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3.5

Based on 148 opinions finded in 1 websites

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Nº 943 in 1137 in York

Nº 210 of 240 Other cuisines in York

CUSTOMERS TALK ABOUT DISHES WITH..ladyyorksandwichsoupcakecheesecoffee
Score
OpinionsNoteTripAdvisor1483.5

comment_iconOpinions

We cannot recommend this cafe highly enough! Very well set out in view of covid rules and regulations- very clean - super friendly staff and a jolly good selection of snacks/meals. Coffee really good. Toilets are on the same floor with excellent facilities.

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624anniea . 2020-12-16

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En una reciente visita a York fuimos al Marks and Spencer Cafe en Parliament Street. Quedamos impresionados con el diseño de las mesas en estos tiempos difíciles y la atención a la desinfección. Disfrutamos de una taza de café en un ambiente agradable y el personal era amable y accesible. Volveremos.

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624anniea . 2020-10-06

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Un tranquilo lunes por la mañana en el Café en Marks y fue una gran mejora desde nuestra última visita hace 2 años. Hay una gran limpieza. El servicio fue rápido por personal sonriente. Buenos bollos aunque no pudimos probar el queso. Una buena tetera.

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warboys . 2020-02-03

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Fui aquí para un almuerzo rápido durante una visita a York, he estado antes, así que sabía qué esperar. Las cajas eran un poco lentas, la papa de chaqueta tardó unos 15 minutos en llegar, pero estaba caliente y sabrosa (opción de chile) y la ensalada era fresca. No hay problema para encontrar un asiento a pesar de que estaba ocupado, volveré a visitar la próxima vez que esté en York

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Elizabeth S . 2020-01-13

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Was packed to the rafters but the staff were organised and queueing was a minimum.the only let down was the lady on the till who was stressed. Great view,could be a goldmine if made bigger

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H422LWmarcb . 2019-12-12

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A big thanks to Sophie on the tills, very happy & friendly service, we'll look for you on our next visit xx

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Dave L . 2019-11-12

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As shopping in M&S we decided to have a drink in the cafe, staff very polite and drinks very good , definitely return again

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bovLincoln . 2019-11-10

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The cafe upstairs was full to overflowing so I opted for the ground floor Market Place . Not all M&S stores have these but they certainly have their attractions . The menu is not the same : it's a lot more Mediterranean and Middle Eastern. The salads were amazing and very good value . I couldn't finish my generous £5 worth of 3 different ones and as they were served in a cardboard container I could take them away with me . Everything is disposable and eco-friendly ; drink containers and 'cutlery' alike . Only complaint : it's so popular it's very difficult to find a seat .

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ALISON H . 2019-11-10

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My wife ordered a cheese toastie and two teas. She brought the teas after payment but we had to wait 30 minutes for the toastie which was slapped down on the table by a woman who disappeared immediately. Obviously what tea was remaining was cold.One young man was running about serving but it was obvious he needed help.On this occasion there was a serious problem. More staff required or redeployment of staff or more cooking equipment needed.

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Topdob . 2019-10-05

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Somewhere you can to, knowing what to expect. Relaxed atmosphere, friendly staff and food you can eat.

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RevTony . 2019-09-24

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quite a long queue ( both sides ) more staff required at busy times this was 11 o'clock eventually 1 extra member of staff arrived

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Lizatom . 2019-09-12

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I have been coming to marks and Spencer’s cafe in York centre for a long time and the staff are fantastic. I had a shoulder operation and couldn’t carry my tray for a long time and a big Thankyou to Anne Marie max and allOther staff who I don’t know their names went above and beyond to carry my tray every time I went in. A big Thankyou to Julie as well will do anything to help. Thankyou cafe revival staff you are all amazing love Linda xx

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186346Linda . 2019-08-20

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Once again we have our second visit in a week to m&s; vangard for the lovely afternoon tea... a little que but goes down quickly as the busy staff always clearing tables. Janice the manageress alway on hand to get you seated... most of the staff pop over to ask how we are after my mother who was a constant visitor for afternoon tea passed away in March... they were always so kind and helpful to her and weve kept coming in mums memory... Its nice they make everyone feel special. Cannot fault the team at all... we will be visitors on a regular basis indefinitely... Toni &Sue..;.x

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Adventure819896 . 2019-07-31

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On visiting York I decided to go to M & S cafe. This is at the top of the building. It is set out well, very clean and inviting.

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jeancollins1 . 2019-07-27

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This is a standard M&S; Café. I had a tea here, and I enjoyed the views of York Minster, as the Café is on the too floor.

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Grecophile2019 . 2019-07-26

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Called in for breakfast bacon butty and a coffee. Plenty bacon on the bun and reasonably priced. Great view of minster

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mslancashire503927 . 2019-06-29

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Put off by the queue at Bettys we decided to visit the M&S; Café again. We were not disappointed even though they did not have any Eccles cakes. The cheese scone was lovely and fresh, light and very tasty. The service was quick, friendly and efficient. Other customers were enjoying a variety of eats.

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Kenneth P . 2019-06-25

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Problem with one till so everyone asked to use other till, that’s fine but when till back to normal people transferred to other queue not asked to return and new people arriving served, no customer care at all. Also despite a queue, assistantt left till for quite some time to collect more plates, elderly people left queuing and wondering what was going on.

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DebbieHDarlington . 2019-04-01

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The lady in front of me was very irate about her coffee when I arrived. I thought, how rude of her. So I ordered my beef burger and fries and 2 regular coffees. I paid £11+ for them. Rather expensive I thought, but it is M&S;, it should be good. I was told to wait to one side for the coffees & they would call out when the burger was ready. I waited as instructed. My burger came, I still waited. 4 people got their drinks orders, but as they were all teas, I thought maybe coffees take a little longer. Then there were no more customers waiting & the girls started talking between themselves. They didn’t ask me why I was still standing there. So I asked them if they had forgotten my coffees. There was no apology, she just went over to the girls & they mumbled between themselves & then brought my coffees. Still no apology for forgetting my order or for the wait. Just handed over my coffees & went back to talking. By then my burger had been in the carton for some time, so when I started eating it, the base was totally soggy. The fries & the burger itself were Ok but what a great disappointment. If I want a very expensive snack in York another time, I know where I will NOT be going. If this place was a private enterprise, they would not be in business for very long, especially as there a a great many good eating places around there who are far more professional than this place. From tony@paynters.co.uk

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settrington19 . 2019-03-20

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My friend and I arrived at the cafe at 12;30, just wanting a bowl of soup each.I waited in the queue for just over a quarter of an hour to order our food. The very pleasant young man at the till was going as fast as he could, but he was expected to take orders,make the tea and run off and get trays when they ran out. We then had to wait another 10 minutes or more for the soup.Why are there only two tills open at busy times.Why is the person on the till expected to make pots of tea?

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appmoors . 2019-03-01

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Why do not all catering staff wear hair protection ? Doesn't look good for the public. After i had selected my food I handed my debit card to the cashier & she "tapped " the payment WITHOUT my authorisation.

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Lizatom . 2019-01-18

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Went to the cafe at lunchtime and it was busty so grab a table before you order. Hot food can take 15 minutes to arrive at busy times but the soup is good value and worth the wait :)

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David F . 2019-01-17

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Mum and i are regulars for afternoon tea at the vangarde store. Mum has sevear arthritis of the spine. The lady in charge, I think called Wendy always gets mum a cusion to sit on to make het cost more comfortable...

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Adventure819896 . 2018-12-21

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I like this cafe but the queuing system needs to be looked at as there is a long queue and when you get near the front there is two order points but people always walking up to the front and pushing in today a member of staff had to watch as people were getting cross about this. The food is lovely and what I really like is each item tells you the calorie count as being on a diet this is important to me. Tables need clearing quicker. I had a tuna and sweet corn jacket potato and my husband the Christmas dinner.

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hazeld263 . 2018-12-14

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Served quite quickly but why didn't the male server wear a hat , the female staff were all wearing hats.

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Lizatom . 2018-12-07

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Called on Saturday and queued too long. They seemed really disorganised to be honest.

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YorksUKYorksUK . 2018-11-13

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I have lunch here every few weeks, but we are getting increasingly frustrated with the service: it is now quite normal to be told that we will have a wait of 20 minutes, even when we order soup ! Last time, we waited over half an hour, by which time our tea was cold. We did mention this, and they did give us fresh tea, but no cups to go with it (ours were full of cold tea !). Individual staff members who bring the food are always pleasant, our quarrel is not with them, but their managers.

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annee68 . 2018-10-30

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Thought we’d have a cuppa and some cake whilst doing some shopping the store

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Wanderlust W . 2018-10-07

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We decided to try here on the premise of the view of York Minister and indeed, you get a very good view.

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David_R503983 . 2018-09-19

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Managed to get a seat outside good atmosphere basic M&S; food would not rush back especially just basic stuff.

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PhilUpNorth . 2018-09-04

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Typical standard food for marks and Spencer's cafe, bit expensive but lovely view and although busy we got a seat without a problem

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Brady211187 . 2018-08-13

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We were directed there to use the toilets and on seeing the cafe decided to eat there. We had the baked potatoes served with a generous salad which we enjoyed. Friendly staff and cleanliness is always a bonus.

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frances O . 2018-07-09

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Not up to the usual M & S standard.3pm is not a good time to have a jacket potato-reheated & cold with limp salad-not worth the 10 minute wait.

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quadrant2017 . 2018-06-23

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This is a very handy cafe as it is in the store. It is a good cafe with nice cakes and I will return. Just because I have scored it as average does not mean I would not use it again because I will, but it is not extra special, it is just a good cafe if you are in the store.

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Dannykimweed . 2018-06-18

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Not sure why we ended up here when there are so many much better cafes in York. Just seemed convenient at the moment. Big mistake; very slow and difficult to get seated. poorly organised.

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Daleshvk41 . 2018-05-15

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We came here for a snack and drink at lunchtime.Cheese toastie was delicious and fish finger sandwich was tasty and piping hot.Drinks were very good aswell.

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paulrN6057MT . 2018-05-03

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A city centre cafe with views of York Minster. There is a good deal on a drink with toasted teacake but otherwise fairly expensive but good quality. Gets very busy.

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Gill S . 2018-04-04

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we had to wait in line to be seated, did not take very long and was well worth the wait, great food and a quite wonderful white coffee.

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Tom C . 2018-03-21

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Called in for coffee with my mum. One lovely cappuccino and one Americano with soya milk. Staff all very friendly and helpful.

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julie b . 2018-03-08

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Just called in for a drink, nothing wrong at all. It's just a simple cafe but does what it does well. Nice to see the staff clearing tables promptly and just generally keeping the place clean and tidy.

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lightning92 . 2018-03-07

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We had lunch here prior to a late afternoon tea at Betty's whilst visiting York for my wife's birthday weekend. Two pots of tea and a platter of sandwiches between the two of us was good value and a welcome break from the perishing cold outside! The cafe was busy but we managed to find a table. A glass of wine would have been welcome but this does not appear to be a licensed establishment. A shame.

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Bizarre57 . 2018-03-03

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Called there on Sunday I ordered tomato soup and asked for it to be very hot it arrived and it wasn't. The assistant just brought the soup and no knife or condiments, apparently you have to get them yourself. I asked the assistant if she could heat up the soup, she took it away and about 5 minutes later I went and asked where it was the assistant brought it out and it was still cold. Service very slow, the till I went to the assistant was dealing with the orders, till and making coffee/teas - wouldn't go back not a patch on other M&S; I have visited

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Esther465 . 2018-02-19

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What more do you want then a good cup of coffee and a nice piece of cake well u get both here and as always clean and tidy and good staff

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413phil47 . 2018-01-25

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As our usual Café was closed we decided to give Marks the benefit of our custom. They had a good selection of beverages and savouries and sweetmeats and we thoroughly enjoyed the Eccles cake. The service was friendly and efficient and it was nice to have our tray carried to our table. There was a range of other dishes available should you want more than just a snack.

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Kenneth P . 2018-01-22

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We went here for breakfast every day. It worked out much cheaper than hotel. My friend had full breakfast I had cheese & ham toasty both were lovely i

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Dawn B . 2017-11-09

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The food here is fresh and very good the cakes are great the prices are also very good try there victoria sponge cake.

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Bryanwoff . 2017-10-04

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Very slow service, poor signage -unclear where to queue for food or drinks. The positive is the unusual view of the Minster from certain tables. Took ages to get what we needed for a couple of drinks. York's wonderful food festival was taking place outside, with less expensive fare to enjoy, so that's where we'll be heading next time!

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GillianS873 . 2017-09-22

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We called in here for a quick lunch before going to a concert. The sandwiches, which were a selection, were very tasty and the coffee was absolutely fine. A good place for a quick lunch.

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Dannykimweed . 2017-09-07

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On the third floor. Easily accessible with pushchair via the lift.. Coffee was nice... was late afternoon so not much cake left and no marshmallows for Charlie's hot chocolate. Clean and comfortable pit stop..

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IanS515 . 2017-08-29

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This Cafe is on the top floor of the building and easily accessible up the Escalators. The food is typical M&S; fare, all decent quality. It can get very busy at lunch times. There is also a 'faster cafe' on the ground floor near the Pavement entrance to the store, also busy at times but usually the service is faster.

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the_flying_goose . 2017-07-13

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It has a beautiful outside area, in Summer, shaded by full foliage trees. A very good coffee and tea, but marred by slow and inefficient service. Despite four staff in attendance, there did not seem to be any organizational, and despite a queue, people waited and waited. This seems to be a common problem in many cafes, lack of training and supervision. Forgive me for getting on my high horse, but when we can land human beings on the moon, why?why?why?do we have to wait so long for drink of tea or coffee. This is no reflection on M and S other services, as I have shopped with them for over sixty years so they are doing a lot of things right, just that their coffee shop is not functioning efficiently.

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johndnewbold1950 . 2017-06-19

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Ordered 2 pre-prepared ham & cheese toasties and 2 cups of coffee. Given coffee told sandwiches would be heated up and with us shortly. 15 mins later, and 2 cold cups of coffee later, we asked a member of staff how much longer they would be as our drinks were now cold and she said we would have to wait our turn as there were people who had been waiting longer than us. No apology for the length of wait and no offer of replacement drinks. We had to wait another 5 mins before the food arrived.

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Jane J . 2017-05-18

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The place for a quick break from shopping to enjoy a cup of tea or coffee and maybe cake. Clean and welcoming, good service at a reasonable cost.

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Timejastal . 2017-05-15

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Visited this cafe on a day trip to York. It is standard M&S; menu so you know what you are getting. It was a busy Friday lunchtime when we visited but the staff were all very friendly and the food was well presented and no problem getting extra hot water for our tea . Definitely calling in next time we are in York.

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christina19672013 . 2017-04-15

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Not worth the money for such a small portion of food, ordered fish and chips was only enough to satisfy the appetite of a small child and the mushy peas looked like they had been half-eaten. Get more for your money at the local chippy, tastes better there!

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Camille S . 2017-03-16

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M&S; coffee shop has improved since our last visit. The service was smooth from placing the order to paying. The staff were very friendly and did their job. We even found an empty table but still had to remove the previous customer's tray but it was not the mayhem we had experienced on previous visits. Hope the standard keeps up.

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warboys . 2017-03-02

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Had lunch here during the recent Jorvik Viking Festival the veggie option of macaroni cheese was completely tasteless and very wet. The chocolate cake dry, not a great show from a store that once had great food

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PetraHector1 . 2017-03-01

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Called in with friends for coffee and cake, cakes were self service but all hygienically under domes. Helpful and pleasant staff, We sat by the window looking out over the rooftops towards the Minster enjoying our coffees, all very nice.

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janet g . 2017-02-27

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We ate here one weekday lunch time.The staff were really friendly and helpful.I forgot to use my Sparks card at the time of paying for our meals, the lady on checkout heard this and immediately offered to add the points to my card. We both had the chicken, leek and mustard pie, served with mash. This was delicious. For the price, I think an additional vegetable should be included with this meal. I really liked that you could help yourself to tap water. This was freely available in jugs along with ice.All in all, a lovely meal.

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PippinBoo . 2017-02-22

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I just love this M+S store it's so much better than ours in Hull .so many floors and so well laid out. I spend nearly all day in here when I visit York.

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Cilla D . 2017-01-31

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Nothing you wouldn't expect from an M&S; lunch, £4 for a seafood selection boxed sandwiches and a cup of coffee. The white bread was a bit soggy but sandwiches tasted nice. The restaurant was clean and tidy and the staff were friendly. We got served by a new girl who was training but she was very pleasant.

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Travellers4567 . 2017-01-12

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Visited whilst on a day trip to the Christmas markets which were very busy. Needed a drink and noticed the cafe just inside the main doors. There is also a larger one on the top floor but we were lucky to get a table and chairs at the ground floor one. The lady serving was very friendl, helpful and attentive. The drinks and snacks were served very quickly and were piping hot. Well worth a visit

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ripley054 . 2016-11-25

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Called in mid afternoon last Sunday and decided to try the Afternoon Tea on offer at £12.95 for two.

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GoanCrazy . 2016-10-18

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This is THE place to get good food at good prices in York. We had afternoon tea for 7 pounds. It was the best afternoon tea I had while in England. This place is popular with locals.

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JPDBoone_NC . 2016-10-16

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We have had lunch here on many occasions and have never been disappointed. Everything seems to be handily placed and while maybe awee bit pricey it is good quality.

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David P . 2016-09-17

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Upon arrival at the Food on the move counter I queued in line and was served by a young man who was polite but did not smile. I ordered the steak baguette and a side of chips plus a coke. The service was slow and orders were muddled as I heard from one woman. My steak baguette came out quickly but my chips took a further 10 minutes after I recieved the baguette which is poor. I had to chase and remind staff. Then when eating the chips they were undercooked and poor. I felt that after having had great experiences here before it would be good but was disappointed. Service was good though by a young man who was rushed off his feet and chased the chips with kitchen several times. Disappointing for the price I paid and expectations of marks and spencer.

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Liam D . 2016-09-12

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Nice place to eat. Lovely staff and reasonable prices. Lots of space and light airy feel. Would go here again.

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C1854HUsaraha . 2016-09-04

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Marks and Spencer Food Halls are ubiquitous in Britain and are a great source for inexpensive lunches. The food is fresh, there is a great variety of sandwiches, and the prices are reasonable. Most have a seating area. In a month in Britain we had our lunch at an M & S Food Hall almost every day. We became addicted to the chocolate chip shortbreads from the bakery.

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glennr2 . 2016-09-01

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I called in for afternoon tea yesterday as I had seen it advertised in the entrance. I wasn't disappointed. The staff on the counter were cheery and helpful and I was served quickly. When my tea came there were 4 sandwiches, a scone with jam and clotted cream, 2 macaroons, a chocolate muffin, a profiterole and of course the pot of tea all this for £6.95 it was marvellous.

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surfchica20 . 2016-09-01

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Enjoyed a bowl of pea and mint soup and warm smoked salad. All in all a good experience and tasty food

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pinkieEngland . 2016-08-23

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only had my third choice of cold drink available and the pice of cake was a little dry. Not sure i'd go again.

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Meldukes . 2016-08-21

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It was raining,out walking so nipped into York M and S .we found the cafe and had a coffee,my husband loved his Americano but my Soya flat white was very strong and bitter. Then my husband had tomato and basil soup with two bread rolls. He said it was delicious. Unfortunately I had wanted prawn salad in chilli lime dressing and they had run out so I had to have chicken and kale salad. The chicken was soft and tasty as was the pesto they dressed it with. But the beans,kale and other little lumps don't know what they were bobbing out were tasteless.Very disappointed. Saying that my husband had a apple turnover for pudding and he loved it. Other meals around the cafe looked good and people seemed to be enjoying them. A couple were having afternoon tea of sandwiches,cakes,scones and cups of tea on a proper tea stand. They looked like they were enjoying it. I noticed on my way in that was £12.95 for two. My mum in law goes in here every week to meet a friend a loves it.

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julie b . 2016-08-20

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Didn't use the cafeteria because is was very busy, so went to the takeaway counter downstairs. It was just past lunch time and there was nothing to eat apart from a few pastries and a couple of muffins. I went for a decaf coffee but it was so weak that it looked like hot milk when I added the milk and it tasted like hot water! I hate to complain and I know I should have done, but cut my losses, tipped it away and went home for a drink!

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Ohdear_8 . 2016-08-06

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It is surreal sitting/relaxing in M&S; sipping a fresh coffee looking out onto history x perfect absolutely perfect x

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Maureen2729 . 2016-07-10

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Afternoon tea for two person only 13 pounds and the food is not bad. Also the view through the window is so nice.

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Daniel M . 2016-07-06

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Swift service, nice quality food and no grumbles. Afternoon Tea is very nice, with range of sandwiches, scones (with cream and jam) plus some nice Cakey buns.

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RichardAtkinson . 2016-06-04

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Just a handful of indoor tables. All occupied due to the inadequacy in size considering its City centre location. Not a Marks and Spencer Cafe as I'd know it. Compared to Liverpool or Cheshire Oaks this cafe size is a joke. Plenty of seating outdoors if you like to dine in the good British weather. If not, don't bother!

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H D . 2016-05-31

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Popped in here for a quick drink,good selection of hot and cold drinks and good selection of food to choose from,service very efficient and will certainly return when I am next in York.

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bovLincoln . 2016-05-22

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Good nice and clean, good view of Minster Bad- microwave food , pathetic really Ugly- limited choice when all those lovely restraints in York. Disappointed M and S

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867ashc . 2016-04-10

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Very busy! Ordered 2 toasted sandwiches, waited 25 minutes for them to arrive..when they did they were nice (bacon, chicken & cheese) the staff didn't seem as though they were coping very well with the queues at the 2 tills (you 'chose' your toastie while you stood waiting to be served...fine? You then hand to whoever is taking your money & then they 'find' a member of staff from the kitchen to take it away & get toasted!) I don't see why you can't just order it when you pay like all other hot food.....I won't be waiting 25 minutes for a £3.95 Toasted Sandwich again, very disappointed with M

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Arunsun2014 . 2016-02-17

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We arrived around 12 noon, and although the café was very busy we were served straight away. Staff were very polite and quick. We both ordered soup, which arrived at our table in about five minutes and was delicious. Would definitely go there again.

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simon B . 2016-02-09

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The last two visits I've had with my mum have been very disappointing. After a very long Que around Xmas time we ordered 2 pots of tea . We weren't warned the dish washer wasn't working and gave us takeaway cups!. We were still charged for a pot of tea. We ordered jacket potatoes, I'm assuming the jackets are warned up in the microwave as mine was solid and couldn't even put a fork through it. Our second visit was today and they only had 2 choices of sandwiches, "wild salmon " which was nearly 4 pounds for tinned salmon and my mum decided to go for a jacket potato again which was very dry, apparently if you want butter with your filling you have to pay extra. We never used to mind the prices but is there anything on the menu that is actually cooked from scratch? May as well go to a cafe in the market it's cheaper and the food is cooked to order.

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Janine H . 2016-01-21

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Amazing views from this coffee shop. The food is delicious and the drinks nice and hot although the cups are not very big.

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RetiredYorks . 2016-01-05

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Similar to other reviews M & S are fairly " bog standard " BUT I personally always like to eat in any of their cafes. Yes you can wait a while but a nice toasted sandwich and fresh orange , very nice.

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Mitchsan . 2015-12-12

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I cannot fault the food and drinks they are what you would expect from M&S; decent quality and average prices. Like other reviewers it is the lack of staff or poor planning that lets this place down. Service is steady at best and the clearing of vacated tables very poor. Coupled with the fact that there are no obvious places to return used trays to means that at any given time several tables are littered with abandoned trays. Additionally by mid morning there was no butter available! Poor planning at the very least plus there is a food hall in store. Might someone not pop downstairs and remedy the situation? This must be a real money spinner for M&S; and a little bit more attention to detail and staffing levels would mean a much better customer experience. Make us want to return not simply assume we will return.

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Selebian2014 . 2015-10-23

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When visiting York, we usually pop in for a coffee and snack. Being located in the city centre it is always very busy and queues seem to be the norm. The drinks and food are of a good standard but the staffing levels do not seem to be adequate.

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Caroll B . 2015-10-19

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These restaurants are of course standard in terms of range of food and beverage. However, i do find some variation between stores and on different occasions. The pot of tea is usually really good, but for some reason, to on this visit. Is it the water? Caffe Latte pretty standard. The fondant covered cake was within it's best by date but was a bit stale. Scone up to standard. We did go to the take-away downstairs and that is a different story.

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BrendaPhew . 2015-08-13

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This is a spacious cafe on the top floor of M&S; in the centre of York.

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859bevt . 2015-07-03

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This cafe has to be one of the slowest and the most disorganised Cafe, I have ever visited. Really surprising for such a reputable company. There isn't a big selection of food to purchase and not ideal for Coeliacs as no GF foods were on available in the morning. :( Wouldn't recommend visiting a M&S; cafe, unless you have time to spare.

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Scarlett W . 2015-06-25

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Afternoon tea seems to be a new offering in the Marks' cafe so my friend and I tried it today. We each had four tiny 2 bite sandwiches 2 tiny 2 bite tarts, a scone with jam and cream and a pot of tea . This was £12 .95 for two .All very nice but could have been a little more generous .

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kay s . 2015-05-26

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Although very busy,..well it was 1pm , the queue kept moving along. Yes, it looked full, but everyone got seats by the time their order was fulfilled. I was served by cheerful staff who did their utmost to keep tables clean and ensure cleared ASAP for next customers. As always the food served was piping hot and fresh, presented well. What do some people expect? Having scanned other revues I feel they ought to in future take a table in high end restaurant...M&S; give excellent value for money and I for one will keep going back.

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ladiesabouttown . 2015-05-14

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Called in on a busy Saturday morning, we usually go upstairs to the cafe But for a change we went to the one in the main entrance to see what it was like. The service was very quick and the young staff were very efficient and pleasant. We had a bacon bap and a cheese and tomato pastry which was nice and hot and tasted delicious. The drinks were nice and hot and we just sat and watched the people go by. The area was nice and clean. Will be visiting again soon,no doubt.

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Donna B . 2015-03-16

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Was in york shopping so decided to call in to good old marks cafe, I've been in a lot of there cafes over the country and its always good service and food, but this is definitely not the case with there York store, poor choice, and dirty uncleared tables, we had to ask for it to be cleared away and cleaned, even the very apologetic member of staff admitted it wasn't good enough! There was no cutlery too we had to wait for clean ones coming out of the dishwasher, come on marks pull your socks up on this store and give someone a kick up the bum and make this as good as the others.

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Richard M . 2015-03-08

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This M&S; cafe is a disgrace to York. A long wait to be served, tables not cleared and it is not nice to be sat amongst other people's debris. Our tea was cold and almost consumed by the time our order arrived. We could see other customers were having the same problems. 3 Managers were stood at the entrance of the cafe having a chat, they would have served a better purpose if they had cleared tables.

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warboys . 2015-02-27

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Visited at half term so this cafe was busy, but no excuse for poor service, surly and unhelpful staff. Requested a pot of hot water with our tea: was told they didn't have enough pots! Would not give hot water in a jug or cup due to "health and safety"! Was told they would refill the teapot: had to queue another 10 mins for this. Not good enough!

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Lucie883 . 2015-02-23

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On arrival at the upstairs cafe there were used pots and plates on all the tables. I ended up clearing our table whilst my wife ordered the food. As we were in a hurry just two soups of the day and drinks. However, this must have taxed the staff greatly as after 30 minutes our soup had still not arrived. The couple next to us had also been waiting over 30 minutes for two small meals. On enquiry as to how long our meal would be I was told to come back when she wasn't dealing with customers (I assumed I was one).

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GrahamJC . 2015-01-07

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Just called in at Marks and Spencers café (upstairs) I decided on the special of pie and mash and my husband Panang curry. How long does it take to heat up a pie?????? Well the queue to order the food took 15 minutes and then we waited and waited. After 30 mins we enquired where the food was and were told another 5 minutes. We FINALLY got our food after 55 minutes. Surely management could do something to organise the staff.

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Judy770 . 2015-01-03

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Despite the sales being on the shop wasnt that full, so we were pretty perplexed why it took 20 minutes or so queuing for a cup of coffee... that said the coffee tasted great, and the cheese scone was nice and fresh.

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John L . 2014-12-26

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Why, oh why, is every single Marks and Spencer Cafe chaotic? No matter which one you go into - and we have been in a lot - they always seem to have loads of staff and loads of queueing customers. The coffee is great - hence the visit - but they are always completely disorganised. Surely staff behind the counter should not be disappearing off to 'get things' - trays, milk, passing hot orders to the kitchen? Tables are never cleared swiftly enough and staff look miserable. Is it the coffee machines that take too long - no, I don't think it is. I know we are not the only ones to think like this and every time you go in you feel like taking off your coat and getting them sorted out. It makes absolutely no difference what time of day you visit it is always disorganised. Please M & S sort out your cafe systems. If you do want a decent, reasonable priced coffee and access to clean toilets then go to M & S but be prepared to stand and wait a disproportionate length of time to be served!

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matt2612 . 2014-12-11

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My sister and I were in York recently and had a coffee break in the cafe downstairs in M&S; and we decided to go back for lunch, we both had roast beef bloomer sandwiches which were delicious and you are able to add chips for £1.00 and a drink for 50p extra so it's very reasonable, the service was quick and the staff were very nice. I would definitely recommend and will return without a doubt!.

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Sandra M . 2014-11-29

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