PATTISERIE VALLERI in York

This place has hugely gone downhill over the past few years. The cafe has absolutely no atmosphere - no Christmas decorations, no music and no soul. Staff are not welcoming or friendly. No one told us to order at the counter so we sat for 20 mins waiting to be served. We ordered afternoon tea for two and it was very very average - thankfully we had a voucher, otherwise I would have been fuming to pay £37!! I ordered a kids toastie and asked for a few crisps with it (willing to pay) but was told this is not possible, despite adult toasties coming with crisps. The toilet was absolutely disgusting and had no soap - I mentioned this to the waiter and he said "yeah I know".

We were in York for the Xmas market. Needed refreshments so called in as we assumed it was a decent quality place. There were two exceptionally busy guys running the place, which was cold. Most customers still had their coats on! No atmosphere or ambience in the place at all - no music, not a Christmas decoration in sight anywhere! The coffee was nice but £11 for a cheese toasty is pushing it I think. The whole of the upstairs was closed off yet people were waiting for tables downstairs. The disabled WC downstairs was out of order and I see from previous reviews that’s been the case for several months. Not good enough. The single WC in working order is up a flight of stairs and in need of a deep clean. I felt for the two people working as they are clearly horrifically understaffed and the whole place just feels unloved and neglected. We won’t be going back.

Called in here before we caught the train home. The young man behind the counter was very pleasant but locked run off his feet , probably because the lady he was working with had one speed and it wasn't fast. The toilets were filthy as well. I think the problem here is yet another company cutting back on staffing but expecting their staff to obtain a high level of customer service.

We had Afternoon Tea and unfortunately didn’t read the reviews beforehand or would have steered clear. This review is by no means here to blame the staff, they are unfairly under extreme pressure to do the jobs of just too many people. Sort this out greedy Patisserie Valerie franchiser’s, spend the money you’re clearly pocketing on more much needed staff, a cleaner, a dedicated barista, heating the cold soulless building and facilities that work and that are clean… oh and sugar in a takeaway cup on each table is not what you should see in a place like PV. York is full of lovely coffee shops and cafes that put this to absolute shame, visit them, take notes and spend some of your fat profits.

Place was absolutely freezing, we had to keep our coats on as did all the other customers. When I asked staff member if they could turn the heating up I was told that it wasn't possible. Teapots and crockery stained, place felt run down. Cake was dry, staff weren't interested when i told them.

WAITED TO BE SEATED, THREE STAFF ON, NOT VERY BUSY WITH 7 CUSTOMERS. PLACED AN ORDER FOR TWO CHRISTMAS SPECIAL LATTE DRINKS. TWO OTHER CUSTOMERS WHO WERE BEHIND US WERE SERVED FIRST, TWO MORE CUSTOMERS WHO WERE SAT NEXT TO US LEFT BEFORE THEIR ORDRER ARRIVED AND AFTER WAITING FOR 35 MINUTES AND A POLITE REMINDER TO THE STAFF, THEY PRESENTED TWO ORDINARY LATTE DRINKS, WHICH WE HAD NOT ORDERED, SO WE POLITELY DECLINED AND LEFT, NOT HAPPY !

Afternoon tea. Fab as usual. Made to feel very welcome. The manager today was a stand in from Leeds and boy does she know about customer service. Down to a fine art. Made us feel so welcome and nothing was too much trouble. Thank you.

Very disappointed, no ambiance, soulless, miserable room. Only had cakes and drinks, cakes mediocre at best. Drinks bland, tasteless, waste of money. Staff unfriendly and unwelcoming. Will not return.

Food was delicious but service was rather slow, totally understand the situation as some days can be more hectic than others and the manager was very understanding when it came to the waiting issues.

Hi . My wife and I visited p v yesterday for an afternoon tea using a voucher. I rang first to see if I could bring my very small mobility scooter. A very nice Italian lady said no problems. On entering the shop , it is quite small downstairs but with a first floor as well. The limited staff were kept very busy but were extremely efficient. Sadly, the disabled toilet was not working, which is downstairs .No matter . The sandwiches 🥪 and cakes arrived along with my milk and my wife's tea. Sadly, there were not many of them . 8 small finger sandwiches and numerous small cakes. The food was very nice. Plain sandwiches not messed around with. The 2 warm scones, along with the obligatory jam and cream, were gorgeous. Also, some very nice cakes as well. Overall, it was a nice experience, although a little expensive. Once again, the staff absolutely brilliant. The food nice. Please mend the toilet 🚻.

Visited the York cafe for afternoon tea. Absolutely gorgeous array of freshly made sandwiches and cakes. We were looked after by Kiarih and Alanis nothing was too much trouble. They are a credit to their company. Well worth a visit.

My girlfriend and I wanted to treat ourselves whilst on a short break to York. We decided to have an afternoon tea and bought via Groupon for Patisserie Valerie hoping to guarantee a good experience. Sadly this was far from our experience. We called in to ask what time was best for us to go, as you can't book in advance. The staff member on the counter was clearly quite stressed and before we could make our enquiry they abruptly said to us that the kitchen was closed and there was only cake and drinks being served. We clarified that we were just asking when was the best time to go back for our afternoon tea. They said 3:30 to 4pm. We went back at half 3 and had to wait for a table to be cleared. There were two tables just finishing off and another waiting for their order. We placed our order and said that we didn't eat meat, so would need the sandwiches to be vegetarian or fish. Our drinks arrived after about 10 minutes in tarnished metal tea pots, one Earl grey and one English breakfast- which were indistinguishable from each other. After 30 minutes we were still waiting foe our food, and so were the other couple who had arrived before us. The food arrived in the dumb waiter, but as the staff member from the counter was placing it onto the trays they noticed a problem, and sent the sandwiches back to the kitchen. Another 5 minutes elapsed before the kitchen staff came down, looking like they were rushing to leave with their bag. A heated interaction took place between the counter staff and kitchen staff then the kitchen staff approached the other couple who had asked for just ham and no mustard - the instructions had been ignored and mustard had been put on. They said there was limited ingredients and they would try and make more plain ham. They then came to us and asked us what our requirements were, we explained we ate fish and dairy but no meat and were told that they had cucumber sandwiches but would see what else they had as there were limited ingredients... Eventually, 50 minutes after arrival, our sandwiches arrived. The scones had gone cold having been sat on the counter for 30 minutes. There were brie, goats cheese and cucumber finger sandwiches, which were actually quite good, a salmon cracker which was good, two scones each (cold, but very nice) and a selection of sickly sweet synthetic defrosted cakes. I would describe the food as average at best on balance, wsit time and customer service unacceptable. Cleanliness poor with tables left uncleared, a stale smell in the cafe and the upstairs toilet in need of a good clean and tidy. The downstairs disabled toilet was out of order. Upstairs had clearly been left all day with no attention, was smelly and strewn this toilet roll and tubes. There were only 3 staff on the premises. One on the counter, one who was waiting on but kept disappearing and a third in the kitchen. All were extreme stressed. The kitchen staff at one point looked like they were about to dissolve into tears. There was no management of staff/quality of service. I assume that they were short of kitchen staff as the kitchen was closed for anything other than cakes, cream teas and afternoon teas. The smell in the cafe was like a dirty mop which was quite off putting. We would have left after 10 minutes had we not paid by Groupon, which incidentally didn't save us any money, the voucher being the same as the cost of the afternoon tea at £25 for two.

The red velvet cake I ordered was a poor version of a popular classic. The cream used was just sugary paste and the sponge was bland.

Quite disappointing really. I don't usually write bad reviews but I really thought this place was supposed to be a bit more high brow, especially based on the prices. We thought we would treat ourselves but wish we hadn't bothered. The carrot cake was dry as ever, it had been clearly sat out for a while even though they are individually wrapped in cellophane to keep them fresh it was almost inedible. The vanilla slice was brought out with half the icing missing and we had to ask for another. The decaf coffee (my partner ordered a flat white) was like piss water and the staff so obviously did not want to be there. The building desperately needs a refresh especially outside. It just seems that the company is on the decline with no effort to improve the customer experience. And it's clear the staff (at least on this particular day) have little to no motivation or passion in their work either. The latte I drank was actually very good and the vanilla slice WITH all its icing was also enjoyable in the end. Hence two stars and not just one 🤣

Cup of tea or coffee and a selection of sandwiches, scones and cakes which are all delicious and if you can’t eat them all you can have them boxed up to take home for later. Staff are friendly but, management the girls are rushed off their feet they need more help. Enough said.

Drinks are good. Food is average. Not the large range of desserts I would have expected which is a shame. Staff are friendly and professional.

Had afternoon tea very nice. Chiara was on her own & run off her feet but she really looked after us nothing was too much trouble & very friendly.

Having been bought an afternoon tea voucher via BuyaGift, we visited during a trip to York. The staff were so nice and friendly. The afternoon tea for two was beautiful, with a nice selection of sandwiches, scones, cakes and plentiful tea. What a lovely way to spend a rainy afternoon in York. We'll definitely visit again.

Wonderful, lovely staff, very friendly, beautiful afternoon tea, can't recommend enough, would love to go again 10/10😊

Excellent customer service and lovely people who cannot help enough. Great food and drinks amazing selection and very tasty. Staff are very helpful and attentive.

The shop looks lovely and the staff were friendly, however there was not even a single vegan option available. Apparently, according to website the brand is vegan friendly with selection of cakes...which seem to be fictional rather than real...do better, Patiesserie Valerie

Called with a voucher on Mother’s Day for afternoon tea. Food was lovely and staff a delight. Only downstairs open. Bathrooms spotless. I can’t fault it for what it is.

Called in Patisserie Valerie for the first time ever during a February mid week break in the York area. I ordered a quiche and my wife a tuna mayo baguette. A quite clearly bored and disinterested young woman took our orders. The food was served...

My partner and I with our baby were in York and was looking for somewhere for a coffee. We came across this store. We went in and it was very busy but there was a table free so we went to sit down and then...

I was given a Christmas voucher for afternoon tea for tea. What a lovely experience as much tea coffee hot chocolate as you want staff were lovely afternoon tea was perfect

How disappointing that you were unable to offer anything gf to accompany my coffee. I was offered salad at 10.30 am!

We got an afternoon tea for two voucher for Christmas and visited today, it was beautiful the lovely lady looked after us and the food was delicious, we would definitely recommend this lovely place xxx

Lovely afternoon tea with my Mum. Food and coffee (free refills) were great and we were very full after we finished! The staff were all so pleasant and helpful. Thank you 😊

We visited Patisserie Valerie when we were in town on New Year Bank holiday as our usual favourites for coffee and light lunch were closed. Staff were attentive in fact almost too much, three times asking us if we were ready to order after only...

Absolutely disgusting. I had a voucher for afternoon tea. The toilets were out of use, half of the walls were damp and had paint falling off them. The waiters and waitresses had no clue what they were doing. Someone just came over and brought me...

Most disappointed experience I ever had in a public venue. Tea, coffe and the so called christmas pancakes were absolutely embarrassing!!

Went for mid morning coffee and cake. Poor service, wrong items brought to table, poor quality cakes and overpriced.

mum and I stopped here to get some refreshments and have a sit down. Never got as far as drinks as we just sat for 20 minutes after ordering waiting for the drinks to arrive, twice I questioned where they were, especially as people after...

Had Eggs Benedict and a coffee here and was quite disappointed. The poached eggs were cooked the way I like, but I believe proper E.B is served with a slice of ham, not a crispy bacon rasher. The hollandaise sauce tasted strange too. A bit...

Service terrible waited 20 mins to be seated then another 30 mins for 2 slices of cakes to arrive (after being reminded several times) Waiters kept on coming to people’s tables with cake and realising it was the wrong table.It was like a real life...

We popped in mid afternoon and stood by the sign saying please wait to be seated, which we did. This placed us directly in view of the member of staff at the till. There was also a member of staff trying and failing to assemble...

Really enjoyable the afternoon tea which had a choice of great teas and cakes. Scones were too dry too eat which put a dampener on the birthday experience (hence the dropped star) but they were short staffed due to illness so we didn't complain.

Came in with my auntie for afternoon tea for two! As a hospitality worker myself it was really nice to be served rather than serving… the staff were lovely, nothing was too much trouble and I’d definitely come again, the young boy who served us...

Sandwiches were lovely and fresh. Cakes were delicious. Scones melted in your mouth with fresh cream and jam. Scones were served warm which was a treat. The room in which you are sat is okay. Feels like you are sitting in a supermarket cafe if...

Overpriced and stale cakes, coffee also was disappointing as was mainly froth. Will never go back and for 17 pound we expected better

Overpriced outing with our precious grandchildren, they chose their cakes and sadly the Red Velvet cake one of our grandchildren chose and the carrot cake my husband chose can only be described as stale! And at £5+ for a slice of cake, this was not...

I thought I'd treat myself to a nice upmarket cake and a sit down! The cakes looked nice in the window. Inside was very dark and dismal, (I know it's a theme but looked a bit shabby.) Upstairs was closed (seems to be a thing...

I was feeling guilty about leaving a bad review, but then I read some of the others on here and realised that my experience wasn't a one-off. The place is strange, in the from the outside it looks quite enticing, but once inside, it looks...

Me and my Mam visited here with a voucher for afternoon tea. Despite the voucher specifying no need to book, we were asked if we had booked and told we would have to wait for an available table because we hadn’t. They were only seating...

Called in for tea and cakes. Had to queue for a table. (Don’t think the upstairs was open). The service was ok but the cakes were very good.

Had afternoon tea at york shop. Was expecting a lovely experience , What a total waste of money. We were seated downstairs where the cafe door constantly left open By customers cuing to get pastries. We had to ask staff to keep closing it as...

Having read previous reviews about this place i was a little sceptical because a few people were so scathing of it. My wife and i got a voucher for Christmas and decided to use it on a day out in York. We were pleasantly surprised,...

Booked the last table for afternoon tea at 12.00 noon. We then read the reviews and thought oh. Well what a lovely afternoon tea we had. Entered the shop to be treated by a member of staff. Took the booking and we were shown to...

Was looking forward to a nice treat, tea and cake with a friend during the Christmas market. Cake arrived but had to wait for the tea.. asked for a clean cup as dirty the tea pots very stained. No toilet rolls in the W.C empty...

We went to patisserie Valerie whilst visiting York Christmas markets. We were using a gift voucher that entitled us to afternoon tea for 2. We had booked before hand but you can just walk straight in. We were served immediately however some people started to...

So bad it was kind of hilarious. Food returned as soon as it came out, and service was just rude. Almost entertaining to see how awful it was as other guests arrived

After 5 star service at the Cheshire Oaks Patisserie Valerie, we were delighted to find them again in York. However, unfortunately for us, only the name was the same! We were kept waiting for a table for two, the upstairs seating was closed, six staff...

Came here for afternoon tea but wasn’t blown away! The decor was dull and looked like it needed updating, the toilets were grim with the tap nearly hanging off, and the food was average! Luckily this was a gift or I’d have been very very...

It was almost empty when we called in for a tea and scones. The cakes didn’t look very appealing or worth the money but the scones were nice. Decor is a bit dull. Unfortunately, someone ( I think an off duty member of staff, or...

The premises was looking a little tired and not like I remembered. The cake was rather synthetic the coffee hot. Staff cheerful and helpful. But found it rather more along the line of Macdonald's food outlet than the name suggests. With prices over the top....

We went in for coffee and a cake in the afternoon. The coffee was lovely and coffee eclair delicious- my husband went retro and had a piece of Black Forest gateau which he said was good too.

The customer service by Linda this morning was absolutely amazing. She is so sweet and welcoming with everyone. Love her energy. Thank you for making me and my friend feel so welcomed :)

We had scones with clotted cream and jam and my mum said they were the best scones she had ever tasted and she eats a lot of scones!!! Service lovely delicious

Service poor, food poor, value poor.atmosphere decent. First time at this place will definitely not be returning.

Went for a club sandwich, absolutely vile plastic ham chicken was undercooked and couldn't chew through it

Disappointing visit to PV last week. Ordered the Chicken Caesar sourdough sandwich. Unfortunately the ingredients listed on the menu seamed to have been substituted in the kitchen, Sourdough by normal bread, caesar dressing by mustard mayo and parmigiano reggiano by cheddar.

I stopped for tea and a cake while shopping. Having been there on previous occasions I asked for a pot of tea and "tart au citron". Apparently they no longer offer the lemon tart and the waitress had no idea what I was talking about....

What a lovely afternoon. My partner and I were gifted an afternoon tea and I have to say it was excellent. Very attentive service and a very nice selection of goodies. I would definitely recommend. The coffee was free flowing and delicious. Thanks Pat Vals...

Went today for afternoon tea, lovely delicate sandwiches and cakes and scones. Very friendly and nice service, the only thing I would ask for is two teabags in the teapots as pots are large for one teabag so was quite weak.

During a visit to York with my mum for her birthday, she chose to have lunch here as all our local patisserie Valerie's have closed down. It looked like a typical patisserie Valerie and we had to wait a short time to be seated which...

Only called for coffee but the cakes are so tempting; however, I did manage to resist. £6 + for two Cappuccino felt a bit pricey!

Vine aquí en un ajetreado domingo por la tarde, las 2 mujeres, el gerente y una mujer más joven estaban muy ocupados, pero nada era demasiado problema para ellos. Mi esposa tiene requisitos dietéticos particulares y cambiaron el jamón por sándwiches de pollo y la bebida caliente por un batido. Comida encantadora y lo recomendaría de nuevo.

Came here for a spot of brunch as have always lived coming here with family. We ordered 2 afternoon teas and eggs benedict royal.

Nos detuvimos para tomar té y café y también comimos bollos con crema y mermelada. El interior era pequeño pero bien organizado y bastante espacioso arriba.

We stopped for coffee but couldn't resist the look of the scones. They were yummy, served hot with jam. Very quick service. A great place to stop.

Very friendly and welcoming staff. Ordered afternoon tea for two with a pot of tea and a mocha. The tea was really nice, quite sweet which is how I like it, and the mocha was very nice and chocolatey. The food came really fast, and nicely presented with different jams on the side as well. Sandwiches didn’t have too much filling in and one or two were slightly soggy from the filling but were nice nevertheless. The quiches were tasty, as well as the scones which were really good! Each cake was really light and fluffy, so overall quality was great. We were checked up on half way through and had a bit of leftovers boxed up for us at the end. Interior looks like it needs a slight refurbish but overall we enjoyed the experience and would consider going back and trying some other things on their menu.

Super place for a lunch or afternoon tea.. Quality food well presented with friendly staff to match.

After using this restaurant in McArther glen, decided to use the one in the City centre. Quality and service still excellent, found it more cramped in this one, hence 4 star. Still found the staff friendly, the place was clean, and the food very edible.

We stopped for afternoon tea with strawberry tart and strawberry gateau, which were delicious. The staff were very friendly. Would certainly recommend.

My wife and I stopped here for nostalgia and a hot drink and a sweet treat. The cream tea for two was very reasonably priced and the scone and jam were lovely. The tea tasted of poor quality. The service was terrible. It's supposed to be table service but I ended up walking to the register to ask for menus. (There were only 4 other tables occupied so not busy). Toilets were not very clean. No music, no atmosphere. It definitely felt like the staff were just winding down stock and time until it shuts for good.

Drinks ok but food a little dry. Quite a long wait on a day when it did not appear busy. Good location for shops and attractions

I have just looked on their website and was excited to see a gluten free range. But when you click on it all the options have wheat in them! False advertising, so I wont be visiting them then!

Je n'y suis pas restée longtemps, juste en coup de vent. Et j'ai craqué sur le cheese cake dans la vitrine. Le meilleur que j'ai mangé jusqu'ici. Vraiment. Si vous y allez, goutez le, il en vaut le détour.

Visité hoy con un cupón para el té de la tarde para 2. El personal era amable y agradable y nos sentamos y nos ofrecieron una bebida. El té de la tarde llegó estaba muy bien presentado, pero me decepcionó mucho cuando nos metimos. Los sándwiches eran muy pequeños (no esperábamos un tamaño normal, pero eran porciones para niños). El sándwich de pepino estaba muy empapado y el pepino era viscoso. insípido. Las tartas se veían muy bien, pero el chocolate también era muy pequeño y estaba lleno de aire fresco, sin nata. El pastel de zanahoria y nuez y el bizcocho de esponja eran realmente agradables, pero los bollos estaban muy secos. Mientras tomábamos el té de la tarde, nadie vino a preguntar si queríamos una recarga o si todo estaba bien. Así que, en general, algo que me habían comprado como una golosina y esperaba que resultara muy decepcionante.

Nos dieron un cupón para un té de la tarde gratis, nos encanta York, por eso nos decidimos por Patisserie Valeire. Cuando llegamos por primera vez, parecía que nos iban a aplastar en una mesa pequeña entre otros dos clientes, afortunadamente, al camarero le dijeron que nuestra mesa estaba arriba, junto a la ventana, mucho más espaciosa. Elegimos la bebida caliente que queríamos. Tenía menta y luego llegó la comida. Los sándwiches habían sido recién hechos, cálidos quiche y bollos, pero solo un bollo de fruta, luego una selección de tartas, todo estaba delicioso. La única razón por la que no es una revisión de cinco estrellas, es el hecho de que después de 10 minutos nos preguntaron si todo estaba bien y si necesitábamos algo más como té, pero después de eso nos ignoraron. Una gran gallina había entrado y seguía pidiendo vasos de agua y más bebidas, una señora bebió un chocolate caliente en un plano de 5 a 10 minutos y luego quiso otro. Pensé que nos iban a revisar, pero el grupo no quería más agua, etc., y simplemente no pudimos llamar la atención de nadie, realmente nos sentimos marginados e ignorados, me moría por más té, fue una decepción. Este café podría hacer con un poco de renovación, se ve cansado.

Esperando un trato con un amigo. El joven era amable y despejó la mesa en la que queríamos sentarnos. Despejado pero no limpiado. Esperó 10 minutos para ser atendido. Una joven camarera nos seguía pasando pero evitaba el contacto visual. Escuchamos al joven decirle que estábamos esperando para ordenar y ella todavía nos ignoró. Decidimos que 10 minutos era lo suficientemente largo como para esperar y nos fuimos. Queríamos venir aquí ya que es un servicio de mesa, y enfrentémoslo a un precio por una rebanada de pastel y una taza de té, usted está pagando por ello. Esperaba algo mejor y no esperes tener que perseguir al personal. Terminó en m & s con un delicioso derretimiento en su crema de mermelada de bollos, por menos de la mitad del precio de VA. Todo el café VA necesita un poco de renovación, parece un café barato con un pastel elegante y precios elegantes.

Visited around 2m on Thursday for drinks and a tart but they had run out of tarts and explained that they go early in the morning. Surely therefore you make more if this is a normal thing ?. Don't put things on the menu if you can’t provide them. The staff member was pretty indifferent and not really very helpful. I normally like this chain but certainly won’t visit this one in York again.

Can not recommend enough, service and food amazing. Attentive and friendly. Thankyou very much, will be back.

We visited because of all the hype i'd heard about the "fantastic cakes". We ordered a coffee and a pot of tea, muffin and a chocolate eclair. The tea was very weak and the pot was so stained it looked dirty, the eclair was ok but I have had better. The cafe was quite busy, seating upstairs available. Note if mobility issues the toilets are upstairs. Staff polite and well presented. Price was reasonable at just over £11.

Although a chain of stores, Patisserie Valerie offers consistently delicious pastry and cakes. This a step above your average 'doughnut shop.'

Hoy visitamos este establecimiento para tomar un café y un joven muy amable nos atendió después de limpiar la mesa. Disfrutamos de nuestras bebidas y mientras observábamos a una dama con discapacidad para caminar y un bastón escoltado a los baños por su nieta de unos 9 años. Cuando salieron, se sentaron cerca de nosotros y la señora explicó que había estado comprando solo para descubrir que había dejado su dinero, tarjeta de crédito y teléfono con su esposo, por lo que no podía pagar nada hasta que su esposo se reunió con nosotros. ¡Su media hora después! Pareció destrozada y Jordan se acercó para tomar su orden. Ella explicó su dilema y este encantador y muy amable y joven caballero (que merece este galardón) fue y trajo dos vasos de agua para ella y para el niño. Habríamos pagado voluntariamente por una bebida para ella, pero ella estaba perfectamente feliz con el agua. Felicité a Jordan por su gesto reflexivo y él había conversado con la señora para que se sintiera como en casa y relajada y de ninguna manera incómoda. ¡Es delicioso ver a un joven tomarse el tiempo para ser tan amable con alguien en problemas! Bien hecho jordania Sin duda volveremos cuando esté en York. Espero que la gerencia de Patisserie Valerie felicite a Jordan por esta actitud ejemplar.

We visit patisserie valerie yesterday 24th March the service was good so was the food and very pleasant staff.... But the disabled toilet was disgusting my husband was horrified by the state of the toilet

Despite being established in 1926, it seems the solution to prevent an edge of a slice of cake from drying out while standing is beyond them. This certainly makes it feel even less value than it already is.

Stopped for afternoon tea on a busy Saturday afternoon whilst shopping at McArthur Glen Designer Outlet. At £10 per person it was very good value. Refillable tea (we made the most of that, it had been a long shop!) made the 20 minute wait (which we had been advised of and asked if that was ok) fly by. The tea for each person were 5 finger sandwiches - a variety of salmon, cream cheese and cucumber, a devine sun dried tomato and basil, and others; a mini quiche, two scones (1 plain, 1 fruit) with cream and jam and a selection of mini cakes, as well as the tea. The atmosphere was relaxing, the food was fresh (sandwiches were soft and clearly freshly made, and the quiches were warmed), the staff were friendly, the service was efficient and the portions were plentiful. Numerous teapot refills/replacements were quickly accommodated and we had no issues at all (I notice some of the other reviews mentioned issues with service but this was not my experience). Each element was tasty and rather delicious. My experience here was very positive and I wouldn’t hesitate to recommend it. Gorgeous food, great value for money and friendly service

excellent food and friendly staff very clean and value for money well worth a visit if you like fine lunches

I was treated to a cake and coffee at this cafe and was very undecided as to which cake to have as there is a wide range of different types to try. The choices were a lemon tart and a mille feuille, both were delicious. A tad on the expensive side but a treat nevertheless!! Staff were very friendly.

This is the first time I’ve been to a Patisserie Valerie and we loved it, the food was lovely and at a good price too and I never leave a review on anything but I just wanted to say how great our waiter was. I don’t know his name but he was so friendly and really took the time to make everyone feel welcome and it really made the experience something else. Only downside was he’s a Chelsea fan but we can’t all be perfect now can we. Brill, thanks a lot!

Afternoon tea and cake a very pleasant experience fantastic tea had earl grey and blue flower well presented and a slice of gateaux which was pure heaven .

L’endroit est sympathique , le cadre est sobre mais élégant , l’accueil et le service sont très souriant et dynamique surtout la jeune serveuse très agréable , par contre les pâtisseries sont de qualité moyenne , c’est mangeable mais un manque de caractère évident et sont un peu «  pâteuses » , les chocolats chauds devraient être ,,, chauds alors qu’ils sont tièdes sinon ils sont bons ,,, dommage quand même tout cela

Visited Boxing Day for breakfast. It wasn’t as busy as we thought it would be. No wait for a table. Service was good and we had a decent full English.

Had a voucher for afternoon tea. The finger sandwiches were of poor quality. Bread was hard. Scones were ok and cakes were tiny. Definitely not worth the £25 paid. Would not go again.

De vez en cuando viene bien darse algún capricho. Las tartas eran muy buenas, algo caras, pero la calidad y la tradición lo requieren.

Stopped off here for a quick hot drink during A weekend visit to the York Christmas market.

We visited here at least 3 times as were in York for a few days I have to say the best cakes ever . The staff well presented and good mannered . Would I go back Oh yes hopefully in the new year .

Mi esposo y yo nos detuvimos aquí ayer y la planta baja estaba llena, así que subimos. La camarera estaba trabajando sola y claramente luchando por cumplir con los requisitos de los clientes. Esperamos alrededor de 10 minutos para que ella tomara nuestro pedido y luego 5-10 para que llegara, que era solo un té, café y 2 tartas! Los pasteles estaban bien, pero demasiado caro y la camarera era encantadora, pero salió corriendo de sus pies! Cuando nos íbamos, 3 camareras estaban de pie hablando abajo, así que no hay organización clara.