Castle Tea Room in York

Sadly the staff were bordering on rude , especially the lady who appeared to be in charge . There was a tiny space to wait for a table. As I was on my own , the table which had been cleared for me by one of the other staff was not given to me and I was pit at a table next to a door where children were attending a private party. I wanted to order soup but was told it would be ½ hour. Not sure why that would be as it said soup was available from 12 noon and it was simply a case of putting some in a bowl ! This , coupled with a frosty atmosphere was enough to make me leave. There were 3 staff working in thr seating area yet there were uncleaned tables and lots of people who were clearly waiting to order . Sadly , I decided I wasn't particularly welcome and I decided to leave.

Food was nice however it is far more expensive than a regular tea room. Staff were friendly. A sandwich was £10, which is a bit steep when it only comes with a few crisps and a small salad.

Really fussy about where you sit to purchase items, don’t allow to take away breakfast rolls. Disappointing and inconvenient: missing sales due to this. Hardly got a foot through the door before jumping down my throat to say we can’t serve you on those tables.

We had an excellent frit scones and cheese scones & chutney. Well presented and very good service. The scones are large and delightful with speciality teas available. Do try....

Mum and I visited Ripley Castle and went to the tea rooms. We were disappointed with the castle as there was fiming there so couldn't walk in certain areas and any photos had all the film equipment in. It was also a very cold day so only spent about 20 mins there so that was a waste of money. We went in the tea room for a hot drink and a snack as there was nothing we fancied on the lunch menu (prices put us off). Mum had a savoury scone which she loved. I tried it too and it was delicious. I had a fruit scone and cut it a bit thinner on one side, but not that thin for it to crumble as soon as I put butter on. I decided to leave the butter off and just spread with cream but it was in pieces/crumbs, which spoiled it. By the time I finished it looked like a toddler had been sitting there. I found the cappunino too luke warm to enjoy. I have a thing about coffee rarely being hot enough to enjoy in cafes. Not being hot enough means I have to drink it straight away or put a saucer on top to stop it going cold quickly. Expensive coffee for not enjoying. I would have asked for another if it wasn't for mum being there and feeling very embarrassed. Hers was the same but she would never take anything back.

So disappointing that a cafe in such a lovely setting should have such poor service. The wait for food was unacceptable and the food equally poor.

Can't comment on the food as we never received it. We were told that there would be a 30 min wait for food. Which was fine as it was Easter Sunday. But I felt that they could have had a note on the door as people were queueing and leaving the door open and then not staying because they didn't want to wait. We we waited 40mins and then checked on our order. We were then told it would be another 20mins. People who arrived after us had been served so it was clear they had lost our order but there was no explanation or apology so we left.

Very busy but found us a table quickly..dog Friendly which is nice there were some cute characters in there.food and coffee was tasty.service was nice too

Used to be excellent a few years ago. Still a very pleasant place but today the food was lacking any real flavour, quite expensive and not something I'll be bothering to seek out again. A pity they've let standards slip. Are they running it down prior to closing it? Parking was free but now charged for (ok, not expensive and £1 refunded) by quirky and difficult to use machines which react to everything you do very slowly to the extent that you wonder whether they are functioning or not!!

For a visit to a tearoom that is part of a prestigious estate, we were completely underwhelmed. It felt like the decor and furnishings hadn’t changed since our last visit 20 years ago and the quality of the food was basic, especially given the Harrogate prices. We won’t be returning.

Coffee with a friend was ruined by an extremely noisy dog, which the owner was unable to control. I spoke to the manager to ask if they ever request owners take their dogs outside if customers are being disturbed. She said no and was off hand, not giving me eye contact.

Visit to Ripley castle cafe recently was very disappointed : menu food service & parking fine £60! BEWARE PARKING CHARGES!!!!

Arrived and were told that there would be a 20/30 minute wait on food even though there was no one in there. Ended up waiting around 40 minutes for two paninis and a bowl of chips. Food was nice though when it came and staff were friendly but just a shame about the food wait- we watched many other people coming in to chase up their food too. Overall would recommend if you have the time to wait.

Visited after realising we couldn't go in the castle as it was shut on fridays....no notice of this before we went in to pay though. Very pleasant staff, nothing seemed too much trouble at all for them, lovely food, and the biggest fruit scone i have ever seen in my life!!! highly recommend the place.

I don't mind paying a premium for the location and good food but this was pure profiteering. £9 for pate with one slice of toasted bread, £12 for blast furnaced scampi and £8 50 for a ham and picked sandwich between two pieces of sliced bread and some rocket. I cancelled the scone I'd ordered. Go to the local stores across the road. They have tables outside you can sit on and sell pies for £2.50.

Tried their herb scones with caramelised onion, simply delicious and lovely combination. The herb tea was excellent and they operated a table service. Next to Ripley Castle and car park too, will visit again, many thanks!

Very poor service. Hot pannis which were brought first, came with no cutlery. 15 mins later we had to ask where our 4 drinks were, 2 of which were soft drinks, when the pot of tea arrived both cups were still dirty inside. Quite worrying when you cannot get the basics right.

Ordered a sultana scone. Was as dry as sticks. The cheese scone was quite nice but overall disappointed. The tearoom has no character. In fact looked like a nursing home lounge minus the armchairs

We always enjoy a lunch at the Tea Rooms. Food is first class and the Staff are very friendly and helpful plus your dog is also made welcome. There are even treats for your dog!

Stopped on the way over to the Whitby area for a weekend away. Lovely traditional tea rooms in the grounds of a wonderful Castle. It was full/busy when we arrived. We managed to get a table. The staff are excellent here, so friendly and at the end, the man let us have free entry to the castle grounds and gardens because we purchased a coffee and soft drink (when the actual deal is take-a-way hot drinks) with our lunch. Food was lovely; my Wife ordered a Bacon and Brie Panini and I got a toasted cheese scone with chutney and farmhouse pate served with two huge slices of toasted sourdough and salad.

Went for lunch with my Dad, soup was delicious (Honey Roast Parsnip & carrot) and the quiche of the day excellent. Service was good and quick. After a walk round the village we went back for a coffee and mince pie, it’s was busier than before but service was still excellent. My gingerbread got chocolate was amazing! Thank you.

We had had a lovely tour of the castle and decided to get some lunch from the tea room. On entering, almost every table had dirty plates stacked up on them. I went to try and order at the till, to be told it was table service. We entered the tea room just after 2pm, our order wasn’t taken until 14:37. The food then took over 30 minutes to arrive. We only ordered 2 sandwiches, chips and a kids meal. Whilst being there for over 2 hours, there were still tables with dirty plates stacked up on tables next to us. The food was ok, nothing to write home about. but At a cost of over £37 for 2 adults and a child for lunch in a tea room, I didn’t find it to be good value for money, bearing in mind the long wait and the untidy state of the tables around us.

We called in last weekend for a snack and a cuppa. Nice café.. plenty of room ,polite staff, food was fine, tuna sandwiches huge! All good will definitely call back again.

Am really puzzled by previous negative reviews. On Saturday 16th July we visited the cafe and later the Castle grounds.. We found every single member of staff to be charming - friendly, polite and helpful. Although it was lunchtime we only wanted a snack and...

15.10 ! too late for hot food. I can live with that, next choice on the list, cold sandwiches and traditional cafe fayre. My friend had already had a challenging day but for the waitress to produce a ham and grated cheese sandwich on dry...

We arrived at 3pm, seated at 3.05, orders taken at 3.15 - our first choices of 3 x quiche of the day were not available as we were 15 mins past the 3pm cut off. My husband was a little surprised that if the quiches...

Stopped here for lunch while out for a walk. We weren’t sure what to expect after reading the reviews but we were pleasantly surprised. Good prompt service, friendly staff and a really good lunch followed by an excellent ice cream. We’d recommend it

I’m usually dog walking so use the takeaway service. It’s always pretty slow. This weekend there were 3 people waiting in front of me - the first two walked off as they’d been stood for 10 minutes at the window hatch with no acknowledgement. There...

We visit his cafe reularly and it is pleasant and welcoming and the staff are always efficient and friendly. However, as a regular, I find the menu very limited. If the one choice of soup is spiced, that is ruled out for me. Not keen...

So popped in here at about 3pm in hope of having a cup of tea and cake as blowing a gale outside ,on walking in we stood by the sign saying wait to be seated , there was an empty table in corner , as...

I’m not sure why this tearoom sets its prices so high. The coffee is nice but not exceptional and the tea cakes are small & just average in quality. Yet £7 for two regular sized lattes and a further £5.50 two toasted tea-cakes is what...

Good food but very slow service and nothing special.even the take away service is slow. £2 for a cuppa is a bit steep!

We stopped at the cafe for a cup of tea and coffee, you have to wait outside to be seated and we did stand there for a while until someone came, people were sitting outside but there were wasps everywhere so we sat inside. Even...

We're on a walking holiday in the Harrogate area and did a 10 mile circuit from Killingwall, stopping off mid way at Ripley. We visited this tea room and didn't have to wait too long. The tablets etc. were thoroughly cleaned between customers, so we...

Been here several times and was always pleased with the selection, quality and service. Have had 2 visits in September with different people and not so great. The menu has a very reduced selection , I knew this had happened on previous visits but thought...

Waited in queue outside for 15 minutes. No staff approached to greet us. Three empty tables in sight staff walking past us regularly like zombies oblivious to our presence. Shocking management. Went next door to the pub instead

We have been a few times after dog walks ,very friendly staff and a warm welcome.I thought the splitting of snacky things away from the tea rooms would speed service up but it didn't,the sandwiches were ok but the scone well presented was a disappointment...

It is unlikely I shall visit Ripley Tea Rooms again! I have been calling here for a number of years. On a positive note, the girl who served me was very polite. Over recent months the menu has become very limited. The coffee remains good,...

We were visiting the castle grounds and wanted a quick lunch, arrived early because of the kids. Got seated quickly and food arrived soon. Chicken Caesar salad was great as was the avocado egg spinach toast. Kids also satisfied with their choices. Cost reasonable and...

We ate breakfast here very recently, I had a sausage sandwich and the sausages were huge! My husband had a full English breakfast. The service and safety protocols were excellent, we will be back soon!

Dog friendly cafe with helpful staff but expensive food and drinks. Covid safe measures in place. A one off

We waited a long time before being seated outside. The couple in front of us kept being told “one minute” (read as 15!!) Service was extremely poor and the drinks and food distinctly average.

Really fancied a cake after my lunch but having waited an age for someone to acknowledge our existence and take our plates. I decided to take my business elsewhere. Writing this from a lovely cafe in Harrogate with excellent service. Also some of the points...

Nice setting, nice food, pleasant staff. But let themselves down on the social distancing - started OK, with well spaced tables inside and out, a meet & greet point and a single hand-sanitiser station. But the waitress then came to the table and took our...

Lovely lunch here. All the food was freshly cooked and delicious. The service was brilliant and the social measures put in place were great. Will definitely be back.

Our visits to Ripley Castle always start in the Tea Room for elevenses. They are one of the few cafes offering hot buttered crumpets {our favourite}. They have varied menus depending on the time of your visit. The staff are friendly and the service efficient....

Unplanned visit on a wet mid-week drive by, looking for a hot snack and drink. Table service was quick and friendly, food served quick too. Tuna jacket potato was hot and tasty, with fresh salad, but heavy handed on the mayo, circa 50/50 into a...

After reading recent reviews we were unsure of what to expect but were pleasantly surprised by the staff. Upon entering we were seated immediately with tge rest of our party and had a reserved table for 6. Drinks orders were taken promptly with staff conforming...

Stopped here with some friends as we were driving past and wanted some food. Nice place with plenty of seats. Very good service considering how young they all seemed. Some were a bit inexperienced but we're definitely trying very hard. I had the giant Yorkshire...

Being a coffee snob ... only five stars go to places that a flat white or cappuccino gets the thumbs up and a decent slice of cake to go Tea room didn’t disappoint went twice in 24hrs 👍 it’s a thumbs up !

We called today 03/01/2020. We were shown to a table which the member of staff cleared whilst we waited. The table was covered in mess from the last customers but was never wiped or brushed off. We were told by the member of staff that...

Just read some recent reviews and it seems our experience is not an isolated one. Have been once before and the customer service and food was nice. Our friend is currently visiting from South Korea and she loves small, quaint villages so we decided to...

Not sure this place can be classed as Vegetarian friendly as is stated in the description; it wasn’t clear on the menu what food was suitable for vegetarians or not (some things are labelled but not all) I asked the waitress if she could help,...

Although very busy we soon got a table. The waiter was very friendly and gave excellent service. The food was excellent. Would definately visit again

Arrived last week when the Christmas Fair was taking place in the castle grounds.The tea room was busy and we stood in line and waited. A table for four was available and the man seating us asked if we were prepared to share with others in the line. We were not for various reasons, so he asked the two couples behind if they would share and told us we would have to wait. I thought this lacking in sensitivity as he did not know why we didn't want to share. Eventually we were seated. Food was OK but service was slow

I am a relatively 'regular' customer in that I probably visit about 10-12 times a year to meet friends for coffee or have lunch there after a walk with my family members and dogs - and have done this for many years. I had arranged to meet a friend at 11 today, not realising the Christmas Fair was on. However we still met and the café was about half full. We only had coffee and my friend had a scone. TWO TIMES whilst my friend still was drinking her coffee 2 separate staff asked if they could clear our cups! We said no both times as we were not finished. The third time they asked if we had finished and we had so they cleared our cups and plate. We had been there a little over an hour, we were still chatting when we were approached by a man and told he had a long line of people waiting to come in and more or less we had to leave. He said thank you for our understanding but we didn't really have a choice! at that time there a couple of empty tables being cleared and as we paid and left there were only 3 couples waiting - all inside the café so most certainly not a long line. I appreciate it was a busy day but we felt harassed and rushed, certainly not valued customers which I feel we are!

My partner and I did an 8 mile walk this morning and stopped at this cafe in Ripley for much needed lunch and coffee .As we walked in the door it was fairly busy ,there were several empty tables but we followed instructions and stood next to a sign that said "please wait here to be seated " a young waitress walked over to us and without looking at us or speaking to us ,picked up the sign and plonked it right in front of us as if we were somehow planning to help ourselves to one of the empty tables ,we stood there another few minutes being ignored by the other staff and then made the decision to to and have lunch at the Boars Head instead .

Ordered a fruit tea and crumpets here whilst visiting Ripley Castle. Would recommend this to anyone visiting the castle.

We had some nice Tea (Ginger Lemon) with scones.Flat white ,and a hot chocolate.Staff who took the orders was hilarious.

The food is great when you finally manage to be seated! We sat outside for a good 10 mins with various staff passing us but not speaking to us. We finally gave up and went inside where we were shown to a seat and before letting the server disappear and wait another age to have our order taken, we told her we already knew what we wanted. The food didn't disappoint and the cake we had after lunch was lovely too. The problem was a lot of young staff with no proper direction.

We have been often and generally it is pretty good. We were horrified yesterday, however, to see that on every outside table there was a wasp-trap filled with writhing wasps in the process of drowning to death. Our grandchildren, whom we try to influence to be considerate to other species, were horrified and we had to leave the place. We know that some people can't cope with wasps but this is a cruel way to deal with them which sends a bad message about animal welfare, especially to children. There are other, effective and kinder, ways to deter wasps such as hanging up artificial wasp nests.

We visited Saturday, we didn't enjoy it the service was shocking and we sat at the table for ages before someone came to us, when sat there watching the staff don't clean the tables after clearing, the table cloths were dirty, from a general hygiene point of view I would get rid of the table cloths and get your staff wiping tables once cleared, very young staff working who quite clearly don't want to be there and work but quite happily be payed for doing nothing, such a shame as Ripley is a place to visit but the cafe let's it down hugely, train your staff customer serve especially the young teenage girls, or employ proper staff. Very disorganised

Called today for coffee, cake and scones with our daughter, we are local and have been a couple of times before.

Whatever you do dont take an outside table as the place is currently infested with wasps!!! They even have wasp traps on the tables!! The place needs to come with a health warning. inside the nice decor was let down by coffee swilling around the saucer, and the only advice on their low calorie offerings was "we do skimmed milk". But the staff were "lovely" ...

It was a lovely Sunday afternoon and we decided to stop for afternoon tea at the tearoom. We have a small dog and decided to sit outside but were limited for seating as it was rather full. We had a pleasant meal but when I was getting up to go I put my hand down to the seat and got a splinter right down my nail into the 'quick'. When I looked I was sat near a rotting part of the seat, and one or two others were in the same condition. I did tell staff inside including the assistant manager but I was simply told 'yes the seating does need maintaining'. There was absolutely no interest and no apology at all. I've since spent a painful half hour at home trying unsuccessfully to get the spell out. Not the ideal way to spend a lovely Sunday afternoon, and I'm feeling decidedly 'miffed'. Get your outdoor seating area sorted out for goodness sake!!

I am local and have visited here many times when out walking but each time I am left disappointed and it is such a shame. It’s a great spot but I feel like the focus on service just isn’t there and it’s only getting worse. They must rely on one off tourist visits rather than repeat custom. Yesterday I visited with my family and my 4 year old nephew really wanted a tuna cheese melt panini (as in desperate for one, had been talking about it for an hour before we got there!). I appreciate this isn’t on the menu, but as the menu features a tuna sandwich and also a cheese and ham panini, we asked if it was possible to make one, ie swap the ham for tuna before you toast it. We were told no, “the chef doesn’t like us to make requests”. Not even willing to go and ask. The sun came out which was fab but I was worried about my baby getting sun burnt so asked if we could put one of the umbrellas up from an empty table, again told no “we’re not allowed to move them”, so we had to relocate the family to the table with the parasol. At a previous visit recently I had asked for a crumpet or piece of toast for my baby and I was told no they weren’t doing toast, just meals at that time (makes no sense to me, you’re making a massive profit with minimal effort putting a slice of bread in the toaster). Granted these things are not massive, but this attitude of not being willing to do anything I’ve ever asked them to do really puts me off going again, particularly when these are pretty standard requests I could do myself.

The food and drink were good but the service left a lot to be desired. The tea cup had a brown liquid in the bottom. When I asked for another cup I was brought one but the original was left on the table and I had to ask for this to be taken away. The only way I could get extra hot water for the teapot was to take it to the counter and ask for a refill as there were no servers to be seen - they were all chatting in another room. Very disappointing.

Very reasonable prices. Big pot of Yorkshire tea perfectly brewed. Sandwiches come garnished with salad and crisps. Dog bowls provided upon asking. Friendly and professional staff.

Pleasant surroundings overlooking the courtyard. Good freshly prepared and served by friendly attentive staff

I have been to the Castle Tea Room on numerous occasions, but this time, with a larger group - and for lunch instead of just the usual light refreshment. It was chilly outside and the restaurant was in full lunch time swing. But we were quickly accommodated inside at a comfortable table for 6. The menu is varied, with easy choices for everyone in our hard-to-please group. One of us enjoyed the pate platter; soup of the day (vegan) was superb; many choices for vegetarians; cakes are homemade and fresh (lots to choose from so save room -or do as one of us did, and have a piece as your lunch), All of us highly recommend this comfortable, casual place as a detour if you're in the area, or as a respite after walking the castle grounds and deer park.

Arrived at the tearoom to be greeted by a very sallow young lady we asked for a table for seven there was one but we would have liked to be in the more comfortable room but the reply was nothing is set up and this will take too much time not very helpful. We sat down and after a long time the girl came and asked if we were ready to order we asked what cakes were available she replied in the cabinet go and have a look I will come back when you have all made up your mind. In the meantime the lady on the other table was served a scone which she complained about as it was dry and broke into about eight pieces the waitress said to her what do you want me to do about it? She was so rude and unhelpful. She definitely needed a customer service course. After another 20 minutes of waiting the waitress never returned to us so we all left. As mentioned earlier there was SEVEN of us which would have given the cafe a very decent sale but this didn’t seem to bother the waitress. I personally would not recommend this cafe and will not return.

Great coffee (& pots of tea) & wonderful Herb Scones (BIG!), & lovely moist cakes too.-Just right for a bitterly cold April tea time, after a stroll around the Castle grounds. Well sorted for toddlers (books & toys to borrow).

Every time we visit Ripley, we make a point of visiting here. The setting is beautiful - beside the castle. Although it was fairly busy, the wait for food was minimal. The choices on the menu are excellent.

Dog walking is thirsty work,the first good spring day dog walk followed by our first outdoor lunch,nice outside seating with a pleasant waitress ,the food was good and pleasantly priced,lovely homemade,soup.

Nice location in a walled courtyard, a real suntrap. Stopped in on a cycle ride, perfect place for tea and scones, all good quality and decent prices. Service when you sit outside can be a bit haphazard, but staff were nice and friendly.

Shame about this one.. we must have come on a bad day. Visited at 3.45pm (close at 5pm). Waited our turn in doorway in the hope to be seated. To be fair it seemed to be busy inside. Decided to take a seat outside but waited until our turn to ask if it was table service or if we order at counter. After an awkward pause we were told they will come to us. The waitress arrived after a few minutes but we were greeted straight away by being told they don't serve food after 4pm. Not a problem, but a "hello" first would have been nice. Even though we had time, we decided not to eat due to the abruptness of the instruction. After deciding not to leave, we ordered drinks and waited about 10mins. Nice coffee and hot chocolate but can't recommend unfortunately simply down to attitude. It was just a shame but just didn't like being made to feel like we were imposing. Appreciate it was obviously busy inside and we aren't precious but there is no need to be rude. Although I can't recommend this place I can highly recommend the ice cream shop across the road....got food and a smile! :) I guess we all have bad days, but it's nice to be nice!

Had morning coffee,before a lovely walk, then lunch at the tea room in the castle courtyard today. The food was delicious and very reasonably priced. All the staff were exceptionally friendly, especially as just after we arrived a party of 20 walked in without a booking! The cafe was busy anyway so this made it extra hard for them but they handled it in their stride. I will defiantly be going back again, they also made our dogs very welcome and even gave him a dog biscuit. Dogs are allowed only in one section so as not to bother people who don’t have dogs. Well done all of you, I will be back!

This is a bustling cafe serving a delightful menu from breakfast to lunch and afternoon tea. All home baked produce, well presented, hot and reasonable priced. Well worth a visit followed by ice cream at the ripley ice cream shop, a walk around the beautiful grounds and a visit to the Castle is a must.

First visit since it was extended, very pleasant surroundings and lovely coffee. Rather expensive is the downside, but the cake was good!

Called in for coffee today after a lovely walk around Ripley Castle grounds. My friends and I found a table by the window, which had not been cleared after the previous customers. That was not a problem, we chose the table ourselves even though there were others that were clear. We waited 20 minutes for someone to come to our table to clear it and take our order. The staff were aware we were waiting. We spoke to a female member of staff and asked if she could take our order and she said she would do that "when she had time", she was quite offhand and sounded put out that we had asked. The table next to us became vacant and so we moved the dirty dishes from our table onto it to make our wait a little more pleasant. Quite a few other people came in after us and were served by the female staff member who had said she would take our order "when she had time". Eventually a very personable young man served us with courtesy and care, while the female staff member continued her duties with a grumpy demeanour.

The system for take away drinks is awful. The young staff are great and the guy at the til but the woman server at least over 40 had an attitude towards other staff and customers. Next time we come to castle we’re avoiding this place and grab drinks on the way here. Plus it’s alright if your over 40

I visited ripley Castle today to take part in a Segway experience which was excellent. However I visited the cafe before and after and was less than impressed. I went to the counter to order two take away drinks and was looked at by the server as though I’d just insulted him. I was told I will have to wait a while, which I said that’s fine. I was moved by rude servers at least 4 times whilst awaiting my drinks and felt very uncomfortable being moved about. It’s not geared up very well to take drinks away, but more towards eating/drinking inside. I won’t be visiting this cafe again

I live locally and have often been to this cafe . The last 3 occasions have been disappointing and all for the same reason . Food and service was good . When it comes to paying at the counter the staff have been very rude . I know people can be stressed and have a bad day but you need to be polite.

We enjoyed morning coffee with tea cakes and cheese scone, all very good with friendly service and great value .We returned after walking for a late sandwich lunch ,chips and drinks which again was all very good.Thankyou

We called after a bike ride and ordered drinks, two toasted teacakes and a scone. After having been brought the drinks, I popped back in to see where the food was and was told they'd be out in a few minutes. After 30 mins since ordering I went in to pay and said can we cancel the food as we've waited too long. I was told 'we'd came at the wrong time.' I said, 'what time should we have come?' and was responded to with a shrug. We can't recommend the food, but the service wasn't great.

We are here after a bike ride having been here several times before with no problem. However our order was taken quite a simple one! Only got on Latte when we ordered two and then the panini My husband ordered was cheese and ham came as bacon cranberry and Brie??? No we ordered a toasted sandwich, goats cheese panini and a ham and cheese! It was taken back with our server saying no you definitely ordered bacon. No we did not and it was written down wrong... needless to say after repeating our order three times offered the wrong panin twice we conceed and took it!! Then when I asked where our coffee was they brought two out! Really poor service but actually nice food!! Charged for an extra latte to add insult to injury.... poor!

Overall, our experience here was middling. The venue and furnishings are tired looking. The staff seemed pretty tired on our visit too, but not for lack of trying - they were simply very busy and doing their best. The menu and prices are all very fair. It's a good spot to recharge after a walk around the grounds, but I suspect better in summer when the outdoor seating and romantic setting can be better enjoyed.

Smelled awful when we walked in, only 10% full but had to wait to be seated? I Think food and drinks are very overpriced for what they are, £3 for a small tray bake and £3 for a coffee is fair enough if there really well done, there’s however are not. My drink was disgusting I complained but received no refund nor offer of a replacement. Really need to step up there game especially in this day and age when there’s so many other great places to go. Spoiled a rare few hours out with the wife! Shame

My wife and I visited the Castle Tea Room Yesterday (25/10/18) for lunch. We are regular visitors, but will think again before returning. We were shown to a table and given menus. There was steak and ale pie on the board and I was looking forward to it, but after half an hour we still hadn't had our order taken, so we got up and went elsewhere. There are far two many tables for the meagre staff and kitchen facilities, for them to deal with a full house. Pity; I would have liked the pie.

Called in today for lunch. A lady met us where you wait to to seated...she said table 10, we were not shown to our table. just pointed. Could not fault the food and drink, the food came quickly with the hot drinks. After finishing our drinks and meals we waited over 1/2 an hour for our table to be cleared, we then started to pile to plates up on the end of table. Not once were tabled checked. One of our group got up to ask about ordering additional cups of tea and some deserts.

Called in whilst walking along the Nidderdale way. Plenty of staff and very friendly! Wasn’t the nicest coffee I have ever had but my wife enjoyed her hot chocolate and caramel slice. We were also able to feed our daughter so this place ticked all the boxes. It was a touch pricey but to be expected here.

Visited the Cafe but not the Case.We had stopped for a cuppa on our way to Harrogate and were pleasantly surprised! It was a busy, clean and inviting venue and the tea was hot and refreshing. We decided to try the scones , jam and cream.We were not disappointed! I had a no gluten scone which tasted lovely although it was a little crumbly! Was surprised to find a cafe like this, in a small village ,which caters for all diets! The staff, although very busy were all very pleasant.. The food that we saw all looked very nice and generous in portion size and the prices here were not over the top! The grounds looked attractive and the shops interesting. Well worth a stop for refreshments!

I ordered 3 jacket potatoes for myself and my 2 children. 3 (tiny) child portions arrived, I was expecting one adult and 2 child portions. As soon as I pointed out this easy to make error, politely I might add, the waitress snapped at me straight away saying it was my fault I had clearly said 3 child portions.....I was so horrified, in front of visiting family, I just ate the child's portion as didn't want to make a big fuss. It was so small and pathetic, even my 4 year old immediately asked for something else to eat as he was still hungry. It's not the cheapest cafe, in fact I would say it's expensive, so it's bad value for money. I approached the waitress afterwards and said that I thought she had been very rude to me, and she was again rude, saying again I had been in the wrong. (I really don't think I intended to eat a child's portion for myself!). I can highly recommend the castle and grounds, they are great and peaceful, and the staff there are extremely lovely and friendly - take a flask of coffee and a picnic and avoid the terrible cafe! Or go to the pub!

We have visited the tea rooms a couple of times in the week due to visiting the archery classes at the castle. The food is tasty and good value. The service was friendly and attentive. I would recommend the tea rooms to anyone visiting Ripley, especially with children were they made them very welcome.

We called for lunch today, were shown to a table, that had not been cleaned, dirty cloth and covered in crumbs. We turned that table down and moved to another. There were tables around us that had not been cleared of dirty pots, those that had been cleared had not been wiped, one couple next to us was actually brushing the crumbs on to the floor with a menu because it had not been wiped. Chairs were haphazard around the tables, not straightened up when people left. This was not due to lack of staff, we noticed all the staff glancing at the uncleared tables, but obviously hoping someone else would do the work. The staff were in our opinion a bit lazy, doing the minimum. The food was average. On departing my husband told a member of staff the cafe was disgraceful, her answer was we have been busy, in fact staff were standing about and lacked supervision. We met one couple outside who told us they had walked out after seeing the state the tables were in. We are local to the area, regularly drive past, but I am afraid this place will be off our dining list in future.

My husband and I have gone very frequently to the Castle Tea Rooms over the last few years and we cannot understand the poor reviews in Trip Advisor about customer service as we have ALWAYS received excellent service. We are always met at the door and taken straight to a table and our our order has been taken and served promptly. The waiters are friendly without being gushing. The beverages and food are also excellent.

After a lovely visit on the guided tour of the castle . We decided to go for lunch at the tea room . Sat down outside waited 15mins ..two failed attempts to get someone to serve us . We moved inside and were ignored yet again by the staff .

Wanted a cup of coffee advertisement said the best tasting coffee around tried a cup very bitter and strong in a bad way not the hottest either plus at nearly £3a cup not good value will not be goin back

Although weather really sunny and hot, table free in court-yard to sit with my wife and really enjoy our little feast above, after huge Yorkshire breakfast at nearby Boar's Head Inn and tour of Estate gardens. Tasty and filling.

Stopped for lunch with our Jack Russell. Sat inside, as it was too hot for the dog, at a table near the door, and were given a menu immediately. Tea rooms were very busy, but staff warned everyone it was a half hour wait at least for food - nice to be informed, not many places do.