Patisserie Valerie in York

Took my young daughter for afternoon tea, it was busy so needed to wait but it was well worth it. The staff were amazing, very friendly and helpful ( we wanted just one type of sandwich because we don’t eat meat ) and they sorted this without any fuss. The sandwiches and cakes was super tasty and fresh. I would say just couple of down sides, wish my daughter could have had a juice instead of hot drink with the afternoon tea (But she was still very happy with hot chocolate) And toilets are upstairs, maybe not so good for someone with mobility issues. All in all a very good visit and can’t wait to visit again.

Having last visited Patesserie Valerie York in 2022, we decided to visit while in York today. The cafe was quite busy, and there were several staff serving, however we waited almost 20 mins before someone took our order. 2 Teas, 2 Scones, a Cake slice, a Milk shake, Coke Cola. It was another 15 mins before the 2 pots of tea arrived, with a bottle of Coke. Then we waited again, at least 10 more mins for the scones, minus butter to arrive.By this time, the tea was cold! I requested butter, which we again waited for, so the Scones were also cold! No sign of the Cake Slice or Milk Shake, so we went to the counter....twice, still left for what must have been another 15 mins. While sitting I saw the Barista wiping the inside of cups and the saucers with a grubby looking blue cloth, which had probably been used to wipe around the coffee machine. We were still waiting watching customers who arrived long after us, get served. The Cake and Milk Shake arrived just as we had had enough of waiting. The visit and poor service cost over £27. Tiny Scones costing £3.95 EACH, and a Cake slice for £5.95. Coupled with dreadful poor service and no apologies at all. That's our final visit. Awful avoid the place unless you have a few hours to just sit there.

I was gifted afternoon tea voucher for my special day & combined it with a three night stay in York with my husband. The service was excellent the staff were very helpful & friendly but alas the food average & very minimal let down entirely by the ‘tired shabbiness’ of the patisserie. We were informed we would not be able to take any of the afternoon tea away with us although there were cakes left that we did not eat, in our opinion there was far too many sweets & not enough savoury food in one serving !! All in all an ok experience 😩 Mrs C Richardson

We popped in for a snack and coffee. Food seemed excellent with "proper coffee" Staff were friendly and helpful. Not particularly good value but good quality

Llegamos a media tarde para tomar una copa y un pastel. Las mesas no se habían limpiado y quedó claro que solo había 2 miembros del personal tratando de hacer todo. Tuvimos que esperar una eternidad para ser recibidos y mucho más mientras limpiaban una mesa. Nos sentamos cerca del baño para discapacitados. El techo se estaba cayendo quizás debido a una fuga de agua durante algún tiempo. El yeso y los escombros caídos estaban esparcidos sobre una mesa y sillas cercanas. No se había hecho ningún intento de acordonar la zona para que fuera segura. La cadena entró recientemente en administración, pero las grietas se muestran física y literalmente en este café.

Came here around luch time but didn't want a full meal so opted instead for the cream tea for 2. Couldn't believe how cheap it was! There is a choice of scone, 4 miniature pots of jam, clotted cream and a pot of tea each. It was delicious. The staff were also lovely.

Great welcome from the staff & the service was first class. From the menu we had tomato soup & full english breakfast 🍳.. Only one downside & reason for not rating 5 stars, the disable toilet was a complete mess & needing cleaning.. Apart from the above we certainly recommend you visit & enjoy the warm welcome & great food.. 👌

Afternoon tea with a great selection of cakes sandwiches and drinks - lovely staff and great service - thank you

I had a gift voucher bought for afternoon tea so I took my friend it was very nice we had sandwiches cakes and scones with cream and coffee I could not fault it . It was lovely staff were very friendly and efficient

Having visited several times before my mum and I chose to come on our birthday trip out. Having waited nearly 30 minutes for our food to arrive the poached eggs were rock hard. We asked for some fresh to be made and how long this would take having already waited such a long time. The waitress begrudgingly took the plates and said it would be 5-10 minutes longer. There was no apology or a complimentary drink offered bearing in mind we had already wasted so long waiting in the first place. As we only had until 12 to leave YORK and wanted to see other things we decided to leave as we were hungry and fed up of waiting. I got up to speak to the waitress (Amber) and said we were leaving so cancel the order and she was extremely rude and almost started a fight with me. When I said I felt the drinks should be complimentary due to the bad service we received with the food. Her manager had to calm her down and ask her to stop being so argumentative. This really ruined our day as I was extremely upset and had the shakes as I am always very polite and I have never been spoken to in a cafe/ restaurant that way in my life. I should have received an apology from the fact we had asked so long and not received a good service. I will never frequent a the same company again.

We visited yesterday with a Groupon Xmas present for Afternoon Tea for two with a Prosecco. On arrival the very chirpy waitress advised us that the only branch that serves Prosecco with the afternoon tea is in Birmingham! Brilliant start as we are in York! Undeterred, we persevere for what is best described as a ‘very average offering’. Now, I’m no expert, the bit I was looking forward to was the Prosecco, so we started off on the wrong foot, but what we were given was a very lacklustre set of clinically small finger sandwiches, tasteless scones and some very small specially selected bits of cake. I was starving when we left and felt a bit cheated. We should have scrapped the Groupon and just had a couple of those cakes in the fridge that usually look lovely, a cup of tea and then gone elsewhere for a Prosecco!

Popped in for a cuppa and bit of cake, looked at the Menu and decided to have full English Breakfast....thoroughly enjoyed the presentation and the friendliness of the waiter.

My wife and I went in today to claim a voucher for a afternoon tea. The food was wonderful and the staff member Olivia was very friendly and professional. Couldn't suggest it highly enough :)

My partner and I came here today and called ahead last night to book our vegetarian afternoon tea - on the phone there was no problem with this and we therefore booked a table. The person on the phone was grateful that we’d called ahead to agree the vegetarian food. We arrived and were told that they don’t take bookings (which was fine but not true) and we took a seat. The area was quite dirty and there were lots of uncleared tables. We were sat waiting for someone to get our order for a long time and we asked for vegetarian without any egg sandwiches. Someone then came back to us after we ordered and asked if we like goats cheese because there was no Brie - all together it sounded like they were just guessing what to throw together to make the meal vegetarian and we were really disappointed and lost faith in the meal being any good.

Amber and Olivia were marvellous today when we visited. My daughter spilt her milkshake within about 2 minutes of receiving it and cried her heart out. They quickly cleaned it up and provided her with a replacement, which soon dried up her tears. We had to wait a while for some things as they were busy, but they were lively avd do cheery. Highly recommended!!!

The 2 staff were very calm at dealing with the busy cafe . The service was very slow as there were only 2 staff at 11.00 am . It was impossible for the staff to manage any better.

It was okay. My glass was dirty for my Coke so I just drank from the can. The cakes were nice, some of the staff were staff friendly and welcoming.

No one to greet you when you walk in. States ‘wait here to be seated’ but no one came to show us to a seat. So we found a table and moved the dirty crockery. It was empty being 16.10 but the tables were disgusting. Dirty and piled with left over food and dirty crockery. Ordered drinks and cakes then waited ages for our order to arrive. Good job we weren’t in a rush.

Had some lovely tea & scones - staff were helpful & very friendly - a great pick me and break from the cold!

Didn’t wait to be seated or for service. Our coffees arrived promptly and were both very tasty. Not busy as early doors.

Dont bother. Took half an hour to get a coffee. Manager was spoken to but it was more important to put up xmas decorations than serving their customers. No wonder some of shops have closed.

Called in on the off chance for lunch while shopping with my sister, we were shown to a table and within a few minutes our order for hot sandwiches was taken, drinks arrived in 5/10 minutes.

Crowded but could no believe how staff managed the service so well. Nothing fell short from excellent friendly service to great cakes as always.

Called in last night on our way home and got 2 slices of raw vegan cake which were amazing.

Called in for tea and a millefuille. The MF was excellent. Eficient and friendly service. They were busy but we were not rushed in any way.

Et fint sted for en god lunch. Flere valgmuligheter. Maten var god og vi ble mette. Vi så de hadde mange kaker som var veldig fristende. Vi var så mette at vi tok en lang tur i byen og så oss rundt. Da hadde vi plass til en kakebit og kaffe og gikk tilbake og spiste en god kakebit. Kan anbefales. Ligger vis a vis Jordvik Viking museet.

Went here today for a drink and cream cake. As usual it was superb but what was excellent was the service we had from the lovely waitress Olivia, whilst not only was she on the go all the time she was so polite, jolly, smiley and so incredibly helpful.

Had a meal hear when in York for a short break , very clean and tidy the menu was a bit up market for me but i found a couple of meals i fanced ordered them and they where loverly Would recommend this restaurant for a posh night out

I was treating a friend to afternoon tea and was somewhat disappointed by the fact that When asked whether we would like to order tea with my Prosecco Afternoon Tea we weren’t told it would cost an extra £2.50 per pot. I was going to give the waitress a £5 tip but because I was annoyed about being misled, I used this to pay for the tea instead so she missed out. The fruit tea I had was pretty undrinkable so I felt doubly ripped off!

We visited with a voucher on a wet Monday - and it really cheered us up! Staff were attentive and friendly - explaining the options, checking the veggie filling that we queried, cleaning the sides of the table when a spill was pointed out (they might want to check other tables too) . A special mention must go to Giovanna who was cheery and helpful - even making sure we chose our gift cakes before the choice ran low. We had the vegetarian afternoon tea - imaginative fillings with light bread. The cakes were tasty and just the right size. And we appreciated the refills of tea and coffee too. We are looking forward to our gift box of 4 more yummy cakes!

I was in York looking for a late lunch and this seemed ideal as there as an all day breakfast/brunch type menu and other hot sandwiches. I had a croque Madame and my friend had a blt. The food was good and staff who came to the table were fine. However, it was not very relaxing. While eating we could hear crashing of pots from an area off the main counter, very noisy. The young staff were chatting to each other and not looking to see if customers needed them. My friend had asked for her tea to be brought after the meal, and it took a while for her to attract attention when she was ready for it. When we left at around 2.30 the place was almost empty - this on a warm day in a busy tourist area at the start of a Bank Holiday weekend. The restaurant has good food, but the staff need more direction from an experienced person.

We stopped here for breakfast after visiting the Jorvik centre. The smashed advocado on toast was good but the poached egg was hard. The waitress looked at me like I was speaking an alien language when I asked for salad dressing. She said they didn't have any! The ladies loos were filthy, the hand drier didnt work. The whole time we were there (about 40 mins) all of the staff were standing talking, laughing doing absolutely nothing. The waitress removed my husbands plate before he had finished, then proceeded to remove the salt, pepper and butter etc from our table while we were still sitting there finishing our tea. Did she think we were going to pinch them???

I booked a high tea for two as a treat for a visiting relative and visited this establishment on Thursday 15 August 2019. The service was appalling. On ordering we received our pot of tea however this had gone cold before the sandwiches etc arrived. The selection was poor, bread sandwiches were dry and hard, quiche so salty inedible, scones dry and hard. The cakes a complete let down. Because of the delay in being served I ordered another pot of tea, however waited so long had to go and ask where it was after which two pots arrived as we were about to leave. I would certainly not recommend and advised the manager of this. During our visit I observed three sets of customers give up waiting and leave the premises. Dreadful experience not to be repeated.

Haven't stayed to eat but the cakes are consistently excellent. Last visit my daughter and I bought a box of macarons to share, which we both found excellent. Prices not cheap but worth it for the quality of the products.

Very disappointing. We visited about this time last year and weren’t too impressed but visited again yesterday and it’s definitely not what it used to be. We asked for filter coffee and the waitress told us: ‘That’s Americano.’ Actually, it isn’t but we let it go. They arrived with a jug of hot water and we had to ask for milk. We asked for chocolate eclairs and what was served were two lengths of the driest Choux pastry I’ve ever experienced, filled with a thick wedge of thick pale brown sickly fondent and topped with awful chocolate type drizzle in brown and white. It was a travesty and bore no resemblance to any chocolate eclairs we’ve ever had. The waitress, very nice and polite, assured us it was the new menu and this new menu was all excellent. I’m sorry. It isn’t. We would not bother going back.

I received a gift , afternoon tea for my birthday. I went with a fruend on a Sunday afternoon. We got there around 2 oclock. It was not busy and to me the decor was dull and uninviting, a bit scruffy.no atmosphere. At the price of £12.50 per head it was very lacking. The sandwiches were fingers of ordinary white bread. cream cheese and smoked salmon, cucumber, egg and ham and mustard. The mustard was so hot it burnt my mouth and I couldn't taste the ham. There was a small quiche, which didn't have any taste really and was definitely not fresh. A tiny fruit scone , again not fresh, with the usual jam and cream, and a plain scone. A couple of tiny cakes, an eclair which had hardly any cream inside. A sponge which was dry. You could have as much tea or coffee as you wanted. I won't be repeating the experience.

Great to see this place survived the National Pat Val financial debacle !! As good as ever. Wonderful cakes. Great formal afternoon tea - with vegetarian option. Lovely staff.

Fabulously presented cakes and pastries wide range of drinks. Food is always consistently good and well presented too. Love this place

We were quite late calling in here and we weren't sure if they were closing, but the staff went out of their way to make us welcome. We were shown to a table, our order was taken quickly and there wasn't much of a wait for our food to arrive. We had chosen a croque monsieur each and it was absolutely perfect. The staff were attentive, but not over the top, which was good for us.

We were given a voucher for afternoon tea for two at Patisserie Valerie and decided to go to York for the day and make use of this voucher.We were not disappointed as the service from entering to leaving was very good.we were taken to a table and a waitress came and took our order for drinks which were replenished on request.The food was very good,finger sandwiches with various fillings,mini quiche,fruit and plain scones with clotted cream and strawberry and raspberry jam,and finally a choice of cakes to finish.

I’ve had a better breakfast in a supermarket cafe, poached eggs not good and pancakes clearly warmed up not fresh. Not worth the money.

Had some lovely cake and hot chocolate here ,service was excellent ,and very close to the Jyorvik centre .It was just a real treat .

This is a very inviting patisserie with a wonderful selection of pastries, tarts and cakes. They also have a good food menu however we found the club sandwich we ordered quite bland. Our sweet tooth did not complain though! Good coffees and teas as well. Service was a bit sporadic on both occasions we ate there so you should expect to wait a bit. Enjoyed ourselves and recommend.

Staff were friendly but slow to take our order, I had to go find a waitress. The coffee was very nice but the carrot cake could have done to be a bit more moist.

Fica bem na frente do Museu Viking. Em uma pracinha super agradável que tem varias lojas excelentes. As guloseimas são lindas! E parecem gostosíssimas ! Tomei só um café mas vi gente se deliciando com varios docinhos! O local é bem aconchegante e o atendimento muito bom!

Friendly staff and the usual high quality coffee and cakes in an excellent position just opposite the Jorvik centre in York.

Just arrived in York for a 2-night stay. Our hotel was just around the corner from this PV. Friendly service. Delicious cakes. Easy access. Recommended.

Called in to this patisserie Valerie for afternoon tea on a short trip tp York. The young man who served us gave superb service for afternoon tea. The sandwiches,drinks and cakes were really good and excellent value. Nothing was too much trouble and the service was very proactive.

Had good coffees and a delicious croque Monsieur here. Nice atmosphere and ambience , very comfortable and relaxing.

Located opposite the Viking Center we went in for a mid morning coffee break. We had some cakes with our coffee, these were really delicious. It was a bit pricy though

Situated opposite the Yorvik Viking centre, so after our Viking visit we went into the Patiserie for lunch. It was fairly quite and we were served straight away. I had the advacado and poached eggs, the two other adults had salads and we had one child’s meal. All excellent. The child’s meal comes with a dessert which is good value.

As with any chain the qualities rarely vary. So glad the chain has remained open as quality coffee and cakes can always be guaranteed.

Went here on spec whilst visiting the coppergate Jorvic centre. Brilliant place. Staff were so friendly, the coffee was nice and fresh - and the cakes were fantastic! I can definitely recommend the custard slice. recommended.

This is a very clean cafe but needs more staff.They were very friendly but unfortunately you had to wait quite a while to get served.The food was good but it’s not acceptable to not have any white bread to serve customers for breakfast and the excuse the delivery hasn’t come and it’s 11 am.Not good.

Had a Virgin voucher as a gift, to use for an afternoon tea. We don't really eat that much cake, so I telephoned Valeries before I traveled to York to ask If i could vary the content of said tea. I was assured it was fine and to just request this on arrival. However, on arrival was told you cant do that!!!! Then Sean came to the rescue, I told him my tale, and he went off to make sure the tea had more savoury than sweet. thank you Sean, saved the day. Loved the altered afternoon tea and loads of coffee, Thanks

Popped in for tea and cake. They sell decaf tea which is a bonus as I sometimes struggle to find places that sell decaf tea! The service was fast and the staff where friendly. Delicious cakes!

Ate here yesterday as we had bought a Groupon voucher for all day breakfast and a drink. Had never been before but was pleasantly surprised, lovely breakfast, amazing looking cakes and special mention to Clair who served us and kept my little boy entertained, she was lovely. I would definitely visit again and am looking forward to eating the cakes we took away with us

Came here with my partner for my first ever afternoon tea that we had brought for us as a Christmas present. For my first afternoon tea it was delicious, the cakes were all freshly made and I would definitely come back again. We also got a box of 4 cakes included in the voucher we had. There were so many beautiful looking cakes that they sell, we struggled to pick just 4... anyway the cakes we chose and had when we got home was gorgeous. The staff were really friendly and helpful when choosing the cakes. Would highly recommend to anyone that wants a fresh and tasty afternoon tea!!!

I popped into this place today with my friend & there was a long queue of people waiting for a table. So we decided to just get a take away, we still waited 25 minutes before anyone even acknowledged us. There were about 10 people in the take away queue behind us & they all left before we got served. The staff were running around stressed & the place looked like a bomb had hit it! There were dirty cups & rubbish everywhere behind the counters & the staff were literally throwing people cakes on plates. I’m sure if food standards had arrived at that time, they would of had a field day. We eventually got our take away & the cakes were nice enough. But I can see why this company is going into administration if they are all like this shop. Half the customers leave & go elsewhere!

We went on Saturday for afternoon tea. It took 30 minutes for the cups of tea to come and then another 10 minutes for the cakes and sandwiches. By the time the food came the tea was almost gone. There were people around us (including those with afternoon tea) who got there after but were served before us. Didn’t want to kick off but we really weren’t impressed with the service. When it arrived it was lovely but we were starving by then!

Ordered two coffees with milk. Coffee arrived without milk and had to ask for it. Coffee was getting colder and colder and no sign of the cakes so had to ask for them. When they arrived they were delicious but the service was awful and they weren't even that busy!

Poped in for quick bite and a drink verry clean and modern staff friendly no issues if back in area will no dought pop in

Called here for breakfast. Lovely place to eat. Always lovely and clean. Lovely friendly staff. & amazing food. Will be going again.

Worst dining experience ever...waited 20 mins once seated to take order, then another 10 minutes for a pot of tea for 2 to arrive. When our afternoon tea came, it was a case of style over substance...what a let down...bread was sooooo stale and dry it was horrible. There was a supposed "vegetable quiche" on our plate....there was the worstly seasoned thickest pastry based mini "egg pie" such a let down. Cakes were ok, credit to the scones....they were lovely....everything else was bland. The interior wasn't inviting, and it was so full of "snobs" talking loudly in p8sh accents. That's not the restaurants fault though

Had a virgin experience voucher as a gift for the afternoon tea.

Called in for a tea and scone. Food was good. Service ok. Very handy for the Jorvik centre as it is almost directly opposite.

if you book you get to sit upstairs. Venue a bit understated and service speed hampered by stair access for staff. It arrives in dribs and drabs becasue of this but the food is lovely.

We were in York as a stop on an organised trip, having spent the morning on a guided walking tour, we were spending the afternoon shopping.

Having just written a really bad review about another York establishment ( Carluccios at Fenwicks), Patisserie Valerie is TOTALLY OPPOSITE. Great staff, knowledgeable, helpful and sociable. Great quality food as well, the full breakfast was excellent.

Went in quite late on for afternoon tea with my husband.The waitresses could not be nicer.We received a beautiful selection of sandwiches and cakes with two cups of coffee. At no point did we feel rushed. Well done to all and thanks

Cibo delizioso, dal salato al dolce in un'atmosfera gradevole e confortevole. I prezzi sono abbordabili e nella media. Il menu è più o meno quello degli altri posti con riguardo al salato, ma permette qualche sfizio in più per chi vuole soddisfare la voglia di dolce. Delizioso un caratteristico dolce con le mandorle.

Patisserie Valerie Coppergate, was our favourite coffee shop during our three day visit in York. The coffee was just right, the tea was lovely and the cake selection stunning! Perhaps most of the cakes looked more delicious than they actually were, but we did not try all of them, just a few! The prices were a bit steep but that did not seem to deter customers who kept coming in. We sat on those comfortable chairs by the window, and we had a nice view of the street and the world go by. Just beautiful! The service was a bit slow, but then again it was busy when we visited. The staff were quite helpful too, when we asked for some advice about finding a particular place.

Visited this while in York dirty slow staff spilt all the hot choclate everywhere but never offered to clean it up time to close them all

Most people tended to be having afternoon tea which I must add did look quite good value for money. We however had a croque monsieur and a mozarella and tomato panini, the only slight issue is the knives arent sharp enough to cut through the hard underneath of the panini

With one server also attending to counter sales we had to wait a while for our order to be taken. The seated area was not busy but the counter area had a constant stream of people arriving.

The usual excellent food and drink, but absolutely packed solid so it was quit a long wait to be served.

Best "flat white" I've ever had. I arrived with a wheelchair, door opened,offered a ramp and offered a choice of seats. Staff and management attitude made me feel good. Would I go back again? definitely.

Popped in for a quick coffee during and a day in York. From the moment we walked in we felt welcome. The waitress was so friendly and quickly took our order. The hot chocolate is to die for with cream added for that special extra touch. We had the double chocolate cake, vanilla cheesecake and strawberry tart..... delicious !

We visited with a group of friends on a sunday afternoon, we weren't greeted by anyone so just made our way to the tables and tried to find a clean one. This was easier said than done, with some mounded with dirty pots and others not wiped or cleaned.

The afternoon tea at Patisserie Valerie is one of the best I've had. The mini cakes are delicious and I would highly recommend booking in for the afternoon tea to sample some of the mini sandwiches, quiches, scones and cakes!

beautiful cakes and lovely coffee. Excellent and courteous service. The only negative comment I have is about the lack of personal space- the tables are crammed too close to each other

lovely helpful staff, moved chairs to accommodate our buggy. Good service, attentive and friendly. Orders taken and served to the table but you need to pay the bill at the till.

I treated my wife to a full tea as a treat and we enjoyed the experience. A nice little tray of sandwiches and cakes and good quality pots of tea to wash it down. The service was excellent and the food great quality and we were even given two large cakes to take home. We will do this again as it added to the holiday.

We wanted a quick snack so went for a cake and drink in here. The service was slow but friendly. The tart I had was apple and was to die for. My Mum had pecan that to was to die for.

Visited for afternoon tea. Arrived in the cafe - didn’t know whether to wait to be seated or not, nobody seems bothered. Eventually got a table - upstairs wasn’t open apparently though for some reason yet people had to go upstairs for the toilet as it was out of order downstairs. Waited ages for our afternoon tea and drinks to arrive; had been asked twice by different staff whether we had even been served - nobody appeared to know what they were meant to be doing - it was organised chaos. When the food arrived, it was delicious as usual but a lot of people were clearly frustrated by the wait for everything. Not ideal!

We visited the Jorvic Centre and had spotted Valerie's beforehand with a view to going there afterwards. We weren't disappointed, being seated quickly and offered swift service. Tasty toasted sandwiches with speciality tea followed by mouth watering pastries, really really good! A great place, when seated in the window, for people watching and a good view of the delightful old church nearby. Highly recommended!

Busy on arrival but had plenty of seating upstairs and a little on the ground floor. Staff very attentive once you had their focus but did need you to grab their attention first. Very kind and chatty. Made our son feel very comfortable, which isn't easy as he has autism and hates unfamiliar places. Food lovely but pasta warm rather than hot. Cakes were amazing. All in all a nice lunch experience.

Visited mid week with my mum. No one directing us to a table so we sat at one recently vacated and still with dirty crockery. Took quite a while to be offered a menu, and then only after asking. Told it was because we’d seated ourselves therefore it was assumed dirty things were ours. Waited again for order to be taken - so long I was in the process of putting my jacket on to leave, which was spotted by the one waitress who seemed to be doing all the work and who sent a member of staff who’d been chatting behin£ the counter with a colleague to take our order. Mum requested a scone, which they didn’t have, but offered a toasted tea cake as alternative (which wasn’t actually on the menu), which she was ok with. My choice of cake was available, though the waiter had to check as he initially didn’t think it was. Good job, as I was ready to leave, again! Took a good fifteen minutes for food plus two coffees to be delivered to the table, even though I had a clear view of the coffee having been sat on the counter for three or four minutes before it arrived. Had it been any cooler, it would have gone back and we’d definitely have left!

Its not usual for myself to complain but I felt this really needed reporting as no help or sympathy at the cafe was given. Very poor customer service.

Visited this restaurant/cafe and was very disappointed by both the service and the food. We ordered scrambled eggs with smoked salmon on toast. The eggs were over cooked and cold and the smoked salmon came 5 minutes later. My daughter ordered avocado on toast which had poached eggs on these were raw and still “snotty” she asked for them to be changed. Half an hour later they came , by which time she had finished her coffee and I had finished my lunch. No replacement coffee was offered to her. We complained and were met with disinterest!! We will certainly not be visiting again and would not recommend this place to anyone.

We got exactly what we wanted: delicious eggs royale, good green salad with smoked salmon, mouthwatering croissant and wonderful mango tango tea. Very friendly service and nice ambiance.

We were looking forward to a treat of a cooked breakfast. When it arrived it was Luke warm, the mushrooms were stone cold, sausages part cold part warm. We complained,had to wait a long time for a new breakfast and what do you know it was still COLD. We were charged the full price and not very apologetic. Looking at other reviews one would think they would have learnt something!!

Visited today with my husband for our first time. Sorry to say but I will not return. Style over substance springs to mind. We were using a Groupon voucher for 2 breakfasts and 2 hot drinks, so I appreciate that there can be an allowance for everything not being spot on, however the experience was just bad from start to finish. We were ignored when we first walked in, again as it was our first visit we didn't know that it was table service. Then the waitress spoke directly to the people who came in after us, and even served their table before ours. We relayed our order to 2 different members of staff, a food half hour after we arrived, as they had to question it, and it still came to the table wrong. To make matters worse it was also cold. The apology from the waiter wasn't very sincere, the staff behind the counter seemed more interested in their conversation, and the manager tried, but we decided to leave rather than except another replacement an hour later. A shame as the cakes in the window did look nice but we will not be back to try them.

We went for tea and dessert after Jorvik and it was very nice. Our waitress was very plesant and it was a nice relaxing break in the afternoon. Their set priced menu looked good even though we didn’t try it, but we will probably go back again. They also have a nice looking afternoon tea for two.

We stopped in for lunch as we really liked the cakes. Quickly shown to a table but service slow. The food, when it came was a bit disappointing. My soup was lukewarm and very bland, my son and husband's sandwiches rather bland (although my son enjoyed his hot chocolate) I though it was expensive for what we had.

Great experience throughout. Very busy as you expect a high quality tearoom to be. Great staff. Amazing cakes which deserved to be both eaten in , then taken away for later.

Popped in here for breakfast service was quick seating us but then we had to wait ages for breakfast to arrive and when it did it was cold very disappointed I did mention it to the member of staff who served us they were very apologetic.

Enjoyed a lovely afternoon with friends, The selection of cakes makes it difficult to choose. Small but very pleasant surroundings and staff very friendly, Will definitely be going back.

Called in for quick snack. Croissants good as was coffee but despite there only being a few people in we had a long wait.

Had a lovely visit, waited a little bit but we were following the lunch rush. The cakes were some of the best in the city and the atmosphere was nice and relaxing. We spent a little time here everyday we were in York.