Based on 69 opinions finded in 1 websites
Based on 69 opinions finded in 1 websites
Nº 344 in 398 in Monmouthshire
Opinions
Ordered a large doner Kabab on the 30th Aug at 7pm in a pitta bread, what I wanted was a traditional kabab in a pitta with salad and lettuce, what I got was a tray of unappetising mush with a full pitta at the bottom, totally pointless. I called on the phone and all I got from the lady who answers was attitude and sarcasm with no aspect of customer service so I will look else where when I am in Monmouth. Very disappointed binned the Kabab.
John McCartan . 2024-08-30
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Absolutely delicious pizza delivered at the exact time requested, the on-line order system was easy. Very happy customers 😋
Keith Jones . 2024-07-27
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We ordered through Foodhub at around 17:30 and the delivery was due to take about 55 minutes. After an hour we contacted the restaurant to make sure they could find us, and they advised the food was just leaving the shop and would be with us in about 15 minutes. Another hour went by and we called again, the staff advised us that there were road closures causing a delay but that the food was on the way. After another 30 minutes passed we received a text notification that the order could not be accepted because we are “too far away” from the restaurant. I rang to clarify with the restaurant as the order had been confirmed hours ago and we had been told it was on its way. A different man answered the phone and rudely said “are you on about the order to Llandogo, we couldn’t get there because the road was closed and we don’t deliver to Llandogo anyway”. At no point in the order process were we told that we are out of their area, nor did anyone telephone us to give us any updates on the order or let us know there was an issue. It would be appreciated if the delivery area could be specified more clearly to customers in future, as on ordering this delivery we entered our address and the order was accepted, and we were even told on phoning the restaurant directly that the food was on the way, which was clearly untrue. This restaurant would benefit from improved communication with customers as we would have taken our custom elsewhere rather than wait 3 hours to eat and be left with no real explanation or food.
Caz Walsh . 2023-12-11
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An absolutely fantastic place to order from! While it may be on the pricier side, we consistently relish every item we order. The extra cost is truly justified, and I'm never left feeling dissatisfied. Their additional pizza crust options are also a delightful bonus. It might not be kind to my waistline, but you can't beat the cheesy bite crust! Many thanks for the wonderful pizzas :)
damian hardy . 2023-11-09
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Had chicken strips meal, been up all night throwing my guts up.
Owen Davies . 2023-09-03
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Consistently good food delivery in a very timely manner and extremely tastie move over there's a new king kebab shop in town.
A P . 2023-07-21
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Ordered twice from here and the food is banging ! The girl who answers the phone must enjoy her job as she sounds really enthusiastic and helpful. Had 2 minor issues with delivery but the sorted them out on both occasions
Jared Morrison . 2023-04-18
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First time visiting here, we were on our way up into trellech area, food was really good, fast service and a good place all round, will use again, food was still hot on arrival too!
Stephen Fry . 2022-12-09
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I ordered a chicken curry and chips it was absolutely revolting I don't know where the chicken was and the curry was disgusting nothing like any curry that you get elsewhere definitely won't Go there again all piled into a tray the fries where all soggy in all it was a absolute mess
Wyndham Methuen . 2022-10-10
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Ordered a lamb doner wrap. Noticed they were not slicing from the doner meat thingy. Asked why. They were lamb shish. 🤢 I told them I Ordered a lamb doner. Was told very rudely that I had Ordered a lamb shish. Unlike the rude staff I speak and understand perfect English. I would never of Ordered a lamb shish because I don't like it. I know what I Ordered. Just walked out and told them they were going to get a bad review. ,£9.00 wasted. Never again.
Deborah Swain . 2022-09-01
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Placed a large order, was ready on time and pizzas we're great.
Ian Bevington (IanBevvo) . 2022-08-21
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Absolutely shocking. Ring up and placed my order and was told my food would be half an hour. Then get a phone saying I'm sorry my boss has cancelled your order cause your to far away!! What's the point in accepting the order then cancelling! Pathetic service
Greg Harley . 2022-08-15
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Dreadful customer service! Bunch of jokers! You should be appalled at your lack of courtesy for a customer who has spent hundreds of pounds supporting your business! Absolutely disgusting behaviour.
Thomas Gould . 2022-07-07
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Absolutely awful. Will Never use again.. Over 2 hours for a delivery and then they forgot my bottle of Pepsi.. Food was cold and they've put their prices up over 10% in recent months.. Oh, and most staff have a very poor command of the English language.. Avoid this place like the plague and go for fish & chips or a delicious dirty burger.
Darren Larner . 2022-06-27
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Camping at Biblins? No problem. Pre ordered food and then these guys delivered meals for 16 campers. Delivered hot and really tasty food for some very hungry campers. Everyone enjoyed the food and were so impressed they were going to head back home via the pizzeria. We will be back next year. Thank guys.
John Morris . 2022-06-15
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Please don't go anywhere else to fill you up. We love this place. I go for the kebab, but the burger looks amazing. Can't fault delivery time. Highly recommended 💯 .
Gareth Heywood . 2022-06-06
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Good food and good service also a bonus they deliver
Jason Evans . 2022-05-22
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brilliant 100% service and food definitely would recomend the best kebab I've EVER had anywhere in the UK 👍🏼👍🏼👍🏼
Margaret Stretton . 2022-04-30
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Food looked very delicious. Menu was so vast I couldn't make up my mind and ended up buying nothing lol. Regretted it 10 mins down the road lol. Next time yummiest, next time.
Terence Mantack . 2022-03-17
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With in 10 minutes of eating a chicken shish could not stop spewing.
s owen . 2021-10-19
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2 times I have bought chicken strips and instantly been sick 20 mins later
Ryan Preece . 2021-09-18
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Terrible service and terrible food. 3 meals messed up and never corrected. Told they might drop correction if the driver comes my way. Never arrived. Chicken shish was soaking wet... like in a puddle wet. Wouldn't answer my call so no money back offered or correction brought.. Wont be eating here again I've given enough chances. Last night was the last straw. King kebab all the way.
Karis Thorne . 2021-09-18
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Ordered from here and the food was lovely will definitely go there again
Nick Teague . 2021-09-07
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After being told we lied when we called to say half our food was missing, we drove down there and the one Bloks was very apologetic and was sorting it, as soon as he was out of ear shot the other bloke was rude and calling us a lier again, will never use again
gamer dood . 2021-08-27
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Really good food at good prices
Helen M . 2021-08-14
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Bunch of cowboys! Last week the pizza was burnt, this week the delivery guy texted to say he’d left the food outside (I know right?) with no food in sight and the delivery bloke accusing me of being a lier! I ended up having to go to the shop to get the food but still had to pay the delivery and service charge. Will never use these guys again. Will actively encourage others to use their competitors up on Monnow street instead!
Paytonleigh Brown . 2021-06-26
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Quick delivery and lovely pizza. Hot and fresh Friendly delivery. Contact less 👍
Alyson Smith . 2020-12-30
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Great pizza and the popcorn chicken and chips were yummy 😋
Koray captainpop . 2020-12-19
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The food tastes absolutelyamazing, very good menu choices including vegetarian options friendly helpful staff, reasonable prices, best takeaway in Monmouth.
Lisa Walsh (NightMare ProGamer) . 2020-12-07
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No form of customer service just rude, I'll mannered and uncouth. The food definitely did Not make up for the bad service. Chips tasted like they had been reheated a couple of times, chicken was still bleeding. Not impressed at all.
little claire . 2020-08-29
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Nice tasty pizza but 2 quid for a sprinkle of extra cheese and 2 quid delivery for half a mile, rip off
Andrew Channon . 2020-08-29
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The chips were okay, but definitely not as good as chip shop ones, the curry sauce was good too. There were a few vegetarian options, and lots of menu choices. It's good for a quick meal, but nothing special.
Amber Wilkes . 2020-08-24
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Burgers OK... But tasteless, undercooked chips and the spicy chips had no spice to them...
Charlotte Morgan . 2020-08-17
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Always good food and polite and prompt delivery
Elaine Lewis . 2020-05-13
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We had 2, 14"pizzas with cheesy bites. Very tasty. Good service and staff were very friendly and polite. Easy to order online. Would recommend.
Galahad . 2020-04-17
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Very easy to order online and great, varied selection. Food arrived within the hour and was piping hot and the icecream was still frozen! I had cheese and tomato calzone with tomato sauce and it was lovely. Chicken wrap was also very good. The burger and chips was freshly cooked and tasty. We also had a side order of garlic mushrooms that were fab 😋
Ally B . 2020-04-11
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Really nice döner kebab with nice sause.
Göztepe . 2020-04-04
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Pizza OK but kebabs are absolutely terrible really hoped it would be better then it is I'd probably order king kebab before this place
Shane wonder . 2020-01-20
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Ordered shish kebab, wrap and curly fries etc all ok but Cheesecake still frozen!
Louise Dando . 2020-01-11
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Lovely tasty food. Quick delivery and arrived hot. Even on a busy Saturdsy night.
Daryl Kift . 2019-12-21
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Amazing food! Reasonable delivery time! X
Tiann Mayers . 2019-12-21
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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129 Opinions
Awful service. Visited today , approximately 1.15 and sat in the garden and ordered our food. 2 people came into the garden about 10 mins after us and hit their meal . After waiting 35 mins we enquired if we had been forgotten, and the surly middle aged lady said they had to cook the fish , even though they were not busy !!!! After another 10 mins we enquired again so 40 min in total the woman and the young boy did not even look up and acknowledge our enquiry so we walked out and hot brilliant service snd food at Wetherspoons .
80 Opinions
Best Haddock and Chips ever tasted. The staff at Kibby's are always pleasant, the premises is spotless. Having had fish and chips locally (Coleford), we drive 13 miles to Chepstow for the experience. Batter is always crisp and compliments the moist fresh fish perfectly. The chips are great too, everything is cooked fresh not left for hours. It is obvious people love the food as the queue is large, so my advice would be to order your food in advance if you can. Well done Kibby's,
194 Opinions
The garden was lovely for children, that is all that is positive about this venue. The food was tasteless and the most disgusting food ever to be served. It was under cooked, with hard vegetables and clear water gravy! How they can charge customers for the slop they served today for Sunday lunch is beyond me. Never in my life have I ever experienced such rudeness from a manger or seen such rubbish food! We won’t be returning, and I’d advise others to not either. Such a shame, with the right chef and proper management, this place could be very popular.