The best restaurants serving American food in East of England

It is what it is. A hole in the wall in the second floor of the sports centre with tables in front. But offers good views to the sports hall and the swimming pool. Food and drinks as you would expect as well - machine coffee, pre-packed food. If your coffee cup is not quite full, it is topped off with hot water (!). Serving people lovely, though, and prices reasonable. But nobody would come here for the culinary experience….

Took my family there and was hopeful for some nice chicken. When you enter, there are plenty of tables. We found a table for 4 quickly. Noticed the table wasn’t clean and there was food on the seating. There are 6 ordering screens but only 3 were working, The ordering screen was easy to use and I elected to collect from the counter. We waited patiently (hungrily) for 30minutes then decided we need to see what’s happening, the staff member said our order would be with us shortly. 5 minutes later he arrived with a tray of food but no food for our kids, he said it would take 4 minutes. I asked why it took so long and what was the average wait, he said they were struggling due to having 2 large groups and usually orders took between 5-10 minutes. I was not impressed as there seemed to be plenty of staff. My wife ordered grilled chicken tenders and they were served in a cardboard box, when I lifted the box off the tray to pass it to her, a lot of liquid began literally pouring out of the corner. Needed quite a few napkins to mop it up. This liquid was oil (yuck). I ordered a ’Chicktopolis’ burger which was huge and to be fair was very nice. We all ordered skinny fries and there were plenty of them. They were adequate but no more. After 7-8 minutes the staff member arrived with the kids food ( grilled tenders again) and explained they were extremely hot. They were exactly that, they were far too hot to handle so we had to keep them away from the kids for a few minutes more. Once again they were practically swimming in oil and my kids were not impressed. I suspected microwavery as the chicken was very rubbery and chewy. We all ordered milkshakes with our meals and they were average at best, me and my son ordered chocolate but I found it challenging identifying any hint of chocolate. All in all a very underwhelming visit. Whilst we were there, roughly 55minutes, we saw no staff cleaning tables and the place began to look untidy very quickly. I had expected perhaps a different experience from the likes of KFC etc but this was so poor we will definitely not be returning. It was pretty disappointing that they made us wait so long, then they made us wait again for the kids food which was the same as my wife’s order. Why does it take sooo long for chicken And why the hell was the “grilled” chicken swimming in oil ?

Poor, stood there like i was invisible. Walked out.

everything stale..not hot. bacon inside burger looked very old

Came here late at night as everything else nearby was closed. The pizza was fresh, hot, and tasty. The guy working there was polite and friendly. Most importantly, I felt completely fine the next day and beyond, so no issues at all. Overall, a good place—would come back.

Good chips, tasted almost as good as the local chippy!

The food delivered late it’s cold I didn’t enjoy my cold food the fries is got soggy and the burger got cold and the drink was spilled it was a mess ..:(

An hour late, food was cold, order was wrong.

It's such a terrible shame that this once lovely place has really gone downhill. We had to wait for quite a while to be seated, despite having booked a table. It would be far better to have the check-in area nearer to the actual restaurant, not out of sight downstairs. Seated in the lower, rather tatty "overflow area" despite there being empty tables in the nicer area upstairs. Food was just about OK, even though it was brought out in the wrong order. Service OK but not great. Old fashioned method of notebook and pen! They got my Blue Card discount wrong, but we didn't realise until we worked it out at home! (only discounted one meal, should have been the whole food bill). Saw two massive rats outside, one running around the many uncleared, cluttered tables in the garden, and one by the bins next to the carpark. Doubt we'll be returning. Disappointing.

Went here in 20203. Food wasn't great and the place was dirty! Went to Hensby in 2024 and it's completely close. It's the summer holidays so I'm not sure if sure its going to re-open??

Went in Friday evening with a friend for a few cocktails and some food… I was very indecisive on what I wanted as I’m not a big cocktail drinker but very quickly Hayden was there to make that choice easier; not to mention his cocktails were 10/10.

Very nice bar, mood lighting, well decorated and just has a lovely feel. Knowledgeable barman gave great service. Pub has a great range of spirits alongside a good cocktail list. Well worth a visit.

Absolutely appalling service and products, food looks like two weeks old and tastes disgusting, just waisted £40.00, would not advise my family or friends to waist time and money over here. I included pics in a first pic is what it’s so called grilled cheese sandwich 😂

I ordered a coffee milkshake, and then saw one of the specials on the board. I asked if it was too late to change it (it would have been identical price) Rather than provide a decent customer service ..instead she said 'nah its too late'. Then they realised the coffee machine was broken. All of a sudden it wasn't too late to change my order ! I just said I would like a refund in which she responded 'sorry I can't because my manager isn't here'. As far as I'm concerned, thats not my problem. I pushed back against this and said no, I would like a refund. No apology for the inconvenience or any kind of acknowledgement for their mistake. The girl making the milkshakes decided she wanted to butt her nose in, so I started to receive EXTREMELY rude and evil looks from her. She was also highly unprofessional, rolling her eyes at other customers about me and laughing with other staff. It wasn't her business to get involved, and it is vile low levels of customer service. This is disgusting. She also didn't look as if she should have been working in a food service place, with fake eyelashes and nails. On the way out she decided to continue to give me dirty looks - thanks for sealing that further, I will not be returning. I will be ensuring to share on social media about your customer service.

Best fries in Sudbury, always good value for money, fast delivery and always hot when it arrives, and the food is awesome