Caffe Nero in York

Absolutely appalling. I called in to get a hot chocolate with my daughter and was “greeted” with a grunt by the boy on the till and served 2 hot chocolates and a chocolate cake. The hot chocolate was lukewarm and the cake was very stale. I stood ignored in the queue for a few of a few minutes with a restless toddler before making my way to the front to ask if I could change the cake. I was offered the same dry cake again so I asked if I could swap for a chocolate muffin. The muffin was equally dry and I wasn’t even offered the £1 difference ( the cake was £3.80 and the muffin was £2.80.not one person apologised. The soft furnishings were also filthy.

The best cappuccinos and pastries are usually made at this branch. The team can’t do enough for you , no matter how busy they are. The place is spotless, always a pleasure to be here. Thank you team!

The customer service of the gentleman wearing a trainee T shirt today was OUTSTANDING and his team at the till were also very good. GOOD OLD FASHIONED CUSTOMER SERVICE BY SOMEONE WHO REALLY CARED.... VERY WELL DONE, AND KEEP BEING YOU.... It was lovely to see and fast becoming a dying skill ..... watch and learn everyone! 💯👍🤩

Caffe Nero Friday 8 November 24 was still serving probably when it shouldnt have been. The Hot Chocolate I chose was the Millionaire and cost nearly £5 served in the paper cup because there were no regular indoor cups left. This was fine because there were no seats left. Now I happen to normally watch Barrista's whilst making my drinks. I like to receive an order that is commensurate with what I pay for. On this occasion I was asked if I wanted the cream. I would not have ordered the Millionaire drink if I hadnt wanted the decadent taste of chocolate cream or the toppings clearly on display. It appears I got neither. I do offer allowances, in this case paper cup and cap. So I didnt notice anything out of the ordinary until we had left the shop expecting what I had paid for when I was extremely disappointed. The Hot Chocolate was tepid. Not even warm. It clearly did not have the Millionaire factor. Far from it. I paid nearly £5 for a drink that I was extremely unhappy about. Unluckily for me Im Disabled and could not have returned as I was in extreme pain. Would I chance going to Caffe Nero again. Dont unless you watch them like a hawk and taste the beverage before leaving the store and taking them to task if there is a problem with your order They only received two stars as my DH stated his Latte was fine, but the other Barrista made that one

Popped in for a quiet coffee. The girl behind the counter clearly couldn't raise a smile or similar. When I was served my coffee in a take out cup, I queried if I could have it in a proper cup as plenty were. She stated they couldn't serve in normal cups at the moment although she hadn't mentioned that when ordering. The customer behind me was then served by another staff member in a normal cup??

One of the better Caffé Nero's in York. Decent coffee, friendly team. Often is too busy.

Our last visit to this dump. Its dirty, understaffed (long queues), dirty pots everywhere not cleared (you have to move them away) and today the toilet was dirty and had no toilet paper. The sheet said the lady toilet check was Tuesday 14 May today is 16th on my visit . Often get paper cups and cake put in cardboard box. Today was the final straw!!

Not dog friendly. Business lost.

After lunch drinks stop while out and about. Ordered on the app, but still not ready by the estimated time. But not a problem, as at least we knew they were freshly made. Very good coffee, and a nice location accessible via an external door, and internal one through Next!

Only Cafe Nero I've been in that's not Dog friendly. Travel all over UK and never been refused until now. Staff say that's because it's in a Next store and it's a Next rule. They watched me walk in, take my coat off and when I got to till told me " No Dogs". Maybe a sign in window would help? Will try others in York to see if this is a "York thing".

Went in at 4.10pm to change my babies nappy and get a to go drink. They close at 4.30 but had already shut the toilets and wouldn’t unlock for a quick nappy change. Never known anywhere close their toilets so early and refuse for a child.

Nice coffee. Friendly atmosphere.

We have been visiting this particular branch for many years with our lovely cockapoo Betsy. But today, we were refused entry by a very official young lady, saying dogs are not allowed. I said to her but we've always been coming here with Betsy, but she just reiterated that dogs are not allowed and asked us to leave. We were so disappointed as we had been travelling for several hours and were so looking forward to a lovely coffee. We have never witnessed any incidents with dogs in any of the Nero branches, just very rude customers at times. People and staff have always made a fuss of Betsy so just can't understand what s changed. Won't be visiting there again or the Next branch.

Very busy little cafe. Staff were great 👍

Lovely coffee. Nice panini s. Nice cake

We went to caffeine Nero but it was over the Christmas period my gran had to sit down and I got the coffees but I waited 20 mins for them and there was only a few seats left the food is overly priced and I wanted one of the festival hot chocolates but they only came in one size which put me off my gran also said that the coffee was only hot not boiling

Always enjoy a light bite and a Cappuccino for me and the missus. Though, it was my turn to pay. Boo Hoo! Coffee always good, followed by something chocolatey. Just the treat to enjoy!

Good place to get quality coffee and tasty sandwiches when at Monks Cross.

This branch always seems painfully slow. Queued for over 15 minutes yesterday and hardly moved, could see it bein another 10 or 15 minutes before getting served. Wouldn't have had time to enjoy the drink so we all just left. Won't be back!

Nice cafe with pleasant atmosphere, good coffee,

Very short staffed but the two colleagues worked so very hard under such difficulties, really busy. They are a credit to the company.

Efficient and courteous service with good coffee

The panini and salad were good. The issues are that the cafe feels unkept. Staff have hair dangling everywhere and don’t appear to know what they are serving. Coffee served in unclean cups. The toilet today was pretty disgusting! Needs some love and attention.

Coffee is good. Staff pretty good. Fridge closed (supplies?) Wet surfaces, chairs on tables over an hour before closing. No milk except skimmed (supply issue).

Called in Friday 1st September on a truly dismal damp day. Great for snacky bits etc,can't go wrong with a chicken and bacon toastie. Good range of drinks, hot or cold. Very popular place.Definitely recommend a visit

There is always a shortage of staff to clear the tables in my mind.

Good coffee but the cookies were average. Friendly staff but the service was quite slow

Saturday morning 10.15am, the place is rammed and only one member of staff, she's coping fantastically still smiling and cheerful (what an asset)but people are walking out because of how busy it is. More staff required

The furniture is absolutely disgusting worn out dirty and needs replacing what a let down

Mixed.On a click and collect I was told there was no coffee to collect and that I didn't understand the app? A team lead then called me back saying that they had the order after all. I complained that I had been patronised by a junior member of the staff but the team lead gave me the drinks and ignored my complaint. Poor customer service but usually no problems , I used to visit here every lunchtime but have started now using next door M&S, always top drawer.Staffing is poor. New staff again, dishwasher broken - everything served in takeaway cups

We visited on a very busy day, long queues and nowhere to sit. The staff were working as fast as they could and if i had to deal with some of the customers that they had, I tell you, I would not be so polite. They would be on the pavement outside. BE KIND.

Excellent staff friendly and good service would recommend it to everyone.

Prices getting a bit steep ....

Good hot coffee and chocolate, nice cake

Amazing customer service from Barista Charlotte today when I was trying to get my app to work and connect it to a voucher I knew I had in my virtual wallet. Thanks so much 😁

I was greeted and tended to with attention by staff members Wendy and Alfie. I enjoy an Americano. My drink was made promptly. This was not my first visit to this particular Cafe Nero store. Under new management, with staff very interested in making customer service improved and of a good standard.

We love this particular Nero. It's our Friday teatime routine to start the weekend off with a lovely americano with hot skimmed milk. Today we were greeted by Charlotte who was very happy in her work and friendly. She helped us figure out where to find a promo cake offer on the app. Charlotte also loves to sing! We enjoyed listening to her wide repatoire. It's so lovely to see someone so happy in their work.

Fast and efficient today and good coffee.

Nice coffee & Chai Tea but seating is limited as quite a small place

Please please sort this cafe out. I come here after work often as it’s one of the only places still open and I don’t know if this is why my coffees are always bad (being closing time soon) but I do notice there are often trainees working here. Which is fine but coffees are very expensive and should be made properly… I have a signature drink that I always get at cafe neros but here it always tastes meh. I’ve lately been getting iced coffees and they always seem to be made lazily. The one I’m drinking down had 5 small ice cubes in it which melted very quickly leaving a slightly cooler than room temperature drink. :( I love cafe nero but this one doesn’t meet the standard of others

Liked it. Good service, nice coffee.

A nice cappuccino, friendly staff.

My first visit for awhile as l stopped going because the place was filthy the service was terrible and atmosphere not relaxing I have to say everything has improved 100% slight niggle the tables aren't cleared quickly enough and while l appreciate they are still short staffed its no good serving people when there isn't any clean tables to sit at

Fabric seats really very grubby

Best tasting coffee out of Costa, Starbucks, McDonalds, Greggs and Cooplands

I asked the barista to surprise me with a hot drink and she made me a wonderful gingerbread coffee. It's wonderful! Thanks

Waited 15 mins while the 2 baristas were having such fun behind the counter. Customers were second fiddle to their convo. Finally got our drinks n they were lukewarm. Sorry won't be heading there again.

Very busy but service was quick. It felt quite cramped seated inside at the back. We had coffee and a muffin each, very tasty.

Very good for been on your own and having a cuppa or soft drink and a bite too eat

Always a huge queue, but a nice environment for what it is

Staff very helpful with adding a special limited-time voucher to the app. Shame app has bugs and didn't then correctly use it, so I'll probably lose it now. Had also sold out of most vegan deserts too 😞

This has to be my new favourite I need a Nero

Its a Caffe Nero nothing more to say

Coffee good. Cleanliness not very good. Staff very friendly and helpful.

Love popping into Caffè Nero for a White Chocolate Mocha and a chat. Lovely service, good coffee. Comfy sofas could be updated but won't stop me from getting my coffee there.

Lovely toasts and tasty coffee, clean and nice place.

Service was prompt and cheerful. Had enough food options to choose from. Although furniture ( especially armchairs) could be a bit cleaner , as it doesn’t look great from customer’s perspective once you’re sat down.

Lots of coffees hot drinks sandwiches available, can be busy at peak times.

Quick service. Good coffee. Highly recommended.

The furniture in this branch is very tired and worn looking. It's also a bit tightly laid out, so noisy when at capacity. However, the coffee is good and food/treats look lovely.

Nice coffee as they seem to vary from shop to shop these days

Love Cafe Nero coffee - always a shame that they are not particularly clean and the toilets leave a lot to be desired - all that said, they should employ cleaners to clean and barristers to serve coffee.....

Very pleasant staff, coffee as normal very nice, ambiance relaxing

Nice drinks, really tasty brownie.

Cheese toastie, coffee n cake were all good. Massive que with just 2 staff working slowed things down and put unnecessary pressure on the staff.

Really good coffee. Very nice staff. Exceptionally clean. Will call again if in the area. Thank you

I love going to Cafe Nero. Just the right size for a coffee shop. Friendly staff; really nice coffee and comfortable seating. Thank you!

More staff would be nice and the furniture requires cleaning or better still changing.

I visited the franchise, which is located inside Next, at 3.15pm with my wife for a usual mid-afternoon tea break. The cafe was practically deserted & there was not the usual queue so we were quickly served. The layout & offers were typical of all Cafe Nero shops.

Good coffee. Nice place as always

This used to be our favourite coffee shop but they have discontinued some of their best products like maple pecan pastry twists and Italian meatball paninni which was what customers appeared to like very much.... So why??!!!!

Worth the wait to make the drink

Cold sitting next to door No decaff coffee Great staff though

One of the worst capucinno ever...

Nice coffee and cake, although as is usual for these places - a bit pricey. Everywhere was clean though. One comical moment - I ordered a brownie and the sales person said to her colleague, when getting it, "these don't look very appetising" - apparently her home made ones are better 😂. Not the best thing to say in front of customers. Fortunately it just made us laugh...

Great experience every time and the staff overcome each challenge with a smile and wonderful professionalism

The sofas and the chairs looks as though they bought them from a second hand shop or Steptoes yard absolute filth, health and safety need calling.

Very friendly and polite staff who provided a great service.

I found the interior very tired and dirty, the tables and floors were not cleaned and cleared regular enough. Very disappointed.

I enjoy going to Nero but since my last visit to the one in vanguard. I am less than impressed. I ordered a tea cake which came in a paper bag, which made the bread really soft and moist, ended up leaving it, wasted my money.

Good coffee pastries and people watching

Have been using this Cafe Nero regularly for a long time but it has deteriorated recently in service and cleanliness. The coffee is quite good but some of the staff are so rude and condescending, they make you feel like you are a inconvenience making them do some work. One girl in particular with blue hair actually barks orders at customers. There are plenty of other options close by M & S, Costa, Starbucks. I will definitely be buying my coffee elsewhere.

It really does need a good clean, moving tables and chairs for a start. The dirt and cobwebs in the corners are unbelievable. The tables are never wiped.

All products are good and plenty of comfortable seating. Tables are not cleared very quickly so you may have to do it yourself, as we have on several occasions. Conveniently located between M&S and Next.

Been going here for ages. Great coffee and cakes not to mention toasted tea cakes. For the first time it missed the boat today. I had to clean the table with sanitiser and serviettes? toasted tea cakes were chewy. Dissapointed !!! Come on Caffè Nero you can do better than that!!!....

It's ok bit pricey for a cup of coffee.

Lots of comfy chairs & sofas Clean . Tasty sundries and coffees etc 😋

Very disappointing - coffee bitter, Yorkshire water is hard, machine filters needs cleaning, or changing frequently. Toilets absolutely dreadful, & not that clean, smell made me feel ill. I won't be going there again.

It's a cafe nero. It's exactly what yoh would expect.

Like all such coffee shops they are expensive and there is a bit of a wait with a lack of staff. Sandwiches were tasteless and indistinguishable from each other. Two large latte and two sandwiches was nearly £15.

Had to wait a while to be served, staff member was quite abrupt, didn't even realise he was waiting for my order for a minute because he was just looking at me no yes please or what can I get you.. The coffee was nice though.

I often frequent Caffè Nero in either Coppergate or Kings Square in York centre and always have a good coffee, food and friendly service Sadly this Caffè Nero stuck inside a Next is one of the worst I’ve been to. Some of the staff are positively surly, none of them appear to want to work here. I’ve been ignored whilst they are carrying on a conversation between themselves. The cafe is often in need of a clean, even more important in these Covid times. I’ve given it several chances, as I am often in this area, but can honestly say I won’t use this Caffè Nero again. Head into town for a great Caffè Nero experience at any of the York centre cafes.

This Cafe Nero branch is unusual as it is situated at the front of the Next clothing store. As such, it feels a bit of an “add-on” as opposed to a proper cafe, if you get my meaning, and doesn’t have the cosy ambience I normally associate with the Cafe Nero chain. Having said that, it is handy to have a Cafe Nero in an area that is otherwise rather short on alternatives. Service has invariably been good when we have visited and we will certainly continue to use this “branch” when we come to Vanguard.

Well done team at Vangarde, Katie and Kirsty amazing service

Being disabled we received excellent customer service from the staff.

Lovely well-made and also looked great too, cup of hazelnut cappuccino. Thank you.

Really helpful staff. My first time scanning test and trace. They took the time to show me what to do. Did 1 of my cappuccinos with 1 shot. Super staff.

Good service and coffee. Barista did have to take my card out of site which could be disconcerting for some people.

They do great flat whites. The brownie although tasted really good, it was extremely dry.

Worst coffee I have had there, cream with Americano was off. Always go to Nero in the York centre as first choice of coffee bar. Door keeps opening as people outside walk by so very cold and windy, not a relaxing place to have coffee. You have to clean tables and chairs yourself, so it must be understaffed.