I went to the Caffè Nero stand in Leeds Train Station today just after 3pm, whilst waiting for the train to work. As I approached the stand, there were two men at the counter, who were serving another male customer.
When it was my turn to order, I ordered a decaf latte. One of the staff then asked if I had the app, to which I said no. He then asked me “Do you have the card?” To which I obviously assumed he meant a points card, as he’d just asked about the app and I know Nero did used to have points cards. So to this question I also said no, as I do not have the app or points card currently. The man then said “What, you don’t have a card? How do you expect to pay then? Do you expect to get it for free?” And he started laughing at me, as did the other man at the counter, and the other customer. The staff then said “It’s okay, it’s been a long day”, still laughing at me and making me feel like I’d been stupid when I’d literally done nothing wrong. They then proceeded to tell me that the same thing had happened with another customer earlier in the day saying “These customers just expecting things for free”. I just didn’t know how to react and felt really embarrassed, wishing I’d never gone to this Nero, as I was already having a very stressful, difficult day and it was the last thing I needed to be made to feel like that. It was then put down and the other staff member said “There you go honey”. I honestly wished I’d not bought the coffee by this point, because I didn’t even want it any more. I just felt intimidated being a young girl there at the stand on my own, being laughed at and made to look stupid by a group of men.
None of this was said in a jokey way, it was said in a patronising and mocking way and they wouldn’t let it drop. Really unhappy about it, won’t be going here again.
Éramos un grupo de universitarios que cenaban con oradores visitantes. Tuvimos una gran noche. Todo el mundo amaba la comida, el precio era razonable, y es un gran espacio espacioso para tener una conversación en. El personal era encantador de principio a fin, siempre muy cortés. Para un trabajo - cena grupal relacionada, es perfecto.
Restaurante indio de cadena (también probado en Manchester), con decoración preciosa, comida muy buena y excelente relación calidad/precio. ¡Recomendado!
We hosted a client event at The Cosy Club and the service was absolutely brilliant! Special mention to Phoebe and John who made all our guests so welcome. The food was exceptional and a great atmosphere. We will definitely be back and would recommend for any event!
Order takeaway here, it takes more than 30 mins later than the dine-in tables. Keep saying wait a sec😓 service is bad. Food is good better order online
Sweet St, Holbeck, Leeds LS11 9AT, United Kingdom, England
The staff at the hotel were very friendly and welcoming. The reception staff were excellent and quick to sort out issues with parking. Livia in the bar and restaurant was very accommodating with our group. The hotel was very clean and in a great location.
New Station Street City Square, Leeds, LS1 1PJ, United Kingdom, England
Excellent hotel, room very clean and spacious, the bar is well stock. Breakfast a bit limited if want yogurt and fruit, fine for full English. Restaurant was getting upgraded at the time but looks good.
Canal Wharf, Holbeck, Leeds LS11 5PS, United Kingdom, England
Probably the worst bar service I've ever had. It's taking them over 15 minutes per customer to serve them a couple of pints. Then they dissapeared and leave a full line of people with no one serving. Appalling.