Thank you

What a stupid concept, and faff. Just want to order food from a physical menu without having to log in and create accounts.

Food awful desert came before main course. Takes ages to get served.

Thanks to our waitress Vicky to make our visit memorable! Best food in the park

It's a nice concept, but executed poorly. It took an hour for four burgers. Food prices not bad but drink prices are very high. The blue lighting also makes the food look weird.

It doesn't have an extensive menu but that's not what you go for, kids loved the atmosphere and watching the food come rolling down. Didn't think it was too expensive either although we did get the Merlin pass discount. Rollercoaster shaped chips were a novelty as well, enjoyable experience all round.

Such a great concept for a restaurant with cool theming including the rides in the park. We ordered a cappuccino and a corona and it took 15 minutes to arrive to the table, was understandable as they were quite busy but the 45 minute food wait wasn’t. When we arrived to the restaurant the lady seating people to their tables told us the food would only take 20 minutes. Chips were cold and the lettuce in my burger looked like it had been sat underneath the hot light for the whole 45 minutes. My boyfriend ordered the smiler burger, looks so cool with the charcoal smiler face but had the weirdest smell. The food wait was longer than the queue was for smiler, at least the smiler was worth it.

I went there last year and it was delicious

Very poor food and we as a family got all our food 5 mins apart and none of us weed impressed. Staff were lovely though .to be honest I have never complained about anywhere I have eaten until today .I ordered gammon with pinapple no pinapple only dry gammon served with dry lettuce chips were cold .sorry to say but worst srlet up and meal I've ever had .very bland and dry .

Definitely a fun and unique experience, prices in the Australian average... ps if I can give you some advice, don't drink coke because it's horrible and has nothing to do with the original one!!!

Honestly the worst food I've eaten in a long time. First meal I ordered was a chicken breast burger, I asked befor ordering if it was a breast or that ground up mix some places use. Told was a breast. It wasn't. It was a dry slab of breaded nugget at best. Asked for a replacement meal after a bite. Simple cheeseburger instead. It came very fast, but unfortunately was worse than the attempted chicken "breast". Akin to chewing on rubbery plastic. Staff on the floor were great with the issue/s. But the food, such a let down. Great atmosphere and customer service, just let down so much on the food. Left without having any real meal and ate some crisps and biscuits instead because we'll, nothing else open nearby

My family have been big fans of the rollercoaster restaurant for years. We've been more or less every year since it opened, most recently in July 2024. The theme is great fun and the atmosphere is perfect for a theme park. That said, the experience has got worse every single year. This year my daughter commented that she could have got her dinner (Wicker Man chicken and waffles) from her underfunded state school canteen for £3.50. At the rollercoaster restaurant it was £17.45. And I mean the exact same food: same nuggets, same waffle... Identical. Obviously I'm not expecting to pay the same, but if I'm spending the best part of £20 per head on mains, I want something better than school canteen food! Don't get me started on the price of drinks. A second round would have meant arranging a second mortgage! They should provide a financial advisor to help customers with the drinks menu. I think Merlin have outsourced all catering at Alton Towers to a company called Aramark, who according to their website specialise in hospital and college catering amongst other things. This has not gone well. Quality has nose dived across the park - but it's worst at the rollercoaster restaurant. In the end we spent over £150 to feed a family of four with reheated frozen grot, delivered on an overhead track. I'm genuinely sad to say, we won't be back. When we return to Alton Towers, we'll be taking a packed lunch or heading off in the car for a pub dinner.

Bit loud and had to keep asking for cutlery, but the food was good. Good portions as well. Great experience

Our food got stuck on the rollercoaster....food not really great. Our table host was nice. Price-quality ratio not good. It's mainly about the experience.

Such a cool concept to have your food whizz down to you on rails! Recommend booking a table in advance as this place is VERY popular. The Nemesis Reborn burger was amazing!

Fantastic experience, Lauren truly made it a fab birthday for us! The food could be better but the staff and atmosphere make up for it :)

full stars for the friendly staff and theming. however, it took ages for the drinks to come and even longer for the food. a side salad was missing and i had to ask a waiter to get that sorted. the chicken was so dry and i also found a bone in it. the quality of the food was seriously lacking. i thought i would get a wuality meal for the price, unfortunately it did taste like school dinner.

Unusual but enjoyable theme. Food is average and very overpriced.

Crazy riot of a venue with nice staff and some funky bites. Oh yeah it has coaster delivery service. Complex app based order system but it all got there in the end, no dramas.

Food was very nice it was very cool how the food came down on a roller coaster defintly a cool experience and would definitely recommend to come here will be back soon very worth the experience

The food was good. Joe was wonderful and was extremely helpful with our special requirements

Food is pretty poor tbh. Extremely overpriced. Drinks are extortionate. Staff are very friendly & helpful though, so they should be praised. Don’t think it’s a placed I’d go back too, sadly.

Very disappointed, first of all we had no cutlery, so asked a member of staff twice for some. They asked what we wanted and didn't understand the term cutlery, so said knives and forks, with which the waitress just wondered around aimlessly and didn't return to our table, my daughter had to then get some from another empty table. My starter didn't arrive and after asking the same waiter twice and being advised he will follow up with the kitchen nothing arrived, so when I approached him for a third time he appeared shocked, so asked for the manager and requested a refund for the starter which begrudgingly gave me the cash back. Food was very poor and didn't come with the extras I had paid for, with the curly fries undercooked. After this experience next time we visit will look for an eatery outside of the main park.

Had a great time at the rollercoaster restaurant, service was really good & the waiter was very helpful in explaining the concept & ordering process. Really enjoyed the theme & watching the orders zooming around on the rails. The burgers were awsome & was really nice to have a few pints after a long day in the theme park.

Rollercoaster Restaurant is a novelty, Food is average across the board but definitely one of the better of choices across the park, over priced as with all Merlin food outlets.

I'm like 100 and still got ID'ed for a drink 🍸

Staying at the resort food options are limited and the recommendation is to book ahead. First evening we went here. First impressions were a smoky restaurant, and what seems to be the lack of customer engagement / real interest with food ordering via an app. The menu was very limited in any nutritional value and variety in general When you have finished your order, you then wait to watch your food being delivered inside metallic bowls strapped onto mini food trucks on rails. This novelty was interesting for about 5 minutes. . When the food did arrive, it had the look and taste of budget supermarket food that wasn’t cooked or presented very well. Deep fried and / or microwaved by the looks of things. Rice and chicken goujons were exceptionally poor. Macaroni cheese beyond poor. Chips poor - actually smelled funny. 3 cheese selection poor. All very poor. I declined to order anything from the adult mains as it was north of £15 and based on what I saw the kids eat thought better. Looking ahead, things can only get better (I hope).

What a shocker of an evening. We have visited The rollercoaster restaurant at least 5 times since it first opened, probably more so felt safe in booking it for this trip to the resort after a 3 year break.. Boy, what a mistake! Food is clearly microwaved to within an inch of its life so made some of the food so hard that it was impossible to chew, meals came out on the track without numbers and sometimes receipts so we all had to open strangers food to check as they did to us which is not the customers fault .. Many items got stuck on the track so had to wait for that, meals didn’t come out with their sides so we were waiting more than eating. We complained about the poor food after our starters and because we had eaten 2 of the 4 un overcooked bits of chicken Kofta we were not entitled to a refund! After my husband spoke to the manager they said we could have a dessert free which we weren’t really interested in at this point, to be told 20 mins after we had ordered these that one was out of stock and my cheesecake had still not even arrived so after this we just walked out. Absolute shambles and we will warn anyone against eating here, it’s not even worth it for the novelty ..

The atmosphere is nice and it entertains before and during the meal but the food quality is very very poor. I wasn't expecting much of the place because it's a restaurant in a theme park but even though the bar was so low, they managed to go lower. I was charged 98 pounds only for the food, not counting drinks here. We got two kids meals, and two adult ones. No starters at the beginning but I was still hungry at the end so I decided to order a starter/side of cauliflower wings and it's actually hilarious what I got. We laughed for a good few minutes so I have to give them that at least. It was a connection with my family where even my 1.5 year old laughed as we couldn't stop laughing. I'm adding a photo I took comparing one of the few wings I got with a single piece of sweet corn. I also got chicken breasts in a "ketchup" kind of sauce. It was very sweet, very hard to process everything but I was starving so I couldn't care much about it. The kids meals were ok, I mean, they got chicken nuggets and falafel so it's hard to mess up with that. I'm glad we went because it's still a funny experience. It was like a comedy movie. I saw food getting stuck in the rails and the staff moving it with a stick. I hope they get their own tv show. It would be a good combination of drama and comedy.

Visited on Friday 28th June 2024. Excellent service. Was shown to our table immediately on arrival. Ordered food and received it promptly. Food was excellent and given the venue it was reasonably priced. Drinks were delivered quickly after we ordered. Great atmosphere.

Absolutely loved our visit! We booked a table for our family to visit the restaurant whilst we were staying at the park. On reading the reviews, we came with very low expectations. Well, we absolutely loved it!! The food was exceptional, staff friendly and atmosphere amazing! The meal I wanted from the menu was unavailable but a member of staff came to advise me of this within a few minutes of ordering and I was offered an alternative. I really don't understand the bad reviews. The prices were as you'd expect in a theme park, portion sizes good and food full of flavour. Our kids absolutely loved it, as did we. We had the Nemasis Reborn Burgers and the Salmon with rice. Followed by Chocolate brownies and waffles. Have to admit the birthday tune being played every time someone ordered the brownie was a little irritating after the 15th time 🤣 We would definitely recommend a visit and will be returning again!.

We ordered our food then only 2 dishes came down we waited 25 minutes for the rest and by then the rest of our group had already ate then when brought up they reordered it only half the stuff came again so we had to try and chase down where the rest of our food since at this point we had been there for a hour was they only really started to care when a parent of our group came in to try and get our food, the manager I think was very rude and hinted that we were lying but the younger waiter and waitresses were nice. I wouldn’t go if your younger since it felt like the manager saw we were teenagers and automatically thought we were lying

Terrible, late and expensive food. Mains cold and ice cream warm. The roller coaster thing is cool but that's it.

Great idea, staff wasn't paying much attention to clients our table didn't have glasses or cutlery.. one of the dishes was stuck and we had to prompt the waiter.. nice concept but service wasn't good. We also had an issue to place an order as you need to scan the QR code but internet and WiFi was really bad so it took a while to place the order

Disappointing early evening meal, chicken burger with upgraded soggy fries £21. Extortionate prices for basic microwaved food, never again.

S C R A N. Honestly Tallest Flowers, you know me too well Curvy fries to catch the salt and other condiments. Although Stunted Trousers, You can sodding take your time! You had my dad whinging like a 2 year old and my mother actually began to turn into a Karen!? Actually got the manager involved so I have been told! All she needs now is the trim. Though you did offer compensation which YET AGAIN, my SAFT parents DID NOT ACCEPT!!! You are supposed to take up on that offer and send 10 tubs of curvy fries flying down a rollercoaster track! Thanks for the food, Altered Bowels.

Food didn't get delivered and other guest were messing with your food when it did waited to long so complained got refund left absolutely disgusting service shame carnt give it zero stars

Food rubbish, service even worse. Just because it's something particularly doesn't mean that the customers are happy. In the end you go to a restaurant to eat, not for the show !!!!

Awful overpriced food in a gimmicky setting

An absolutely incredible experience. Such a unique concept that is worth the money. The food came out piping hot, was delicious and the portions are massive. We booked for just before the park closed which meant we didn't have to queue to get out the car park. The music was great and the decor was very well thought out too. It's all pay as you go and any specific changes or dietary requirements can easily be written with your order.

We came to the restaurant 20/06/2024 for mine and my daughter’s birthday! The food arrived quickly and was amazing, Ruth our server was just the best, she went above and beyond, was always ready to help and just so friendly, the ordering service was pretty easy once you’d done it once, we ordered drinks first, then kids meals and then adults meals, prices for food and drink were no more than what we would pay at another restaurant and the kids loved watching the food come down the coaster track! The bbq chicken tenders were definitely a must have, We will definitely visit again

So Alton Towers doesn't have the best of food. However, Rollercoaster restaurant and the food from Nemesis chicken (generator- refueling company) are the exception as far as I'm aware (milkshake and cookies outside curse were pretty nommy too) The burger isn't the best I've ever had but still very tasty. The cajun chips were enjoyable, but maybe a bit too seasoned for my liking. But the best part of the restaurant is the food delivery system, the Rollercoaster! The engineering is a work of art (not an engineer) and very entertaining to watch. It's a whole vibe and made me feel like a kid inside. The music was loud but not overbearing, the brightness was dark but a comfortable dim, and it was a bit smokey from a smoke machine, adding to the vibe. Definitely go at least once while you're staying at Alton Towers.

I love the idea and the staff were really friendly but the food is awful. Dry falafel, over spiced chips, sad salad wilted and warm. Burger was cold. Vegetarian options minimal.

Was unsure if we’d like this or if it would feel too tacky but we all loved our experience here. Food is decent and if you have a Merlin pass is fairly reasonably priced. The atmosphere is very unique and really entertaining. We were “lucky” enough to get a tap where our food did the full loop the loop. This was surprising and entertaining when someone else’s food got stuck and they had to call in the engineers (very on-brand!). Service was attentive and excellent!

Food was terrible and expensive..give it a miss

Came in at lunchtime while in the park, we were seated straightaway but unfortunately it was a nightmare getting the food. We ordered from the QR codes and the food was still sent to different tables accidentally, there were massive delays with the food coming, we had to ask the staff at least 5 or 6 times to double check and get things for us. When we eventually got the food, it was good, but not worth the hassle it took us to get it. It may have been quicker and easier if we’d gone and cooked it ourselves…

Entering the restaurant was quite an experience, I felt like I was going into a club on a Saturday night. The room was dark and the music was really loud. We were quickly shown to our table and the ordering system was explained. Basically you order everything from your phone via an app. Plates, cutlery and condiments are on a shelf that spins around a large pillar, next to your table. Then your food is delivered via roller coaster rails above your head and down to your table in plastic containers which you empty onto your plate. This means the food is cold by the time you are able to eat it. Prices are expensive for what you get, but this is usual in these places. If you order the fudge cake which is listed a a birthday slice, you receive a small teddy with it and happy birthday song is played in the room and staff stand and clap along. This is a nice touch if it’s your birthday but it does happen several times throughout your time there. The chicken burger was very disappointing. The bun was dry and the salad was slimy. So not the best choice. The vegetarian curry was edible but cold. I would try somewhere else next time but wouldn’t say I won’t return to this one at some point

Had an amazing experience in the rollercoaster restaurant. Such an efficient way to order food and drinks, and these both arrived pretty quick after ordering. The food quality was really good and for the price considering the theming etc and experience was really really good. Special shout-out to Ruth who came over to our table to make sure we were ok and chatted to us as well. She wasn't looking after us, but really made the effort with us which was really lovely.

Roller Coaster restaurant in Alton Towers... Such a great idea, your food comes out on rails on lil roller coasters from the kitchen upstairs and doing a loop if sat at certain tables. Simple order process using a QR code. Nice atmosphere with great music, loved it that much. We had lunch there twice

The idea and the concept of the roller coaster restaurant is very cool and definitely something different to your regular restaurant. Staff are very helpful and polite. The food we ordered (x2 adult mains and starters and x2 kids mains and starters) came promptly after ordering, arrived hot and in one piece 🎢🍔. Food price were very reasonable around similar prices to your local pub however alcoholic drinks were not reasonably priced with a pint of Stella at £8.50 and bottle of Corona at £6.50, soft drinks in a glass bottle (coke cola) at £3.50 which I guess is probably your average price to pay when eating out. Booking is definitely essential as a family in front of us got turned away due to not booking in advance as they were fully booked up that day (Saturday). Although the atmosphere is great with the food being delivered, staff being great and the two projectors showing theme park ride short videos and birthday announcements it is definitely a noisy atmosphere or at least it was on a Saturday evening unsure if they have quieter days for people with sensory needs.

For two of us two burgers two starters need 68 pounds no drinks it all come one after next don't have time eat the tables look big for 4/5 people one side table and may have 4/5 people next to you not got lot of space eating

Great experience of having your food and drinks arrive via a 'roller coaster'. Food was good and server was also good

This is all about fun, the food is dreadful and the service is ok. Not sure the waiting staff should be eating and serving at the same time?? Don't expect anything better than at a fair ground or cinema and you won't be disappointed. It was also incredibly salty.

My kids enjoyed the experience. Food was good but ordering was a bit of a pain. The birthday cake was annoying. Every time someone ordered the chocolate cake the birthday song went off. There wasn't an alternative.

So when we ordered you now have to order on your phone. When we ordered a burger it came back burnt then we sent it back and we got it again and it had all the ingredients when the person who ordered does not like those ingredients otherwise the chicken tenders were fine and the chips are nice.

The kids love it. Been back year after year. The alcohol is wet if you are a parent with over 20,000 steps following your children around.

With the place only 1/3rd full I'd have expected much better service. Food to be fair is better than average, luke warm, but tasty. 25 minutes from Ordering for our side dishes to arrive, then 10 minutes later the drinks. Another 10 minutes for two mains to arrive, and the final 2 mains arrived 30 minutes after the side dishes. Do I want to eat the fries on their own without the burger? Should I wait? Will the main be here next? No idea, so you pick, and wait, and pick and by the time the mains have arrived you've eaten half the side dish and whats left is cold. Alton Towers, you owe me £80 for the worst dining service I've ever had and I can't even write a review on the Birmingham attractions because they're all booked up solid for the next 3 months. Thats another £40 a month not to be able to go anywhere.

It's a cute gimmick to have your meals arrive on a rail but it's eye wateringly expensive and unremarkable food. Service is hard to grade because they don't do much other than seat you and bring your drinks but we were there on a pretty quiet day and our table was really dirty :-( my advice is to order kids portions of a few things and call it tapas if you have to eat there.

You pay for the thrill of how it is served but the food came within 2 minutes of ordering cold and clearly prepared. Is it worth £80 for a family of 4 for just mains and a drink? But pretty cool concept that kids enjoyed it.

Do NOT eat here. Unless you want food poisoning!! We was here on the 14th may. Ordered 2 cheeseburgers and chips. It came out 2 minutes after ordering it. Cane stone cold. Half way through my burger in the middle was sloppy and pink! I was up all night with bad stomach cramps and diarrhea!! Luckily my son didn't eat his burger because when I noticed the burger I told him not to eat his. So Luckily he wasn't poorly. But I was!! Would never ever come here again. It was so good years ago. Now it's gone right down hill. AVOID Edit. I have emailed guest services who haven't even replied Edit 2: I have emailed that email address and I've heard absolutely nothing back!!

Fun place to go for a meal! After you order the food is delivered to your table along tracks. Turns up quickly and is nice and hot. Primarily burger / chicken nugget style food but tasty. Staff were really helpful. And the wine was great after a long day on the rides!

Absolutely awful food and terrible selection of options for vegetarians. The menu we saw online was not what was available. No bruschetta on the menu, no scampi on the menu, no salmon on the menu no tomato pasta on the menu. So we only ate nachos and a couple of sides. We are still hungry! Not at all happy. Kids rice was also revolting, it was sticky and mushy. It clearly hadn’t been soaked to wash away the starch and also wasn’t cooked properly. Daughter spat it out. The atmosphere however, was great.

Atmosphere was amazing food was really nice would recommend it and come back

Food was great only issue we had was ordering it not like a normal restaurant you have to order starters then wait before ordering your main then wait to order desert if you order all at once it will all come at once

Great food,amazing staff.A fun meal.👍👍

Food was lovely but took a while to arrive, one of our table had starter and main before the rest of our starters came, but when they did come the food was really nice. Bao buns surprisingly good considering they're transported in metal containers down the rail. Atmosphere is great, the concept is very unique but means you have to wait for food and you don't get to speak to staff much. Our server Debi was really friendly and accommodating - thank you for the great service!

Wanted to try as a bit of an experience and attended with 2 young children, wasn't sure what to expect in terms of quality of food and service but was pleasantly surprised. The food was lovely and arrived at the same time and quickly (so quick we didn't take photos of the food arriving). The atmosphere was great and the restaurant was quiet while we were there. Would definitely recommend for a unique experience. Food, staff and service all great.

Absolutely love this place. The prices are fair and the staff are friendly.

We enjoyed our visit to the Rollercoaster restaurant, it's very quirky, quite loud and flashing lights as expected, you will pay a bit more which is to be expected as it's within Alton Towers park. My son who has autism liked it there even though he doesn't usually deal with that kind of thing, however as a feedback one thing that did make him really agitated (and was even annoying to us) is that when you order a celebration item the screens change, staff clap and happy birthday plays, however I'm sure this system was being abused a bit because every few minutes the birthday system was playing, I think we had 12 or so during our visit which became really annoying and ended up being the reason we left a bit earlier than we planned, I think a few tables just wanted the attention or the little bear but it meant in our situation we probably wouldn't go back again, so something maybe for Alton Towers to consider limiting the system to twice an hour or something or allow people to just buy the bear (I did notice you can order the celebration item without the big fuss).

Very expensive for the quality of food. Restaurant is a gimmick and unique. Unfortunately you have to pay using an app which is an inconvenience when you don't have phone signal and have to use the resorts unsecure WiFi. Noticed food often gets stuck on the rollercoaster so staff have a large pole on hand to sort this.

Such a shame! Been dying to try this place out but heavily disappointed. We went yesterday afternoon and WOULD NOT RECOMMEND! Such a cool idea but the food and execution of the gimmicks is awful. The menu is lacking and massively overprice, the novelty of the rollercoaster delivery is lost when your food is coming down in a metal dog bowl with a lid strapped on -fresh from a microwave and tastes horrid. Plus watching staff have to use a washing pole to push your plates down because they keep getting stuck spoils the illusion. I had the honey chicken with Cajun salt on the chips and it was inedible it all got left, the chicken was slimy and undercooked and the chips were dry rock hard and covered in enough red salt to cover the Sahara desert. No care in the cooking or preparation at all. It’s microwave into a bowl and down a shoot. Which you could find some excuse somewhere if it was cheap and all for the gag of the rollercoaster but it’s priced more than anywhere else on the park, my main for a few prices of chicken and some chips was just under £17! 4 people in our group and not one person ate all the food and when we mentioned it to our waitress that we weren’t happy we just got ‘oh sorry about that’ and then walked off. Annoying when you go for the experience and some good after a day on the park and then you are left QUITE literally with a bitter taste in your mouth. Honestly hate to say it but AVOID as it stands and it wasn’t even busy so no excuses. Side note for credit where due our waitress was lovely on arrival and was very welcoming It just seems they are so used to people being upset they just know to walk away. Didn’t see anyone leave happy and there was a queue for people to leave feedback on the machine which in my experience can never be a great sign. Needs a serious over haul because the idea is cool but just not any good.

Nothing really to complain about, though it's not an exceptional experience or anything. The food is better than the standard Harvester fair, and more interesting options. The delivery method is just fun to experience and watch around the restaurant. They loop through different ride music and theme videos every now and then with lighting changes which is fun, and there's posters around the place of old ride adverts and technical plans. It's a bit pricey but actually cheaper than other places around the park and less of a premium than restaurants in popular European theme parks. Enjoyed the food and the experience, and the staff were attentive.

Love it in here always go when at towers loving the food smiler burger great. Service was brilliant big shout out to Tolulope Alejolowo sorry if miss spelt. Really friendly made sure everything was ok checked on us make sure we were ok ordering. Went again today and saw the interaction with him and the other customers and was really good energy. Amazing work.

Decent food and it's delivered by trolleys direct to your table on an overhead roller coaster.

Luke warm wetherspoons quality food and paying for the entertainment of the rollercoaster delivery system which is not worth it

The idea is nice, service bad. Tea didn't come, we took turns getting a dish. That's why we didn't eat at the same time. Drinks had a special aftertaste. Had to ask for mayo and ketchup even though it was already included in the order. Fun for the kids but not for the parents. Oh yes, the baby changing board looked like a slide, it sloped so diagonally.

2 Pints of Stella. £15. Took 25mins to arrive after repeatedly asking.... I felt sorry for the staff.... Alton Towers management shame on you.

Worth visiting for the novelty and atmosphere (I never thought my food would be doing a loop-the-loop, but it did so and arrived in one piece!), but the food isn't anything special and is a bit pricey for what it is. You get a discount with a merlin pass though which is good.

We ate here last night. We weren't expecting great things because of the terrible reviews but our options were limited. However, we mainly had a good experience. Our son's drink arrived about 20 mins before the rest of ours, but wasn't too much of a big deal. His arrived right after ordering, ours came with our food. The food took about 20 mins to come. It was all hot and really nice. It all arrived together. The only issues we experienced was that the app wouldn't let us pay. It kept giving us an error. They got someone to come over straight away and took a manual order so it wasn't a problem. The only complaint I'd have is that the waitress started clearing away the silver pots that the foot is delivered in whilst we were in the middle of eating. She reached across the front of my son a couple of times whilst he was eating. They were all very friendly but I also found this quite rude. We ordered a birthday fudge slice and teddy which came within 5 mins, along with the happy birthday song and everyone clapping. Overall we had a great experience. The cost wasn't too bad either. In comparison to other places it was about average cost.

Well cool place to eat. Food comes to your table on a tracked coaster from above and then down and round to your table sealed in containers No loops though thank god. Drinks brought to you by your server. Can order on am app as well. Ad you can guess its slightly expensive, but not ridiculous.

Today's visit 100% on point. All staff helpful, good food. No prebooking but we were seated due to availability 4pm. Food order via QR/phone, I requested contactless card payment via the till point as the QR system didn't pick up Google pay.

unfortunately the staff aren’t great and come up with their own laws and don’t abide by the UK law, great place, food - my dads didn’t come for 20 minutes following mine.

Very good restaurant food was lovely well cooked and surprisingly not a bad overall price there was 7 of us and for mains sides deserts and drinks was £175 good price in my opinion for what we had and how many of us there was, themeing was fantastic shows every 30 min and the rollercoasters that bring your food down is fab! Would definitely go back and definitely recommend to anyone who's visiting alton towers 😀

Really super fast service. Very unique restaurant 👌🏻 😋 😍

Not busy when arrived, ordered 3 mains, then waited over half an hour while 2 other tables who arrived after us were served ahead of us. When it did come the gammon i had ordered was hard and dry. Salad was basic lettuce, tomato and cucumber. My wife enjoyed her veggie curry. It's a novelty getting food whizzed down a track, but it lost some heat in the process it seemed.

Really lovely and kind staff who were helpful when we weren't sure what to do. Great atmosphere, with the roller coaster show on the wall every 30 mins or so. Food was tasty, not amazing but I think the experience is the main attraction here. Was fun to see the food come down on the mini roller coasters! The mini Wicker Man drinks are so nice!!!

Polite staff, but cold, awful, not fresh food which is extremely overpriced. Price: 2 mains, , 1 side, 1 soft drink, 1 tap water: £50 Desert: £8-9 Quality of food: Sadly, after complaining about my chicken being cold and receiving the again cold, not fresh replacement via our lovely server I was told that the food is not cooked fresh and that the chef had now got rid of the rest of the chicken I received & made more, to better serve future customers that evening (huh?!) At this point my partner had nearly finished her meal, and I did not want to cause further delay. In fact I wanted to get out of the place to be honest. It’s a shame as the lady who served us had a great heart and wanted to do the right thing, but it’s clear that the quality control here is non existent. Zero passion for food whatsoever. It was my partners birthday during our visit, and for that reason only we decided to have a desert: we went for the little moon waffle - honestly at this point we concluded that the establishment simply does not care about customer satisfaction nor the food they serve… The drip of chocolate sauce over the microwave popcorn, the lukewarm waffle, I just can’t describe how annoyed we were to have spend so much on such poor food. Ruined a great day at Alton Towers for us. Please avoid this place, based on this experience I can confidently assure you that it really isn’t worth it. I don’t think the staff think it is either: they give you a tutorial on how to order without their internal system messing up and sending you the wrong food, and that is before you’ve even downloaded their app - save your money and take your family, partner of friend on a separate day out.

Queued inside got told off and moved outside. which was very off putting, we did not know what to do we have never been before, got taken to a table no instructions given but saw a qr code so assumed we scanned it, ordered food but had problems paying on the app no one to ask, thank you to people on the next table Food nice but overpriced as were the drinks and no deserts, which in a restaurant geard towards young people we found suprising

It was really fun to do something different and was really entertaining watching the food go down all the different routes. The music was entertaining and so were the clips about the main rollercoasters in the park. Only issue is our table had no forks or spoons and we weren’t given glasses for our drinks and once we were seated no server spoke to us again, only when I had to ask them for something that should’ve been there.

Prebooked a table for 9 for my birthday on the 20th of april . went in and was sat down straight away. drinks came super quick and so did the rest of the food. there’s so much to look at inside it’s super entertaining especially the clips on the walls with the rides. the staff was also super super nice and gave us everything we needed. went back on the 21st for lunch mid day and was once again sat down straight away and food came really quickly. thankyou for making my weekend special!

We went for dinner at the Rollercoaster Restaurant on Saturday evening after a day in the park! We had a great time, Josh who showed us to our table and explained things was really helpful and friendly! The food came super quick and was really tasty. The menu wasn't massive but that works and we were all able to find something to eat. We loved the way the food arrived and it was good quality. My nephew loved it, he had the best time and really enjoyed the light show during dinner as well. Would definitely recommend.