The best restaurants in Monmouthshire South Wales

the attitude coming from the workers is shocking rude staff don’t go there it’s shitee service is shitee food hair in the food disgusting service

Was really good food was amazing I didn’t care about the food hugenine but I would definably recommend it

Alex Gooch is familiar to us as we buy his products in Hay-on-Wye market so when we came across his bakery and coffee shop in Monmouth we thought it would be worth a visit. How wrong were we. When we walked in I noticed the breakfast muffin on display so ordered one of those for myself along with an americano and cold milk. My wife ordered a pastry and tea with milk. Now I have to admit that both of us did not see the small writing telling us that the cafe is 100% plant based but neither did the staff checked that we knew this. Our tea and coffee came with oat milk which for us ruined our drinks and my muffin came with an apology for plant sausage and plant bacon whatever they are, both of which where disgusting, I could only eat the bread - what a waste of money. I have no problem with what others wish to eat but it would have been nice to have more prominent information via signage and members of staff so that we could have gone elsewhere.

I was making a morning treat run for my department and placing a sizeable order so I elected to order on the app for click and serve so as not to hold up the drive thru or indoor queue with 6 drinks and a pastry during a time when people might be trying to get to work. I thought this seemed the most convenient option as the app told me to click the "I'm here" button when I arrive and then the drinks are brought to the car, once you put your hazards on. When I arrived I went to click the "I'm here" button to find it was gone and a "reorder" button was there. A little frustrated, I went into store to find if my order had been lost or something. I spoke, pleasantly, to a woman, who's name I didn't get unfortunately, who seemed quite annoyed with me. I got halfway through saying "morning, I've placed a click and-..." and she pointed to a pile of pre-made rather cold drinks with a croissant. She then told me, in quite a snippy tone, that it had been sat waiting for a while and that she had been going out in the rain every ten minutes to check if I was there or not.... as if this was my fault? I explained that the app told me to do what I had tried to do and she just talked over me and told me that was wrong, as soon as they get the order they make the order unless I specify a time. Well, there was no option to specify a time in the app.... surely that's the point of the "I'm here" button? Anyway she also told me to just do the drive thru next time as it's more convenient and no one has to go out in the rain then. Yes, well, if I wanted to do the drive thru and hold everyone up then I would have picked that option. I picked the option I wanted to pick for the schedule of my morning. I tried to explain myself a couple more times to try and understand what it was i had supposedly missed but she just kept speaking over me in such a rude tone. This is the first time I've attempted to use the app but it was quite straight forward and gave instructions. It's not my fault if the various manners to deliver the service offered haven't been trained out properly. I'm honestly not contemplating returning - and I had been a regular customer as I work locally. Bit of a slap in the face to be spoken to like that, especially after placing such a large order. Also all the drinks were cold so thanks for that. Waste of near £30. I had to, of course, explain why the drinks were cold to my department..... so they're also now not keen on returning.

We found this as we passed through. Excellent coffee and choice of cakes pastries etc which is what we like. Staff were friendly and hospitable. The cabin is decorated with beautiful Safari animals pictures adding sunshine even indoors. We hadn’t realised it was also cafe for a soft play but it is separate. The garden centre is a real one with bumpy car park and loads of plants. Recommend.

I recommend this place to colleagues following a site visit nearby, having been previously for drinks. When we arrived at 11.30 there were several tables reserved, so the waitress showed me to a table. At this point there was only 1 other person in the cafe. We ordered breakfast comprising of 2 full English, 2 eggs Benedict and a sausage and mushroom sandwich, together with hot drinks. The drinks arrived after about 10 minutes and then we waited. The other reserved tables also started to fill, and these took priority over everything else. After 30 minutes I asked how much longer and the waitress advised ‘not too long’, so we ordered another round of teas and coffee. Still no sign of the food, but the other tables were being served. Eventually at 12.40 ( 1 hour 10 minutes later) out came breakfast. Mine was a bacon sandwich- which I didn’t order and the others all just warm . The miserable lady said I could have the bacon sandwich FOC which I declined. If I wanted a bacon sandwich I would have ordered one. I had no time to wait for my sandwich to be cooked so left without eating. The others eat their Luke warm dishes. We were all stunned that no apology was given , apparently we should have been advised of the hour wait. Naturally had this happened we would have gone elsewhere. In other words our own fault My recommendation is to avoid this place - I also recommend the miserable woman learns how to look after her customers by simply saying “sorry that the wait is longer than expected, please have a refill on your drinks . The waitress at the front desk however was very nice, although she failed to tell us about the delay.

Had a delivery which was very prompt and tasted fab.. Good selection of food and drinks. Friendly staff and good selection

Very friendly staff, but for espresso coffee if you don't put at least 4 sachets of sugar in it it really seems like rat poison.

Absolutely wicked night . Went on a Wednesday and it did not disappoint ! Karaoke was absolutely amazing. Definitely not one to miss that's for sure

Food normally good. Two curry meals cold. Wrong nann bread give. Service by stroppy teenager who could not give two hoots.

THE cctv cameras in toilets pointing in the direction of the urinals is a bit of an alarm .

My friend booked a table for six a good six weeks in advance, only to find on turning up there was no record of our booking. It was only by luck that as the customer foot print was low that we were able to get a table. When we asked what went wrong reference our booking, no explanation was given. This would never have happened under the previous ownership.

This place was great, came in to get a takeaway after work and was greeted by a lovely young lady, she was so polite and accommodating to me and what I like to eat. Food was great, will be coming again!

If you want to be an invisible customer this place is perfect, yay! Not just for 5 mins but a whole 15 mins of standing there being ignored. I’m sure the food’s good but that’s not much use of you can’t actually order it. The Invisible Man, that’s me! It’s great for this!

Dry, tasteless, grilled chicken in the Katsu curry. Very little cheese in the poor quality tuna panini. Drinks good as usual in any Weatherspoons. Service ok.