The best restaurants in Guildhall York Yorkshire and The Humber

Very long wait for food. Staff didn't seem interested. When order was eventually placed, it was clear that online orders took priority. Went for 4 x saver sub meals. The cheese and ham ones looked like they'd been sat on! Cookies were very hard. Drinks tasted like carbonated water and nothing else. Toilet was disgusting!

This place has hugely gone downhill over the past few years. The cafe has absolutely no atmosphere - no Christmas decorations, no music and no soul. Staff are not welcoming or friendly. No one told us to order at the counter so we sat for 20 mins waiting to be served. We ordered afternoon tea for two and it was very very average - thankfully we had a voucher, otherwise I would have been fuming to pay £37!! I ordered a kids toastie and asked for a few crisps with it (willing to pay) but was told this is not possible, despite adult toasties coming with crisps. The toilet was absolutely disgusting and had no soap - I mentioned this to the waiter and he said "yeah I know".

Visited yesterday for lunch. I have to say, by far, this is the best Nando's we've ever been to! The food was piping hot and the portions were big. The staff were fantastic, especially the Manager who couldn't do enough for his customers and staff too. Manage to tick a Christmas gift off the list too, from the range of gifts in store. Would highly recommend.

Shocking experience - don't go. The open kitchen was a shocking mess, staff were miserable. Only one waiter serving about 12 tables, so massively slow. I ordered a green tea and had to remind the waiter after 15 minutes. Loads of options were off the menu and the same sad four plates of old sushi went around the conveyor belt for the hour plus that we were in there. I heard another customer ordering a beer, to be told they had run out that day - but previous reviews have reported no beer in stock so this is obviously a lie. I don't blame the staff - but the management obviously take York as a tourist town for granted and don't keep the place clean, properly staffed, or stocked. Absolutely diabolical.

Took my young daughter for afternoon tea, it was busy so needed to wait but it was well worth it. The staff were amazing, very friendly and helpful ( we wanted just one type of sandwich because we don’t eat meat ) and they sorted this without any fuss. The sandwiches and cakes was super tasty and fresh. I would say just couple of down sides, wish my daughter could have had a juice instead of hot drink with the afternoon tea (But she was still very happy with hot chocolate) And toilets are upstairs, maybe not so good for someone with mobility issues. All in all a very good visit and can’t wait to visit again.

Sadly the staff were bordering on rude , especially the lady who appeared to be in charge . There was a tiny space to wait for a table. As I was on my own , the table which had been cleared for me by one of the other staff was not given to me and I was pit at a table next to a door where children were attending a private party. I wanted to order soup but was told it would be ½ hour. Not sure why that would be as it said soup was available from 12 noon and it was simply a case of putting some in a bowl ! This , coupled with a frosty atmosphere was enough to make me leave. There were 3 staff working in thr seating area yet there were uncleaned tables and lots of people who were clearly waiting to order . Sadly , I decided I wasn't particularly welcome and I decided to leave.

So I had the humour with a roti bread. The proportion of humour to bread was ridiculous. There was a massive plate of humous which was delicious by the way but 1 very small pitta like bread. When I asked for more bread I got charged another £2 which made the dish cost nearly £10.

We cannot recommend this cafe highly enough! Very well set out in view of covid rules and regulations- very clean - super friendly staff and a jolly good selection of snacks/meals. Coffee really good. Toilets are on the same floor with excellent facilities.

Popped in for a bite before work and noticed that it was filled with dirty tables which made me want to take away as i went to get my tuna sandwich i noticed a pair of scissors just lying there as i gave it to the guy working he looked completely clueless, once my food was cooked they picked it up with their hands!! and just shoved it in the packaging so when it came to eating it, most of the tuna and cheese was stuck to the top and it was not enjoyable. I wish I went back to complain and get my money back but I just didn't have time by then

We called as members to buy our tickets for the summer season. Since it was lunchtime we stayed for our meal. The daily special was a casserole of beef in red wine with mashed potato and green beans. It was excellent all round, including well prepared meat which was plentiful, tender and succulent. At £10 it was also great value for money. Service was pleasant, helpful and quick. This venture deserves more support.

You can always guarantee a good coffee and a decent pastry, cake and sandwich. Staff were lovely, cafe was clean and the coffee good. Nothing not to like.

Quick stop at Greggs in York. Had a sausage roll, and it was fresh and tasty as always. Staff were friendly, and service was fast. Perfect for a quick bite on the go!

I ordered 3 pizzas a few weeks ago and they never arrived. They took £30 out of my bank account, I tried calling them and emailing them but they never replied. Do not order from here.

Had lunch here when visiting castle howard for the first time on the 5th August. I had the tomato soup, my husband had a duck wrap. The soup was terrible. Tasted like watered down chopped tomatoes. Bland, thin and slightly metallic tasting. Not worth £7.50. Wrap was ok, but prepreapred and starting to go soggy. This cafe needs to seriously up its game to keep up with the prestige of the surroundings. When you've already paid so much for tickets you expect a nice lunch!

Travelling from Nottingham, Bournemouth, Scotland and New Castle. We were looking forward to celebrating in the Greek restaurant. I booked the table for 6 several weeks ago, my reservation was confirmed! However, we arrived on Saturday 26 March in the evening, and the restaurant was closed !! I have had no email or phone call. Extremely disappointing!!